# Dance \| Ebikes & Mopeds — Subscribe to your ride

> Electric bike and moped subscription service with app connectivity and support. (iPhone/iPad app by Dance GmbH.)

- Source: https://appshunter.io/ios/app/dance-ebikes-and-mopeds/id1557432083 (this page in markdown: same URL + `.md`)
- Developer: [Dance GmbH](https://appshunter.io/developer/1539693745)
- Category: Travel
- Price: Free
- Rating: 4.90/5 from 8 App Store ratings · 85 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.6 · 97 MB
- Languages: American English, German (Germany)
- Released: 2021-03-29
- Data updated: 2026-09-10
- Monetization: free with in-app purchases
- User reviews in markdown: https://appshunter.io/ios/app/dance-ebikes-and-mopeds/id1557432083/reviews.md

## What is Dance | Ebikes & Mopeds?

Dance is your all-in-one electric bike and moped subscription. Get your own ride, free repairs, and theft coverage—all for a fixed monthly price.  

Download the Dance app to connect to your bike, track your rides, request on-demand repairs, or contact the Dance concierge team. The app even shows you how much CO2 you save on each trip compared to a car journey. 

We believe in building cities for humans, not cars. That’s why we’re on a mission to make personal bicycle and moped rental simple, accessible, and fun. 

Dance is live in Berlin, Hamburg, Munich, Paris, and Vienna.

## Key features

- Electric bike and moped subscription
- Includes repairs and theft coverage
- Connect to your ride via app
- Track ride history
- Request on-demand repairs
- View CO2 savings

## What do users think of Dance | Ebikes & Mopeds?

Overall sentiment: mixed

**Pros**

- 🚀 Fast and efficient repair service (under 24-48 hours)
- 👍 User-friendly app interface and easy bike unlock system
- 🚴 High-quality, reliable bikes for daily commuting
- 🔧 Responsive and professional repair technicians
- 💪 Strong bike performance and battery range (50km+)
- 🎯 Convenient on-demand maintenance and repair booking
- 🌟 Excellent customer service (when accessible)
- 📱 Simple and intuitive application design

**Cons**

- 📞 Customer service nearly impossible to reach (unresponsive emails, non-functional chat)
- 💸 Aggressive billing and hidden fees (charging for missed appointments, lost keys, etc.)
- 🔋 Battery drains quickly at high speeds (30-35km range)
- 🔒 Weak battery security - easily stolen despite locks
- ⚠️ Frequent mechanical failures (brakes, lights, connections)
- 🚫 No weekend repair availability
- 😤 Unresponsive automated customer service system
- 💔 Unreliable bike quality and durability issues
- 🔴 App crashes and technical glitches
- 📱 App incompatible with some iPhone models
- ⏱️ Repair delays and missed appointment slots
- 🚨 Unsafe bike conditions upon delivery (rusty parts, faulty brakes)
- 💰 Subscription price increases without notice
- 🚲 Bikes difficult to ride without battery power
- 🎫 Arbitrary account cancellations without explanation
- 🚚 Poor delivery coordination and unprofessional staff

**Commonly reported bugs**

- App crashes on startup (iPhone 12 mini and other models)
- App fails to open when picking up bikes
- Chat functionality non-operational
- High battery drain from app even when not in use
- Inconsistent speed and distance tracking
- Login and authentication failures
- Bike unlock system malfunctions
- Lights stop working when battery depleted
- Battery connection issues after repairs
- Automated responses don't address user issues

**Most requested features**

- Weekend repair service availability
- In-app navigation/GPS functionality
- Apple Watch app integration
- Bike color options
- Dual helmet rental capability
- Battery reserve for lights when depleted
- Landscape view mode for app
- Estimated remaining range display
- Direct phone support channel
- Subscription pause option for winter months
- Improved battery security mechanisms
- Replacement bike provision during repairs

## Recent user reviews (10 of 85)

All indexed reviews: https://appshunter.io/ios/app/dance-ebikes-and-mopeds/id1557432083/reviews.md

### 5/5 — Réparation

*2025-10-14, version 2025.10.10*

Merci beaucoup pour votre intervention rapide et efficace. Je suis ravie

### 1/5 — A fuir absolument

*2025-10-13, version 2025.10.10*

À fuir absolument - harcèlement pour un service inexistant !

Expérience désastreuse avec Dance. J’ai utilisé leur vélo à peine un mois avant qu’il ne soit volé en juillet 2024. Depuis, je n’ai plus jamais eu de vélo, mais Dance continue de me réclamer des paiements comme si de rien n'était - avec des relances abusives et intimidantes, totalement contraires à leurs propres conditions générales.

Le plus révoltant ? Un service client fantôme. On ne reçoit que des réponses automatiques et stériles, sans aucun effort pour comprendre la situation. Par contre, pour faire pression et relancer sans fondement, ils sont d’une efficacité redoutable.

C’est tout simplement inadmissible et malhonnête de facturer un service non rendu et de faire porter la faute aux clients.

Dance se présente comme une entreprise "moderne" et "responsable", mais derrière cette façade, c’est zéro écoute, zéro respect et zéro sens du service.

Au moindre problème, préparez-vous à découvrir la vraie face de Dance : silence, mépris et harcèlement.

### 5/5 — Excellente expérience !

*2025-09-11, version 2025.9.4*

Très belle expérience jusqu’à présent ! Ce sont mes deux premiers mois et je pense passer à abonnement annuel.

### 5/5 — Super Reparateur

*2025-09-10, version 2025.9.4*

Réparation rapide et très efficace

### 5/5 — Réparation batterie et feu avant

*2025-09-04, version 2025.7.23*

Je suis très satisfait du service Dance en général. J’ai eu un petit soucis avec ma batterie et mon feu avant. La demande d’intervention a été très simple, Djo est intervenu en moins de 2h sur mon lieu de travail et la réparation a été effectuée rapidement. Je recommande à 100%

### 5/5 — Réparation

*2025-08-20, version 2025.7.23*

Super service réparation. À cause de la pluie des dégradations des rues de paris, la roue arrière de mon vélo a crevé à 23km/h. Si ce vélo n’avait pas un freinage incroyable je me serais retrouvé à l’hosto 😅. Ma roue a été réparé en moins de 12h et la sacoche changée.
Je ne peux que recommander Dance. 🫡
Merci encore pour votre efficacité.

### 5/5 — Super service maintenance

*2025-07-31, version 2025.7.23*

J’ai été dépanné sous 24h. Le réparateur a été au top, ultra serviable et efficace. Je recommande! Merci à lui

### 3/5 — Bien mais….

*2025-07-09, version 2025.5.26*

Cela fait bientôt 2ans et demi que j’ai le vélo. Dans l’ensemble bien. 
Mais ne pas pouvoir booker une réparation le week end pour « des raisons de sécurité » c’est ridicule et pas super comme service. 
À prendre en compte que votre réparation sera sûrement en retard comme l’on étaient les miennes

### 1/5 — Pire service qui prélève dès qu'ils peuvent

*2025-07-01, version 2025.5.26*

Très très déçu. Ils font jusqu'à payer la clé Allen 5 euros si on la perd.

Leur service n'a aucune flexibilité et m'a prélevé 30 euros pour un passage de réparation loupé (alors que j'avais prévenu). Ils auraient pu annuler le passage s'ils ne voulaient pas. Mais ils ont préférés m'arnaquer.

### 1/5 — Batteries volables trop facilement

*2025-06-28, version 2025.5.26*

J’ai du payer 2 fois 200€ pour des vols de batterie dans Paris (j’avais laissé la batterie sur le vélo pour un arrêt d’1h). Les serrures ne sont pas assez solides, il faudrait faire en sorte qu’une batterie ne se vole pas aussi facilement. Dommage parce que le service Dance est super

## Frequently asked questions about Dance | Ebikes & Mopeds

### What is this app about?

This app is the companion to a subscription service for electric bikes and mopeds. It allows you to connect to your subscribed vehicle, track your rides, and manage services like repairs and theft coverage. The service aims to provide a simple, accessible, and fun way to use personal electric rides.

### What are the key features of the app?

Key features include connecting to your subscribed electric bike or moped, tracking your ride history, requesting on-demand repairs, and contacting customer support. The app also displays the amount of CO2 you save on each trip compared to driving a car.

### How much does the subscription cost?

The service operates on a fixed monthly price for your chosen electric bike or moped. This price includes the vehicle itself, free repairs, and theft coverage. Specific pricing details are not provided in the description but are based on a fixed monthly fee.

### Where is this service available?

The service is currently available in several European cities, including Berlin, Hamburg, Munich, Paris, and Vienna. Users can subscribe to an electric ride and utilize the app's features within these operational areas.

### What are the benefits of using this service?

The benefits include having your own electric bike or moped without the hassle of ownership, with all maintenance and potential theft covered. The app enhances the experience by providing connectivity, ride tracking, and service requests, while also highlighting the environmental benefits of choosing electric transport.

## Version history (last 5 releases)

### 2026.9.8 — 2026-09-09

Moped members can now also try out our new repair flow.

### 2026.8.4 — 2026-08-11

Polished the repair experience.

### 2026.7.30 — 2026-07-31

We've improved the repair booking experience.

### 2026.7.28 — 2026-07-29

We've further finetuned our repair flow.

### 2026.7.22 — 2026-07-23

New translations added.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*