# Decathlon — user reviews > 188 indexed App Store user reviews of Decathlon by Decathlon, rated 4.55/5 from 1,369 ratings. - Source: https://appshunter.io/ios/app/decathlon/id1168607403/reviews - App overview in markdown: https://appshunter.io/ios/app/decathlon/id1168607403.md ## Is Decathlon safe? Decathlon appears safe based on user ratings. The AppsHunter Safety Score for Decathlon is 91 out of 100. This assessment is based on 1,369 user ratings, with an App Store average of 4.6 out of 5. ## Is Decathlon legit? Decathlon appears to be a legitimate app. The AppsHunter Legitimacy Score for Decathlon is 100 out of 100 points across 7 verification signals from App Store and developer data. ## Newest reviews (12 of 188) ### 4/5 — Le sport avant tout *2026-10-05* Merci ### 2/5 — Mid app with abysmal support *2026-08-18* There is no value added. Skip it. ### 5/5 — Colorie varié *2026-08-06* Très apprécié ### 5/5 — Resolutive *2026-08-05, version 10.14.0* Optim ### 5/5 — James heath *2026-07-30, version 10.13.1* App works well with lots of useful options on it. ### 3/5 — Problem finding tracking for my order. Incorrect date too. *2026-07-26* I ordered an item a few days ago. I got all the correct emails etc. When I ordered ordered it I was only given one date, which happened to be the date I wanted anyway. However a day later, I was told that I would be getting the order the next day and not the day I wanted. I had to go back and change it before I got a redelivery charge. Also when I got an email telling me that I could track my order it turns out that I couldn’t. I pressed on the link, and it opened the app. Sure enough all my previous orders were there, but I could not find my current order. I had to open up the website in the browser to find it there. **Developer response:** Thank you for sharing your experience, and we are truly sorry for the frustration caused. We appreciate you highlighting the issue with the app link, as this feedback helps us fix bugs and improve our service. To help us investigate this further and ensure your order is fully sorted, please send your order details to our support team at customer.enquiries@decathlon.com. We're here to help get this right for you. ### 5/5 — Excellent *2026-07-16, version 10.12.0* Excellent shopping experience on the app , ordered what I wanted and we’re informed when it was all sorted and when to collect, hassle free shopping with decathlon. ### 5/5 — Great app with good benefits *2026-07-14, version 10.2.0* I think this app is not only good for shopping and checking stock it’s great for the loyalty benefits if you connect you fitness tracker. A great incentive to me anyway. ### 5/5 — Cycling…. *2026-07-14, version 10.12.0* This is the answer for the needed exercises that teach where it’s needed, great price! ### 5/5 — Simple, clear and direct! *2026-07-10, version 10.12.0* Easy to navigate - great website, if I can use it, anyone can! ### 5/5 — Meilleur magasin de sport *2026-07-08* Decathlon est, pour moi, l’une des meilleures enseignes de sport en France. On y trouve un choix immense, des produits pour quasiment toutes les disciplines, avec un excellent rapport qualité-prix. Je prends rarement le temps de laisser un avis, que ce soit pour une application ou un magasin. Mais cette fois, c’est largement mérité. Cela fait de nombreuses années que je suis client chez Decathlon, et je n’ai jamais été déçu. Que ce soit pour l’application, les magasins ou le service, tout est pensé pour faciliter la vie des sportifs, débutants comme confirmés. Cette note est simplement une façon de remercier une enseigne qui m’accompagne depuis tant d’années. Continuez comme ça ! ### 5/5 — Electric bikes *2026-07-06* We were looking to buy 2 electric bikes & had been to a few places to check out what there was about “not many had the time to give you when looking at bikes !! This was not the case at decathlon Southampton branch . Rami on the Bike section came over to us & could not do enough to help us in every way possible a very knowledgeable person smiling & happy the Deal was done ‘I would recommend him & his team to anyone …j cooper **Developer response:** Thank you so much for taking the time to share this wonderful experience! We are absolutely thrilled to hear that Rami and the team at our Southampton store provided such welcoming, knowledgeable, and helpful service to guide you to the perfect electric bikes. We have passed your kind feedback directly to Rami and the store management team to ensure they get the recognition they deserve. We wish you many happy miles on your new bikes, and thank you for recommending us! ## Most critical reviews (10 lowest-rated) ### 1/5 — Shoddy app *2026-10-13, version 10.19.0* How is it possible that Decathlon stores that I can walk into are non existent on the app. Ridiculous. ### 1/5 — Points taken away *2026-10-08, version 10.18.0* The app doesn’t let me use the points I have just converted into a voucher ### 1/5 — Poor Customer Service *2026-09-08, version 10.16.2* Product didn’t arrive ### 1/5 — Poor page navigation *2026-08-25, version 10.14.1* Once again a great shop is let down by a poor website. It took 7 attempts to pay for my basket after refusing to accept my PayPal account details!! Then emptied my basket 🤦🏻‍♂️🤬 ### 1/5 — Delivery problems *2026-08-24, version 10.14.1* Despite items being able to order online it only gives the option to collect In person from store ### 1/5 — Typical *2026-08-20, version 10.14.1* A lot of the links don’t work, especially the link to “Contact us” ### 1/5 — Error 500 *2026-08-05* Getting error “ERROR 500 Ooops! Server problem.” when trying to login. ### 1/5 — Useless *2026-08-01, version 10.14.0* Never opens. Always comes up as error ### 1/5 — Very disappointing experience with Decathlon’s returns process. *2026-06-16* I attempted to return a tent that was confirmed as eligible for return through the Decathlon app. Based on this information, I travelled to my local store expecting the return to be accepted. However, the store refused the return and sent me away. After contacting customer service, I was asked to provide photographs of the tent so the case could be reviewed. Once the photos were submitted, I was then informed that the return period had supposedly expired and no refund would be offered. The most frustrating part is the lack of consistency between the app, the store, and customer service. If an item is not eligible for return, customers should not be told otherwise through the app or be asked to spend additional time gathering evidence for a review that ultimately goes nowhere. I have always had positive experiences with Decathlon products, but this experience has left me with very little confidence in their customer service and returns process. **Developer response:** Hi. Thank you for sharing your feedback. I am truly sorry for frustration regarding the conflicting information you received about your return between the app, the store, and our customer service team. To help us fully investigate exactly what happened and review your case, could you please email our team directly at customer.enquiries@decathlon.com? Please include your order number, account details, and any previous reference numbers you have. We want to ensure this is looked into properly and look forward to hearing from you. We value you as a long-time customer and want to do our best to regain your confidence. ### 1/5 — Not working *2026-06-14, version 10.10.0* The app is not working all the time. I’ve tried to reinstall the app three times but nothing. I am very and very disappointed. I cannot login. Fix it asap. ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent *2026-10-12, version 10.18.0* Excellent shopping experience on the app , ordered what I wanted and we’re informed when it was all sorted and when to collect, hassle free shopping with decathlon. ### 5/5 — Amazing app *2026-10-12, version 10.19.0* Wow ### 5/5 — Michael wilson *2026-10-05, version 10.18.0* Spot on every time 5 stars ### 5/5 — Vélo *2026-09-11* Tout est très beau, très bon et surtout abordable. Rapport qualité prix est imbattable ### 5/5 — Rapport qualité prix *2026-09-04* Des produits de qualité à des prix contenus. ### 5/5 — All U 4 EVA WANT *2026-08-26, version 10.14.1* Anything mostly you want is here or near bye ### 5/5 — I love it *2026-08-20* Simply because of the descriptions of the item, more detailed than anywhere else, so informative. I can choose, read pop it into basket and Apple Pay within a minute. Postage for decathlon products are great, and I like that they use Royal Mail. And tbh, if you set aside your preferences for named products, you’ll find decathlon function just as well as more expensive brands. Don’t let their prices fool you, they’re substantial and hardy pieces of gear. Read the descriptions and you’ll never buy the wrong thing. **Developer response:** Hello, you’ve really made our day! We’re so happy to hear you loved our detailed product descriptions, seamless Apple Pay checkout, and reliable Royal Mail delivery. It’s brilliant to know you’re enjoying your sports and outdoor adventures with us. We look forward to seeing you back in action soon! ### 5/5 — App *2026-08-10, version 10.14.1* Great for when you can’t get to the store and you need it quickly ### 5/5 — Useful app *2026-08-10, version 10.14.0* Easy to use and very good for perks and offers ### 5/5 — Easy to deal with *2026-08-09, version 10.14.0* East to deal with and go above and beyond to help --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-11-02.*