# Dav El \| BostonCoach — user reviews > 89 indexed App Store user reviews of Dav El | BostonCoach by BostonCoach, rated 4.80/5 from 1,287 ratings. - Source: https://appshunter.io/ios/app/dav-el-bostoncoach/id459161879/reviews - App overview in markdown: https://appshunter.io/ios/app/dav-el-bostoncoach/id459161879.md - Rating breakdown: 5★ 1,177 · 4★ 69 · 3★ 11 · 2★ 2 · 1★ 28 ## What do users think of Dav El | BostonCoach? Overall sentiment: negative **Pros** - 🚀 Reliable and on-time service - 👍 Professional and courteous drivers - 🚗 Clean and well-maintained vehicles - 📲 Easy to use app with great features **Cons** - 💰 Overcharging and hidden fees - ⏱️ Unreliable pickup times and delays - 🚫 Drivers not showing up or cancellations - 🤬 Poor customer service and lack of accountability **Commonly reported bugs** - App glitches and crashes - Account deletion without notice **Most requested features** - Calendar integration for upcoming rides - Ability to choose specific drivers - More transparent pricing and billing ## Newest reviews (10 of 89) ### 4/5 — Dav El / Boston Coach *2025-05-16, version 5.2.4* Incredible limo experience!!! ### 1/5 — App doesn’t work *2019-07-13, version 4.0.18* I keep trying to login and all i get is an error message. The app doesn’t work ### 1/5 — Smelled of vomit *2019-06-22, version 4.0.18* Two issues. We called 1 hour before pickup time to extend arrival time. The phone person told me no problem and to call when I was ready. Yet, they billed me $1 per minute for the entire time I was late? Then, when we got in the car, it smelled of vomit? Don’t use this company. ### 1/5 — Driver *2019-05-11, version 4.0.17* this company cut over %50 comission on drivers from mid town to la guardia airport driver get paid 33$ if driver complete same trip on uber x most likely gettinf paid more ### 1/5 — Account got deleted without any notification *2019-01-21, version 4.0.13* I created account via promotion, but it got deleted. ### 1/5 — Does this app even EXIST? *2018-02-20, version 4.0.2* I’ve been attempting to download this app on my phone for 2 hours... if ONLY there were some other limo-hailing / ride-sharing alternative. ### 1/5 — Deleted my account with no notice *2018-02-12, version 4.0.1* I registered using the credit card promotion and was disappointed to see that my account was not active when I tried to hail a ride. Company claimed I never created an account when I have multiple emails proving the opposite. ### 1/5 — Dishonest company *2018-02-12, version 4.0.1* GroundLink deleted my account, without notifying me, after I signed up through their promotion. I didn’t know until I tried to book a ride. It appears as they wanted to get a lot of people to check them out, then steal their signup credits after collecting their credit card numbers. ### 1/5 — Horrible company! *2018-02-08, version 4.0.1* Deleted many peoples account without good reason or warning. GroundLink made a mistake on a promotion and those that used the promo got their account deleted with no email notification explaining or anything. Instead of owning up to the mistake and just removing the promo (and replace it with a smaller one to make up for it like most companies would do), they just deleted accounts without saying a word! ### 1/5 — Horrible company with terrible damage control *2018-02-07, version 4.0.1* This company offered a promo like many others have detailed. I entered my credit card numbers and received the credits. I was ready to take a ride to the airport a couple of days later, and my account had been deleted, without any notification whatsoever. Now, this company has a lot of my personal information. They have my phone number, my home address, my credit card numbers, and my email. Yet they have decided to back out of their promo offer, and even delete my account, with zero notice whatsoever. Fortunately, this is a highly competitive industry, and unprofessional companies like this don't survive. Do yourself a favor and avoid this company. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hugely overcharged *2025-07-14, version 5.2.5* I took several trips with the company, and they were fine. But then I booked an SUV to pick me up from the airport and bring me home. The trip is usually about an hour long, and other companies charge about $350-$400 for it. When I booked it on this company’s site, I remember seeing an estimate of $350. I received a bill of $650, and when I called the customer service to find out why, they told me that the SUVs are charged by the hour, and the clock starts ticking when they leave their garage and stops when they return to their garage. They also said that this is explained in terms and conditions that I must have accepted when I booked the ride. Indeed, maybe it was my fault that I didn’t read the terms and conditions (I never do, maybe I should start doing it). But I do think charging for the total time outside of the garage is unreasonable. I also think that if they give an estimate of $350, then $650 is an unreasonable jump. The customer service person was less than polite. I don’t think I’ll be booking with them again. ### 1/5 — Dead Battery, late to airport got an Uber *2024-07-08, version 5.2.3* Use this service 2x per week, 40 weeks per year, something like $12k. Came out, the car was dead. We tried to jump the battery, nothing. Had to get an Uber to airport. Will be a photo finish if I make this flight. Support said they would refund me for this trip, and a $50 credit on the return trip. Whoop dee do! If I miss this flight, will they pay the change fee and loss of billable hours for my client? I’m guessing no. Fleet management basics, like oil, tire pressure and battery health seem like an obvious approach for a professional livery service. ### 1/5 — Driver didn’t show up *2024-04-22, version 5.2.3* I had a ride scheduled for 1 PM today. I called the one 800 number at exactly 1 PM as my driver hadn’t shown up. The operator put me on hold for five minutes and then came back and said that the driver was pulling up at my location. I told her I knew that was not accurate as I live in a gated community and the security guard had not called me yet to have me grant access for the driver. I then got into my car to drive myself to the airport as I just knew the driver wasn’t going to show up. I received a call at 1:09 stating that the driver had just arrived at the security gate. That means he would not have made it to my house until 115. that would’ve made my connection to catch my flight close. This sort of service is abysmal at best. ### 1/5 — Go for Uber *2024-02-18, version 5.2.3* I’ve been using Boston Coach/DavEl for over 10 years but now a days is just worthless… Grabbing an Uber is just faster, cheaper, more convenient and drivers are even nicer ### 1/5 — Horrible experience *2020-03-05, version 4.0.24* Driver took me to almost the Bronx and I live in Howard Beach. ### 1/5 — Total waste of time! *2020-02-07, version 4.0.22* I’ve been using you guys off and on for a couple of years and most of the time it’s been ok a little expensive but I figured it was worth it. Well today I was a total let down. I simply wanted to go from downtown Seattle to the Airport but after it was schedule and confirmed I get a notification that you were running a little late, 40 minutes is not a little late especially for someone going to the airport. So I just booked Lyft and they showed up in 3 minutes. Why would I ever book GroundLink again, I see no benefit. Thanks ### 1/5 — Service *2020-01-30, version 4.0.22* I have been using your service for years. Lately the service has been horrible. Every trip is a problem, driver showing up very late which is the usual problem. Today ordered an inside pick up for my wife. Driver not there inside and she needed help with luggage. I think it might be time to move on Michael RACHLIN ### 1/5 — Calendar function not working *2019-11-28, version 4.0.20* Use this app all the time for work, but now cannot add reservations to my calendar. Please fix asap! ### 1/5 — The price you see is NOT the price you pay *2019-10-30, version 4.0.19* This app is misleading. Do not trust the pricing you are given before you book. I have made 2 bookings. On one, they gave false additional stop fees. On the second, heightened toll fees. They give the impression of being cheaper than a yellow cab or competing ride app, but infact they charge more. Oh, and when it came to contacting support, they did nothing. Avoid. ### 1/5 — Mr. greag *2019-10-10, version 4.0.19* Stupid service, stupid stuff ## Most praised reviews (10 highest-rated) ### 5/5 — Driver No Show *2026-02-06, version 5.2.8* Booked a ride for pickup at Boston Logan scheduled for close to midnight. The driver never showed up and dispatch was unable to locate them and offered no solutions. For someone who had been a business and leisure customer for 20 years, this is the last thing I expected from what once was considered a premier car service company. Shameful and bad business. ### 5/5 — Always Professional *2022-08-30, version 5.1.4* Always on time, always helpful, cars are clean and great communication. Have used for years and will continue! Gail - Washington Metro Area ### 5/5 — Wonderful! *2020-03-30, version 4.0.24* Pick up was right on time. Our driver was so nice and helpful. The car s was a Mercedes- such a first class service. Thank you! ### 5/5 — Very Dependable *2020-02-11, version 4.0.22* GroundLink has NEVER let me down. Whether booking a last minute pick-up at 4am or a late night pick home from the airport they always come through. Great customer service with fair prices. Save yourself the stress and book your next airport ride with GroundLink! ### 5/5 — Very fast and convenient *2020-01-13, version 4.0.22* I’ve been using the your service for quite some time now and it has always been convenient and reliable. Quick and easy to use ### 5/5 — Lifesaver *2019-12-19, version 4.0.21* I had to get from Catskills to EWR in a pinch and timing was critical. My location was extremely remote. Driver arrived exactly on time, was professional and courteous, despite it being 4:30am in the middle of nowhere. Not the cheapest service but I arrived on time and the phone support was top notch. Very happy I gave them a try. ### 5/5 — Safe And Professional Car Service *2019-12-11, version 4.0.21* My colleagues and I always book our car service with GroundLink. Much safer and dependable than typical rideshare companies. Highly recommend GroundLink for ground transportation and airport transfers! ### 5/5 — Reliable *2019-12-02, version 4.0.21* GroundLink is always on time and professional. Highly recommend ### 5/5 — Airport *2019-06-27, version 4.0.18* Ordered one to the airport as I had a flight and the car was amazing. I later reserved a car to pick me up at the airport and even though my flight was delayed for like 20 minutes the driver was still there and was very understandable and nice. Overall the service and the drivers are great and all the cars they offer are in top notch. Would really recommend this for anyone looking for a reliable service and nice drivers ### 5/5 — Great service *2018-10-04, version 4.0.11* Been using Groundlink for a while. They have especially nice and professional drivers. Always a clean newer car --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*