# DaMENSCH — user reviews > 23 indexed App Store user reviews of DaMENSCH by Damensch, rated 4.00/5 from 4 ratings. - Source: https://appshunter.io/ios/app/damensch/id1663216493/reviews - App overview in markdown: https://appshunter.io/ios/app/damensch/id1663216493.md - Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (3 of 23) ### 2/5 — Nice clothes, horrible customer care and return process *2025-10-13* I’ve ordered a lot of clothes and I loved the quality. I wanted to return a couple of things as I got the wrong size but never managed to do it because they’ve made the return process so darn hard. I must have written 20 emails back and forth all for them to not reply. There’s no way of talking to any one or resolving it which is hugely disappointing. So I’d rather take my shopping to someone who values their customer’s time better! **Developer response:** Hey There! We sincerely regret the inconvenience you’ve experienced. A return process that feels arduous and unresponsive is far from the standard we strive to uphold, and we deeply apologize for the frustration caused. Your time and trust are immensely important to us, and we are committed to rectifying this. Kindly reach out to us at support@damensch.com or via WhatsApp at 7829966655 so we can assist you promptly and make this right. ### 1/5 — Pathetic courier and vendor service i have ever faced *2024-02-19* I would suggest all to please check before placing any order as courier and vendor service working with Damensh’s are not at all serious i have faced serious issues as order placed on 4th of month was not reached to destination till 19th and at last i have to ask agent to cancel and refund after taking multiple follow ups. So please think ones before ordering ### 1/5 — Refund for excessive payment not received. This company is not run professionally. *2024-02-09* I ordered for a dress item and the payment was made through Google Pay and Google Pay later confirmed that the amount was credited to DaMensch bank account. Later on another order was made for the same item as I thought my earlier payment was not properly done.( As the payment was not made through the company’s website.). As I didn’t receive the item ordered earlier, a request was made to the company either for refund or for sending the ordered item. They wanted proof of payment. I sent all the proof for the first payment made. But till now they have not refunded the amount due to me. This shows the financial mismanagement of the company and its lack of professionalism. After prolonged correspondences for getting the refund, at last I decided not to buy anything from this company. ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointing and pathetic customer service and return experience *2026-08-08* I’ve had a very frustrating experience with DaMENSH’s customer support. I’ve followed up multiple times through email and their automated chatbot, but the communication has mostly been repetitive back-and-forth without any clear resolution. What’s more concerning is that my return request shows as “Rejected” in the app without any proper explanation or clear status update. Despite repeated follow-ups, I haven’t been able to get a straightforward answer or speak to someone who can actually resolve the issue. The product experience may be one thing, but customer support and after-sales service are equally important. In my case, the lack of transparency, proper communication, and accessible support has been extremely disappointing. I hope DaMENSH improves its return process and provides customers with a proper channel to speak to a support representative instead of relying primarily on automated communication. **Developer response:** Hey Nishad, we're truly sorry to hear about your experience and sincerely apologize for the frustration caused. This is certainly not the experience we want our customers to have. Please reach out to us at support@damensch.com or 7829966655 with your Order ID, and we'll review your exchange request on priority and assist you at the earliest. ### 1/5 — ⭐ 1 Star Review *2026-07-13* Very disappointing experience. I ordered specific items, but received completely different products. When I contacted customer support, they initially denied a refund and replacement. Later, they said they could only offer a replacement after verification, and then they refused any resolution, saying I reported the issue after 20 days. The delay was because I was out of town and could only open the package after returning home. I explained this to them, but they still refused to provide a fair solution. This has been a very frustrating experience, and I have completely lost trust in this company. I would not recommend shopping here unless they improve their customer service and after-sales support. **Developer response:** Hi Jemu, We sincerely regret the inconvenience caused and understand your disappointment. We appreciate you taking the time to share your feedback. Please note that the concern was reported 20 days after the order delivery date, due to which we had to review and investigate the details as per our process. We have shared the required information based on the verification conducted. However, we value your experience with us and would appreciate the opportunity to assist you further. Please reach out to us at support@damensch.com or 7829966655, and our team will be happy to review your concern again and help you with the next steps. ### 1/5 — Poor customer service *2026-07-09* Very disappointing customer service. I reached out for help with an issue, but my concern was not addressed properly. The responses were generic, and it felt like no real effort was made to understand or resolve the problem. Good customer support is just as important as the app itself, and unfortunately, this experience fell far below expectations. I hope the team improves its responsiveness and takes customer concerns more seriously in the future. **Developer response:** Hey Sanju, We want every experience with DaMENSCH to be a positive one. We'd like the opportunity to review your concern and work towards a resolution. Please get in touch with us at support@damensch.com or 7829966655, and we'll be happy to help. ### 1/5 — Fake Delivery *2026-06-10* I find it extremely disappointing that the order is being marked as delivered when no delivery attempt was made and no one visited my address. I have already contacted chat support, customer care, and even reached out on Instagram, yet I continue to receive the same generic response asking me to track the order. Tracking information is showing “Delivered,” but I have not received the package. If the product has genuinely been delivered, please provide the delivery proof, recipient details, delivery timestamp, and GPS/location confirmation. Otherwise, this appears to be a serious lapse in your delivery process. At this point, it feels as though customer concerns are being ignored despite multiple follow-ups. I expect an immediate investigation and resolution, failing which I will be compelled to escalate the matter through appropriate consumer grievance channels. Kindly treat this as urgent. **Developer response:** Hi Abhinav, We sincerely apologize for the inconvenience caused and understand your concern regarding the delivery status. This is not the experience we aim to provide. Please share your order details with us at support@damensch.com or contact us on 7829966655, and we will immediately check this and assist you with a resolution. We truly appreciate your patience and will ensure this is looked into on priority. ### 1/5 — Worst experience ever *2026-01-12* Worst site ever. They change the pincode as a part of their technical team error and now since past 7 days i have been following up with them but they are giving me computer generated replies and even the agent is just giving me rehearsed answers as to where my parcel has landed. Would just recommend people to NOT order anything from DAMENSCH as they are misleading people and looting people. ### 1/5 — Extremely Disappointing and pathetic Return Experience – Please Be Cautious *2025-07-01* This has been my worst-ever experience with an online return process and customer support system. For over a week, I’ve been trying to get a simple return picked up from my address. Despite contacting customer service almost every day, each time I was connected to a new representative, forcing me to repeat my issue again and again – with no resolution. To make matters worse, I kept receiving SMS messages saying “return pickup failed” – even though no one ever contacted me or attempted the pickup. It’s incredibly frustrating and shows a complete lack of coordination and accountability. This level of service is unacceptable, especially in today’s competitive e-commerce environment. I strongly urge everyone to be very cautious when purchasing from this company – especially if you anticipate the need for a return. Vivek – Jaipur, India **Developer response:** Hi Vivek, we sincerely regret any frustration this has caused. We see that you have placed two orders, SO10620582 and SO10620578, for a total of six t-shirts. A return was initiated for both orders, and you have returned items from order SO10620582 in response to the request raised for the other, and vice versa. This has caused confusion in processing your refund. As we confirmed via email yesterday, we have verified that we have received all the correct products, although not in the respective requests made. Your refund has now been processed and should be credited to your original account within 5-7 working days. ### 1/5 — Size issues and low quality in exchanged products *2025-05-20* I have always had issues with the size, they have different sizes of briefs for same size criteria for eg. ‘L’. You always find 2 different types of sizes for ‘L’, one which is uncomfortable and another very comfortable. But when we exchange, the product provided in exchange is always of low quality which will torn out very soon…! The quality of product is decreasing drastically **Developer response:** Hey Shridhar, we're genuinely sorry to hear this — it's not the experience we aim to deliver. Your concerns about sizing inconsistencies and quality have been escalated to our team for immediate review. For prompt and personalized support, feel free to reach us on WhatsApp at 7829966655 or email support@damensch.com. We’re here to make things right. ### 1/5 — Size and quality *2024-08-28* "I had a terrible experience with this company. I ordered a T-shirt in the wrong size, and despite their claims of easy exchanges, they refused to exchange it. The customer service was unhelpful and unresponsive. I won't be purchasing from them again." I will not recommend to purchase from this company and one more thing they are charging 700/t shirt but the quality is not worth it to amount **Developer response:** Hey Nikesh! we apologize for any trouble caused. We always aim for a smooth experience, and we're sorry to have missed the mark. Please connect with us at support@damensch.com—we’d like to make it right. ### 1/5 — Product Quality and App Review *2024-08-10* I was a big fan of innerwears and was using them for last 3 years. Recently I ordered one boxer and found it very lose. The fitting is pathetic, written size is M but actually it is bigger than L. I tried to exchange it but it was declined saying packaging is missing. I don’t what is missing. Whatever was received with the product is available with me and I shared in the images. App is useless and is not extremely difficult to submit an exchange. **Developer response:** Hey Ravi! We’re deeply sorry that this experience has left you feeling disappointed, especially as a valued customer who has trusted us for years. It’s clear that the fit didn’t meet expectations, and the exchange process wasn’t as seamless as it should have been. We’re committed to resolving this for you, so please reach out to us directly at support@damensch.com Together, we’ll ensure your next experience is nothing short of exceptional. ### 1/5 — Poor user interface *2024-05-13* Very poor user interface. The website doesn’t even allow the payment to be made, shows an app error every time. Then reshopped everything on the iPhone app, even in the app, the payment link is goofed up and was completely shut down once I selected the credit card option. Again had to put the cart back, worked the third time. **Developer response:** Hey Mandeep! First and foremost, our deepest apologies for the technological turbulence you've encountered. Your feedback is the compass guiding us to improve, and we're committed to refining the checkout experience. Rest assured, our developers are on the case, ensuring that future transactions are as effortless as a gentle breeze. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Service *2026-04-23* Today I was about to cancel my order due to delivery issue but a representative named Sangna has guided me with complete correct information without giving any false commitment for my order. I was very helpful and she handled my query very calm and nicely. Great Work Sangna God bless you. **Developer response:** Hey There! Thank you so much for your kind words and appreciation We’re really glad to hear that Sangna was able to assist you calmly and provide the right information. Your feedback truly means a lot to us and will definitely be shared with her—it will make her day We truly appreciate your understanding and support. ### 5/5 — Pricing policy *2024-06-29* Pricing is getting costlier day by day as you introduce new products for multiple categories but which are your best sellers at least give some extra benefit for old clients than new ones .. just to acknowledge.. quality and longevity is on point . **Developer response:** Your words mean a lot to us, and we're glad to know that our quality and longevity have resonated with you. We understand your perspective on pricing, and we're constantly evaluating how to provide the best value to our cherished customers. Stay tuned, as we’re working on creating special perks that recognize and reward your continued loyalty. Your satisfaction remains our top priority. ### 5/5 — Good colour choice but stuff needs some changes *2024-05-05* Hi i will tell you the true review don’t want you to loose business. First I ordered harfun shirt it was too good but they don’t have colours in half sleeves so I ordered your shirts bcz you got colour options I request you to please order one harfun shirt and then compare your stuff with that if you can make your shirts like those then you will do blast bcz you have better colour options Do let me know when you do that i will order more shirts. You have my number or email This is my HONEST REVIEW **Developer response:** Hey! We can’t thank you enough for such an honest and helpful review. Our team will look into the request and do the best possible. If you’re open to sharing more details, please write to us at support@damensch.com ### 5/5 — Most comfortable brand! *2024-01-21* I started using damesnch clothes including innerwear year and a half back. This is the most comfortable brand i have ever worn. Also i love the variety they are offering in men’s clothing. I would recommend damensch to each and every men whose priority is comfort with style. ### 5/5 — Best Products.. best innewear brand for men. *2023-09-19* I have tried multiple brands like Jockey, Vanheusen, Us polo, Amul, Xyzz, etc. but all of them gets bizzare after a few use but I tried DAMENSCH 2 years ago for the first time when it was launched just to try.. and It is soo soothing experience since then and Its super cool.. Thanks Damensch.. your boxers are also very quirky.. vest, tshirts- I have tried them all and the quality and durability is pretty impressive..please always maintain your quality.. Best regards, Akhil **Developer response:** We are super delighted to read your amazing and detailed review, Akhil! Thanks a lot for the kind words. We make all the effort to build & maintain the superior quality that you appreciate. ### 5/5 — Comfort and durable *2023-06-22* Have been a regular customer mainly because of the comfort of the material and durability of the product. Also checkout has become very easy because of the app. Keep up the good work. **Developer response:** Thanks a lot for the kind review and the love for our products :) ### 5/5 — Extremely Comfortable. Highly recommended! *2023-06-03* Best comfort wears ever! I had tried all different brands till 4-5 years ago. They were either too uncomfortable or way too costly. Damensch is as comfortable as the best of them, but at much more reasonable price. The kind of variety they have is also amazing. I keep coming back to the app just to check the new collections they have come up with. Apart from innerwears, they have really solved for t-shirts, boxers etc. They are very comfortable but still look classy enough to wear casually at home or for a casual walk outside. **Developer response:** Wow! Your review just made our day :) Thanks a lot for the detailed and wonderful words about our products! ### 4/5 — Annoying music while looking tshirts. *2025-08-25* I like the app but the unnecessary small video with the even annoying music while looking at t shirts makes the experience a bit frustrating. Can’t we just stop it or mute it. **Developer response:** Hey Amit! We sincerely apologize for the unexpected music playback — we understand how disruptive it can be, and please rest assured that our team is actively working to eliminate this issue and enhance your overall app experience to the highest standard. ### 4/5 — The best app so far *2025-02-11* Amazing quality of products with reasonable price…. the real deal is about the coupons, we can apply 2 coupons at the same time. Delivery is super fast. And response time of the app is bit slow please work on that. Overall Excellent. **Developer response:** Thanks a ton for your awesome review! We're stoked you love our quality products, double coupon magic, and speedy delivery! 🚀 We're on it with the app speed—stay tuned for an even smoother experience. 🙌✨ ### 4/5 — Best Material with comfort *2023-11-27* Only app lacks the option to return on homepage in between or at the end of yr cart if u wish to add some items reviewed and feedback given 20 days ago but still no any improvement in app. Brand had already moving it stage to level . All the best. S.S.DAVAR --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-06.*