# Datto Workplace — user reviews > 22 indexed App Store user reviews of Datto Workplace by Datto, Inc., rated 4.41/5 from 891 ratings. - Source: https://appshunter.io/ios/app/datto-workplace/id1460787636/reviews - App overview in markdown: https://appshunter.io/ios/app/datto-workplace/id1460787636.md - Rating breakdown: 5★ 693 · 4★ 59 · 3★ 36 · 2★ 13 · 1★ 90 ## What do users think of Datto Workplace? Overall sentiment: negative **Pros** - 👍 Getting better - 👍 Smooth connection and refined aesthetics **Cons** - 🐛 Crashes on Mac - 🐛 Frequent login issues - 🐛 Scribble feature bugs - 🐛 PDF viewing issues - 🐛 Sync and background issues - 🐛 Buggy and clunky UI - 🐛 Unreliable performance **Commonly reported bugs** - Crashes when using scribble feature - Unable to open PDF documents - Sync issues and data loss - Incorrect space reporting on devices - Login problems and inability to troubleshoot **Most requested features** - Add option to crop scanned documents - Improve text annotation and markup tools ## Newest reviews (2 of 22) ### 1/5 — Does not connect - no way to troubleshoot *2020-12-02, version 3.1.1* Useless on ipad ### 1/5 — Datto app *2020-03-16, version 3.1* I can’t open the app Refuses my email address ## Most critical reviews (10 lowest-rated) ### 1/5 — Constantly deleting and downloading *2026-04-10, version 4.2.0* Once a week I have to delete the app and redownload it because the connection is “invalidated”…what’s the point of having the app if I constantly have to do this? ### 1/5 — Not stable on Mac’s *2025-06-21, version 4.2.0* Desktop app keeps crashing on Mac’s - doesn’t like user working between 2 devices, other random problems ### 1/5 — Works when I works! *2024-09-03, version 4.1.6* Works when you first login on your phone. Will never connect again. Keeps saying to many devices. Only devices are my computer and my phone. Everytime I login on my phone I have to set up my two factor. Works great on laptop. ### 1/5 — Terrible App *2024-02-05, version 4.1.6* There is no way in h*** this app has ever been as highly rated as it shows up. I can only conclude that reviews have been faked. The app is entirely nonfunctional; when I *do* get it to open it regularly spends time re-verifying EVERY SINGLE FILE IN THE ENTIRE DATABASE This happens every other time I use it; support is nonexistent. The app is trash, plain and simple. Whatever team put this abomination of code together should never be allowed to touch a computer ever again. Trash work from an increasingly buggy, slow, and all around poor service. ### 1/5 — Upset *2022-08-12, version 4.1.4* Save as window still not fixed… cannot see top line with save option. Still cannot annotate or add text to a photo… Not good enough ### 1/5 — Errors *2022-02-17, version 4.1.2* App is awful. Logs out, password validation is a dead end and you can’t delete the app from your phone or try to reinstall to fix log in issues ### 1/5 — Scribble feature buggy! *2021-11-30, version 4.1* Please update bugs!! Scribble use crashes app Keeps reading palm with Apple Pencil and making unwanted streaks across the page Keep getting random ˋfailed PDF savè warning ### 1/5 — Scribble is busted! *2021-11-02, version 4.1* This was the number one feature I used this app for. I even bought an iPad Pro to be able to use it with Apple Pencil. Now it is gone and markup does not work! Useless! Update: The scribble function is back but is totally busted. The problems I am having are: 1. When writing on a document with Scribble using an Apple Pencil it is registering the side of my hand as a pencil touch and consequently I get a line across my page. This never used to happen with the old scribble. 2. Every few seconds I get a pop-up saying “Failed Saving PDF”. 3. Every few minutes the app crashes completely. 4. The functionality of the scribble function has been reduced. This is a major issue for me. This feature is massively important for me and right now it is not usable. On a side note, a great new feature would be: if you are creating a Scribble from a blank page, it would be great to be able to create additional pages. I sometimes use Scribble to take notes and it is frustrating if I use up a whole page to have to start a new file. ### 1/5 — PDF viewing *2021-08-04, version 4.0* Cannot view pdf documents at all. Makes the app useless for me. ### 1/5 — Garbage!!! *2021-05-03, version 3.1.1* Datto has taken this product from bad to worse! The app is buggy, clunky and the UI is God awful. Ever since the original CEO/Founded of Datto stepped down the whole company has gone in the toilet. Don’t waste your time with this worthless app. ## Most praised reviews (10 highest-rated) ### 4/5 — Getting better *2024-04-30, version 4.1.6* UPDATED REVIEW. It’s getting better. One feature I think it’s missing is when scanning a document, there is no option to crop the scan. Please include this in the next update. ### 4/5 — Issue with opening PDFs *2022-05-11, version 4.1.2* A good app…..but I seem to be unable to open any PDFs…..seems to be fine with most other file types ### 4/5 — Not bad, getting better *2021-07-06, version 4.0* There’s a lot of slamming going on here and I feel like we need a little balance. The app works smoothly and connects well as of this 4.0 release. The aesthetic has also been refined and is nicer to use as a result. ### 3/5 — Terrible *2021-10-20* Terrible software not fit for purpose **Developer response:** Please can you elaborate and be more specific with your feedback so we can make improvements. Please contact technical support if you are having issues, so we can assist in resolving them. ### 3/5 — Workplace for iOS v4.1 *2021-09-22, version 4.1* Well done Datto….. take away the one feature that separates it from Dropbox and the like by messing with the Scribble feature. Where is the text feature to add text to a markup? Why remove just that? More to the point why take the feature out and force users to have another app to edit only to have to save it back to sync it? Hardly an efficient way to work. ### 3/5 — Eh? *2021-07-13, version 4.0* Apps not bad. It gets the job done. However, it won’t open pdf’s anymore. No idea why. ### 2/5 — Good but too slow *2024-01-23, version 4.1.6* It’s too slow. ### 2/5 — Slow and clunky. *2023-06-07* This app has been the same since the day I starting using it over 4 years ago. I don’t have a choice as it is required by my employer. It is very slow and many many times larger files just stall and don’t sync, download or open. I’m sure my employer pays a lot of money for 100+ employees to use it. Just a horrible experience on mobile devices. ### 2/5 — Rubbish *2022-11-10, version 4.1.4* Multiple issues. I’ve tried to tell Datto of the problems and they ignore and don’t acknowledge the problems. 1. Scribble is broken 2. Full document names not shown only say 15 characters then it shows ….. we deal with architectural drawings that have lengthy drawing names. On site, I can’t find any specific drawings. Datto confirm they will NOT update this. Ridiculous 3. On IPAD or IPHONE, the UI colours are wrong and you can’t see the text, only if you switch to dark mode the text is highlight. i.e the SAVE button after making a change….pretty important button to find. 4. Generally need a better UI on the app. Too hard going in and out. Settings is too hard to access when deep into the folders. I’m on the verge of getting our company to switch to SharePoint or BOX It’s good software and the integration into windows has been great, however some of these problems make the app totally unusable. ### 2/5 — Buggy *2020-03-17, version 3.1* Buggy, space available reports incorrectly on the device, sync doesn’t work in the background. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*