# Dealer ICO Tool — user reviews > 29 indexed App Store user reviews of Dealer ICO Tool by Kelley Blue Book Co., Inc., rated 2.40/5 from 52 ratings. - Source: https://appshunter.io/ios/app/dealer-ico-tool/id969599435/reviews - App overview in markdown: https://appshunter.io/ios/app/dealer-ico-tool/id969599435.md - Rating breakdown: 5★ 13 · 4★ 4 · 3★ 1 · 2★ 6 · 1★ 28 ## Newest reviews (9 of 29) ### 1/5 — Keeps crashing and won’t even load *2018-10-06, version 2.5.1* I downloaded this app over and over again! Every time I re-download this app and put in my password credentials it loads the first time and then once I sigh out or close the app and then try to open it again it won’t open and crashes at every single attempt. Must fix this! ### 2/5 — IPhone X *2018-10-03, version 2.5.1* Pretty nice app. Easy to use and good information. Would give at least 4stars except that I can only use it once. Then I have to delete the app and reinstall for my next use. ### 1/5 — iPhone X & iPhone XS Max *2018-09-25, version 2.5.1* The application crashes every time I attempt to use it. I called KBB and there solution was to use a laptop when doing a walk around with a customer. They require me to put a star. I would give them a zero if that were an option. ### 1/5 — Keeps crashing *2018-09-25, version 2.5.1* I literally have to use this app for work because my dealership requires we use this as a tool for appraisals however this app crashes every time I open it so I have to redownload it for each car I appraised. It allows me to appraise one car then if I want to appraise another it crashes. ### 1/5 — Crashes every time ! *2018-09-25, version 2.5.1* Have to redownload and login each use. Won’t load the app! ### 1/5 — Face ID still doesn’t work and makes app crash *2018-09-22, version 2.5.1* Please update Face ID for iPhone X, XS and X Mega. ### 1/5 — Crashing *2018-09-03, version 2.5.0* App works for about 10 min then crashes. Then I have to re download it ### 1/5 — iOS 11 *2017-09-20, version 2.4.4* Not working on my iPhone 6s Plus. ### 1/5 — Very unreliable *2016-06-14, version 1.14.8* I work for a dealership that uses this app all the time and it's been down for at least 3 months now. Trying to log in, I get a SSL error code saying the connection to server can't be made. ## Most critical reviews (10 lowest-rated) ### 1/5 — Will not work on IPhone 13 pro max *2022-01-25, version 2.5.14* The app will freeze and refresh only to log you out. This is extremely problematic with living in the freezing Midwest trying to evaluate trade in vehicles. Fix this app!!! ### 1/5 — Needs updating *2021-02-08, version 2.5.14* Only able to use via mobile version. No point of downloading the app. Might as well use your mobile browser. ### 1/5 — Garbage *2020-08-05, version 2.5.14* The app won’t stop redirecting to the mobile site. Every update that is released is a downgrade in terms of ease of use and quickness. Now the mobile app doesn’t work at all. You can make my job more difficult all you want. I’ll still enter in bogus customer info every time. If you want your business model to be making money off personal info, switch to selling pizzas. ### 1/5 — The dev. team can’t possibly be this stupid... *2019-07-06, version 2.5.10* New update forces you to enter your customer’s full name and contact information including phone number and valid e-mail (that I will of course already have logged in my own system if I’m at the point in the sale where I’m valuing a trade) before continuing the appraisal. The ENTIRE point of this app is to save time and speed up the process and instead forces me to take redundant unnecessary steps with this new update. Before this update the app was a little clunky and annoying to use at times, but as of right now it has zero utility value until this garbage is worked out. ### 1/5 — Crashes 24/7 *2018-11-13, version 2.5.2* I upgraded to iPhone X max and now I can’t even use this app. Been like this for months and it’s very disappointing. ### 1/5 — Crashes *2018-11-11, version 2.5.2* App constantly crashes after first use on IPhone X please fix this issue now!! ### 1/5 — Unstable *2018-10-24, version 2.5.1* Consistently crashes after 1 or 2 uses. Requires I delete from iPhone X Reboot phone than download again please fix soon ### 1/5 — Will Not Load *2018-10-21, version 2.5.1* App shows KBB logo and crashes immediately. Spoken with KBB reps and work around is use the computer. Pointless app if bug is not corrected ### 1/5 — iPhone X *2018-10-18, version 2.5.1* I have to use this app with work. Keeps crashing and won’t open. ### 1/5 — Crashing over and over! *2018-10-14, version 2.5.1* I have installed and app keeps crashing. Was told delete reinstall and have done multiple times. PLEASE FIX THIS!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great app to help our dealer partners. *2019-06-13, version 2.5.8* I have been using this ICO app for a long time. It is set up to walk you through an inspection. The offer that is given has helped me close many deals. I know so many others that have had success with it. I know there is a new version in the works which is great to hear. I’m sure it will be a must use like this version is. If you need any help with the app please reach out to support. 877-547-7780 ### 5/5 — Great App *2019-02-06, version 2.5.4* This is a great tool! ### 5/5 — Great app. Makes appraisals easy *2018-04-11, version 2.4.4* We use for every trade. ### 4/5 — Can not enter “not for a customer” *2019-05-24, version 2.5.7* Since the latest update it seems I can’t start an offer and make it not for a customer like I was able to before. Other than that the app seems to work just fine. ### 4/5 — Great app. Face ID needs bug fixes *2018-09-20, version 2.5.1* everything but Face ID works. Needs bug fixing ### 4/5 — Update this app for Face ID *2018-08-20, version 2.4.7* I recently received a new login and my old Face ID keeps logging me in under the wrong user. I don’t see a way to fix this...I keep getting a message saying “This app hasn’t been updated to support Face ID.” ### 3/5 — Will not open on iPhone XS Max *2018-10-05, version 2.5.1* The app literally will not open on the new iPhone XS Max. I just upgraded from an iPhone 8. The desktop website is the only way I can go. Please update compatibility as well as Face ID unlock. ### 2/5 — Won’t Work On IPhone *2021-07-27, version 2.5.14* KBB puts lots of pressure on everyone to make sure their process is used and all of KBB’s tools are used, so can you please make this app function properly? Thank you!! ### 2/5 — Needs to be refreshed! *2019-04-01, version 2.5.6* I have an IPhone 8 Plus.. Using this app at first was great but now it crashes on every appraisal. I can’t scan Vin# anymore at all. ### 2/5 — KEEPS CRASHING *2018-10-10, version 2.5.1* Every time I open it it crashes --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*