# Debenhams credit card — user reviews > 98 indexed App Store user reviews of Debenhams credit card by NewDay Ltd, rated 4.80/5 from 43 ratings. - Source: https://appshunter.io/ios/app/debenhams-credit-card/id904654044/reviews - App overview in markdown: https://appshunter.io/ios/app/debenhams-credit-card/id904654044.md - Rating breakdown: 5★ 39 · 4★ 2 · 3★ 1 · 2★ 0 · 1★ 1 ## Newest reviews (11 of 98) ### 2/5 — Currently Very Unhappy *2025-11-24* I really appreciated the fact that you would receive a text message whenever the card was used so you knew where you were in “real time”. That wonderful capability has now been lost and replaced by a £100 or more spend! So now unless I check into my account I don’t know where I am! Also if anything was to go “wrong” I wouldn’t be aware of the fact until I checked my account again! A lot of damage could be done spending less than the £100 text activator! A very backward step in my opinion! 😡 😤 No access to “real time” CARD BALANCE or AVAILABLE SPEND information within Apple Wallet either. A second division credit card service with no intention of improving!!! **Developer response:** Hi TheOnlyAlchemist, thank you for taking the time to leave us this review. We're sorry to hear you are not happy with the most recent change. If you would like to discuss this don't hesitate to contact us on: 03308380110 - JJ ### 2/5 — Re account *2025-05-18* I have been trying to to log in my account for 2yrs I have phoned many many times I do not have my old Debenhams store card user name but as soon as I put credit card number/account number in always say incorrect details. I would like to track my account without having to phone every time as if I am in Australia it costs over £8 per call. Sick of getting in touch and nothing done **Developer response:** We're really sorry to hear this Yorkeys Cairns and apologise for any inconvenience. If you've not managed to speak to Customer Services directly to get this resolved we'd suggest not inputting any details even when prompted and allow the system to direct you straight to an agent to help you and get this issues resolved. Once you have your access back to your online account you'll also have the ability to message our chat team to help with any future queries. Please contact the team on: 0333 220 2519 - Steve ### 4/5 — Balance transfer offer *2025-04-17* I have recieved a balance transfer offer for 1 year from a different credit card company and am hoping Debenhams will at least natch the offer of 0% for 1 year. The credit limit increase is good but the balance transfer would be more practical as I am nowhere near my credit limit. **Developer response:** Hi Breadmilkbutter, to discuss balance transfers in more detail we would suggest you contact our Customer Service team on: 0333 220 2519 - Steve ### 2/5 — App slow to open and load since last update *2025-02-05, version 2025.05.1* Since last update, this app has been very slow and buggy. It takes ages to open and load to show available to spend but even then the app doesn’t load completely to show my recent payments or transactions. ### 4/5 — Payment *2024-12-14, version 2024.50.1* Payit doesn’t show my bank as well known creating a major problem when paying ### 3/5 — Okay *2024-10-16, version 2024.39.1* Had this app for few years. Has worked great. But now it’s making me pay different way. I don’t like it. I have to cancel my payment every time in my bank app so it lets me pay by card. So that’s the reason I left a review today for only 3 stars. Sorry. It if this is fixed il be happy to change it to 5 ### 3/5 — Paying by card *2024-06-27, version 2024.26.1* Always a problem. ### 5/5 — Payments *2024-05-04, version 2024.17.1* I made a payment on 2-5-2024 to you for £500 to my account number. bb4a71ed935e4c84af. My bank has already been debited on that day but are showing no response to this payment. I have making payments on this account for a long time and this is the first time I have had any problem. Please help and investigate what has happened. ### 5/5 — Bank payment *2024-04-14, version 2024.14.3* Brilliant ### 4/5 — Very easy *2024-04-13, version 2024.14.3* Not sure how secure payment from theft? ### 5/5 — Easy website *2024-03-14, version 2024.10.1* Using this website is easy and uncomplicated which makes life a lot easier which as an old age pensioner is what I need ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless *2025-06-14, version 2025.23.1* This app constantly fails to work and will not accept any login information. Every time the app is updated it keeps logging you out and then won’t accept the login details again. It won’t recognise any account information. It’s totally and utterly useless. I’ll be closing the account forthwith. Good riddance to it ### 1/5 — Fees *2025-04-23, version 2025.15.1* Interest from this card is unfair ### 1/5 — 2025 April update killed login *2025-04-02, version 2025.13.3* Not amused by this patch for an “April fools” joke. App no longer logs in. Bot looking forward to deleting and re re-authenticating the app. ### 1/5 — Point conversion to voucher *2025-01-18, version 2025.01.1* Absolutely shocked by small print terms. trying to use the loyalty points converted to a voucher almost impossible as the things you want to buy are reduced, the voucher only applies to full price products NOT including beauty!!! An absolute con ### 1/5 — Failures to pay in App are a Nightmare. *2024-10-29, version 2024.43.1* Intermittent failures whilst paying are a nightmare. Their answer is to RELOAD the App. This is worse than the scripted IT solution of Turn It Off and On again ! ### 1/5 — Terrible *2024-09-26, version 2024.38.1* App is terrible. So difficult to pay bill every month. Always says ‘oops something went wrong’. I’ve reported several times! ### 1/5 — Robbie *2024-06-19, version 2024.24.2* Been unable to log into the App for a few days. It is just not working I have even when I have deleted it and downloaded it again and it is still not working ? Update. The issue has now been resolved. Thank You :) ### 1/5 — Credit limit *2024-04-22, version 2024.16.1* Why has my credit increase been refused. I suppose it’s because you are paid in full by direct debit and as I have made a major purchase I asked for an increase from £3k to £4k and it wads rejected Time to find a new credit card ### 1/5 — Face ID *2024-04-11, version 2024.14.3* Every couple of days it fails to recognise Face ID as a means of logging into the app. Which means it asks for 3 digits from your passcode. And there’s no way within the app to re-enable Face ID. Which means you have to delete and reinstall the app. And go through the security setup all over again. Total pain. ### 1/5 — Bad banking. *2024-03-07, version 2024.9.1* Whilst in New Zealand and using Debenhams card for ferry’s etc. I incurred charges which I don’t like or approve of and you sent my Expedia rating plummeting. I also had problems where Santander wouldn’t take cash or the post office so you caused me a great deal of distress and I’ve frozen my account with you until I can sort things out ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to Use *2025-05-07, version 2025.16.1* I’ve had this card for years and it is my go to card every time for purchases. ### 5/5 — Fantastic *2025-04-27, version 2025.15.1* Easy to use and pay ### 5/5 — Leyla and Hubby *2025-01-24, version 2025.03.1* Fantastic with the service and highly recommend anyone wishing to join Debenhams credit card application. Keep up the good work. ### 5/5 — Excellent service and very helpful *2024-10-17, version 2024.41.1* Excellent service and very helpful E ### 5/5 — MR *2024-08-20, version 2024.32.5* Excellent service well Managed company very Helpful Thanking You ### 5/5 — Muhammad *2024-08-17, version 2024.32.1* Excellent work very well so easy to use. Thanks ### 5/5 — Fantastic *2024-07-18, version 2024.28.1* This service gives me the flexibility to live and manage my finances in a way no other service can Thank you ### 5/5 — Mattress *2024-07-14, version 2024.27.2* I purchased/ mattress single and double I was trying to get two good ones it took a few months I decided on Debenhams they are so comfortable really deep with a topper I am so happy with them I definitely know I have brought the best ### 5/5 — Mr Tarkeshwar Nath *2024-06-24, version 2024.25.1* Very easy to pay money.Brilliant service. ### 5/5 — Mrs *2024-05-14, version 2024.18.1* Easy way to do payment --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*