# Damaged Photo Restore & Repair — user reviews > 24 indexed App Store user reviews of Damaged Photo Restore & Repair by GENOVA Softworks, rated 3.80/5 from 120 ratings. - Source: https://appshunter.io/ios/app/damaged-photo-restore-and-repair/id1438389237/reviews - App overview in markdown: https://appshunter.io/ios/app/damaged-photo-restore-and-repair/id1438389237.md - Rating breakdown: 5★ 70 · 4★ 11 · 3★ 10 · 2★ 1 · 1★ 28 ## Newest reviews (7 of 24) ### 1/5 — About the app *2019-08-26, version 1.2.5* I’ve had the same issues as previous customers with this app. Blurred photos, inconsistencies, and my account was upcharged when the final payment was made. No response from customer service, so I have no choice but to leave an unfavorable review. This app is NO BUENO!! I would give zero stars. **Developer response:** Hello, thank you for your feedback. In order to fix the blurred/incosistencies issue you have to apply a less aggressive filter by unhighlighting parts of the image you don't need to be edited, in the manual mask editing tool. The photo becomes blurred because the repairing effect is applied to the whole photo instead of the bad parts only (scratches, cuts, etc.). Please follow the in-app tutorial carefully to get the best possible result. Customer's satisfaction is our priority so our support service always responds to every customer's support request, analyzing the issue and trying to solve it. I suggest you to try contacting us again through the support website, be sure to receive the support request confirmation email. Thank you. Regards. F.P. -GENOVA Softworks ### 1/5 — Not Like Videos-Tutorial *2019-07-11* I followed the tutorial instructions and the photos just ended up blurry. It kept trying to edit areas that did not need it but I was unable to select the “add/subtract” options to edit the masking/edit amounts. I am very disappointed, especially due to the price of the purchase. I don’t know if it would work better on another device or not, but I could not do anything that was shown in the tutorials on mine. **Developer response:** Hello, thank you for your feedback. In order to help you and investigate on the issue please consider sending us an email at support@genovasoftworks.com providing us with more information such as your device model and ios version. The app features what is shown and stated in its description page. Please be sure to have followed all the tutorials correctly and remeber you have to tap on Edit mask first, then you can select Add/Subtract. Thank you. Regards. F.Pellaco - GENOVA Softworks ### 1/5 — Don’t bother *2019-06-08, version 1.2.4* Does not work ### 1/5 — Wouldn’t recommend *2019-05-12* Very disappointed with this purchase. I don’t like that you have to pay up front for an app and the you’re stuck with it even if you’re not happy with it. This app does NOT restore pictures as shown and leaves them blurry. Definitely do not recommend. **Developer response:** Hello, thank you for your feedback. The app does exactly what is shown in the videos and screenshots. You need to follow the in-app provided instructions carefully. If you need help, have questions or need to request a refund you can contact us at support@genovasoftworks.com. Regards. ### 1/5 — Not for an armature *2019-02-03* I tried but gave up. There are better and easier apps to use. ### 1/5 — Don’t buy! Total ripoff! *2019-01-14* Does not support the work it’s supposed to do. Crashes once you start setting the pic up for “repair” what a waste of time and $. Just stay away. **Developer response:** Hello, please update the app to the new 1.2 version in which the crashes on older devices are fixed. If you have any question or need help don't hesitate to contact me. I will be glad to help you! Thank you for reporting the issue. Regards. F.Pellaco. ### 1/5 — Doesn’t work *2018-12-18* Don’t waste you money this did NOT work I’m deleting this app I only wish I could get my money back! **Developer response:** Hello, I am sorry you are facing issues. However, in order to receive help you should provide more information. The application has been tested carefully and there are no known bugs compromising its functioning at the moment. If you have found a bug I will be happy to fix it as soon as possible. If you need further help you can send an email to info.fplab@gmail.com. Thank you! ## Most critical reviews (10 lowest-rated) ### 1/5 — Fix photo *2022-10-29* To hard to use ### 1/5 — Don't waste your time or money *2022-02-05* $9.00 for a program I can't figure out how to work. Directions are terrible . Pictures only come out way worse than when I started. I'm not the only one with this problem. ### 1/5 — Split screen for directions would be nice *2021-12-04* If I have to say I’m not stupid it may be a dead giveaway I am but the directions are extremely difficult to follow. Each time I tried to restore a treasured childhood picture for my Mom’s Christmas present the results went from bad to worse. For a paid app one would think it would be more intuitive. I regret buying this app. **Developer response:** Hello, thank you for your feedback. Please note that for any problem, question or even a request of assistance on a specific photo you can drop an email to support@genovasoftworks.com. I will be happy to help you and even explain you how to restore your photos. The in-app tutorial will be improved in future updates. Thank you. F.Pellaco -GENOVA Softworks. ### 1/5 — So Sad it Does Work *2021-06-20, version 1.3.1* This app dose not work at all, It dose not do what it say, Can not operate it at all it is Very problematic, I would like a refund ? Don’t know How ? Very unhappy with it. ### 1/5 — Total rip-off, no worth it! *2020-12-28* I paid 8.99 to restore one old photo that looks exactly like it did before the so call restoration and I still was charged. Rip off , don’t waste your money. Zero stars but they make you rate a star just to post. **Developer response:** Hello, I'm sorry to hear that. Please consider dropping an email to support@genovasoftworks.com. I will be happy to assist you and help you solve any issue you are facing with the app. Regards -F.Pellaco ### 1/5 — Re: Not user friendly *2020-11-09* I reviewed the tutorial and this app is NOT user friendly. I am asking for a full refund. **Developer response:** Hello, please consider contacting support at support@genovasoftworks.com. I will be happy to assist you and help you solve your issue! -GENOVA Softworks ### 1/5 — Never again *2020-11-07* This app was a waste of money, I tried everything and read the instructions in detail, trying on different photos and it didn’t work on any of them. I contacted the developer as requested before writing this review and I went back and forth retrying all suggestions again as they requested and still nothing worked. I had a death in my family and had to go out of town so I had to realize that I had to take the money spent as a loss. I didn’t have time to keep going back and forth with them **Developer response:** Hello, I'm sorry to hear that. Unfortunately it wasn't possible to investigate on your issue since you haven't provided enough information. If you would like to receive assistance you could reply to our last email providing the required information or you could send us a new support request. I will be happy to help you solve your issue! Regards - GENOVA Softworks ### 1/5 — Rubbish *2020-10-08, version 1.2.9* Does not work ### 1/5 — Didn’t work on my photos *2020-03-30* Sorry I wasted my money. Doesn’t do a very good job on photo with lot of fine wrinkles. **Developer response:** Hello, did you try manually selecting the wrinkles? If you need support don't hesitate to drop an email at support@genovasoftworks.com or visit www.genovasoftworks.com/support.php ### 1/5 — Doesn’t Work *2019-12-25* This app doesn’t work. If it does, it’s not at all user friendly and therefore impossible to figure out how to use it. The tutorial and instructions do not help at all. I want my money back! **Developer response:** Hello, thank you for your feedback. Please consider contacting support at support@genovasoftworks.com or by visiting www.genovasoftworks.com/support.php. I will be happy to help you solve your issues. Regards. F.Pellaco -GENOVA Softworks ## Most praised reviews (7 highest-rated) ### 5/5 — Abby G *2023-03-31, version 1.3.7* It worked. I was doubting it ha ha but it really worked. ### 5/5 — Restoring photos *2020-05-25* Not sure why this app has bad reviews. I went through the tutorial which took a while but was beyond helpful and gave the exact steps on how to perfect edit and make sure something as delicate could be brought back to life. If you are looking for something easy not the app for you. Patience is the key within this app if you have that you'll do just fine! Highly recommended. ### 5/5 — Amazing results - thank you! *2020-04-09* We had an old photo of a beloved grandmother which had been poorly maintained, lots of lines across it. The app worked wonders. It’s easy to use but I still decided to also email the contact listed on the app. They were super responsive and helpful. I would have had to pay a lot of money to someone just to do the one photograph so this was well worth the investment. Thank you from NZ ### 5/5 — I recommend it! *2019-05-18* I appreciate the simplicity of the app. The results are great if used correctly, it requires a bit of practice before acquiring the best restored photos. I recommend it! (I have also used the deblurring app in the bundle, they’re great together) ### 5/5 — Awesome! *2018-10-29* Love it! It does need zoom mode..and back button :) **Developer response:** Hello, I'm glad you like the app. As you have suggested I have added both the zoom mode and an undo button in the new update. Regards, F.Pellaco. ### 4/5 — UI can be more intuitive *2021-08-03* UI can be more intuitive. Despite good functionality, hard to follow how to use this App ### 2/5 — Not great in my opinion *2020-12-06, version 1.2.9* I could do a better job on photo shop. Generic changes. I guess if you’re inexperienced and want an edit done quickly this is the one for you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*