# Daman Health — user reviews > 125 indexed App Store user reviews of Daman Health by Daman, rated 4.20/5 from 448 ratings. - Source: https://appshunter.io/ios/app/daman-health/id645829737/reviews - App overview in markdown: https://appshunter.io/ios/app/daman-health/id645829737.md - Rating breakdown: 5★ 287 · 4★ 72 · 3★ 16 · 2★ 16 · 1★ 57 ## Newest reviews (15 of 125) ### 1/5 — Buggy and Unreliable – Daman App Needs Fixes *2024-12-05, version 12.7* The Daman app has been an incredibly frustrating experience. One of the most basic functionalities, the ability to switch between member and customer logins, is completely missing, making it unnecessarily difficult to navigate between accounts. On top of that, the face recognition login feature is unreliable. After signing out, it fails to work when trying to log in again, which is a major inconvenience. It's disappointing that such fundamental issues persist in an app that should be user-friendly. Overall, this app needs a lot of improvement in terms of both functionality and user experience. ### 1/5 — Would not recommend *2024-09-13* Had Daman insurance through my employer in Dubai, and my experience with them was poor. Denied approvals for no good reason, approved them after complaining. Customer service was poor, arrogant and non-caring. I didn’t feel I was “really” insured with this outfit. ### 1/5 — Very bad service *2024-09-04* Very slow and unresponsive! I don’t recommend at all please avoid it at all cost ### 1/5 — WASTE OF TIME *2024-05-14* This is the worst app I’ve ever used, so many glitches, unable to even book an appointment or look up a specialist. The “help” feature doesn’t even work and when you can get in contact with them by phone they can’t even help. One of my insurance claims were also declined for absolutely no logical reason and my doctor said it’s not okay but there’s nothing more she can do. ### 1/5 — App doesn’t work *2024-05-05, version 11.4* App for iOS is just not working. When trying to book an in person appointment it can’t download the web page, saying that server can’t be found. This problem stays for at least several weeks already. It’s totally unacceptable for MEDICAL application. Fix it immediately! ### 4/5 — Claim attachment file numbers *2024-05-04, version 11.4* The App cannot attach multiple files. If there is a reference needed. The multiple invoices and diagnosis has to be combined outside the App and uploaded. ### 1/5 — Not Working *2024-03-16, version 11.0* installed from the App Store however, when I open the app, it says there is an updated new version available install that. Many times installed uninstalled, but of no use not able to access the app at all. I can see the update is done seven hours before however app is not working at all ### 1/5 — App is not working showing it needs to update *2024-03-16* Hello there, i just updated to the newer version my app is showing it needs to update again and again i tried to uninstall and install again but still same issue please try to fix this ASAP ### 1/5 — Trash *2024-03-16* If trash was an app it would be this. ### 2/5 — Application is asking for updates constantly *2024-03-16, version 11.0* Every time I open the application, I receive a notification to update it. But the application is already up-to-date. I tried deleting and reinstalling the application, but the same notification pops up. It's been more than two days since this problem persisted, and I'm not sure why the technical team hasn't resolved it yet. ### 1/5 — Does not work *2024-03-16, version 11.0* The new app does not work. It brings you back to the page which says you need to install the new version ### 1/5 — Useless app *2024-03-13, version 10.9* The app doesn’t work at all when I try to search for doctors or hospitals. There are no documents available which list all the facilities within my network, when I want to check which hospital I can go they tell me just search on the app. But there are literally no results from the app! Even if I search the hospital and doctor which I visit regularly, it’s not found! But it is actually in my network so seriously don’t understand how it’s possible. I have been with Daman since 3 years already and this is the same issue since the beginning, I wonder when they’re gonna give us a working app! ### 1/5 — Daman’s customer service is terrible, I proposed my company to choose a different one next year *2024-02-14, version 10.9* No response on WhatsApp; Phone call is terrible，they asked for information then “sorry, we can’t find the reason of this status” Email is always running in circles, one day they ask you for card info, Emirates Id, phone number , second they reply with “sorry we can’t understand your issue “ this goes many times. After you chased more times. ### 1/5 — Not working properly *2024-01-18, version 10.9* It can’t even solve simple task to find medical provider that covered by my insurance plan. It shows all hospitals and then when you want to check them it gives alert that location is not available. How to find doctor? On phone line they suggest to use website instead but there I can’t find my insurance plan under available options in filter. ### 1/5 — Delay in pre approval even in emergency situation *2024-01-09, version 10.9* We consulted Dr on January 2nd as an urgent and emergency case. My son had instability problem and my pediatric doctor asked urgently to consult pediatric neurologist. Dr asked us to do Brain Mri scan because he had symptoms related to brain. They sent approval to Daman insurance on January 2nd. Today it's January 9th till now they did not do Mri scan. Daman insurance are delaying it as much as possible. Their protocol says they need 3 days for evaluation for each approval. Once it's rejected and sent again then more 3 days delayed. It's an emergency condition and we need it's treatment as soon as possible or I will have to see my son in a worst condition as time passes because of insurance policies. I request to speed up the process because as a parent I am tensed about my son. It is very urgent and do understand our situation. daman is too slow and need proper management or else patients condition will get worse. ## Most critical reviews (10 lowest-rated) ### 1/5 — Engineered to prevent claiming *2026-07-08* Search ‘Orthopaedic’ in Dubai and you get a nil return. Try to put bank details in - a necessary preliminary move prior to making claims - the app won’t accept UAE IBANs. It’s set up so that the permanent feature does t work so you have to put on bank details for each claim. Claims ‘disappear’ so you can’t track or refer if rejected for more info. All set up to make claiming difficult ### 1/5 — Not updating *2026-06-30* When I open the it request for updated app and not allowing me to use the current app and when I try from App Store there is no any update option. Tried from my friends phone and same issue everywhere. Fix this bug asap. ### 1/5 — Most of the features doesn’t work *2026-05-12* I needed to find a network hospital in Dubai, but the app search function simply would not work. I tried multiple search combinations, yet no results were displayed. I then checked the Daman website and faced the exact same issue. Surprisingly, I was able to search for hospitals outside the UAE, but nothing within the UAE itself. I also attempted to use the live chat feature 5–6 times. Each time, I was asked to verify my identity through UAE Pass, Emirates ID, or login credentials. Despite trying every option multiple times, the chat either restarted from the beginning or showed an error message saying my details could not be found and redirected me to the main menu. This was extremely frustrating, especially during an emergency situation. Very disappointing experience this time. ### 1/5 — New update does not work! *2025-11-04* My app updated but now won’t let me in as it keeps asking me to update again, even though it already has. I tried restarting the phone, deleting the app and redownloading but I keep getting the same thing! ### 1/5 — Very slow service am extremely disappointed *2025-06-26, version 14.6* I’ve been waiting since Friday. They said it would be solved in 3 days. Every time, a new excuse about linking my insurance to my unified number. Terrible service — no updates, no proper help. I don’t understand what they’re doing all this time. I’m stuck, can’t even travel to my sick mother because of this delay. They clearly don’t care. Just release me — I want to cancel this insurance that’s only causing harm. We paid upfront and deserve proper service. Daman, you failed. ### 1/5 — Tracking claims *2025-04-26* This app is quite disappointing because it doesn’t let you track a claim after submission, check its status, or even look up the claim number. ### 1/5 — Crashes *2025-03-20* Whenever I open, it’s showing your session is expired. Can’t able to open ### 1/5 — Very poor search functionality *2025-03-13, version 13.6* The app only works for checking your coverage, which honestly you normally already know. However it’s nearly impossible to check the network. The location function doesn’t work, and at every search I made I had no results found. The drop down menus are confusing and the open search by doctor or clinic name simply doesn’t work. Very disappointing. The app seriously needs a huge improvement to be worth the use. ### 1/5 — Location not working , can’t open permissions and set location. *2025-03-07* Location doesn’t work ### 1/5 — The worst service *2024-12-17, version 12.8* If you have any questions or you need contact the insurance company, you won’t be able to do so. Three times I called today, each time at least six minutes on the line, last time it was twelve minutes, nothing. No one answered. I’ve tried to reach them via chat bot, and even through the chat they are not accepting text messages! They blocked my insurance without notice, I spent two hours and one hundred twenty dirhams for taxi, to realize that I my application is cancelled due to insurance blockage. ## Most praised reviews (10 highest-rated) ### 5/5 — Comprehensive and User-Friendly, Excellent App!!! *2024-05-31, version 11.6* I've been using Daman app for the past few years, and overall, it's a solid app for managing my insurance needs. Here are my thoughts: 1. **User Interface:** The app has a clean and intuitive interface. Navigating through different sections is straightforward, and the layout is user-friendly. 2. **Policy Management:** All my insurance policies are neatly organized in one place. 3. **Claims Process:** Filing a claim is simplified with step-by-step guidance. The app allows you to upload necessary documents and photos directly, and you can track the status of your claim in real-time. 4. **Notifications:** The app sends timely notifications Thanks ### 5/5 — Easy, Reliable, & time efficient *2024-04-29, version 11.4* Once you have connect the app with the UAE Pass, it’s very easy to sign in. Everything you need is in the app, you rarely need to contact customer service, a list for all health care providers is there along with a map to check how near they are from you. Excellent insurance, covering a wide range of hospitals and clinics, service is great, no need for waiting for approvals, I recommend all companies to treat their employees with this healthcare insurance. ### 5/5 — Kennedy *2024-03-15, version 10.9* Very impressive. So many improvements and simple to use. Attaching documents is very easy on iPhone. ### 5/5 — Easy & quick *2024-03-12, version 10.9* I just logged in super easy with UAE pass, as I couldn’t remember my log in details. Then in less than 5 min I managed to submit my reimbursement claim. Awesome 👍 ### 5/5 — Wow *2024-01-07, version 10.9* Fast and efficient New way of communication , extremely efficient way and convenient way ! ### 5/5 — Best in UAE *2023-12-25, version 10.8* I am Writing any review for the very first time here on App store. This App works perfectly fine and Daman services are best, value for money and budget friendly. Highly Recommended! ### 5/5 — No complaints so far *2023-12-19* I really liked the app and features are very easy to use and not complicated. App use has been very simple and amazing experience. ### 5/5 — Instant replies *2023-06-25* The app gui is good. What makes it very good is the response time for approvals/ rejections which is super fast. Kudos to app developers and back end support teams ### 5/5 — Nice UI *2023-06-02* Very nice app new ui looks easy and user friendly Thanks for providing the newly ui and good experience ui ### 5/5 — تطبيق رائع *2023-01-26, version 8.3.0* بارك الله فيكم وطول أعماركم ودام عليكم نعمة الأمن والأمان --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*