# DC Yellow Cab. — user reviews > 26 indexed App Store user reviews of DC Yellow Cab. by Yellow Cab Company of DC, Inc., rated 4.77/5 from 523 ratings. - Source: https://appshunter.io/ios/app/dc-yellow-cab/id1530908080/reviews - App overview in markdown: https://appshunter.io/ios/app/dc-yellow-cab/id1530908080.md - Rating breakdown: 5★ 467 · 4★ 22 · 3★ 12 · 2★ 2 · 1★ 17 ## What do users think of DC Yellow Cab.? Overall sentiment: mixed **Pros** - 🚀 Faster and cheaper than Uber/Lyft - 👍 User-friendly app interface - 📱 Easy advance booking capability - 🎯 Reliable driver tracking and notifications - ✨ Excellent driver quality and professionalism - 📞 Good customer communication (texts/calls) - 🌙 Convenient early morning airport service **Cons** - 💰 Fare estimates significantly lower than actual charges - ⚠️ Deceptive pricing practices - 🤐 Poor communication during service disruptions - ❌ Automatic tip charges without clear consent - 🔧 App functionality issues and glitches - 📱 Cannot update phone number in app - 🎯 Inaccurate time estimates for arrival **Commonly reported bugs** - App fails to process bookings but charges users later - Double charging through multiple payment methods - Phone number update functionality not working - App crashes or won't load on some devices - Automatic tip applied without user confirmation - Rides canceled without notification to user - Significant discrepancy between estimated and actual fares **Most requested features** - Display destination address on payment screen during ride - Show vehicle type in ride confirmation (e.g., wheelchair accessible) - Display pickup address instead of destination in scheduled rides - Add confirmation/cancel option after booking - Improve spacing between 'Book Now' and 'Later' buttons - Allow tip adjustment after ride completion - Show total fare before tip selection ## Newest reviews (6 of 26) ### 4/5 — Everything is fine BUTA *2024-02-23, version 2.21.0* The fare estimate when booking is always lower than the gate at the end of the trip by 20% or more. ### 4/5 — App improvement *2022-04-14, version 1.9.0* I would like to see the destination address on the payment screen while we’re in the vehicle. ### 3/5 — Functional but very inaccurate *2021-11-17, version 1.0* The Yellow Cab worked well for requesting a taxi and making payment )including a tip. However, it was way off the mark in terms of the time estimate for the taxi’s arrival (over 10 minutes vs the stated 3 minutes) and also over 50% off on the estimated fare. ### 5/5 — Fast *2021-10-17, version 1.0* Best ### 5/5 — Nothing but praise. *2021-07-08, version 1.0* Easier than calling. HIGHLY recommend! ### 5/5 — Generally Very Good *2021-03-30, version 1.0* Much improved over previous versions. Generally easy to use. Areas for improvement: 1) The “Later” button (to book a future ride) is too small and too close to the “Book Now” button. It’s too easy to accidentally hit “Book Now “ 2) When you do hit “Book Now” there is no second chance; no option to confirm or cancel. 3) The confirmation text and “Your Rides Scheduled” are very good. Better if they also included type of vehicle (eg Wheelchair Accessible Vehicle). 4) “Your Rides Scheduled” shows the destination address. Better to show the pick up address. ## Most critical reviews (10 lowest-rated) ### 1/5 — number *2022-12-27, version 2.1.0* App will not allow me to update my number as i have a new one. very inconvenient for myself and the drivers. please allow people to change that in the app ### 1/5 — Double charge *2022-11-01, version 2.1.0* Cab driver was friendly. YC app charged my Apple Pay but did not show up in the cab. I had to pay a second time in the cab on the curb app. ### 1/5 — Cab *2022-08-24, version 1.9.0* The app ain’t even let me book the cab and then end up charging me 20 later on after I’ve already deleted the app. ### 1/5 — Tips *2022-04-21, version 1.9.0* I’m unable to tip the driver on app. I want total fare before I select how much tip. All I got star rating page ### 1/5 — Horrific service due to zero communication skills *2022-01-03, version 1.0* The app experience that I was so happy to use, quickly became my worst nightmare on NYE as this company canceled my ride home, without any call, left me stranded in DC. Do not ever use this service. ### 1/5 — Total Scam! *2021-11-07, version 1.0* The fare shown on the app is an estimate and doesn’t include the automatic fees of $5.50 plus cost of each passenger. Also includes an automatic tip of 15% unless you change it before the ride ends. Once the ride ends you can’t change the tip and it’s automatically charged. I’m working with my credit card company to challenge this blatant fraud. The end cost was the same as Lyft and Uber but much more shady. DC taxis continue to be the same corrupt scam they’ve always been. Will never use again. ### 1/5 — Rip off *2021-11-07, version 1.0* The app quote and what you are charged have a huge discrepancy. This app is a straight con job. Save yourself grief. We were quoted $22 and were charged $35. Bogus. ### 1/5 — NOT WORKING *2021-04-09, version 1.0* This app is not working at all on me or my coworkers phones. Very inconvenient and annoying. Not sure how it has 5 star ratings ### 2/5 — Rate hike *2025-03-29, version 2.29.0* Disappointing that quote price at booking ( no traffic) wasn’t price charged, it ended up higher making my decision to chose taxi over uber a mistake. Its deceptive pricing. ### 3/5 — Don’t believe the estimate! *2022-03-25, version 1.9.0* The app worked very well, except for the estimate. My ride from Union Station to Mt. Pleasant was estimated @ $10-12 for up to 4 passengers, the final charge with tip was $23 for 2 passengers, including automatic tip. This is nothing like Uber in that regard. Unless Yellow Cab fixes the price, I’ll stick with Uber. ## Most praised reviews (10 highest-rated) ### 5/5 — Service *2026-01-19, version 2.32.0* Great services ### 5/5 — Great service *2025-10-28, version 2.32.0* My first time using the app. The user interface and automated voice attendant worked very well. I appreciated. I got a text and a call to let me know that the driver was on the way and when he arrived. The driver was excellent! ### 5/5 — Better than Lyft! *2025-03-04, version 2.28.0* Quicker, cheaper, Much better than Lyft! ### 5/5 — Better than Uber/Lyft *2025-01-28, version 2.26.0* Used this app twice in 2024 to go to DCA from Arlington, excellent so far. ### 5/5 — Favorite transportation *2025-01-04, version 2.26.0* Always great service ### 5/5 — Better than uber *2024-12-11, version 2.26.0* Better than Uber. Less expensive. More responsive. ### 5/5 — A great ride for a fraction of what Uber wanted. *2023-05-15, version 2.4.1* A great ride for a fraction of what Uber wanted. I'll be using them often while in town. ### 5/5 — Early flight? *2022-07-29, version 1.9.0* If you’re wondering about how to get to the airport at 0 dark thirty? Look no further. I was able to book on the app two days out. I called in as well just because I get nervous. That morning - I got a confirmation text and was able to track my cab as it arrived. My cabbie got there early, the cab was spacious and clean, the trip completely stress free. One more thought? I checked Uber as well. They wanted more than double the price for that morning (tack on another $10 if I wanted to reserve a day before). Thank you Yellow Cab. ### 5/5 — Super easy! *2022-06-28, version 1.9.0* App was super easy to use to book a taxi days in advance and also to use for immediate pickup. Taxi’s arrived when they should and everyone was super friendly. ### 5/5 — Tip added without my ok *2022-06-26, version 1.9.0* I gave the driver a cash tip but for some reason the app automatically added 15% tip to my charge. This is not right and I want to be reimbursed for that amount. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*