# DBS IDEAL Mobile — user reviews > 63 indexed App Store user reviews of DBS IDEAL Mobile by DBS Bank Ltd., rated 4.60/5 from 1,587 ratings. - Source: https://appshunter.io/ios/app/dbs-ideal-mobile/id445770685/reviews - App overview in markdown: https://appshunter.io/ios/app/dbs-ideal-mobile/id445770685.md - Rating breakdown: 5★ 1,338 · 4★ 99 · 3★ 38 · 2★ 14 · 1★ 98 ## What do users think of DBS IDEAL Mobile? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient and efficient - 💡 Innovative features like QR code payments **Cons** - 🐛 Frequent crashes and bugs - 🔑 Unreliable authentication (OTP, facial recognition) - 🕰️ Slow performance and delayed responses - 🤯 Confusing and cumbersome UI **Commonly reported bugs** - App not working after iOS updates - Login and password issues - Inability to set up digital token **Most requested features** - Improve e-statement accessibility - Streamline transaction approval process - Enhance security without compromising user experience ## Newest reviews (12 of 63) ### 4/5 — Otp *2026-02-07* Time to enter otp is too short. The mail sent by dbs itself arrived in 45/50seconds **Developer response:** Dear Simaguy. Thank you for your feedback. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline. ### 3/5 — Unable to update digital certificate *2025-08-02* I am continually getting the error couldn’t update digital certificate, after I did recent update. Please help. **Developer response:** Thank you for sharing your feedback with us, Vashist123. It will be great if you can share more information with us on the digital certificate issue that you encountered. You can contact DBS BusinessCare Hotline for us to look into this. ### 3/5 — Daily App is Updated *2025-01-23* The app updates are like every alternate day so it’s a bit annoying. Dear DBS kindly inform the development team not to do the updates often as it’s actually disappointing!! **Developer response:** Thank you for sharing your feedback with us, KK_justmyreviews. It will be great if you can share more information with us on the issue that you encountered. You can contact DBS BusinessCare Hotline for us to look into this. ### 3/5 — OTP - where are you? *2024-12-13, version 3.18* Sending payments require face recognition and OTP. Often the OTP never arrives. What happens to them? Just now we had to request the OTP three times. I’m used to it as it is a consistent bug for many years. But why? ### 4/5 — Copy paste option is required *2024-12-09* We needs copy paste option while making the payments as typing takes time for three times with the same texts while doing NEFT , RTGS and IMPS payments . **Developer response:** Thank you for sharing your feedback with us, Uno Naturo. Your feedback on information entry during payment creation is currently being reviewed by our product team. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline. ### 2/5 — Can’t access DBS ideal on iPhone *2024-05-09* Had updated my DBS ideal to 3.15.2 on 5th may Now suddenly when I try and access DBS ideal is flashes your app is out of date update now however when it redirects to the play stare status shows updated n open but once again it flashes your app is out of date **Developer response:** Dear anit l. We apologise for the inconvenience you have experienced with the IDEAL App being out of date. Please contact DBS BusinessCare Hotline if you still encounter the issue. ### 3/5 — Need to update the debits and credits faster *2024-03-29* There is lot of room to improve , many transactions don’t get updated immediately and even though it’s supposed to be online many entries are I feel done manually within the back end of your bank **Developer response:** Thank you for sharing your feedback with us, Akber Malack. It will be great if you can share more information with us on the issues that you encountered. You can contact DBS BusinessCare Hotline for us to look into this. ### 4/5 — Stmts can’t be auto generated and emailed *2023-07-05, version 3.12* At eom ### 4/5 — Technical issues plenty *2023-02-13* App is not working on iPhone and it’s now completely shut causing inconvenience to do payments using net banking **Developer response:** Dear Marinus capital, we apologise for the inconvenience you have experienced. We had rolled out the new app version to solve this. However from 17 March 2023 onwards, customers using older than Android OS 10 or Apple iOS 13 versions will no longer be able to access DBS IDEAL. We would like to inform you that no new security patches are being issued for these older Android OS and Apple iOS versions. To protect your account and allow you to access the latest features securely, we request you to upgrade your mobile device to the latest OS version immediately. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline. ### 1/5 — Ideal .. attempting to place a fixed deposit *2022-09-01* I get a “generic error” and have been unable to place a deposit. I reported it over 1 MONTH AGO and have no progress on fixing it. If you are going to stop have account reps and forcing customers to use IDEAL the you are responsible to make IDEAL work . Sad . Not the “ best bank”. **Developer response:** Dear Tjg512, We apologise for the inconvenience you have experienced. Your feedback is currently being reviewed by our product team. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline. ### 1/5 — Need to jot down challenge - too long to remember *2021-11-24* SMS Message takes too long to come Dont really understand how to approve. Worst UX ever **Developer response:** Thank you for sharing your feedback with us, Symanter. Your feedback on the mChallenge is currently being reviewed by our product team. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline. ### 4/5 — Review of app *2021-11-02* Needs to be darker the fonts and also the size of the fonts. **Developer response:** Thank you for your feedback, CHE RAI. We have also sent your comment regarding to fonts to our product team for the review. ## Most critical reviews (10 lowest-rated) ### 1/5 — Fees *2026-03-22* Hidden feees. **Developer response:** Dear abby12445. We apologise for the inconvenience you have experienced. If you still encounter the issue, please contact DBS BusinessCare Hotline for us to look into this. ### 1/5 — Why I cannot see my 2023/08 to 2024/03 estatements? *2024-12-27, version 3.18* Why I cannot see my 2023/08 to 2024/03 estatements? ### 1/5 — Doesn’t work much of the time *2024-11-17* Very very glitchy **Developer response:** Dear Expat-Singapore. We apologise for the inconvenience you have experienced to use our DBS IDEAL Mobile app. It will be great if you can share more information with us on the issue that you encountered. You can contact our DBS BusinessCare Hotline for us to look into this. ### 1/5 — App updated! Still not working! *2024-05-09* I have updated the app and still not working! My iOS version is 17.4.1! Please, correct it! **Developer response:** Dear RVG2020. We apologize for the inconvenience you have experienced on the IDEAL App. It will be great if you can share more information with us on the issue that you encountered. You can contact DBS BusinessCare Hotline for us to look into this ### 1/5 — Update issue *2024-05-09* When we are going to login the indication update app is appering on screen already the app is updated before itself.. pls retify the problem **Developer response:** Dear rAj_tHe_rOyAl. We apologise for the inconvenience you have experienced to update the IDEAL App. Please contact DBS BusinessCare Hotline if you still encounter the issue. ### 1/5 — Can’t able to login *2024-05-09* The app is saying please update it which I have already done and still saying the same **Developer response:** Dear Petsanjeb. We apologise for the inconvenience you have experienced to update the IDEAL App. Please contact DBS BusinessCare Hotline if you still encounter the issue. ### 1/5 — Make this process easier to use. *2023-11-29, version 3.14.1* Honestly, this is just way too complicated. Please make this app easier to use. ### 1/5 — Unable to open in iphone6 *2023-02-17* I have downloaded the app on my iphone 6. But I am unable to open it. When i try to open the app a blank screen appears and the app get closed automatically. Dear developer, Please guide how to fix it. Thank you. **Developer response:** Dear Rex solomen, we apologise for the inconvenience you have experienced. We had rolled out the new app version to solve this. However from 17 March 2023 onwards, customers using older than Android OS 10 or Apple iOS 13 versions will no longer be able to access DBS IDEAL. We would like to inform you that no new security patches are being issued for these older Android OS and Apple iOS versions. To protect your account and allow you to access the latest features securely, we request you to upgrade your mobile device to the latest OS version immediately. If you need more assistance on the usage of IDEAL Mobile, please contact DBS BusinessCare Hotline. ### 1/5 — Facial recognition *2023-01-30, version 3.10.2* Every time I set up facial recognition to login it switches itself off after a few days and I’ve done this six or seven times I’ve also spoken to customer service and deleted and uploaded the app, and reset it on three occasions ### 1/5 — Slow, keeps forgetting my ID *2022-12-09, version 3.10* The app is slow, it makes my iPhone 12 Pro hot while running, has a keyboard with massive delay and most annoying of all, every 2-3 days it forgets my username and password. With the latest update, I need to log back in, rurn on the Face ID sign in (which triggers a flood of emails from DBS). Then a couple of days later I have to do this again! :( ## Most praised reviews (10 highest-rated) ### 5/5 — Great App ! *2026-04-15, version 3.21.3* User friendly, easy, simple, fast and secure ! ### 5/5 — I am very grateful for Hakim’s guidance and patience today. *2024-07-08, version 3.15.3* Nicholas Doggett Kestrel Maritime Asia Pte Ltd ### 5/5 — Updates problem *2024-05-09* Hi , I m facing this typical problem where the app asks me to upgrade and when I open the app on updating it goes back to a loop asking to update again, this loop just goes on and on Please help **Developer response:** Dear Aashwath. We apologise for the inconvenience you have experienced to update the IDEAL App. Please contact DBS BusinessCare Hotline if you still encounter the issue. ### 5/5 — The application is asking for updates even after the update is done *2024-05-09* There is problem in the application as of now plz solve it as soon as possible **Developer response:** Dear Nikhil is the boss. We apologise for the inconvenience you have experienced to update the IDEAL App. Please contact DBS BusinessCare Hotline if you still encounter the issue. ### 5/5 — Buggy *2023-06-28, version 3.12* App is very buggy - slow & jumpy. Grinds to a halt when asks for verification on the app while using the app. ### 5/5 — Transfer *2023-05-04, version 3.11* Can’t believe how difficult it is to log in and transfer funds. ### 5/5 — Credit n Debit *2023-01-19* Sometimes it’s taking forever….3-4 hrs to reflect - unaware of how this works ! **Developer response:** Dear RaajRoh, We apologise for the inconvenience you have experienced. We had rolled out the new app version to solve this. If you still encounter the issue, please contact DBS BusinessCare Hotline for further assistance. ### 5/5 — Token setup *2021-11-30* I am told to set token on the device and no where I get know how to do it. Really hopeless service and support from your bank. **Developer response:** Dear krish2808, we apologise for the inconvenience you have experienced. Please contact DBS BusinessCare Hotline if you still encounter the issue. ### 5/5 — Xtremely convenient and easy to use *2021-04-15, version 3.3* Love the QR code convenience factor and how easy it is to set up for multiple payees. Payroll was easy to set up as well. Instructions were self explanatory and when I needed to switch screens loved the prompt bar that allowed me to navigate back to account. When filling out forms I was very glad not to be timed out if I needed some time to figure out correct acct payee information. ### 5/5 — Approval *2021-03-23* Easy to use **Developer response:** Sincerely appreciate your review, CoC fanboy. Cheers! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*