# Danube Home — user reviews > 96 indexed App Store user reviews of Danube Home by DANUBE BUILDING MATERIALS FZCO, rated 4.70/5 from 754 ratings. - Source: https://appshunter.io/ios/app/danube-home/id1546580004/reviews - App overview in markdown: https://appshunter.io/ios/app/danube-home/id1546580004.md - Rating breakdown: 5★ 633 · 4★ 65 · 3★ 17 · 2★ 2 · 1★ 37 ## What do users think of Danube Home? Overall sentiment: negative **Pros** - 👍 User-friendly app interface - 💰 Affordable pricing and good deals - 🏠 Wide variety of furniture and home products - 📦 Helpful in-store sales staff (Mohsin, Nesma mentioned) - ⏰ On-time delivery when it works - 🎁 Good product quality when received correctly **Cons** - 📦 Frequent delivery delays and missed deadlines - 📞 Unresponsive customer service (calls, emails, WhatsApp) - ❌ Poor return and refund process - 🚚 Unprofessional delivery personnel - 🔧 Installation issues and technician refusals - 📋 Inconsistent communication about delivery dates - 💔 Lack of accountability after payment - 🐛 Missing items and incomplete orders - ⚠️ Damaged products upon delivery - 🔄 Long refund processing times (20-25+ days) - 📱 App return functionality not working - 🤐 Vague and false assurances from support - 💸 Misleading discount information at checkout - 🏪 Poor after-sales service and warranty handling **Commonly reported bugs** - Cart items disappear during checkout - Return option never appears in app - Login issues on mobile app - Discount codes not applying at payment - Order not showing in customer service system despite confirmation - Buy-one-get-one promotion pricing calculation error - Inconsistent app communication across multiple applications **Most requested features** - Clear delivery time slot confirmation before payment - Working return option in mobile app - Real-time order tracking system - Multiple payment method support (Tamara, Apple Pay, Tabby) - Dark mode option - Updated product availability status - Flexible payment options without minimum thresholds - Email notifications for order status updates ## Newest reviews (19 of 96) ### 3/5 — Check does not work on android device *2026-07-22, version 4.6.3* Had to switch to iOS device to check out ### 1/5 — POLICY NOT BEING HONORED- RETURN REQUEST *2026-02-22, version 4.4.9* I recently purchased several items from Danube Oman’s online store. The website navigation was smooth, and the delivery and installation were completed promptly by your team. However, once the coffee table was installed, I realized it does not suit my space. I contacted customer service immediately to request a return. I would like to clarify that I did not assemble or modify the item myself — it was installed entirely by your installation team. Additionally, the table has not been used at all. After carefully reviewing the return policy multiple times, I understand that there is a 7-day return window after installation. Despite this, I have been informed that the item cannot be returned because installation was already completed. It is also important to note that this product was sold exclusively online, so I only had the opportunity to see it in person upon delivery. I would appreciate clarification on how this aligns with the stated policy. I am respectfully requesting that the coffee table be collected and the amount refunded to my wallet so I can purchase an alternative item. I hope this matter can be reviewed fairly and in line with your stated policy. ### 1/5 — I do not recommend dealing with them at all *2026-02-22, version 4.4.9* The product quality is poor, the return service is bad, and customer service representatives yell at customers, saying they won't accept returns after installation, even though they were the ones who installed the product. When I told them I wanted a return, and they were still installing it, they told me to contact customer service. After contacting them, they refused the return, claiming it had already been installed ### 1/5 — Delivery for vanity items *2026-02-21, version 4.4.9* Very poor planning. Just 1 person to carry all items through building and villa steps and disturbing or making customers to carry the items. Since it’s very heavy It’s really bad decision by Danube. Kindly arrange 2 persons while delivering vanity items. ### 3/5 — Bed room *2026-02-16, version 4.4.8* The product was amazing and material is nice and cost is very nice , but the staff that was fixing my room did abad thing , once i requested from them the remaining nails and other items for each product that came with each piece they told that it has been finished , however there were still alot and they hidden it in to use it for personal purposes, and i was very upset from that situation, as i was requesting incase of any loose fixation , i can fix by my own , please teach them about honesty. ### 1/5 — Super Bad Experience! *2026-02-14, version 4.4.8* You have a very bad service! We’ve been waiting for the bed and mattress we ordered and it was all a disaster. First, the delivery time is supposed to be at 5PM! We have patiently waited until 10:30PM and your team told us that they can’t deliver the bed! You have such a rude team! We threw our previous bed to make space for this new one and all of it was a really bad experience. You don’t even have contingency plans, no alternatives to offer your customers! Such a big company name with useless company operations! ### 1/5 — Poor Customer Services *2026-02-12, version 4.4.5* I ordered one hanging chair from Karnak home on Danube website worth 449 but it is not delivered and its been 3 weeks now. The seller messaged me first that this is out of stock now and they will deliver me a replacement chair to which I agreed. After a week when I contacted them , they said they will refund my amount. It’s been 10 days now I haven’t got my refund back. When I again contacted the seller they said Danube people will do that. It’s so complicated and the customer services are not responding. Iam stuck with my money now with them. I do not recommend Karnak Home at all. Please do not order from them ### 1/5 — Delivery *2026-01-27, version 4.4.3* Not delivered on time ### 1/5 — Promised delivery has not turned up *2026-01-19, version 4.4.1* So despite Danube sending me no less than 4 WhatsApp messages and 2 emails telling me my delivery would be here today between 9am and 1pm, there is no sign of it. Not only that they don’t answer on WhatsApp or their App chat. I eventually reached them by phone and they promised to call straight back. They didn’t. ### 1/5 — Khalid *2025-12-30* The website doesn’t have clear information that customers have to assemble themselves. Now they want to chargeback for installations. Not a professional vendor ### 1/5 — Pathetic service *2025-12-26, version 4.3.5* Extremely pathetic and unacceptable customer service. It has been more than 7 days and Wooden Twist delivered the WRONG dining table. I raised the complaint immediately at the time of delivery, yet there is still no replacement. What is absolutely shocking is their response — I was told they will replace my table only when they receive another order from a customer in Ajman and will “club” my replacement with that delivery. This clearly proves they have zero respect for customers who have already paid in full. I paid AED 1,799 through the Danube platform, and this money now feels completely wasted. My house-warming event is already over, and because of their incompetence, I was forced to use a mismatched dining table, ruining a once-in-a-lifetime occasion. There is no ownership, no urgency, no accountability, and no one seems to care once payment is done. This is one of the worst post-purchase experiences I have ever had. I strongly warn everyone: do NOT shop from Wooden Twist. If they deliver the wrong product, you will be left chasing them endlessly with no resolution. Completely disappointed and frustrated. ### 1/5 — Complaint Regarding Unprofessional Delivery Service & Request for Refund *2025-12-22, version 4.3.5* I received a call from your delivery driver for order delivery. Unfortunately, the driver showed no patience to wait even 5 minutes and spoke in a very rude and unprofessional manner. Without any proper request or consent, he left the delivery at the ground floor lift lobby and instructed us to collect it from there. This behavior is unacceptable. At the very least, the delivery should have been brought to the second-floor flat door, or the driver could have politely requested assistance. If flat numbers and customer details are collected, what is the purpose if deliveries are handled this way? This experience clearly contradicts Danube’s claim of “Customer First”, which is widely promoted in your advertisements and website. Taking advance payment and then showing such disrespect towards customers is highly unfortunate. Additionally, the delivery person handled the goods without care, as if we were not paying with hard-earned money. Due to this unacceptable conduct, I refused to accept the delivery, and the driver took the items back. Please consider this as a formal request for a refund, which I expect to be processed at the earliest. I also request a written response explaining how this issue will be addressed. If I do not receive a satisfactory response or refund promptly, I will be forced to escalate this matter to the concerned authorities. This has been my first and last order with Danube, and I am extremely disappointed with the level of customer service provided. I look forward to your immediate response. ### 2/5 — Customer care representative hanging up the call on me while complaining *2025-12-18, version 4.3.5* This was shocking to have the agent hang up on you while talking to him the moment I said am not happy with this service !!!! What a shame!!! I’ve asked for an item to be returned , and it has been a week without any acknowledgment and it is occupying a big place at my room. My intention is to re buy another item from same store through the returned amount to wallet , and this is what I get ! Never to deal with them again. ### 3/5 — Very bad experience *2025-12-07, version 4.3.3* Since I confirmed my order (which is 17 days ago) no one had contacted me for delivery yet. I keep trying to contact the customer service but no answers at all. There’s a specific date for the delivery on the website but no one is contacting me or calling to give me a specific time. I have been waiting for them. I cancelled my plans and can’t go anywhere just because I am expecting the delivery of my order today. I am very disappointed with this kind of service. No calls, no emails nothing. I am definitely not going to use this app again. I don’t recommend any of you to use it. ### 1/5 — خدمة تسوق الأونلاين *2025-12-01* من أسوى المحلات الي اتعاملت وياهم لا يوجد خدمة قبل ولا بعد البيع مافي رد من قبل الموظفين سواء اتصال او جيميل او واتساب . الطلب للحين قيد التجهيز من طلبته ولا وصلوه والمشكلة احتاجه لعزيمه وتوهقة والمشكلة دفعة الميلغ لاانصح التسوق منه ابدااااا لايوجد مصداقية في وقت التوصيل !!!! **Developer response:** نعتذر بشدة عن التجربة التي مررت بها ونفهم مدى الإحباط بسبب التأخير وعدم التواصل. نرجو منك مشاركة تفاصيل طلبك عبر البريد الإلكتروني care@danubehome.com ليتم متابعة حالته ومعالجته بأسرع وقت ممكن. ### 1/5 — Delivery *2025-11-29, version 4.3.2* They are unclear about their delivery time. When you place an order, the delivery time is not mentioned. Once you make the payment, they send a message and an email stating the delivery will take more than 10 days. When raising an issue through the call center, they do not resolve it and refuse to accept any complaints. They claim that this option is not available, even though it is listed in the phone options. ### 1/5 — Disappointed *2025-10-23, version 4.1.7* I’m very disappointed with Danube’s customer service. I’ve been waiting for my refund for over a month, and I still haven’t received it. Their team is completely unresponsive — they don’t answer calls, return messages, or reply to any form of communication. It’s extremely frustrating and unprofessional. I expected much better service from a company like Danube. ### 1/5 — Unsatisfactory Services *2025-10-21, version 4.1.7* I have ordered an Mattress from Danube home which was delivered to in 7 days where in other platforms promise to deliver in 1 or 2 days. Once received i dint like the quality of product hence i have to wait 24 hours before placing return request. How ever i placed a return request with an option returning the amount into wallet (not to main source) thinking this will fasten the process a bit. This return request was not even undressed for 2 days until i called customer care for expediting it. Next return request approved they are saying it will take 5-7 days for picking up the item. Then once picked up it takes 4-5 days for refund in wallet Overall it took 20-25 days to order and return an item. I will never order again and i don’t recommend it to others as well. ### 1/5 — Very Bad experience/ customer service not responding *2025-10-16, version 4.1.4* Im kindly writing to raise a complaint against my order and express my bad experience with Danube home Yesterday supposed to deliver my order at morning between 9 to 1 I waited morning in my home until 11 o'clock for a message from the delivery side of what time they are planning to come but i received nothing then i had to leave because i had work. At 12, your delivery person Called saying that he is coming at the moment,and i was outside at that time i requested him to come at 2:00 Suddenly I received a message saying that my order rescheduled on 22 October without any confirmation from my side either for date or timing. I tried more than 10 times to call customer service or any support section with no answer or reply Until today i requested 4 times for a call back with 0 response ## Most critical reviews (10 lowest-rated) ### 1/5 — No response always cheating *2026-06-16* No response always cheating the costumer ### 1/5 — Very bad customer service *2026-05-23* Tells you you can return anything 14 days after purchase, then ignores your return request! ### 1/5 — Delivery not on time *2026-04-20, version 4.5.6* Delivery not on time ### 1/5 — Very Frustrating Experience *2026-04-10, version 4.5.6* I received my order late and immediately contacted support to initiate a return, but was told to use the app. Unfortunately, the return option never appeared. Even after multiple follow-ups and being told the issue was escalated, nothing has been fixed. An app that doesn’t support basic functions like returns is highly inconvenient. Needs serious improvement. ### 1/5 — No Delivery, No Accountability, One of the Worst Customer Experiences Ever! *2026-04-08, version 4.5.4* I had one of the worst experiences dealing with Danube, I placed my order, made full payment, and expected a smooth process, but it turned into a complete nightmare. My delivery was delayed multiple times, with constant promises that were never fulfilled, I was given specific delivery dates and even gave them a final chance, but no one showed up, and no one even bothered to call or inform me, completely unprofessional. What’s more frustrating is their customer service, they kept giving vague replies and false assurances, with zero accountability, I had to follow up repeatedly just to get basic updates, which should never be the customer’s responsibility. Because of this, I had no choice but to cancel my order and request a refund, this whole situation caused me stress, wasted my time, and disrupted my plans. For a company like Danube, this level of service is unacceptable, once they receive your payment, it feels like they no longer care. This experience has completely destroyed my trust in this company. I have already submitted a consumer protection request through TAMM regarding this matter, and if they fail to process my refund within the promised 7 working days, I will escalate this further and report them to the relevant consumer protection authorities. I strongly DO NOT recommend Danube to anyone, think twice before purchasing, you might end up dealing with the same frustration. ### 1/5 — Delivery Missing items *2026-04-02, version 4.5.4* I ordered wooden steel Queen size through online. I received parcel very delayed and there some missing parts on the package ( No screws and L&keys ). I called Toll free number no reply, am waited more than 15 minutes. Again call same as 3 times. After a long waiting a lady picked the phone and given one WhatsApp number send all details and photos. Still now there no reply. I already sent the email and I got acknowledgment for the email, No action yet. What I will do with these Bed frame without screws and other parts??? ### 1/5 — poor application and no clear communication *2026-03-17, version 4.5.1* 3 application communicate through watsapp but theres no clear message, one application is asking for a confirmation regarding the delivery and when you sign up they will ask for business information!!!! what the heck? if there’s no business info u cant proceed to sign up! Another application is apologizing through watsapp , it’s like common which exactly is the real one that will give consistent information!!!!! And regarding delivery I understand the situation but atleast dont mention the delivery date when we place an order because its so disappointing ### 1/5 — Delay delivery *2026-03-15, version 4.4.9* Terrible delivery experience. Do NOT trust their delivery promises. I placed an order nearly 3 weeks ago. At the time of purchase, they clearly stated delivery within 2 days. That never happened. When I called customer service to follow up, the agent told me my order was "not showing on the system" — even after I sent him a screenshot of my order confirmation. He still refused to acknowledge it. I then sent the proof again via WhatsApp and still received no proper resolution. This is completely unacceptable. False delivery timelines, a system that apparently can't track orders, and customer service that ignores evidence — I would not recommend Danube Home to anyone. Extremely disappointing. ### 1/5 — Review *2026-03-14* Very very bad experience other items delivered after week from order time and different color ### 1/5 — Worst experience I ever had *2026-03-03, version 4.4.9* Very poor service from Danube Home. The wardrobes were delivered, but the technician outright refused to install them. No proper explanation, no solution, and no accountability. This is completely unacceptable. When customers purchase wardrobes, installation is part of the service. Refusing to complete the job without a valid reason shows a serious lack of professionalism. What is worse is the complete failure in after-sales support. Instead of resolving the issue quickly or sending a replacement technician, the matter was ignored, leaving me with wardrobes that I cannot use. This caused unnecessary delay, inconvenience, and frustration. If a company cannot honor basic installation commitments, it raises serious concerns about their service standards. I would strongly caution anyone considering purchasing from Danube Home to think twice. ## Most praised reviews (10 highest-rated) ### 5/5 — Good offer *2025-12-27, version 4.3.5* Affordable offer ### 5/5 — Quality Beyond Expectations *2025-10-13, version 4.1.0* I'm particular about the quality of kitchen items. When I ordered from DanubeHome, I wasn't sure what to expect. To my delight, the products were not just as described, but even better. It's rare to get such value for money these days! ### 5/5 — Good *2025-04-09, version 3.3.8* Good items and assortment but delivery could be faster within Dubai. ### 5/5 — Glitches *2024-12-22, version 3.1.3* There are issues with the buy one, get one promotions. When selecting a third item, the last item becomes free, but the first two items still show the full price, even though they are identical in price. ### 5/5 — Amazing company ;) *2024-08-08* Always purchase the best quality products from Danube ### 5/5 — Bad service of payment *2024-07-07, version 2.8.7* Payment method doesn’t work properly. Tamara and apple wallet pay not working. Only when add credit card than it works at checkout ### 5/5 — Most helpful sales person- Mohsin *2024-06-16, version 2.8.1* I am new to Dubai and after a lot of research we decided to visit Danube to buy the furnitures. First visit, Mohsin Abdul volunteered to show us the products and we bought full bedroom set and some decor items too. The in-store experience was amazing as we had Mohsin, who was efficient to show us all the stuff as per our requirements. His knowledge about the products, understanding the customer needs, willing to help and support is commendable. We visited again to buy rest of the furnitures and was not able to decide and again Mohsin helped us to choose the right stuff. He made our experience with Danube amazing. Also, the installation staffs visited were really helpful. Overall it's a great experience and visiting again soon ☺️ ### 5/5 — 🙏🏻 *2024-05-22, version 2.7.8* Thank you very much for taking care of customers. I am always happy with the product quality and since I am located in a remote location now, I can trust the services for online delivery. ### 5/5 — Pls come fix it *2024-04-14, version 2.7.2* Can u come and fix it for us if u want I will send a picture We a have a dining table from u and a chair the chairs are shaking when I took it like 4-3 months ago ### 5/5 — Best app ever *2024-01-26, version 2.5.5* I love this app! It changed my life! I don’t know how I lived without it. Thank you guys. So much wow! Too much amazing and threemuch awesome. Okay now my cat is catting I go. Bye. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*