# DBBL Rocket — user reviews > 152 indexed App Store user reviews of DBBL Rocket by Dutch-Bangla Bank, rated 3.20/5 from 676 ratings. - Source: https://appshunter.io/ios/app/dbbl-rocket/id1194003397/reviews - App overview in markdown: https://appshunter.io/ios/app/dbbl-rocket/id1194003397.md - Rating breakdown: 5★ 298 · 4★ 50 · 3★ 56 · 2★ 40 · 1★ 232 ## What do users think of DBBL Rocket? Overall sentiment: negative **Pros** - 👍 User-friendly interface - 🚀 Smooth performance - 🔒 Secure transactions - 💡 Innovative features **Cons** - 🐛 Frequent crashes - ⚠️ Unreliable service - 🔑 Login issues - 💳 Problems with add money and bill payment **Commonly reported bugs** - Keyboard not working in login screen - App crashes when trying to scan QR code - Account balance not displaying correctly - Issues with fund transfer to other bank accounts **Most requested features** - Add support for other payment methods - Improve KYC verification process - Introduce biometric login options - Enhance bill payment functionality ## Newest reviews (14 of 152) ### 2/5 — Fund transfer to other dbbl account feature not working. But fund transfer to all other bank working *2026-01-22* Please add apple pay service to enhance mobile payment experience. ### 1/5 — KYC Verification Fails *2025-08-08* I followed all the instructions carefully, provided clear photos of my face, the process fails right after this step. Really disappointing. ### 1/5 — Worst KYC ever *2025-08-05* Can’t complete KYC verification. I tried 20 times but failed to complete ekyc. OCR completed successfully but worst LOD i have ever seen. The app says to change camera angle. After some attempt i got this error “your account suspended due to fake ekyc attempt”. ### 1/5 — Worst App *2025-07-21, version 3.0.9* App do not working such a worst app with worst management. ### 1/5 — App Not perfect for fast using *2025-07-10, version 3.0.9* Cashout option is not available… it’s too much ***k OFF ### 1/5 — Can’t complete KYC verification *2025-04-04* Can’t complete KYC verification from my iPhone even I have taken clear photos of my NID and Face. Tried multiple times, the NID details comes but after taking pictures of Face it fails. I wonder if a software engineer like me can’t verify his account how can a guy from rural area would do that. Absolutely disappointing. Deleted straight away ### 1/5 — Very Poor Quality *2025-03-24, version 3.0.8* অ্যাপ এ ডোকার সাথে সাথে একটা popup আসে ওইটা কাটাও যায়না আবার ওকে দিলে অ্যাপ থেকে বের হয়ে আসে । পুরাই useless । ### 1/5 — Apps crash when i tap on send money *2025-03-16, version 3.0.8* After new update the app is crashing every-time when i tap on send money 🤧 ### 1/5 — Very bad *2025-03-13, version 3.0.8* Wrost server ### 1/5 — Wrost app in term of security *2025-03-09, version 3.0.8* It can be hacked easily..i am a bikash/Nagad and rocket user..but i never faced security issues with Bikash and Nagad..but today i got a message that in my rocket account someone has send me 15300 tk.. after that a person called me and said he send that money accidently in my account and he informed rocket to freeze my account for sometime so that i can’t cash out that 15300 tk.also he said that please send me this money and i will call rocket to give back your account so that you can send back that money.i said i will sure give back your account..so i checked my account from app..In app it shows that my account is now inactive and I cant log in..after many attempts i failed to log in my rocket account.So for this reason i thought that guy is telling me the truth..if rocket give my account i will definitely give him his money back..then another person call me and was telling me that he is calling me from rocket and follow his instructions so that i can get back my account..he told me to give otp bla bla etc and i did it..but suddenly i thought rocket never asks for otp or pin..but in that time I already gave that guy a otp..after that i cut that call and called to rocket helpline number..i said him everything and he was telling me that you are in trouble..i said how a cheater or hacker can freeze my account? Where is your security? The rocket officer was smiling and said me that they can do it for sometimes . So where is the security of rocket? How that cheaters could freeze my account for 2 hours? In term of security those cheater peoples can freeze your id and you can lost your all money…wrost app ever. Most interesting part is that cheaters accessed my account but in my account there was only 15 tk.🤣 Today i was lucky that i had only 15 tk in my Rocket account. But just think if i had 10 or 20 thousand taka in my account what would be happened!!! ### 3/5 — Bkash to Rocket *2025-02-15, version 3.0.8* The app is quite good but there should be some other way to transfer or to get the money from other platforms.please look into the matter ### 1/5 — bugs *2025-01-05, version 3.0.7* binimoy Doesn't work. ### 2/5 — App Crashed *2024-10-06, version 3.0.7* App crashed every time when I'm going to update KYC :( ### 3/5 — Worst *2024-08-22* Can't pay DBBL credit card bill ## Most critical reviews (10 lowest-rated) ### 1/5 — APP CRASHING during KYV *2026-03-07, version 3.1.4* Poor ### 1/5 — ****- *2026-03-05, version 3.1.4* The most disaster App i have ever seen cant send money ti other devloper should foucs on apo impovement and think about coustomer service not satisfied ### 1/5 — bad app *2026-02-14, version 3.1.4* very bad app to transfer money ### 1/5 — Undeveloped App *2026-02-03, version 3.1.3* lot of bugs. need to reredevelop this app ### 1/5 — Opening an account is a mistake *2026-01-17, version 3.1.2* Worst mobile banking system in the country. ### 1/5 — NFC payment missing for mrt and POS transactions *2025-12-11, version 3.1.1* Please add apple pay service to enhance mobile payment experience. ### 1/5 — PayBill 6070 *2025-12-07, version 3.1.0* পল্লি বিদ্যুৎ মিটার আবেদনের জন্য পেমেন্ট করতে হয়, টাকা কেটে নিচ্ছে, বাট দেখাচ্ছে পেমেন্ট সম্পন্ন হয়নি। ফালতু আপডেট হয়েছে। আরো অনেক সমস্যা রয়েছে। যেমন কাস্টমারের মোবাইল নাম্বারে মেসেজ দেওয়া যাচ্ছেনা, কাস্টমারের ফোন নাম্বার এড দেওয়া যাচ্ছেনা, মানে এক কথায় ফালতু ### 1/5 — Worst Experience *2025-11-30, version 3.0.12* Every time I try to log in to my iPhone 12 Pro, I receive the IVR call and enter the PIN in the-input option. But I don’t get any OTP for verification. ### 1/5 — Useless. *2025-11-04* Can't even log in. It always shows "something went wrong". ### 1/5 — Buggy mess *2025-10-08, version 3.0.10* App is full of bugs. Always gets stuck for no reason. Annoying as heck. ## Most praised reviews (10 highest-rated) ### 5/5 — Add Money Error *2026-01-30* Error found in Add Money from credit card since one month. Hope it will be resolved soon for uninterrupted service. ### 5/5 — good *2025-12-14, version 3.1.2* Ok ### 5/5 — Bank App *2025-10-08, version 3.0.10* Best app in Bangladesh for banking solutions. ### 5/5 — saidul *2025-06-10, version 3.0.8* Babu ### 5/5 — Best *2025-03-15, version 3.0.8* The MFS DBBL ‘Rocket’ is best service of mobile finance. ### 5/5 — Wow Nice *2025-01-05, version 3.0.7* Raihan Islam ### 5/5 — Loving the new update…. Great design !! *2024-05-01* New Rocket's interface is clean, intuitive, and easy to navigate. Whether I’m checking my balance, transferring funds, or paying bills, the process is straightforward and hassle-free. ### 5/5 — Great *2024-03-14, version 3.0.1* Great experience as always. ### 5/5 — App not working pin keyboard *2024-03-11* Solv the problems quickly! ### 5/5 — New version app better then old version app *2024-02-27, version 3.0.0* New version app very good design and easy, smooth to use. Now we are happy to use this app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*