# Dallas 311

> Official app for submitting and tracking City of Dallas service requests and alerts. (iPhone/iPad app by City of Dallas TX.)

- Source: https://appshunter.io/ios/app/dallas-311/id692902088 (this page in markdown: same URL + `.md`)
- Developer: [City of Dallas TX](https://appshunter.io/developer/692902251)
- Category: Utilities
- Price: Free
- Rating: 2.00/5 from 123 App Store ratings · 89 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 56 MB
- Languages: American English
- Released: 2013-09-05
- Data updated: 2026-09-02
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/dallas-311/id692902088/reviews.md

## What is Dallas 311?

Download the official Dallas 311 mobile app.  An easy way to submit your service requests.

Features Include:

• Start and track new service requests for a City service

• Easily report a variety of issues such as potholes, trash collection, illegal parking, and code compliance issues.

• Receive alerts from the City of Dallas

## Key features

- Submit service requests
- Track request status
- Report potholes
- Report trash issues
- Report illegal parking
- Receive city alerts

## Recent user reviews (10 of 89)

All indexed reviews: https://appshunter.io/ios/app/dallas-311/id692902088/reviews.md

### 2/5 — Still too buggy

*2026-06-10, version 10.0.6*

Location services does not provide correct address for requests. Attempts to load photos are denied (limit of 0 files has been reached).

### 1/5 — Gets caught up on anything

*2026-06-06*

This isn’t a review of the City of Dallas 311, because they’re great. But this app has a lot of bugs that need to be worked out. 
I can’t finish a service request because the screen goes blank. I’ve made sure the app is up-to-date, closed it and restarted it, and it still doesn’t work. This is supposed to save you time. Instead I’ve tried to do one simple task six separate times. 
What’s the point?

### 1/5 — App is completely unreliable

*2026-06-03*

Nearly every time I try to submit a new request within the app it gets hung up or just has a blank screen or something. Seriously I have not been able to submit a request through this app in the last year. The user experience is fine and is functional and theoretically would be a good app if it actually worked. However, given it is run by local city government, I’m not surprised. So I will call instead, defeating the purpose of this app.

### 1/5 — Can’t submit service request

*2026-05-14, version 10.0.6*

Every time I try to submit a new service request the app screen goes white and I can’t navigate any further to complete my request. This app needs immediate attention.

### 2/5 — Decent app, when it works

*2026-05-02*

This app is decent, when it works. However, often times one will try to submit a request and will get a response that it’s unable to be submitted.  even waiting hours or days later, the same error occurs. Additionally, selecting addresses is a real challenge with the map and should be significantly improved.

### 1/5 — App won’t accept typed word input

*2026-04-30, version 10.0.6*

What’s ironic is this app once upon a time was just fine. Years ago. I would give the current version of this app zero stars if that were an option. And if I had four hands, I would give it four thumbs down.

### 1/5 — Doesn’t work

*2026-04-12, version 10.0.5*

Crashes frequently and most annoying is going through all the steps to submit a report and it goes blank.

### 1/5 — Never Works

*2026-03-29, version 10.0.5*

The thing never works. You walk through all the prompts and try to submit the issue and it results in an error.

### 2/5 — A failure

*2026-02-27, version 10.0.5*

Whoever is programming this thing needs to be fired.  I can use it fine on my iPhone, but when I try to log in on my iPad it consistently says my password in incorrect.

### 1/5 — So many issues

*2026-01-25, version 10.0.5*

The map is impossible to use properly and extremely inaccurate when trying to mark a location. Half of the reports don’t actually work because an error appears and crashes the app.

## Frequently asked questions about Dallas 311

### What does the Dallas 311 app do?

The Dallas 311 app allows residents to easily submit and track service requests for various City of Dallas services. You can report issues such as potholes, trash collection problems, illegal parking, and code compliance violations directly through the app.

### What are the key features of the Dallas 311 app?

Key features include the ability to start and track new service requests for city services, report a variety of common issues, and receive important alerts directly from the City of Dallas.

### Is the Dallas 311 app free to use?

Yes, the Dallas 311 app is completely free to download and use. There are no in-app purchases or advertisements within the application.

### What types of issues can I report using the app?

You can report a wide range of issues including potholes, problems with trash collection, illegal parking, and code compliance violations. The app provides an easy way to document and submit these concerns to the city.

## Version history (last 5 releases)

### 10.0.7 — 2026-09-02

Bug Fixes and Enhancements

### 10.0.6 — 2026-04-27

Bug fixes and API upgrades

### 10.0.5 — 2025-12-18

Bug fixes and improvements.

### 10.0.3 — 2025-11-14

API upgrade and Bug fixes

### 10.0.2 — 2025-09-04

Bug fixes and updated config

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## More apps by City of Dallas TX

- [DallasPD App](https://appshunter.io/ios/app/dallaspd-app/id1056008752)
- [Classical 101 WRR](https://appshunter.io/ios/app/classical-101-wrr/id1056661777)
- [Dallas Sanitation Services](https://appshunter.io/ios/app/dallas-sanitation-services/id1079425049)
- [iWatch Dallas](https://appshunter.io/ios/app/iwatch-dallas/id1482321757)

All apps by City of Dallas TX: https://appshunter.io/developer/692902251

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*