# Dairyland® — user reviews > 116 indexed App Store user reviews of Dairyland® by Dairyland Insurance, rated 2.50/5 from 40 ratings. - Source: https://appshunter.io/ios/app/dairyland/id1097543360/reviews - App overview in markdown: https://appshunter.io/ios/app/dairyland/id1097543360.md - Rating breakdown: 5★ 9 · 4★ 6 · 3★ 1 · 2★ 3 · 1★ 21 ## What do users think of Dairyland®? Overall sentiment: negative **Pros** - 💳 Easy bill payment functionality - 📱 Convenient digital insurance cards - 🎯 Quick access to policy information - 👥 Responsive customer service (when contacted) - ⚡ Fast issue resolution by support team - 🎨 Clean and accessible interface design **Cons** - 🐛 Persistent login failures and authentication issues - 🔐 Face ID and biometric features don't work reliably - 💾 App fails to save login credentials despite 'remember me' option - 🔄 Constant forced logouts after app updates - ⚠️ Frequent app crashes and freezing - 📧 Password reset emails never arrive - 💰 Unexplained late fees and payment rejections - 🚫 Unable to access account information or policy details - ⏱️ Excessive two-factor authentication requirements - 🔌 App requires constant updates but issues persist - 💸 Aggressive rate increases and billing practices - 📵 App opens in browser instead of native app - 🎯 Limited functionality compared to website version **Commonly reported bugs** - Login credentials rejected despite correct information - Face ID authentication fails or loops indefinitely - App crashes after Face ID verification completes - Password reset emails not delivered - App logs out after every update - Cannot access account information or billing details - Loading spinner never completes, app hangs indefinitely - Password field character limit differs from web version - App won't accept terms and conditions agreement - Blank or missing insurance ID cards - Auto-pay settings don't save or reflect changes - Policy information displays as 'not found' or missing - App crashes on iPhone 7 and older devices - Forgot password page crashes - Sign-up completion button doesn't function - App closes immediately upon launch - Error codes: 'key not found', 'unknown error', 'coding error' - Two-factor verification code never arrives or doesn't work - Quick pay feature rejects valid policy information **Most requested features** - Enable early bill payment option - Implement working auto-pay enrollment - Add ability to manage vehicles and drivers through app - Improve digital ID card display for mobile viewing - Add screenshot/print functionality for insurance cards - Implement persistent Face ID login without password requirement - Add payment due date notifications - Enable policy modifications through app - Provide clear state-by-state digital ID card acceptance information - Add option to disable two-factor authentication ## Newest reviews (18 of 116) ### 1/5 — 50% mark up if ur a couple days late *2026-03-10* They charge a 50% mark up if your payment is a couple days late. They don’t care if you don’t have the money to begin with. Ridiculous, disgusting, and parasitic extortion. This is the problem with the world right now. **Developer response:** Hello, We're sorry to hear about your experience with us. We'd like to look into the situation a bit more to better understand what occurred. Would you consider giving us a call at 800-334-0090 or contacting us via email at help@dairylandinsurance.com with additional details so we can locate your account? Thank you, Dalton - Dairyland Customer Case Team ### 2/5 — Face iD NEVER WORKS *2026-03-05* What’s the purpose of having the option to remember the device and log in with face id if it won’t ever work 🤦🏽‍♂️… **Developer response:** Hello, we're sorry to hear about the issues you have had with our app. We would love to help you with this. We have created ticket PL-123572 to assist you. Would you please consider emailing us at help@dairylandinsurance.com with additional details so we can review this further? Thank you! Dalton - Dairyland Customer Case Team ### 1/5 — Scam *2026-02-18* This insurance company kept raising my rates they are garbage ### 1/5 — Password field to short *2026-01-07* There app won’t accept the same length of password as the web interface so I am unable to sign in. My password works fine on the website. **Developer response:** Hello, We're sorry for the trouble you've had logging in to our app. We've created ticket number PL-119587 to help. Please email us referencing ticket PL-119587 at help@dairylandinsurance.com and we'll be happy to assist you. Thank you! Dalton - Dairyland Customer Case Team ### 1/5 — Logging in is so annoying *2025-10-11, version 6.6.5* What’s the point of having “remember this device” and “keep me signed in” as options if i have to sign in with username and password every single time i wan to access the app. So frustrating ### 1/5 — Horrible *2025-09-17* Is anyone ever going to fix this app? You can’t make an account you can’t even pay your bill. It’s been like this forever. I’m actually thinking of changing my insurance how unprofessional I can’t even make my payment today on time. **Developer response:** Hello, We're sorry to hear about the experience you have had with our app. We'd like to take a closer look to understand what may be happening. Would you consider giving us a call at 800-334-0090, or contacting us via email at help@dairylandinsurance.com? Thank you, Dalton - Dairyland Customer Case Team ### 1/5 — . *2025-08-27* Having the options of ‘remember this device’ & ‘face ID’ seems a little pointless when it doesn’t ever work. Have to manually enter my password every single time. There should also be an option to pay your bill earlier. ### 4/5 — Well, it works *2025-08-25* App on an iPhone 15, latest iOS. Face ID logs me in immediately. All needed functions are on the menu bar at the bottom. So, the app is stable and responsive. The real rubber-on-the-road test will be the responsiveness of the company and agent if/when I file a claim. =Peace= ### 2/5 — Doesn’t save Login Info *2025-08-25* Needs update to save login info. Super annoying to have to input it every time. **Developer response:** Thanks for letting us know about your concerns! We'd be happy to help. Please email us at help@dairylandinsurance.com and reference ticket number PL-89686. Thank you, Mark - Dairyland Customer Case Team ### 3/5 — Dairy you suggest something different? *2025-08-20* On the whole, the Dairyland app does its job. I like that I can make payments using it. I don’t like that using face recognition to sign in doesn’t work and that there are so many steps to make a payment. ### 1/5 — Unable to access *2025-08-20* Every time I try to log on I get a “coding error: key not found “. Tried uninstalling and reinstalling without success. **Developer response:** Hello, We're sorry for the trouble you've had with opening our app. We've created ticket number PL-111990 to help. Please email us referencing ticket PL-111990 at help@dairylandinsurance.com and we'll be happy to assist you. Thank you! Dalton - Dairyland Customer Case Team ### 4/5 — Good, but could be better *2025-08-19* Everything works good, just need to fix the inability of it, saving your password and the glitch with the Face ID login ### 1/5 — Disappointing *2025-08-19* I pulled it off my phone cause it doesn’t even work. Can’t hardly get passed the opening of the app because it glitches nonstop. **Developer response:** Hello, We're sorry for the trouble you've had with our app. We've created ticket number PL-111737 to help. Please email us referencing ticket PL-111737 at help@dairylandinsurance.com and we'll be happy to assist you. Thank you! Dalton - Dairyland Customer Case Team ### 1/5 — Login *2025-05-19, version 6.4.1* Every time I close the app, it logged me out even when I am using face recognition you have to enter your password all over again ### 1/5 — Nothing works *2025-05-07, version 6.3.1* This app is horrendous. Luckily the insurance is cheap ### 1/5 — Logs me out every update *2025-03-18, version 6.3.1* Logs me out everytime the app updates for bug fixes or whatever. Can never remember what password I use for this app. Which results in me being locked out of my account for too many failed attempts. Followed by a change of password. This could all be resolved if I didn't have to log in everytime I try to use it. Edit: I use face ID. Even then every update I have to manually log in to activate the face ID or something. Don't have this issue on any other apps. ### 2/5 — App Issues *2025-03-13, version 6.3.1* I’ve had this app for awhile now, it worked great and made payments much easier to do. Until recently this app started giving me issues as far as not displaying any of my information, no billing, no policies nothing whatsoever. I deleted and reinstalled the app so many times and it still does the same thing. Please please fix this problem asap…. Thank You. ### 1/5 — Logs me out every update *2025-03-11* Logs me out everytime the app updates for bug fixes or whatever. Can never remember what password I use for this app. Which results in me being locked out of my account for too many failed attempts. Followed by a change of password. This could all be resolved if I didn't have to log in everytime I try to use it. **Developer response:** Hello, we're sorry to hear about the issues you've experienced logging into our app. Our app does support biometric log-in options such as touch-ID or Face-ID. If you are interested in these or have any questions on setting these login options up, please reach out to our customer service team at 1-800-334-0090. Our customer service team is available 24/7 to assist you. Thank you! Dalton - Dairyland Customer Case Team ## Most critical reviews (10 lowest-rated) ### 1/5 — Payment *2026-07-22* Can not make a payment for the last two months ### 1/5 — Face ID Issue *2026-07-18* Face ID does not save and auto login despite checking the “enable Face ID” option and “Remember this device.” ### 1/5 — Can’t make payment *2026-07-06* I’ve been trying to make my payment for 2 weeks. It’s now past due and it will not go through. **Developer response:** Hello, we're sorry to hear about the issues you have had with our app. We would love to help you with this. We have created ticket PL-130769 to assist you. Would you please consider emailing us at help@dairylandinsurance.com with additional details so we can review this further? We are also available 24/7 at 800-334-0090 for further assistance. Thank you! Dalton - Dairyland Customer Case Team ### 1/5 — Broken *2026-07-06* I don’t usually leave reviews, but this app has not worked properly in months and I feel like they are not doing anything to fix the problem. I log in and it doesn’t do anything just continuously says loading and if by some luck it does load it and I try to pay my bill it will not go through it will also just continuously load till it times out. **Developer response:** Hello, we're sorry to hear about the issues you have had with our app. We would love to help you with this. We have created ticket PL-130766 to assist you. Would you please consider emailing us at help@dairylandinsurance.com with additional details so we can review this further? Thank you! Dalton - Dairyland Customer Case Team ### 1/5 — kms *2026-06-24, version 6.3.1* Sent me an email saying there was an issue with payment 6 hours after my payment confirmation email came through. Got charged $50 for a late fee. ### 1/5 — Horrible app *2026-06-13* Can’t even make a payment on app useless app ### 1/5 — Sucks *2026-06-13, version 6.8.3* If you don’t make a payment through the app u get charged extra but the app doesnt even process a simple payment so dumb ### 1/5 — Waste of time *2026-05-30* Doesn’t even let me sign up. **Developer response:** Hello, we're sorry to hear about the issues you have had with our app. We would love to help you with this. We have created ticket PL-128052 to assist you. Would you please consider emailing us at help@dairylandinsurance.com with additional details so we can review this further? Thank you! Dalton - Dairyland Customer Case Team ### 1/5 — Rip off *2026-04-02* Even when your policy is up, they’ll keep charging you. ### 1/5 — Features don’t ever work *2026-03-23* There’s a remember me feature, as well as a sign in with Face ID feature. Neither of them work in any combination, and they haven’t for years. The ONLY thing that works is taking your money, but even that has a horrible UI design. There are no notifications for when your bill is due or for anything else for that matter. App is trash tier. ## Most praised reviews (10 highest-rated) ### 5/5 — Unable to access: update *2025-08-28, version 6.5.3* I had a problem accessing, got an error code. Mentioned it in my previous review and within 48 hours tech support contacted me and fixed the problem without delay. Just the tech support warrants a 5 star review. ### 5/5 — Great Service *2025-07-19* The app is well built. The only thing is that I would like for the app to automatically sign in with Face ID. It logs out every time the app is restarted, prompting me to log in every time. ### 5/5 — Easily Accessible!!! *2022-04-18* Getting the quote and actually buying the insurance was SO EASY and then when I picked a different car to buy changing the car under the insurance took less than a minute over the phone and my new ID Cards were on the app immediately after! Hands down the most put together insurance app and insurance company!!! Customer service is AMAZING! No issues with the new updates, everything is as easy as ever! ### 5/5 — Works for me! *2022-04-05* I’ve had this app for a while now and it works great for making my monthly payments which is the only thing I really use it for. As for insurance cards, I enjoy being able to have it there electronically. It does warn that not every state accepts electronic insurance cards but it’d be helpful to just tell us which ones accept it. The app used to be a bit buggy but I haven’t had any problems with it recently. I recommend downloading it. **Developer response:** Thanks for your review! We really do appreciate your feedback and recommendation! Sincerely, Mark - Dairyland Customer Case Team ### 5/5 — Nice update but can no longer open ID card *2020-04-13, version 3.0.0* It’s blank or app crashes ### 5/5 — Good app *2018-11-11, version 2.0.0* Works. Digital cards available. Does need updated for iPhone X comparability ### 5/5 — DLDofWV *2018-05-20, version 1.0.5* Great app, access my ID card easily, able to pay my bill here. Also provides me with agent and claims contact info. ### 5/5 — Great app love payment function *2017-11-27* This app does almost everything I need it to do. I can view my i.d cards, documents, policy and use my cards to pay my bill. You can easily access almost any function you need because the interface makes it so easily accessible by having everything right in front of your face. THE ONLY THING I HOPE FOR IS THEY COME THROUGH WITH THE AUTOPAY ENROLLEMENT THAT THEY STATE THEY WILL COME WITH WITHIN THE APP. Do that any it definitely stays 5 stars. You go App developers now AFTER YOU ENABLE AUTOPAY AND IF IT WORKS PLEASEEEE DONT CHANGE ANYTHING! ### 5/5 — No problem with the app *2017-10-03, version 1.0.3* Great app ### 5/5 — Easy *2017-04-27, version 1.0.3* Works great once password is accepted, took a few attempts for it to accept. After the initial stall, no problems. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-24.*