# DaySmart Pet Software — user reviews > 100 indexed App Store user reviews of DaySmart Pet Software by DaySmart Software, LLC, rated 4.80/5 from 1,087 ratings. - Source: https://appshunter.io/ios/app/daysmart-pet-software/id476675123/reviews - App overview in markdown: https://appshunter.io/ios/app/daysmart-pet-software/id476675123.md - Rating breakdown: 5★ 931 · 4★ 107 · 3★ 21 · 2★ 6 · 1★ 22 ## What do users think of DaySmart Pet Software? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 📈 Helps manage business - 🔔 Useful reminders and notifications - 🌐 Accessible from anywhere **Cons** - 🐛 Frequent crashes and bugs - 💰 Expensive subscription - 🕰️ Slow performance - 🔒 Unauthorized contact and account issues **Commonly reported bugs** - Login screen issues - Appointment scheduling problems - Incompatibility with newer iOS versions - Inability to view pet notes and history **Most requested features** - Add ability to edit pet information - Improve mobile functionality for groomers - Integrate with accounting software - Add option to book recurring appointments ## Newest reviews (11 of 100) ### 3/5 — So many problems lately *2025-01-21* I’ve been using 123Pet DaySmart software for over 10 years, I’m looking for a new provider now. They are having so many issues and glitches with their app and I can’t take it any more ### 2/5 — Annoyed *2025-01-21* Every time this app has an update something goes wrong. The latest update has made it so i no longer can update appointments on my phone i can only change them on the computer. So basically if our salon didn’t have both the mobile and computer versions we would be screwed. ### 4/5 — Crashing on iOS 18.2 beta *2024-11-09* App always works great but crashes on the iOS 18.2 beta and it’s always worked on previous beta’s. Not sure if there’s somewhere I can report bugs/crashes so this was my best attempt at notifying the devs, thanks! ### 2/5 — Big time waster!! *2023-05-16* For some reason a glitch specific to google maps will send me to a completely different address than the one listed which is extremely annoying as I’m mobile. Also goes down all the time at random for hours at a time. ### 4/5 — Such a nice convenience *2022-06-05, version 8.1.8* We/I use the app daily. We have a half volume of phone calls. I really like not having to get up from my table and go to the computer for every phone call. I can use the app to schedule and look up past visits and prices. And also easily see which one of us groomed the pet the last few visits. Everything works well except the merge duplicate clients option. It always gives me an application error message. It merges fine on the desktop or laptop computers. Just not the app. I still love the app and so glad this is an option to use. Thanks 123pet, or now DaySmart, for the great work y’all do. CI# 47795 ### 3/5 — Bad update *2021-09-22* Don’t like the new name. Also the schedule doesn’t work properly. I can only see the current week and not the weeks to come. Also if I look at the schedule just under my name, it doesn’t come up correctly. Please change it back! ### 2/5 — It’s ok *2021-08-25* The app is ok. It totally misses the mark on vital points. I would not recommend if there is multiple groomers. One example is that if you you their credit card processor to check out using the app you can not split the tip between multiple employees. You will have to void the appointment(bc you can NoT edit a closed ticket) and then rebook it and recheck it out manually to edit the tip to go to the employees you want to split the tip up with. This is a very basic necessity in grooming and is only one example of a long list of things they totally missed the mark on. I do not recommend this app if you have multiple groomers. ### 3/5 — Not Compatible With IPhone 12 Pro *2021-08-02* It works perfect with my XMax but it doesn’t seem to fit the screen with my 12 pro-not max- . I have my schedule set from 7am-10pm. When it’s in the list view I can see all the appointments but once I change it to week it stops at 8pm. ### 3/5 — Initially Exciting but ... *2021-03-03* App has lots of great features and the various functions are easy to set up with the exception of adding employees without providing an email address (I.e. just a name) and creating appointments for boarding - check-in time only; there is no check-out date / time so the appointment doesn’t go past midnight. It was already a fail at this point but thought hey maybe there is an step I have missed and then I discovered the licence fee (post the 14-day trial). OMG - eye watering! If you are not a salon with dozen of pets a day then this won’t be the software for you. ### 2/5 — Beware mobile groomers! *2021-01-17* This software doesn't provide any type of way to see what area and what clients are already booked . So now you have to go through everyone to see there location that have already booked . Then and only then if you do find it a day and time next to another appointment .2 days later you realize it could have been placed on that days . This causing driving that isn't needed . And as you know time is money . Once this is addressed I'll be a longtime supporter . And I have used all platforms of 123Pet expanding 10 plus years . And if any of the tech people want to reach me , I have an outline for this gap issue , so I have a resolution to support the fix . ### 5/5 — Perfection *2020-09-24* I absolutely love this app. Has helped me manage my grooming and boarding business. Love that you can tailor the products to suit your business model and adjust pricing accordingly. Need reports? No problem, it’s all automated for you and your tax agent. I recommend this app to any groomer or boarding facility. 5 stars. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible company *2025-11-21* DO NOT USE THIS COMPANY. The software is horrendous and has issues at least once a week rendering you unable to book appointments, cash people out, check in appointments or even view active appointments. When reaching out to the company the staff are literally useless and offer no help. The company has no problem still processing the monthly subscription so they get paid of course (which is an outrageous amount of money monthly for something that never works). Save your time, energy, and money and use a different software company. ### 1/5 — Scam *2025-06-03, version 9.4.6* Really weird how they tried to contact me over and over even after I deleted the app ### 1/5 — Won’t stop crashing *2025-05-13, version 9.4.4* Opens to days appointment. Click on next day it crashes. Over. And over and over. Deleted and reinstalled several times. Doesn’t work. Is totally useless now. Please stop with the updates that break your app. ### 1/5 — servers always down *2023-08-16, version 9.0.8* my favorite part of this app is how often it crashes, nothing i look for more in an app i use for work 🤓👍 ### 1/5 — THEY WILL CONTINUE TO CHARGE YOU AFTER CANCELLATION *2022-08-05* I have emailed, called and texted about canceling my account. The rep said she canceled my account but I am still getting charged. Make sure after you cancel your account, call your bank to make sure that this company doesn’t continue to take your money. I am going to have to dispute the charge, and make sure this company isn’t able to withdraw from my bank account any longer. ### 1/5 — App has bugs *2022-07-16, version 8.1.8* Have reported that when creating a new client through the app, that an error message pops up when entering the breed. It has not been fixed and has been this way for a couple months. This company use to have good customer service. ### 1/5 — Unauthorized contact *2022-02-28* I downloaded this app with high hopes. But I couldn’t even access any of it without purchasing, so if I hated it, I’d be stuck. So I unsubscribed from the emails that kept getting and deleted the app. Then today, I back to back got a phone call, and a text message asking how many employees I had at my “boarding/daycare services.” I’m a dog groomer. I don’t know why they just assumed this - OR thought they could contact me. I don’t appreciate being contacted when I didn’t authorize any of my information to be used like that by this app. ### 1/5 — Update *2021-10-13, version 8.1.0* The update provides a blank white screen upon login. Can’t go further than that. Nothing ever loads at login ### 1/5 — Update is useless! *2021-09-22, version 8.0.0* I was forced to update this morning but now all that comes up is the login screen! Once you login all I get is a blank white screen! ### 1/5 — I don’t like unsolicited text *2019-06-17, version 5.2.0* I downloaded the app and received a text asking me to call them the next day. I find it strange to be contacted if I haven’t reached out first! I can only conclude it was a sales call! I HATE Soliciters! I deleted the app! ## Most praised reviews (10 highest-rated) ### 5/5 — The Doggy Barber *2026-04-23* I’ve been using this software for over 12 months and I’m a mobile dog groomer , to be honest I don’t know how I would organise around it ! It’s so in depth with booking specifications yet so easy to use ! Makes my work schedule much more efficient! ### 5/5 — Easy *2025-04-21, version 9.4.2* Does all the things I need and more. Has been a seamless transition from desktop to mobile. ### 5/5 — Loved *2024-11-21, version 9.3.3* Great app for business. ### 5/5 — Absolutely a must! *2024-06-30* We are small grooming shop, and have been in business for over 60 years. We were so old school with our clients, and keeping our records on index cards. We were always losing them, or getting them mixed up, and they sometimes just vanished into thin air. So when we heard about DayStart we did some research and thought it was to good to be true. Part of our problem was we have 9 groomers, and two locations, with two groomers who work at both locations. When we reached out to the marketing team, and discussed our needs, they said this system would work perfectly for us. Then we talked about pricing, and how everything worked. I went back to the owners of our store, and told them what they said. At that time it was not in the budget, so we had to wait until we started picking up. We got together and talked about it, and figured out how we could cover the cost. Then it hit us, we took the money that people paid for nail trims, and used that to cover the cost. We have had the system for seven months now, and it has completely changed our business. Each groomer has complete control over their own clients, and they love the real time notifications of when a client gets booked. They love that they can block time out for larger dogs, or more difficult ones. Our clients love that they get text and emails for reminder appointments. The system has been able to maintain both shops, and have had very little problems with dividing the clients making sure that the clients go to the right location, and groomer. So if you are considering using this program, please stop, and just do it. You will be so happy with your decision on doing so. Also, the customer service team is beyond amazing, and so helpful. They are right there when you need them for any questions or issues that you may have. In the seven months that we have been working with DaySmart, we have only had to contact customer support twice. Both times it was due to our mistake on doing something, and they had it fixed in no time. So again don’t wait just do it. Thanks again for everything, The Animal Castle Team. Dayton Ohio ### 5/5 — Very happy with DAYSMART *2024-03-18, version 9.1.8* Everything I need within an app ### 5/5 — Great Software *2024-01-22* Great software, great team that runs this company they grow with your business, and they are willing to customize the software to what you need just give them a call and they can answer all of your questions and they give you free training with the software very affordable ### 5/5 — Amazing *2023-10-04, version 9.1.1* We’re so glad with 123 PET . The best !! ### 5/5 — SHED N GO LLC *2023-04-14, version 8.2.5* This software is the best for keeping our grooming business organized and operating smoothly!!! ### 5/5 — Will never use *2023-01-14* Will charge you account but you can’t login because it says invalid payment credentials. I tried to use this company when I open my business 5 years ago and the screwed me over and kept charging me after I cancelled my subscription because there software was not what I wanted. I was going to try again this year because we expanded to boarding and they have the software for it but apparently they haven’t changed, so I highly don’t recommend ### 5/5 — Nice to work with *2022-12-10* I’m kinda old school…and I was a little skeptical about using it. But I notice it has great features to keep learning about. It’s a great program. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*