# DATRON Remote Help — DATRON Smart Services

> DATRON Smart Services (iPhone/iPad app by DATRON AG.)

- Source: https://appshunter.io/ios/app/datron-remote-help/id1639859573 (this page in markdown: same URL + `.md`)
- Developer: [DATRON AG](https://appshunter.io/developer/438882618)
- Category: Utilities, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 17.0 · 64 MB
- Languages: English, French, German, Portuguese, Chinese, Spanish
- Released: 2022-09-05
- Data updated: 2026-05-14
- User reviews in markdown: https://appshunter.io/ios/app/datron-remote-help/id1639859573/reviews.md

## What is DATRON Remote Help?

With the DATRON Remote Help App you connect to our experts via live video and get first-class support without much effort and cost. Once you use DATRON Remote Help, we see what you see in order to solve your issue efficiently and quickly. Within the app, among other things, augmented reality annotations can be placed on objects. At the same time, it allows us to access uploaded documents together.
With DATRON Remote Help, machine operators and DATRON service employees get an interactive platform through which our experts can support them remotely. By using the app, you reduce email traffic, thus saving time and nerves, shortening downtimes of your machines, reducing travel times and costs, and can optimize your internal processes around maintenance and repairs. 

The most important functions at a glance:

LIVE Video
With the LIVE Video function, the machine operator or service technician enters into direct contact with one or more DATRON experts via smartphone, tablet or smart glasses. We see what you see, so we can quickly provide a reliable remote diagnosis

TRANSFER FILES AND DOCUMENTS
Within the chat functionality, you can send screenshots, images and PDF documents within seconds.

INDIVIDUAL AND GROUP CHAT
You have the option of sharing data with each other in individual and group chats via file sharing. A huge advantage, especially in noisy industrial areas, for fast data exchange in online and offline working environments.

ONLINE/OFFLINE NOTES
Label and mark up what you see directly during video calls. In case of poor cellular or internet coverage, simply take a screenshot or photo, label it and send it to the expert as soon as reception is restored.


## Version history (last 5 releases)

### 17.0.0 — 2025-06-26

- Upgraded tickets: “Cases” are now “Tickets” with rich text descriptions and multiple workflow executions.
- Simplified task management: Manage all tasks across tickets in one place, now with due dates. 
- Faster navigation: View asset (former product) and ticket types directly in the main menu.
- Enhanced communication: Search chat messages & upload multiple files.

### 16.0.0 — 2025-03-27

- Next-Gen Communication: Our new call interface makes mobile communication via smartphones and tablets better than ever before.
- Enhanced Case Creation: External users, such as customers, can now create cases with photos and videos. 
- Digital Handwritten Signatures: Maintenance, inspections, and service tasks can now be completed with a digital handwritten signature. 
- Optimized Chats: The new chat features offer improved organization and a practical search function.

### 15.0.0 — 2024-06-03

- Next Gen Cases as an Extensive Ticketing System: Filter, organize, and save views to structure your tasks and organization.
- Simplified call joining flow, especially for first-time users.
- Mixed small improvements

### 14.0.0 — 2023-12-10

-	Flexible Case details: Use case types with predefined or custom case details to structure use case related metadata.
-	Case filters: Streamlined case list view and first-level filters to efficiently manage and assign cases within your organization.
-	Face Anonymization: Anonymize faces during a video call.
-	Several security and performance improvements, bugfixes.

### 13.0.0 — 2023-07-01

•	Screensharing: Share your entire Screen during a video call
•	Speaking Detection: Identifying and actively showing who is talking during the video call
•	Video call settings: Set the video call quality individually depending on the circumstances during the video call
•	Several security and performance improvements

## Apps similar to DATRON Remote Help

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Visual Assistance](https://appshunter.io/ios/app/visual-assistance/id1568712676) | 5.0 (2) | Free | Utilities |
| [Amazone Service App](https://appshunter.io/ios/app/amazone-service-app/id1309229356) | — | Free | Utilities |
| [ADTANCE Smart Service](https://appshunter.io/ios/app/adtance-smart-service/id1554278491) | — | Free | Utilities |
| [Remote.Video](https://appshunter.io/ios/app/remotevideo/id1584097233) | — | Free | Utilities |
| [RSP CONNECT mobile](https://appshunter.io/ios/app/rsp-connect-mobile/id6739540641) | — | Free | Utilities |
| [ReZa Pro for Zabbix](https://appshunter.io/ios/app/reza-pro-for-zabbix/id6445986635) | — | Free | Utilities |

## Related topics

[datron ag](https://appshunter.io/ios/topics/datron-ag) · [datron remote help](https://appshunter.io/ios/topics/datron-remote-help)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-05-14.*