# D’CENT Wallet - Secure Crypto — user reviews > 168 indexed App Store user reviews of D’CENT Wallet by IoTrust Co., Ltd, rated 3.50/5 from 181 ratings. - Source: https://appshunter.io/ios/app/dcent-wallet-secure-crypto/id1447206611/reviews - App overview in markdown: https://appshunter.io/ios/app/dcent-wallet-secure-crypto/id1447206611.md - Rating breakdown: 5★ 88 · 4★ 21 · 3★ 15 · 2★ 13 · 1★ 44 ## What do users think of D’CENT Wallet? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🔒 Secure biometric access - 👍 Good customer service - 🚀 Reliable wallet - 🚀 Supports wide range of assets **Cons** - 🐛 Connectivity issues - 🐛 App crashes and freezes - 🐛 Sync and loading problems - 🐛 Buggy updates - 🐛 Unresponsive buttons/UI **Commonly reported bugs** - Unable to connect wallet to FTSO portal - Incorrect balance display - Transaction failures - Wallet reusing BTC addresses - Incompatibility with latest iOS versions **Most requested features** - Dark mode option - Improved Bluetooth connectivity - Better support for Apple devices - More frequent updates - Enhanced user interface ## Newest reviews (10 of 168) ### 3/5 — So far not impressed *2026-06-11, version 9.1.0* It was easy to set up, although the limited buttons makes it take an extra long time to do so. You have to press the up or down buttons all the way through the alphabet and then press OK when you arrive at the correct letter when verifying your seed phrase. Also, part of the reason I ordered this wallet was for free XRP (promotion deal) and the yield earning abilities on XRPL. I emailed the company because there were no instructions for claiming the free XRP and still have not heard back. In the meantime I moved some XRP out of an exchange and it arrived in my new D’CENT cold storage wallet without issue. However, when I attempted to set up yield earning abilities through Flare or Doppler Finance I got a firmware update notification. I emailed the link to myself and opened it on my PC, followed all the instructions and installed the update to the latest version. No problem until I went back to try staking XRP and again got the notification to update firmware. I cannot move forward even though in the device settings it shows that it is updated to the latest version. However, the app doesn’t seem to know that the device is updated and I cannot start earning yield until this issue is resolved. So far, I am not happy with D’CENT other than as a cold storage option. I thought because it was made in South Korea that it would be a higher quality product. The screen is so tiny I had to use a magnifying glass to double check the words for the seed phrase. The lower case ‘a’ and ‘n’ looked identical otherwise. The plastic that it is made from feels cheap and I can’t help but wonder what the lifespan of this device will be. By contrast, Tangem cards are rated to withstand heat, cold, rain, sunshine, etc. and last decades. I just wanted to be able to safely store and compound my XRP. ### 2/5 — Recent issues *2026-03-11, version 9.0.2* Love this wallet, but recently it has stopped loading in for me….cant find anything to assist in this. ### 3/5 — Upgraded iPhone *2025-08-21, version 7.6.8* Since I have upgraded my iPhone and the newest iOS I have not been able to access the D’CENT app. I will put in my security code and the app will automatically close and I can not access anything on the app. The app and my iOS are updated to newest versions. ### 4/5 — 사용하기 편리한 *2025-07-19, version 7.6.8* 그러나 기계의 내구성은 다른 기기들에 비해 약한 편으로 보입니다. 몇년 지나니 별로 만질 일도 없는데 사이드의 플라스틱 부분이 저절로 깨졌습니다. 일단 작동은 하는데 지문인식부분이 너무 작고 움푹 들어가서 사용하기 불편한 부분도 느껴집니다. 몇년 지나 새로운 모델이 나올줄 알았는데 계속 같은 버전으로 나오니 다시 구매가 망설여지네요. 배터리가 빨리 닳는 점도 보완되어서 새 버전이 나온다면 좋겠습니다. 요즘은 핫월렛은 꺼려하는 분위기라 카드형식보다는 새로운 버전의 지문인식 지갑이 나오길 기대해 봅니다. ### 3/5 — Has Potential *2025-07-18, version 7.6.8* One of my issues is with the coin swapping. The app is asking me to update in order to use the feature and it sends me to the App Store without a prompt to update the app. I “may” have to use a different wallet due to the many barriers I had/have to hop over to use these amazing features. ### 2/5 — FOR MONTHS CANNOT CONNECT TO FLARE PORTAL *2025-07-04, version 7.6.8* KEEP BEING TOLD ISSUE IS KNOWN BUT CANT CONNECT BLUETOOTH EITHER. ### 1/5 — Biometric wallet broken *2025-05-10, version 7.6.1* All of a sudden my app won’t refresh or connect via Bluetooth. This is unacceptable ### 1/5 — App won’t let me click import/create wallet *2025-04-23, version 7.5.5* I’m unable to access my wallet on iPhone 14pro max as the create/import buttons are unresponsive!! ### 5/5 — A++ Customer service *2025-04-22, version 7.5.5* Decent wallet has great customer support it’s a fantastic cold wallet. It’s very important to follow directions with any cold wallet. But there always there to help with issues. The best cold wallet hands down. 💪🏽🫡🙌🏽👊🏼 ### 4/5 — Great app *2025-04-09, version 7.5.4* This app is very reliable so you should definitely get one ! ## Most critical reviews (10 lowest-rated) ### 1/5 — 사기앱 *2026-03-17, version 9.0.2* 사기입니다. 안에 테더 출금하먼 수수료 일정 금액 이상 빠져나가고 송금도 실패함 실패하면 수수료리도 다시 줘야히는데 걍 싹 빼먹음 그냥 사기앱 ### 1/5 — Cannot update *2025-12-07, version 8.2.2* I do not have microshaft winblows. I do not have an android phone. I do not have a way to update this device. It’s 2026 guys, can we get a way to update this wallet now that you’ve been in business for 5 years? ### 1/5 — Poor support *2025-10-21, version 8.0.8* Received very minimal and then later nonexistent support, often it would take several days to get a reply, and I lost a significant amount of Shx which they really did not give me any help to get back Also, if you are an apple user they make it did you software updates for that reason I even went and spent money to get a PC laptop just for this purpose things got so bad I decided to put My money with Jake Cleaver at Digital Ascension’s for peace of mind It’s a shame companies like this cannot offer one 800 number is for emergency support Even if you look online for YouTube videos, there’s almost nothing there, especially if you are an Apple user I would just think with the millions of dollars at this company makes they Offer better support ### 1/5 — Dont Trust *2025-09-14, version 8.0.3* App immediately freezes when opening. The splash screen appears then hangs.. Nothing.. Ive done all the obvious.. Remove and reinstall, reboot phone, all if that with same result. Additionally, the QR code that came with the D’Cent device on the “Getting Started” card does not scan. Right out of the box, there is something sketchy with this. Made in South Korea… I may trash this thing. ### 1/5 — Won’t load data *2025-09-01, version 8.0.0* Updated app and it just says please wait a moment loading data ### 1/5 — No Bluetooth connection *2025-08-15, version 7.6.8* Doesn’t work with apple update! No option to allow Bluetooth connection for app. I need a refund and I’m losing transaction costs! ### 1/5 — Horrible *2025-08-12, version 7.6.8* This app is horrible. Even with the hardware wallet connected it won’t display transaction approval notification. ### 1/5 — Cannot see the total amount and my cryptos on one screen any more. Requires firmware to be updated. *2025-07-25, version 7.6.8* Gaps on the screen no longer allows me to see in one screen. Requires firmware update thru non apple product. Very poor! ### 1/5 — App crashes on launch *2025-07-05, version 7.6.8* App keeps crashing and won’t load ### 1/5 — Cannot sync with existing wallet *2025-05-10, version 7.6.1* This is a new problem. Since some time I cannot retrieve my account information from D’cent biometric wallet. Latest iphone software, latest d’cent firmware, bluetooth connection is on and application stuck with polkadot wallet synchronization after correctly synchronize few other account correctly. I have restarted iphone, removed dcent app and reinstalled again, restarted dcent few times, all time same issue. Cannot synchronize my existing accounts accessible by dcent biometric wallet. ## Most praised reviews (10 highest-rated) ### 5/5 — High Quality *2026-06-06, version 9.1.0* Dcent is by far the best wallet out there, hands down. Highly recommended! ### 5/5 — 입금은 언제 되나요? *2026-03-06, version 9.0.1* Morph 네트워크로 비트겟에서 지갑으로 보냇는데 입금이 너무 느려서 좀 걱정 되는데 입금 되긴 하는거갰져 ### 5/5 — 월드체인 네트워크 지원해주세여 *2026-01-03, version 8.2.4* 4천만명의 가입자와 향후 폭발적인 가입자들이. 기다리고 있습니다. OP Stack이라 현재 동일한 주소를 사용하기에 기술력 이전은 가능하다 듣었습니다. 많은 미래의 디센트가족을 위해. 월드체인 네트워크를 지원해주세여. ### 5/5 — Love this wallet. *2025-12-23, version 8.2.3* I haven’t had any problems with this wallet at all. Great product. ### 5/5 — Bien meilleur que Ledger ! *2025-09-08, version 8.0.2* Merci pour le travail effectué moi qui souhaitais quitter Ledger, je suis ravie de D’cent 🫡 ### 5/5 — Amazing Crypto Wallet *2025-07-31, version 7.6.8* This wallet is like the Swiss Army knife of swap wallets and storage. It does it all. Improvements continue to add value to this wallet. Great job Devs….keep up the great work. The newer features are slick and continues to improve. ### 5/5 — Sehr gut. *2025-07-30, version 7.6.8* Bitte deutsche Sprache implementieren und zusätzlich Auto Darkmode. ### 5/5 — One of the best crypto wallets *2025-07-24, version 7.6.8* I’ve known about D’CENT wallet just recently, on too of how easy to use and HOLD your crypto, they have events where you earn rewards by discovering new coins, soon I’m ordering also their biometric wallet, I personally recommend @xmr__rmx ### 5/5 — Great Wallet *2025-07-05, version 7.6.8* Works great with CB. Takes time to setup, but after that it’s easy to use. ### 5/5 — D’CENT BioWallet *2025-04-30, version 7.5.5* I received my Bio Wallet as promised. Followed the well written instructions and transferred assets. Two seemingly disappeared, but D’Cent tech support located the funds and I was able to recover them. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-24.*