# Dart Rider — user reviews > 88 indexed App Store user reviews of Dart Rider by Dart Logistics Sdn. Bhd., rated 2.82/5 from 92 ratings. - Source: https://appshunter.io/ios/app/dart-rider/id1351551803/reviews - App overview in markdown: https://appshunter.io/ios/app/dart-rider/id1351551803.md - Rating breakdown: 5★ 27 · 4★ 7 · 3★ 10 · 2★ 12 · 1★ 33 ## Newest reviews (17 of 88) ### 2/5 — Semi-functional *2026-04-24, version 4.8.4* This app is not user friendly. It glitches out half the time. Another big problem is it only allows you to top up not directly charge your card. But the prices appear to change based on how much is in your account. For example I had 4.70 in my account and check the ride price- it was 10.30. So I topped up to 10.70 in my account and went to order the ride. Now the price of the ride to the airport showed as 10.80. The minimum top up is $2 and is non-refundable. But I topped up again because I had to. I went back to order the ride after topping up. Now the cost went back down to 10.30 which is what it was before topping up the first time. So a waist of $2 that the driver doesn’t get but the company gets to keep. Silly way to set it all up especially in a place people come for limited amount of time ### 2/5 — mm this app is so..! *2026-02-09, version 4.8.3* i am unsure if the app chooses to work like this out of spite or simply because the company isn’t getting enough funding to continue to care about the app. brunei already suffers enough with insufficient public transport made in mind for those without a car or those who literally cannot drive a car. not only does this app often bug out and keep bringing you back to the log in screen — the insane amount of patience a person has to have just to wait for a driver to accept whatever destination you want to go to takes forever. you could even take up an hour of waiting and still receive nothing and the reason is given “the driver isn’t close enough to where you are right now!” i quite literally use dart only because my parents aren’t able to send me or any able body adult with a license that i know can — those who WILLINGLY work for this company should not be THIS picky with who they drive or what distance they are willing to do to reach that person. like, hello? i’ve been patiently waiting for half an hour and i am 100% sure no driver is going to accept my request because it’s not close by enough to sacrifice fuel (which mind you, is cheaper than bottled water) to drive from one place to another. and what’s even worse? i can’t even walk to my destination because there is literally little to no built-in side walks meant for walking AND the public transport here is absolutely horrible too. ### 2/5 — Many issues *2026-01-09, version 4.8.3* Works but has many problems. Cannot find drop off location, doesn’t show accurate location of the driver. Needs a major revamp. ### 3/5 — Fix Review Button *2025-11-03, version 4.8.0* I use Dart a lot and I’ve never been able to leave reviews for the drivers! The ‘Review’ button doesn’t work, only the ‘Dismiss’ button does. Please fix this! ### 2/5 — Keeps logging me out *2025-03-29, version 4.5.0* I’ve tried everything, resetting my password, deleting and redownloading the app, even updating it—but nothing works. The password change screen doesn’t show any confirmation after pressing the button, and it just logs me out every time I try to log in. Super frustrating. ### 1/5 — Not up to standard *2025-01-03, version 4.5.0* A lot of glitches, slow and really not up to the standard of other apps such as Grab, Uber, Gojek. Underwhelming experience ### 1/5 — App Crashes *2024-12-30, version 4.5.0* 2 years now, apps still crashing on Iphone. Lack of customer support service ### 3/5 — RESET PASSWORD *2024-12-14, version 4.5.0* Cannot Reset passwort.. email doesnt give the reset password .. hang ### 1/5 — Anmeldung nicht möglich *2024-12-12, version 4.5.0* Weder mit deutscher, indonesischer oder malaysischer Telefonnummer ist eine Anmeldung möglich. Es kommt nur die Fehlermeldung „invalid telephone number“. Ich habe alles versucht mit +49, 0049 und ohne Leerzeichen. Immer der gleiche Fehler. ### 1/5 — Glitchy *2024-12-06, version 4.5.0* App keeps crashing. ### 1/5 — App crashes *2024-11-16* App crashes after a driver was assign to you, it won’t open at all unless the driver completes the request or cancel Lacks QA with new iOS possibly, but definitely a nightmare inducing panic cause by this scare Please fix this ASAP ### 3/5 — Can do better *2024-11-14, version 4.5.0* My gripe for this app is that I can’t review the driver, the app seemingly not allowing me to review at all, not even a second to review the driver. Please lah developer.. On the bright side, availability of drivers nowadays are commendable. Keep it up. ### 1/5 — Crashes when u get a ride *2024-10-17, version 4.5.0* Terrible app, crashes once you get a ride and doesnt allow you to open it again ### 1/5 — please can connect credit card *2024-09-29, version 4.5.0* i can not link credit card ### 1/5 — app crashed *2024-09-27, version 4.5.0* when can u fix this? ### 4/5 — Saviour in Brunei - Best for commutation *2024-06-23, version 4.3.4* An economical use full ride hailing app for Brunei. Very simple app to keep the cost low, Only Cash Great Cars Drivers are helpful Speaks english Can improve the navigation on app. ### 1/5 — Trying to get transport *2024-05-10, version 4.3.4* There are a lot of bugs on the app, I get kicked out of the app whenever a driver accepts my requests. This makes it very difficult for me to get any transport from Dart. ## Most critical reviews (10 lowest-rated) ### 1/5 — Chat does not work *2025-12-29, version 4.8.3* I can find the driver, but the chat does not work. ### 1/5 — Not compatible with Apple devices *2025-12-16, version 4.8.3* App crashes as soon as a ride is accepted on Apple devices. No way to know which car or driver has accepted your ride. VERY UNSAFE. ### 1/5 — Ruined our trip *2025-09-30, version 4.8.0* The app does not work. It crashes and you can’t log in to see your trip information, you can’t respond to the driver, etc… every share ride app in the world work - except for this one. The frustration to away from our experience in Brunei. Apparently technology isn’t there thing. ### 1/5 — Doesn’t work *2025-09-23, version 4.8.0* If you go to Brunei, you are better off renting a driver or your own car. The app will find a driver and then immediately perpetually crash so you cannot find the driver, their information, nor communicate. ### 1/5 — Cant register *2025-08-21, version 4.8.0* Malaysia ln number try to register but the app say invalid number after even the sms authen verification. ### 1/5 — App crashes into a limbo state *2025-07-28, version 4.5.0* I signed up, logged in, so far so good. I then submitted (“let’s dart”) and app immediately crashed to desktop. I start getting messages from the driver and every time I get the message notification, when I load the app it immediately crashes. I was horrified the poor driver would think we disappeared but fortunately we had chosen a pickup at a hotel and we waited at the lobby and the driver was smart enough to come in to look for us so we actually made the trip. I think the app has been insufficiently tested? Not sure why it’s crashing but this is an iPhone 14 Plus. ### 1/5 — 配車後にアプリが落ちて起動不可になる *2025-06-27, version 4.5.0* 星1も付けたくないです。配車後にアプリが落ちて再度立ち上げましたが、その後もずっと落ち続けて配車情報(ドライバー、ナンバープレート等)が全く見れず、ドライバーと合流するのが極めて困難です。アプリの再インストール、及び端末自体の再起動も試しましたがダメで、どうしようもないです。早急に改善を求めます。(2025/6/27) ### 1/5 — App crashes *2025-06-08, version 4.5.0* App crashes after a driver was assign to you, it won’t open at all unless the driver completes the request or cancel Lacks QA with new iOS possibly, but definitely a nightmare inducing panic cause by this scare Please fix this ASAP Still crash, orignal comment is at least 8-9 months ago 🙄 ### 1/5 — Horrible *2025-04-01, version 4.5.0* Worst app to use, worst service, should just shut it down. The people running this should also just bury yourselves in a hole ### 1/5 — Frustrated tourist *2025-02-28, version 4.5.0* The app has an issue. Once I made the booking, I couldn’t log in, and the app keeps jumping out to my phone’s main screen. I tried restarting my phone, and I also tried deleting and reinstalling the app, but nothing works. The rider canceled my ride because they were unable to contact me. This is very inconvenient for tourists. Please solve the issue. ## Most praised reviews (10 highest-rated) ### 5/5 — Reliable local get around *2025-07-12, version 4.5.0* Had been hesitant to use the app with its poor reviews here and elsewhere online. But it has been consistently great. Been using it to and from airport as well as other times when got stuck with transport locally. Always got picked up and dropped off safely and promptly. ### 5/5 — Good apps for travelling in BSB *2025-03-03, version 4.5.0* Such a nice apps especially if you're a tourist visiting Bandar Seri Begawan. It really helpful and easy to use. Just one note, you HAVE to use Brunei local number. Cannot use your roaming package. ### 5/5 — Easy UI *2024-07-26, version 4.5.0* This is a good way of getting around Brunei. There aren’t any addresses in the normal sense, so you have to know where you’re going to set the destination on the map. ### 5/5 — Good for trip *2023-10-25, version 4.3.4* This app is good for tourists from other sites. You are able to connect automatically with whatsapp👍🏻 But I have an errors that the app is terminated when I just cathced the driver. After then I couldn't execute it again. (But it's sending a driver and send whatsapp message to know car number) I use iphone please check it for ios users so that other people can use it. Thank you😊 ### 5/5 — Ride booked in 10 seconds *2023-08-10* New app is better and faster ### 5/5 — Nice App! *2023-06-25, version 4.2.1* Easy and convenient for tourist! Drivers are nice and polite. The fare is great compared to other options. Thanks, Dart! ### 5/5 — Poor experience *2023-01-28, version 4.0.3* App is not customer friendly. Lags. The pickup point interface is frustrating. You have to force close the app for ride choice to popup. No search history. You aren’t alerted by app if your ride has been booked, the driver will whatsapp you?? I would love to utilise the service however customer experience is so poor. ### 5/5 — Payment Setting *2020-06-19, version 3.1.1* Req that can change payment, Cash to Credite cause I forgot to click it, and I just cancelled the driver to change it ### 5/5 — Great App - easy to use *2019-10-12, version 3.0.2* This is such a great app - easy to use and a great help to all Bruneians. ### 5/5 — After booking *2019-07-20, version 2.1.2* Can’t see the price after booking :) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*