Great when it’s not crashing
Useful but faulty
Response from developer
Hi fan since 90s, Thank you for bringing the date issue to our attention. We've investigated the matter and are actively working on a fix alongside other functionality. Expect an updated version in the next few days. Your feedback is really crucial to us because it helps us to improve our app. Therefore, we would love to hear any additional insights. If you like you can shoot us a message at help@daphnee.io. We appreciate your patience and dedication to improving the daphnee app. Best regards, your daphnee team
Great but few things
Response from developer
Hi DogLover4EVEE, We're thrilled to hear you're enjoying the app and finding it useful for keeping track of your pet's details! To delete a pet from the app, please follow these steps: Go to the pet view. Tap on 'Edit Pet Details'. Scroll down to the bottom of the screen. Press the red 'Delete Pet' button to remove your pet's profile. Also, we highly recommend updating to the latest version of the app, 1.57. We've made many improvements and bug fixes since version 1.40 that will enhance your experience with the app. Thank you for your support, and if you need any further assistance, please don't hesitate to reach out! Best regards Your daphnee Team
Very useful app
Unable to open app - lost everything!
I am unable to now access important information I entered into the app, for example, the six monthly reminder for when my bearded dragon’s UVB bulb needs to be changed.
I did not record this information elsewhere, as the whole point in the app is to be able to log your pet’s health records, care progress, routines and set reminders.
Not only have I lost important information that is detrimental to my pets health, I have also lost the journal I kept of their milestones, achievements, and day to day lives.
I am so upset that an app with such potential has majorly negatively impacted the care and health of my pets, as well as taking away many happy memories from my family and myself - the opposite of it’s goal!
Response from developer
Dear Becca, Thank you for reaching out to us and sharing your experience with our daphnee app. We sincerely apologize for the inconvenience and frustration this issue has caused you. We would like to assure you that we take this matter seriously and are committed to resolving it promptly. To better understand and fix the issue you are facing, we kindly request you to contact us via email at help@daphnee.io. This will allow us to gather more specific details about your device, operating system, and any other relevant information that can assist us in troubleshooting the problem. We genuinely regret that you currently cannot access important information and cherished memories that you saved within the app. However, be assured that your data is not lost. Our team will do everything possible to assist you in recovering it and ensuring that such incidents do not happen again in the future. Once again, we apologize for any distress caused, and we appreciate your patience and cooperation in helping us resolve this matter. We look forward to hearing from you soon. Best regards, Your daphnee Team
