# Deako — user reviews > 71 indexed App Store user reviews of Deako by Deako, rated 2.50/5 from 133 ratings. - Source: https://appshunter.io/ios/app/deako/id1188799792/reviews - App overview in markdown: https://appshunter.io/ios/app/deako/id1188799792.md - Rating breakdown: 5★ 42 · 4★ 3 · 3★ 4 · 2★ 21 · 1★ 63 ## Newest reviews (17 of 71) ### 2/5 — App unstable *2026-04-28, version 2.21.4* Having login issues have redownloaded app many times seems like nothing gets fixed on it for as much as you pay for the products. Wouldn’t recommend to others maybe in the future when things get fixed right ### 2/5 — Spotty Connectvity *2026-04-26, version 2.21.4* I purchased these switches in Oct 2023 as part of a smart home purchase. Within almost 3 years, the connectivity has gotten worse. When trying to control the switches from my phone, I receive a red x indicating that it’s offline. Alexa (Amazon Echo Pop) frequently states that she can’t turn on (or turn off) the lights due to the switches being offline. I troubleshoot at least 2-3 times a week due to connectivity issues and I have AT&T fiber for internet service. ### 2/5 — Whole House *2026-03-23* Constant have switches breaking down. They will replace with a customer service call but what a pain to always reset with automation. I had Lutron for years in my last house and never had this problem with failing switches. Plug/play option is nice but the backing takes up too much room in the box for 3 or 4 way wiring in tight spots. Rocker arms also fail on simple switches which is crazy, where is quality control who should be switching these 10,000 time which can be 10+ years of use. That should never fail! ### 2/5 — Two stars. WIFI loses connection *2026-03-16* I love the look and possibilities with Deako but the app is not great. My lights constantly lose connection with WIFI and the app does not fix. Also it’s difficult to modify or delete a schedule as the changes never save. I hope the app becomes more stable with these features. Nonsense having smart lights if the app doesn’t work smoothly. ### 1/5 — The old app was better *2025-12-16, version 2.19.2* This new version is terrible, it locks up so I can’t change or view a schedule. I had to uninstall it & reinstall to get it to work again. The older version worked much better, this version needs to be abandoned ### 4/5 — Great but could be better *2025-12-09* Set up was easy, both physically and through the app. I’m super happy with it but I have two suggestions. 1. Deako should have a timer for our switches. I like to run my bathroom fan for 30 minutes. If this could be done with 1 click and no thought that would be great. 2. Deako should have a widget on the Home Screen so toggling lights is a breeze. ### 1/5 — App is slow to respond *2025-12-02* App used to be pretty good but after this last BIG upgrade everything changed. Click on a light to dim and it takes a few seconds to respond and when it does it is very exaggerated. Don’t you people test the app out in different scenarios before sending it out to everyone? Not a favorable image to your fan base when the app can’t reliably dim a light. ### 1/5 — New app turns system to trash *2025-11-24* Have had Deako devices in my home for over 5 years. Added some extras along the way. At first the app and hardware was great, you could connect and dig deep into the settings. Now the app is trying to be “user friendly” and just doesn’t let you do what you need to do. Since the update I can’t connect to my switches that for some reason think they are 2 hours behind in time. Recommended this hardware to many in the past, now feel bad that everyone is having the same issues. ### 1/5 — Absolutely Atrocious Excuse For An App *2025-11-18, version 2.16.3* This app truly could not be worse. Any “updates” make it increasingly terrible. There was absolutely NOTHING wrong with the FUNCTIONAL toggle to adjust brightness that existed in the app about a year ago. Now it’s completely over-sensitive, the timers don’t work, and the app can’t even keep track of what goddamn lights are on. Lights that are ON are marked as “Off” in the app and vice versa. Ridiculous. Whoever is in charge of “updating” this app should be fired immediately and never allowed to “work” in tech ever again. Period. ### 1/5 — Latest update is awful *2025-10-20, version 2.15.19* New app features: Can’t use the app without leaving my name , phone, and must opt in for text messages. As awful as that is, it doesn’t allow me submit that info to use the app. Nothing happens when you press the submit button ### 1/5 — Latest update breaks app *2025-10-20, version 2.15.19* The latest update prompts for a contact but after filling in the details it won’t let you continue or leave the page. It also breaks compatibility with Alexa. Don’t you guys test your software before releasing it? Very amateurish developers. ### 1/5 — Stopped working *2025-10-20, version 2.15.19* Had been working great. Now it asks me for my contact info to activate warranty (a year later) and won’t proceed past this page when I log in. And if it down it asks to create a new house. Where are my 20 switches I had yesterday and for the last year?!?!? ### 1/5 — Wont work *2025-10-20, version 2.15.19* Asks for contact information but will not allow you to move past that screen ### 3/5 — App Stopped Working *2025-10-20* Everything worked well after initial setup. But after 4 days, stopped working. When the app is opened, it asks for contact info. Info is provided, but app will not advance past that point. Kinda pointless to have a “smart” home if the app doesn’t work. ### 1/5 — Overpriced Unstable Dissapointment *2025-10-12, version 2.15.19* Trash. ### 1/5 — Stopped working *2025-10-03, version 2.14.11* Asks for my name and phone for “warranty” and cannot leave this page to access my devices. Useless app!! ### 1/5 — What happened? *2025-09-11, version 2.14.11* This app was fine until the most recent update. No idea why these “updates” were made that took functionality and ease of use backwards. Edit: Received a notification regarding a developer update, which is appreciated. But app now shows devices as being powered on when they are off. ## Most critical reviews (10 lowest-rated) ### 1/5 — App does not work *2026-06-27, version 2.22.7* Every time I try to login the app will crash and take me back to login in again. I’ve used Kasa in the past and have had no issues. ### 1/5 — Pos *2026-06-14, version 2.22.7* App won't even let me login ### 1/5 — Connectivity not reliable *2026-06-08, version 2.22.7* After connecting my switches to my home network, the app will control them for about 2 hours then show they are disconnected, however, in my home network management, they still show connected. I've followed customers support for factory reset and the issue remains. No integration with alexa or alarm.com. Never worked. Also followed customer supports recommendations and no resolution. They keep mentioning my home network as if that's the issue but I have no issues with any other of my other devices like Eaton, leviton, tp-link (Kasa), ring, kwikset and those that are supposed to work with either alexa or alarm.com work flawlessly. I even attempted to put them on their own 2.4ghz band and nothing works. They need accountability and acknowledge they have some work to do. ### 1/5 — Frustrating and not simple *2026-05-25, version 2.22.7* We bought a new construction a year ago and purchased the “smart home” option. Even the Deako installer had a hard time getting all of our smart lights set up. Multiple calls and appointments and we still do not have it fixed. Not worth the investment. Wish I had just bought normal light switches ### 1/5 — Scheduled lighting never turns off *2026-05-18, version 2.22.7* Porch light scheduled to turn on at sunset and off at sunrise stays on all day. Customer service only gaslights. They even use the term sunset and try to make you feel dumb because its not actually sunset. Then call it what it is and have it line up with reality. This app has gone way downhill. Now Im wasting electricity because the timed off setting no longer occurs. ### 1/5 — Nonfunctional and Useless *2026-04-26, version 2.21.4* App consistency crashes. I wish my house had no Deako features. A waste of money and I would rather just have normal light switches. If you want your sanity. DONT USE DEAKO ### 1/5 — Too many Ads *2026-04-10, version 2.21.4* Ads pop up EVERY TIME I open the app. These ads take up your entire screen space too ### 1/5 — Worst application *2026-02-12, version 2.20.7* This app never worked as expected. ### 1/5 — App crashes *2026-02-06, version 2.20.7* Standing here with an install technician. App crashes upon open every time. Repeatedly deleted app, rebooted iPhone, and reinstalled. Can’t get to first base. Same on ipad too. ### 1/5 — New update is no good. *2026-01-07, version 2.19.2* Waiting for the next update. Nothing works since updating app. ## Most praised reviews (10 highest-rated) ### 5/5 — Poor Customer Support *2025-11-14* One of the Deako Smart Switches in my house stopped working. So I reached out to customer support and after receiving a canned response asking me to factory reset, which didn’t work, they stopped responding thereafter. Despite following up, still haven’t heard back for more than a week now. Opened another ticket by sending another email and they didn’t respond to it either. Well, if Deako switches go bad, looks like Deako ghost their customers. The issue remains unresolved. Would appreciate faster and more helpful support. **Developer response:** We are sorry factory resetting did not help. Support responds typically in one day and we never ghost. I'm sorry if a response wasn't sent so I would like to look into that more. Could you please let us know your ticket number so we can investigate further? ### 5/5 — Deako is Easy *2025-09-15, version 2.14.11* The app is so easy to use and works consistently with my schedules and scenes. The modularity of the switches makes it easy to customize my home. ### 5/5 — Getting better! *2025-08-07* The app did not work for me after the major update, but I contacted customer service and they were able to assist in getting the app to work for me. If you are having issue please reach out to them! ### 5/5 — Great app and use of technology *2024-09-28* The app layout is very user friendly and intuitive. It walks you through all the necessary steps to link and pair your smart switches. They’re always updating and improving. ### 5/5 — Fantastic Product and App *2023-02-14* I’ve had several switches for about 6 months. They work great. The app controls them without any issue. Customer service is amazing. I would give more stars if I could. ### 5/5 — Great product! *2022-09-08, version 1.47.0* Really happy with my lights. They integrate well with my existing smarthome system. The app does a great job with setup and configuration. ### 5/5 — Good stuff *2022-01-23, version 1.32.0* Really enjoying Deako products in my home. By far the most advanced light switches I’ve ever had. ### 5/5 — Simple Set Up, Great Experience *2022-01-23* We love how simple the app is to set up and use! So cool to be able to upgrade your switches for any room with in seconds, and just as quickly have them set up in this app. App is very intuitive and easy to set up schedules and scenes for your lighting experience. Fun to use!! The kids love it as well! ### 5/5 — Great app! *2022-01-21, version 1.32.0* Works well and simple to use. ### 5/5 — Amazing *2022-01-21, version 1.32.0* This app is amazing. I have Deako switches in my house and I love them. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*