# Dart Detroit Transit — user reviews > 44 indexed App Store user reviews of Dart Detroit Transit by City of Detroit, rated 4.36/5 from 1,753 ratings. - Source: https://appshunter.io/ios/app/dart-detroit-transit/id1474680675/reviews - App overview in markdown: https://appshunter.io/ios/app/dart-detroit-transit/id1474680675.md - Rating breakdown: 5★ 1,382 · 4★ 83 · 3★ 46 · 2★ 20 · 1★ 222 ## What do users think of Dart Detroit Transit? Overall sentiment: negative **Pros** - 🚀 Convenient app for transit system - 💡 Allows purchasing tickets without cash **Cons** - 🐛 App crashes or freezes frequently - 🐛 Issues with payment processing and adding payment methods - 🐛 Functionality breaks after app updates - 🐛 Inconsistent or missing fare options **Commonly reported bugs** - Inability to purchase tickets or passes - Login and account issues - Tickets not activating properly **Most requested features** - Option to purchase single fare instead of bulk tickets - Support for more transit systems and fare types - Improved app stability and reliability ## Newest reviews (15 of 44) ### 2/5 — First time was great now glitched *2023-05-22* It was convenient when I didn’t have cash and could buy a ticket asap! But the app stopped working on my phone even after uninstalling and removing my card just to repeat the process but no success in buying a 2nd ticket. Very disappointed in this app and hope it gets fixed soon!!! ### 2/5 — Can’t buy tickets AGAIN!!! *2023-03-20* The last time I had this problem it was because it wouldn’t except the cards I was using for payment. Now the problem is the app wants me to select my fair select what company and it takes me right back to the ticket manager homepage. Why can’t I buy the tickets? It does not give me the option. The app was fine a month ago and now it doesn’t work after your newest bug fix. ### 1/5 — Payment issues *2022-03-18, version 6.3.0* All doesn’t accept cards for whatever reason never been fixed. Don’t even believe the app get updated anymore. ### 1/5 — Random Price Change??? *2022-03-03, version 6.3.0* I’m not pay $70 for a monthly pass 😑 ### 1/5 — awful *2022-02-25, version 6.3.0* Every action I want to do the application crash ### 1/5 — Useless *2022-02-06, version 6.3.0* Why can’t I add my card information? There’s no explanation it just doesn’t work. Complete trash. ### 1/5 — Delete icon is never enabled *2022-01-04, version 6.3.0* Why can’t I delete a ticket that I accidentally added to cart? Very poor design ### 1/5 — Doesn’t let you buy tickets *2021-12-14, version 6.3.0* I had luck the first time I used this app. Then I tried using this it 4 other times with two different cards and it won’t let me add perfectly working cards to make a purchase. It just has the loading screen spinning on my phone for hours. This is awful. And people have been coming plain about this for a while and as typical detroit transportation services go - they don’t do anything to fix it! I had somewhere that was pretty important to be at on time last month and figured I could pay on the app since I didn’t have cash and didn’t have enough on my card to withdrawal cash - but this stupid app didn’t allow that to happen since it wouldn’t take my card like it did before. This is unreal. Do better, Smart and Ddot. Lord knows how much money you already make off of your crappy services to do so! ### 1/5 — FIX IT DDOT DART !!! *2021-12-01, version 6.3.0* i used it once and it won't work again and i tired using different cards , still not working, FIX IT please dang. ### 1/5 — Wow *2021-10-06, version 6.3.0* Isn’t allowing me to add a review I can see like I’m typing invisible so if there is errors well. But cannot add card payment either so love yhat ### 1/5 — Don’t download, the app doesn’t work *2021-09-01, version 6.3.0* The app won’t even let you buy tickets, this is really disappointing. ### 4/5 — Love this app❤️🤑 *2021-08-23, version 6.3.0* Makes ride the bus so early and fast, the only thing I gotta learn to get app ready before bored bus always on the side open app😃 ### 1/5 — payment method *2021-08-17, version 6.3.0* Won’t let me put a debit card in ### 1/5 — Severes Lagging *2021-07-15, version 6.3.0* Can’t update payment information ### 1/5 — Dumb App *2021-07-12, version 6.3.0* Won’t let me add my card. Keeps saying updating payment information but that all I been getting all day. ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn't work *2023-11-28* When clicking "buy now" it keeps bouncing me back to the home page. Kind of frustrating when you're from out of town and just trying to get around. There is another app I found that I could use! It's called Token Transit and it can be used with lots of different cities / transit systems. ### 1/5 — I can’t buy a ticket *2023-07-03* Every time I try to buy a ticket on the app, it ask me to select a fare but when I click dart (the only option by the way) it takes me back to the front page please fix ### 1/5 — I can’t make purchases and I missed 2 bussed because of it *2023-06-08* I Joe Solar Chery download the app to catch the bus. Doing so I couldn’t make any purchases towards a ticket I missed two versus while trying to figure out how to make purchases please fix this bug ### 1/5 — Do not install this app until it’s fixed *2023-04-30* This app worked perfectly fine, and was really useful. But In their recent update I can’t purchase tickets at all. It sends me straight to the ticket management screen. ### 1/5 — New issues *2023-03-07* Normally the app worked fine and it was amazing. Recently however, everytime I go to select “buy now” to get a ticket, instead of being directed to my fare options, I’m directed to a button that just says Dart on it. When I click that, It opens a list that says “change your operator” with nothing else on it. There has been no option to select my fare and I’m unable to buy tickets. ### 1/5 — Lousy support *2023-01-20, version 6.3.0* The app is quirky. It actually seems to be a parking app instead of a transit fare app. When you contact the company for app support they send you to SMART or DDOT, who send you back to DART, etc. ### 1/5 — Trash *2023-01-20, version 6.3.0* Don’t waste your time. The app just freezes and crashes. ### 1/5 — No 31 day ddot pass? *2022-12-04, version 6.3.0* I take the ddot everyday for work and when I need a bus pass I purchase the 31 day ddot pass. Sometimes the places I purchase them from don’t always have them, so I have to use cash until I can buy one. I was told about this app so I downloaded it to give it a try. I’m sad that the 31 day ddot passes are on here, this would have made it a lot easier to get passes ### 1/5 — doesnt work *2022-09-24, version 6.3.0* used to work maybe a month or so ago- now it just wont let me buy tickets on either of my cards. both of them work on any other purchase. have had to get off of the bus and tell them i cant pay twice now. ### 1/5 — Login issues *2022-08-17, version 6.3.0* So I have been unable to login to the app. When attempting to login, the app only gives me the option to use my number. I no longer have access to that number. It refusing to let me use my email address. And when clicking support through I get sent everywhere. Not sure how often you guys check the reviews but I need help sooner than later. ## Most praised reviews (10 highest-rated) ### 5/5 — Darting around the city *2022-11-06, version 6.3.0* I am most definitely in love with this app ### 5/5 — GREATNESSES *2022-04-09, version 6.3.0* Sooooo unbelievably convenient!!!!!!! 5 STARSSS ### 5/5 — Appears to work! *2021-12-17, version 6.3.0* Convenient app for the transit system in metro Detroit. ### 5/5 — Great *2021-04-30, version 6.3.0* One of the best things that was thought of 👌🏽 ### 5/5 — Well worth 15 cents convince fee *2020-01-10, version 6.2.43* Being able to just hop on the bus without scrambling for singles or coins saves me time and just makes me feel so special . What a great convenience. ### 5/5 — Super Convenient *2019-12-05, version 6.2.43* I rarely have cash on me so this app makes getting bus passes much less of a hassle. ### 5/5 — Great and easy to use *2019-08-31, version 6.2.39* Super simple. Good to see an easy pay thing like this ### 5/5 — Simple and effective *2019-08-29, version 6.2.39* I've been waiting for this functionality and now our regional buses have a modern way to pay. So glad! ### 4/5 — Why I can’t purchase my tickets *2023-03-30* I love this app but now all of a sudden it’s not letting u purchase any tickets at all. The option don’t even pop up anymore. I made new accounts and it’s doing the same on every account. ### 4/5 — Please update!! *2022-04-30, version 6.3.0* Why would anybody ever want to activate 4 tickets at once??? Come on now please change ASAP. If I buy 4 tickets and choose to activate at the time of purchase it doesn’t make sense to have me activate all 4 at the same time. I can only use 1 at a time right??? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*