# Dashen SuperApp — user reviews > 38 indexed App Store user reviews of Dashen SuperApp by Dashen Bank, rated 3.80/5 from 184 ratings. - Source: https://appshunter.io/ios/app/dashen-superapp/id6670182870/reviews - App overview in markdown: https://appshunter.io/ios/app/dashen-superapp/id6670182870.md - Rating breakdown: 5★ 108 · 4★ 13 · 3★ 20 · 2★ 5 · 1★ 38 ## What do users think of Dashen SuperApp? Overall sentiment: mixed **Pros** - ✨ Updated design looks amazing - 🌙 Dark and light mode switch - 🚀 Efficient and secure - ✅ Makes financial tasks effortless - 🌍 All-in-one app - 👍 Proud to be made by Ethiopian - 🌟 Reliable and fast - ✨ New theme options are beautiful - ⚡ Faster and smoother experience - 📈 Upgraded user experience - ⏱️ Time-saving services - 🤝 Friendly services - 🏆 Pioneer in ATM in Ethiopia - 💯 'Always one step ahead' - ✨ Great app - 🧹 Clean and easy interface - 💡 Simple for first-time users - 👍 Easy to use and friendly - 👏 Great job - 🏅 Best super app in Ethiopia - 🛍️ Three Click Shop supports local merchants - 🛒 E-commerce feature supports local merchants - 🌟 Amazing app - 💯 Works perfectly every time - 🏆 Superb 10/10 app - 💡 True super app - 🚀 Go-to banking app - 📈 Improving customer convenience - 🌐 Digital solution - 🏦 Banking, shopping, payments in one app - 🚀 Smooth e-commerce section - 🚀 Powerful local solution - ✨ Easy to explore services and products - 🏆 Real example of a SuperApp - 🛍️ Brings together finance, shopping, services - ✨ Clean and powerful app - 💡 All-in-one app - 💳 Banking, shopping, bill payments in one place - 🛒 New e-commerce feature convenient - user-friendly - 🇪🇹 Exactly what Ethiopia needs - 🔒 Secure - ⚡ Fast - 🛍️ Packed with useful services - 🛒 Seamless shopping experience - 💳 Seamless fund transfers - 🧾 Bill payments - 📱 Instant mobile check deposits - ✨ Sleek interface - 🧭 Intuitive navigation - ✅ Easy for digital banking newcomers - 🏆 Best designed banking app in Ethiopia - user friendly - 🚀 Very fast and easy - 👍 Works perfectly **Cons** - 📸 App takes a picture unexpectedly - 💸 Field payments and slow refunds - ⏳ Long customer support response times - 📉 App is down for days - 🤷 No explanation for downtime - 🚫 App not maintained properly - incompetent - 😞 Shameful - ❌ Banking system never seems to work - ❌ App or website never works - 🤦 Ridiculous situations with failed transactions - 💳 Transactions not going through - 🚫 App won't let you log in - 📉 Bare minimum money kept in account - ❌ Non-functional app - 🏦 Bank officials not regulating functionality - 🛠️ Needs a huge overhaul - 🔄 App repeatedly asks for updates - ❌ Update does not work - 🚫 Unable to use the app - 🔁 Issue happens repeatedly - ❌ Update isn't working - 🚫 Can't be updated - 💸 Takes money but doesn't send - 🚫 Don't install this app - 🐌 Super slow - 🐌 Logging in is slow - 🐌 Making transfers is slow - 🐌 Notifications are slow - 🐌 Checking balance takes over 30s - ❌ Fails to show balance - ⚠️ Only works about 60% of the time - 🐞 Bugs need to be figured out - 🤔 Never know if the app will let you make a payment - 😥 Had to apologize to vendors - 🏧 Had to make withdrawals from other banks - 🐞 Limitation, not a superapp - 👎 Amole Lite performed better - 🐞 Try to improve bugs - troubling **Commonly reported bugs** - App takes a picture when opening e-commerce products - Field payments take days for refunds - Customer support takes hours to respond - Too many field transactions - App has been down for over 4 days straight - App never seems to work - App wouldn't even let you log in - App repeatedly asks for updates - Update does not work - Update released isn’t working at all - Can’t be updated - App takes money out of account but doesn’t send it - App is super slow - Checking balance takes over 30s and sometimes fails to show **Most requested features** - Fix the repeated update issue - Add email verification ## Newest reviews (11 of 38) ### 2/5 — Worst experience *2026-06-20, version 1.8.71* This is the worst experience I’ve ever had with a payments app so many field payments literally takes days to get a refund when it’s their problem to begin with customer support takes hours to respond too many field transactions and they take the money either way ### 2/5 — Good app when it works… *2025-06-03* It’s a good app when it works but it honestly only works about 60% of the time. I wish the bank would take a moment to figure out all the bugs instead of pushing it on more and more users. It has gotten to the point that I try not to keep much of a balance on my dashen account because I never know if the app will let me make a payment or not (and yes I’ve been in moments where I had to apologise to vendors and make withdrawal from other banks in order to complete transactions!) ### 5/5 — Dashen *2025-04-21* The best super app in ethiopia i really loved it good job👏🏽👏🏽 ### 5/5 — Software Engineer *2025-04-21* Three Click Shop is a great initiative that supports local merchants and brings everything closer to your pocket. I strongly recommend anyone to use Dashen Super app. ### 5/5 — What an App! *2025-04-21* This app is amazing! So easy to use and works perfectly every time! I really like it....👍👍👍 ### 5/5 — Superb App *2025-04-21* I’d call this a superb 10/10 app. All the features and the experience make the Dashen App a true super app. It’s my go to banking app. Beyond banking, indeed. ### 5/5 — Getting even better by the day! *2025-04-21* Very impressed with the new updates, the e-commerce feature is supporting local merchants and improving customer convenience even more. ### 5/5 — all in one app *2025-04-21* This is the kind of digital solution we’ve been waiting for. Everything you need — banking, shopping, payments — all in one app. ### 5/5 — e-commerce *2025-04-21* Very impressed with the new updates, The e-commerce section is smooth and supports Ethiopian merchants. ### 5/5 — SuperApp *2025-04-21* A powerful, local solution that rivals any global app. I love how easy it is to explore services and products. ### 5/5 — Super Super *2025-04-21* The real example of how a SuperApp should work. It brings together finance, shopping, and everyday services in a clean and powerful app ## Most critical reviews (10 lowest-rated) ### 1/5 — Why does this app takes a picture *2026-07-18* Why does this app takes a picture when before opening e-commerce products? The reason I know is that when I am facing the phone screen I see a flash and the phone screen is away from my face it does e- commerce does not open at all ### 1/5 — Not reliable *2026-05-28* This app has been down for over 4 days straight. No explanation. How can a major banking app have a downtime like this? It's almost like they don't even care of the app is working or not. There's no point in making an app if you're not going to maintain it properly. Incredible incompetence honestly very shameful. ### 1/5 — One of the worst banking systems I’ve ever come across *2026-02-02* If I could I would never have anything to do with this bank, but , unfortunately, the company I work for uses it for salary payments. I’m sure their physical branch locations work just fine but the world is moving into the era of contactless and cashless transactions, and that’s where this bank falls far behind! This is ironic as their moto is one ‘one step ahead’; maybe this was true about a decade ago but not anymore. Their banking system, neither the super app, the old app, nor the website, never seems to work when you need it to. I’ve gotten into some ridiculous situations where I trusted their banking system to work as it should, and committed myself into making purchases only to look like a fool as non of the transactions would go through (sometimes the app wouldn’t even let you log in). I have now reached the point where I try to only have the bare minimum amount of money in my dashen account and move the rest to other banks with more trusted banking systems that I know won’t let me down at the crucial moment. ### 1/5 — Rubbish app *2026-01-30* It does not work in majority of times. Non-functional app. I don’t really know why the bank officials wouldn’t regulate functionality of the app. It needs a huge overhaul. ### 1/5 — Rubbish app *2026-01-20* It does not work in majority of times. Non-functional app. I don’t really know why the bank officials wouldn’t regulate functionality of the app. It needs a huge overhaul. ### 1/5 — Disappointed *2025-12-03, version 1.7.8* I am very disappointed with the service.I am using this app on my iOS device, and although I updated it just a week ago, the app is already asking me to update again. When I try to update it, the update does not work, and I am completely unable to use the app.This issue happens repeatedly, and I am honestly tired of it. Please fix this problem as soon as possible. ### 1/5 — Update *2025-12-02* The update released isn’t working at all, can’t be updated ### 1/5 — Please Don’t Install this app *2025-10-13, version 1.7.2* This is the worst transaction banking app I have ever used I thought it looked good at first but They say try again after I send money and it takes the money out of my account and but it doesn’t send it For the sake of your hard earned money please don’t install this ### 1/5 — Slowww *2025-09-26, version 1.7.2* It used to be good right around the time when it came out but now it's super slow. Everything from logging in to making transfers or simple notifications all load super slow it's annoying!!! Even checking balance takes over 30s and sometimes it even fails to show. Please fix it! ### 1/5 — It *2025-04-07* It’s troubling ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent Experience! *2025-10-28, version 1.7.2* The updated design looks amazing. I really appreciate being able to switch between dark and light mode it’s a small change that makes a big difference! ### 5/5 — Review *2025-10-28* I rarely leave reviews, but this app truly deserves one. It’s efficient, secure, and makes financial tasks effortless. Definitely a 5-star experience! ### 5/5 — Bravo *2025-10-28* This is the future. All in one app . 👏👏👏 it’s proud to be made by Ethiopian. ### 5/5 — Reliable and fast *2025-10-28* Dashen Super App just keeps improving. The new theme options are beautiful, and the overall experience is faster and smoother than ever. ### 5/5 — Very Happy with the super app *2025-10-28* Recently made updates have upgraded the user experience and the services are very time saving and friendly. ### 5/5 — Superb App *2025-10-28* Pioneer in introducing ATM in Ethiopia is back again with more than just an app, Dashen is really 'Always one step ahead'. ### 5/5 — Great App *2025-10-28* I rarely leave reviews, but this app truly deserves one. It’s efficient, secure, and makes financial tasks effortless. Definitely a 5-star experience! ### 5/5 — Clean and easy *2025-10-28* The interface is clean and easy to understand. Even first-time users will find it simple to operate without any confusion. ### 5/5 — Miss *2025-07-30, version 1.0.14* Easy to use and friendly ### 5/5 — Great job *2025-05-06* 👏👏 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*