# Decathlon Shopping App — user reviews > 170 indexed App Store user reviews of Decathlon Shopping App by Decathlon, rated 4.55/5 from 1,369 ratings. - Source: https://appshunter.io/ios/app/decathlon-shopping-app/id1168607403/reviews - App overview in markdown: https://appshunter.io/ios/app/decathlon-shopping-app/id1168607403.md ## Newest reviews (15 of 170) ### 3/5 — Problem finding tracking for my order. Incorrect date too. *2026-07-26* I ordered an item a few days ago. I got all the correct emails etc. When I ordered ordered it I was only given one date, which happened to be the date I wanted anyway. However a day later, I was told that I would be getting the order the next day and not the day I wanted. I had to go back and change it before I got a redelivery charge. Also when I got an email telling me that I could track my order it turns out that I couldn’t. I pressed on the link, and it opened the app. Sure enough all my previous orders were there, but I could not find my current order. I had to open up the website in the browser to find it there. **Developer response:** Thank you for sharing your experience, and we are truly sorry for the frustration caused. We appreciate you highlighting the issue with the app link, as this feedback helps us fix bugs and improve our service. To help us investigate this further and ensure your order is fully sorted, please send your order details to our support team at customer.enquiries@decathlon.com. We're here to help get this right for you. ### 5/5 — Top app *2026-06-29, version 10.11.2* Easy to use ### 5/5 — Un des meilleur rapport qualité prix pour le sport *2026-06-26* Depuis de nombreuses années, Decathlon est pour moi une référence incontournable pour l’achat de matériel de sport. L’enseigne réussit à proposer un excellent rapport qualité-prix, sans faire de compromis sur la qualité, la fiabilité et l’innovation. Que l’on soit débutant, sportif occasionnel ou passionné, chacun peut trouver un équipement adapté à ses besoins et à son budget. J’apprécie particulièrement les marques développées par Decathlon, qui offrent souvent des produits très bien conçus, durables et innovants, à des prix bien plus accessibles que ceux de nombreuses grandes marques. Les équipes en magasin sont disponibles, de bon conseil et contribuent à rendre l’expérience d’achat agréable. C’est une enseigne qui continue d’innover tout en restant accessible au plus grand nombre. Un grand bravo à toute l’équipe pour cette philosophie qui permet à chacun de pratiquer son sport dans les meilleures conditions. Je recommande Decathlon sans la moindre hésitation. ### 5/5 — Sehr übersichtlich und einfach zu bedienen *2026-06-25* Eine sehr schöne App die einfach zu bedienen ist und sehr übersichtlich alle Funktionen anzeigt. Intuitiv konnte ich alles leicht finden und selbst Retouren sind keine Problem. ### 2/5 — Hesab açma *2026-06-25, version 10.11.1* Hesab açmak için Gördüğüm bildiğim en zor site. Çok’mu uğraştınız bu siteye kayıt olmaya calisanlari terletmeyi.?? Kayıt olmak için her seçeneği denememe rağmen hala bir tuhaflık var hesab açma isteği kursağımda kaldı. Hesab açmadan alış verişede imkan olanak sağlambaya site. Sinirlerim altüst oldu. ### 2/5 — Broken Links *2026-06-23, version 10.11.0* Having to uninstall this, the amount of times I google bicycle products and accessories, click the link on google it opens the app and greeted by an error message- we are sorry an error occurred retrieving product information! ### 5/5 — Bon et pas cher *2026-06-22* Pas cher comme article et bon site ### 5/5 — Love it *2026-06-20, version 10.10.1* So easy to use and love Decathlon items. Shame they had to close the store local to us. ### 5/5 — Great shop with great products & great customer service *2026-06-20, version 10.11.0* Excellent all round service ### 5/5 — Why did you leave Toronto :( *2026-06-01* Missing this store- so sad they closed all the GTA locations ### 4/5 — Very useful *2026-05-30, version 10.8.0* Works well. Shop stock level have been accurate for me. ### 2/5 — Good App, tortuous process to redeem marketing promotions *2026-05-24, version 10.7.0* App itself is good but horrendous process to try and redeem a marketing promotion. Was given code for £5 off next time I use App. Impossible to use. Kept saying not valid. Not impressed. ### 5/5 — Honestly really good *2026-05-21, version 10.7.0* Honestly amazing just a annoying you have to go all the way to your shop to get what i ordered but apart from that its really good ### 2/5 — Language change obscure *2026-04-29, version 10.7.0* Downloaded, UK option at bottom of list as usual turned to French while I tried to locate U.K. Then all in French, and no way to change to U.K. Deleted the app as unusable ### 5/5 — Resistance tube kit x5 *2026-04-27* Was looking for this type of resistance band. Decided to look on Decathlon site and was amazed by the quantity of bands on offer. Picked this set as it offers all I need in a resistance band. Ordered through their website which was easy and simple to navigate. Was updated with progress of order. Item arrived within 3 days.😊😊 **Developer response:** Thank you for the fantastic 5-star review! We are thrilled that you found exactly what you were looking for and that our range of resistance bands met your needs. We're glad your kit arrived so quickly! Enjoy your workouts with your new bands. ## Most critical reviews (10 lowest-rated) ### 1/5 — Error 500 *2026-08-05* Getting error “ERROR 500 Ooops! Server problem.” when trying to login. ### 1/5 — Useless *2026-08-01, version 10.14.0* Never opens. Always comes up as error ### 1/5 — Very disappointing experience with Decathlon’s returns process. *2026-06-16* I attempted to return a tent that was confirmed as eligible for return through the Decathlon app. Based on this information, I travelled to my local store expecting the return to be accepted. However, the store refused the return and sent me away. After contacting customer service, I was asked to provide photographs of the tent so the case could be reviewed. Once the photos were submitted, I was then informed that the return period had supposedly expired and no refund would be offered. The most frustrating part is the lack of consistency between the app, the store, and customer service. If an item is not eligible for return, customers should not be told otherwise through the app or be asked to spend additional time gathering evidence for a review that ultimately goes nowhere. I have always had positive experiences with Decathlon products, but this experience has left me with very little confidence in their customer service and returns process. **Developer response:** Hi. Thank you for sharing your feedback. I am truly sorry for frustration regarding the conflicting information you received about your return between the app, the store, and our customer service team. To help us fully investigate exactly what happened and review your case, could you please email our team directly at customer.enquiries@decathlon.com? Please include your order number, account details, and any previous reference numbers you have. We want to ensure this is looked into properly and look forward to hearing from you. We value you as a long-time customer and want to do our best to regain your confidence. ### 1/5 — Not working *2026-06-14, version 10.10.0* The app is not working all the time. I’ve tried to reinstall the app three times but nothing. I am very and very disappointed. I cannot login. Fix it asap. ### 1/5 — App bugs *2026-04-28* The app's home page never loads; it remains stuck in the loading phase. Therefore, it requires fixing . ### 1/5 — Rude staff *2026-02-23, version 10.2.0* Impossible to track deliveries that never arrive, AVOID. ### 1/5 — Terrible bad App *2026-02-16, version 10.2.0* Took me half an hour to purchase ski pants, couldn't change address, couldn't use voucher, it change purchase value just before payment., seems like a scam app. I've deleted immediately. Terrible bad App. ### 1/5 — Hayao *2026-01-10* It doesn’t show anything, just a rotating logo, on the home page when I open it. But the other pages are working. ### 1/5 — App is super buggy *2025-12-29, version 9.23.0* Always logs you out. Really bad ui. The shop is great but the app is bad. ### 1/5 — Horrible online ordering system and support *2025-12-26* I placed an online order that indicated the item would be available for in-store pickup within two hours. When I arrived at the store, I was told the order was actually being shipped from a warehouse and would take five days to arrive—even though the store had multiple units in stock. When I asked to cancel the online order and purchase one of the in-store units instead, I was told the system could not cancel an order already in process. Their solution was for me to purchase another unit in store for $600 and then request a refund for the online order days later once the warehouse item arrived. An impressively inefficient online ordering system and customer support experience. ## Most praised reviews (10 highest-rated) ### 5/5 — Colorie varié *2026-08-06* Très apprécié ### 5/5 — Resolutive *2026-08-05, version 10.14.0* Optim ### 5/5 — James heath *2026-07-30, version 10.13.1* App works well with lots of useful options on it. ### 5/5 — Excellent *2026-07-16, version 10.12.0* Excellent shopping experience on the app , ordered what I wanted and we’re informed when it was all sorted and when to collect, hassle free shopping with decathlon. ### 5/5 — Great app with good benefits *2026-07-14, version 10.2.0* I think this app is not only good for shopping and checking stock it’s great for the loyalty benefits if you connect you fitness tracker. A great incentive to me anyway. ### 5/5 — Cycling…. *2026-07-14, version 10.12.0* This is the answer for the needed exercises that teach where it’s needed, great price! ### 5/5 — Simple, clear and direct! *2026-07-10, version 10.12.0* Easy to navigate - great website, if I can use it, anyone can! ### 5/5 — Meilleur magasin de sport *2026-07-08* Decathlon est, pour moi, l’une des meilleures enseignes de sport en France. On y trouve un choix immense, des produits pour quasiment toutes les disciplines, avec un excellent rapport qualité-prix. Je prends rarement le temps de laisser un avis, que ce soit pour une application ou un magasin. Mais cette fois, c’est largement mérité. Cela fait de nombreuses années que je suis client chez Decathlon, et je n’ai jamais été déçu. Que ce soit pour l’application, les magasins ou le service, tout est pensé pour faciliter la vie des sportifs, débutants comme confirmés. Cette note est simplement une façon de remercier une enseigne qui m’accompagne depuis tant d’années. Continuez comme ça ! ### 5/5 — Electric bikes *2026-07-06* We were looking to buy 2 electric bikes & had been to a few places to check out what there was about “not many had the time to give you when looking at bikes !! This was not the case at decathlon Southampton branch . Rami on the Bike section came over to us & could not do enough to help us in every way possible a very knowledgeable person smiling & happy the Deal was done ‘I would recommend him & his team to anyone …j cooper **Developer response:** Thank you so much for taking the time to share this wonderful experience! We are absolutely thrilled to hear that Rami and the team at our Southampton store provided such welcoming, knowledgeable, and helpful service to guide you to the perfect electric bikes. We have passed your kind feedback directly to Rami and the store management team to ensure they get the recognition they deserve. We wish you many happy miles on your new bikes, and thank you for recommending us! ### 5/5 — Good ! *2026-06-30* I' ve always luked DECATLON !!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*