# DCTA GoZone On-Demand — user reviews > 112 indexed App Store user reviews of DCTA GoZone On by Via Transportation, Inc., rated 4.70/5 from 3,620 ratings. - Source: https://appshunter.io/ios/app/dcta-gozone-on-demand/id1574156936/reviews - App overview in markdown: https://appshunter.io/ios/app/dcta-gozone-on-demand/id1574156936.md - Rating breakdown: 5★ 3,243 · 4★ 129 · 3★ 67 · 2★ 31 · 1★ 150 ## What do users think of DCTA GoZone On? Overall sentiment: negative **Pros** - 💰 Affordable service - 🚗 Convenient transportation - 👍 Friendly drivers - 🤝 Helpful customer service **Cons** - ⏱️ Unreliable pickup/drop-off times - 🚗 Inefficient routes and detours - 🤬 Rude and unprofessional drivers - 🚫 Frequent cancellations and no-shows - 💩 Poorly maintained vehicles **Commonly reported bugs** - App glitches and crashes - Inaccurate booking and payment information - Inconsistent pickup and drop-off locations **Most requested features** - Improved GPS and route planning - Better communication on delays and cancellations - More driver training and screening - Expansion of service area and coverage ## Newest reviews (12 of 112) ### 2/5 — Awful *2026-07-18, version 4.27.16* One of the slowest services you’ll ever pay for, def not worth it. ### 3/5 — Ehh *2026-06-11, version 4.27.1* Convenient but SLOWWW ### 1/5 — Dangerous, inaccurate, and not worth it! PLEASE READ *2026-01-20, version 4.26.2* The pick up spots are never accurate and the same goes for the drop off spots. It always says finding a safe spot for the driver BUT WHAT ABOUT THE PASSANGERS?! I’ve been put into dangerous situations multiple times when I’ve used this app. It’s tried to make me wait in the middle of the highway multiple times and it even wanted me to cross one and I guess jump off the bridge to get to the other side from where it wanted me to go???It’s just dangerous and not worth it. Please use Uber instead. ### 1/5 — horrible, gps always giving the shortest ride *2026-01-17, version 4.26.1* i’ve been using gozone since 2023-present day and i have been disappointed in the effectiveness of gozone it seems rather more useless than trains as well, as the drivers half the time don’t even know what map they’re looking at or dropping off at incorrect addresses, seeing gozones affordability made it seem promising until denton transportation did its thing and ruined it. Denton and its entire city operation is a big joke when you have people complaining about public transportation being public ### 1/5 — Takes forever *2025-12-17, version 4.22.2* They take so long just to book a ride then even longer to get dropped off I’ve been trying to look for a ride for over an hour and it shows there’s no rides Available ### 1/5 — Never accurate *2025-10-08, version 4.22.2* The timing which shows the estimated time for the ride to arrive is never accurate, it is now 6 minutes but after seconds it is 9 minutes! It is 15 minutes but after a seconds it is 5 minutes!!!! ### 2/5 — It’s a good service but the app is trash *2025-07-03, version 4.20.3* It app has a bug where the time doesn’t update to the actually time that the drivers are on the way ### 1/5 — Get ready to get dangerously STRANDED around town & always have a backup Lyft or Uber ride ready. *2025-06-18, version 4.20.3* DCTA canceled buses in Lewisville to do this privatized “on demand” rider program. The app shadowbans users from low income areas. “Guaranteed ride home program” has left me stranded at midnight at Trinity Mills Station about FOUR times. I only see this message: “We’re sorry - we’re experiencing unusually high demand and all seats are currently filled.”. As a user, you’ll memorize that message and curse the people at DCTA that decided to cancel buses in exchange for this completely unreliable service. I guess on a positive note, this app will forcefully inspire you to go to learn how your local transit system works and when the board of directors meetings are so you can go give your input as a citizen. These DCTA and the company Via are in it to reduce service to civilians. I never got stranded late at night using the old buses because they had a reliable schedule I could count on. Please go complain at local DCTA meetings as a citizen too if this app has left you high and dry in isolated dark areas. I’ve had to use some of my last money before my next paycheck on last minute Ubers because of this unreliable app. They lie and say they’re busy, then when you ask the drivers, they say “it’s been super slow today because no one knows about this service at trinity mills station..”. But when you call on the phone to book a ride, they say there’s “high demand”. Math ain’t mathing. They reduce service on purpose to save money, especially near apartment complexes. ### 1/5 — This app is horrible *2025-06-10, version 4.20.3* i genuinely hate this app so much. i started trying to book a ride (because the app NEVER has seats available so you have to book at least 2 hours earlier to atleast get a ride) at 11. the app didn’t find an available driver for me until 12:40. mins you i had somewhere to be at 1 O CLOCK. the car takes 30 minutes to get to your house and another 15 to take you to your destination. i didnt get to work until 1:20-1:30 . this has happened every single time ive tried to use this app. it genuinely isnt worth the $1.50 they charge you and i advise you spend the extra $4 for an uber. this trash app almost caused me to loose my job ### 1/5 — Terrible *2025-05-20, version 4.20.3* If you don’t have to rely on public transit, please don’t use. They’re always late, never at the pickup points even if I’m standing right on top of it, and it’s almost impossible to get a ride when you really need it. If I had a car or enough money to uber everywhere I wouldn’t bother. More trouble than it’s worth. ### 1/5 — bad service *2025-04-23, version 4.20.2* is a bad service every time. pick up time was delayed to 10 minutes after pick up time. dropped off time was 15 minutes late from when scheduled. driver refused to answer phone call. every time is a bad service. was late 15 minutes to work ### 1/5 — We have issues *2025-03-17, version 4.17.4* GoZone has a lot of problems they pick you up In the middle the street drop you off In the middle of the street I had drivers get food, go into stores,sit on there phone and text while I’m in the car and the 2 minute timer they have they never follow it if they don’t see you they don’t wait they just leave drivers are rude unprofessional the app is terrible how are seats filled for 3 hours back to back I can keep going if you’re job is strict on timing just send the extra dollar for a uber or lyft ## Most critical reviews (10 lowest-rated) ### 1/5 — Lousy service *2026-08-03, version 4.27.16* Pathetic!😔 ### 1/5 — Better use good GPS *2026-07-31, version 4.27.16* Seriously this is not good to use it’s like torture making you walk around 4 blocks shows you pick up spot in the middle of the road , who the hell will stand in between road for pick up I am really fed up with this . Think about elderly people ### 1/5 — Horrible *2026-06-27, version 4.27.1* I always get dropped off no where near the address i put or i have to walk 10 minutes to get picked up and i side eye my drivers because they will literally admit outloud to not even knowing where they are going or half the time the app says i cant get picked up at all because theres no safe place for them even though theres cleary a safe spot for me to be dropped off ### 1/5 — Have you tested the App ? *2026-06-16, version 4.27.1* Tried app looking ad the ad on Frisco paper news letter . App launched without any testing looks like ! Why did you waste my time ? Not a single user will be able to use the app ! All bugs ! ### 1/5 — Made to be an affordable but deeply frustrating service *2026-06-12, version 4.27.1* Would give a zero star if I could but it deserves a star because it at least functions. With GoZone, you could get to your destination up to an hour and 30 minutes after you booked your ride. And don’t even get me started on the lousy pick up and drop off locations. Booking rides can also become a game of fast fingers. If you don’t click the ride fast enough, it could go away in 2 seconds with a message of “experiencing a high volume of requests.”You could also spend up to 45 minutes looking for a ride. It’s affordable, which is great, but most times the frustration makes it hardly worth it ### 1/5 — Horrible *2026-06-02, version 4.27.1* Usaba está app para ir a la escuela y no venía a la diereccion que es y me hacía cruzar la calle. Yo soy alguien que una vez casi la atropellan y me da mucho miedo eso de cruzar. Está app me parece horrible y peligrosa, tenía que cruzar la calle ya que el semáforo estaba muy lejos y el carro pues llegaba rápido y a veces el carro ni siquiera venía, se quedaba en un puesto de pizza comiendo y llegaba 30 minutos después. Que falta de respeto. Deberían mejorar lo de ubicación y conductores. ### 1/5 — Waste of time *2026-05-20, version 4.27.1* Such a useless and time waste app. Takes hours to get things done. We can walk to our destination and go reach earlier than them. Totally disappointed with their service and customer support is of no use. ### 1/5 — A Do Not *2026-05-05, version 4.27.1* This app is unorganized and sloppy. In order for you to get somewhere on time, you have to order your ride an hour before, or you will be very late to your destination. DON’T DOWNLOAD!! ### 1/5 — Drivers don’t move *2026-04-14, version 4.26.12* I’ve had multiple times where the driver is not moving anywhere, I’ve had to wait 20-30 minutes just for them to cancel it’s so annoying. ### 1/5 — Drivers *2026-02-04, version 4.26.4* Drivers suck and waste peoples times ## Most praised reviews (10 highest-rated) ### 5/5 — A 100% worth using gozone *2026-08-04, version 4.27.16* I know there are a lot of negative reviews here, but I wanted to share my own experience. GoZone has been a huge help for me. It’s affordable, and I’ve had reliable rides whenever I’ve needed them. No service is perfect, but so far I’ve had a really good experience. Keep up the good work! ### 5/5 — 🚀 “Movement in Motion — Powered by GoZone.” *2025-11-16, version 4.22.2* 🌱 Humble, Calm, Peaceful Movement in Motion — Powered by GoZone. Some people need perfect conditions to get moving. Not me. I’ll use whatever I have and keep pushing forward. Grateful for the ride, focused on the mission, and staying true to who I am. Triple P Check 🌿✌️ ### 5/5 — Go zone *2025-09-10, version 4.22.2* Highly recommended cheaper than Lyft or uber ### 5/5 — Rider *2025-08-06, version 4.22.2* Very great driver ### 5/5 — The Best Driver I’ve had *2025-06-07, version 4.20.3* The Driver was very Professional ### 5/5 — One call that’s all the best way to get get the way you wanna come *2025-05-15, version 4.20.3* I was on time to go to work never late. The drivers are always polite. Is how you communicate communication is the best in life. Good morning ,Good afternoon is the way to go just to make sure everybody is doing good .thank you We have to be grateful for this opportunity. ### 5/5 — The Best *2025-04-11, version 4.17.4* I wrecked my vehicle and used uber for about 2 weeks and then found out about go zone and what a joy it has been. Has saved me a 1000% and I highly recommend this service…. ### 5/5 — Driver was outstanding *2025-04-01, version 4.17.4* I couldn’t have asked for a better driver. After telling the driver, my current situation and what I was going through she helped me in more ways than one and it was just a few simple words a couple places and locations that could help me get me fed. If there is a few more people out there like her the world be a better place thank you so much with all love in the world thank you. You were true god sent blessing ### 5/5 — First Ride *2025-01-25, version 4.17.4* It was amazing I annoyed it it's very convenient ### 5/5 — Huge help with money saving *2024-08-16, version 4.17.4* This has helped me save so much! ,not ever going to spend 60$ a week on rides again --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-14.*