# Deem — user reviews > 75 indexed App Store user reviews of Deem by Deem, rated 2.60/5 from 5 ratings. - Source: https://appshunter.io/ios/app/deem/id6469543258/reviews - App overview in markdown: https://appshunter.io/ios/app/deem/id6469543258.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 3 ## What do users think of Deem? Overall sentiment: negative **Pros** - 👨‍💼 Helpful individual staff members (Akbar Ali, Syed Akbar Naqvi, Wasay, Soul Thomas) - ✅ Some app improvements in newer versions - 💳 User-friendly interface for checking card details - 📊 Real-time card usage tracking - 🎯 Improved navigation in recent updates **Cons** - 📞 Extremely poor customer service responsiveness - 🐛 App crashes and freezes frequently - ❌ Unresponsive to cancellation requests - 💰 Unauthorized charges and hidden fees - 🔐 Login and authentication issues - 📱 App incompatibility with older iOS versions - ⏱️ Slow payment processing (24+ hours) - 🚫 Missing critical features in new app version - 😤 Misleading promotional offers and false promises - 🔄 Automatic logout during sessions - 💔 Deteriorated service quality over time - 📧 No email response to customer inquiries - 🎭 Aggressive sales tactics but no support after purchase - ⚠️ Charging fees for unused cards - 🔴 Difficult to reach customer service via phone **Commonly reported bugs** - App not opening or loading after updates - Login stuck or session expiration errors - Password change functionality broken - Credit card not displaying in app after activation - Card unlock option showing blank white screen - KYC update failing repeatedly - EID updation showing persistent errors - Payment transaction rejection despite available balance - Incorrect balance display and statement information - Duplicate transactions appearing - App showing wrong card or no card at all - Registration page stuck on blank white page - Excess limit fees charged incorrectly - Cashback points not reflecting in balance - Payment not showing in real-time - App laggy and slow performance - Error messages: 'Something is wrong, please try again later' - Buffering issues on payment portal - Downloaded wrong user statement - App incompatible with iOS 15.5 **Most requested features** - Real-time balance updates after payments - Current month outstanding amount visibility - Statement download functionality - Apple Wallet integration - Dark mode option - Direct manager escalation option in IVR - Cashback details visibility in app - Card full limit display in dashboard - SMS notifications for account deductions - Auto-logout disable option in settings - Previous statements and due dates visibility ## Newest reviews (18 of 75) ### 1/5 — Mis commitments no customer retention *2025-04-29, version 1.3.0* They have promised me offer for cash back in written and when the times comes to provide they denied and asked to close the card cheating with customers ### 1/5 — App bug *2025-04-24, version 1.3.0* This app is worse… I open the app I saw my credit card is blocked so I click the unlock the card option and then option came out to choose the card but card is not showing to select, just white background showing not card. ### 1/5 — Can’t login *2025-04-22, version 1.3.0* I am unable to login to deem app multiple times I try I reinstall multiple times I am giving correct id n password but the app getting stuck I want to activate my credit card help me ### 1/5 — Unable to see my credit card in login *2025-04-16, version 1.3.0* I am old user don’t know suddenly unable to see my credit cards just showing apply new card ### 1/5 — Worst Experience *2025-03-18, version 1.3.0* The Deem app is not user-friendly. Credit card payments take at least 24 hours to reflect, and the app lacks real-time balance updates. This creates unnecessary confusion, as the displayed balance doesn’t update immediately after payments are made. Additionally, their sales team promised cashback offers, but despite meeting the spending criteria, I haven’t received anything. This kind of misleading practice is unacceptable. Overall, a disappointing experience with both the app and the bank. Seriously makes considering switching to a better alternative. Deem is doomed! ### 1/5 — Negative star *2025-02-27, version 1.2.3* I need to give star just to post this review…. Even if doesn’t deserve one. Can’t open the mobile app since my IOS is only 15.5 version ! So inconvenient! Not helpful to the valuable customers/payers . Useless Deem app! ### 2/5 — Cashback Issue *2025-02-25, version 1.3.0* As advertised by Deem in Emails n everywhere that they will give Dhs 500/- as welcome bonus. But they gave me only Dhs 300 even after spending above Dhs 12,000 in 60 days. Very poor customer service and no response to the Emails by Deem. They have to improve alot in giving response to the Customers. ### 3/5 — Worst service *2024-11-28, version 1.2.6* I had to block my credit card for some reason and the replacement card was not sent on time and then I went for 1 month vacation. I sent out an email that I do not have the new card number so I won’t be able to pay the bill. I got no reply from deem. I got a call from collections team whom I explained the scenario that I don’t have new card number, so he gave me a link to make the payment and said I can’t do anything with the late payment fees that has been charged. He said you can send out an email for the same but as expected got negative response.Next, I cleared all the dues so that I could close my card but they again added interest charges for late fees. Magically I got a call from deem customer care( as it is very tough to speak with their customer care because they don’t give any option in the IVR menu for the same) and he ensured that I will give you 100 AED instantly so that this charges are covered and I will try to waive off the previous charges but nothing has been done so far. I got my replacement card but can’t activate the card as that option is still disabled. I don’t understand this reason. It’s one of the pathetic services I’ve received and would surely not recommend this card to anyone. Update: Deem customer care contacted me and resolved all my issues. Thanks Soul Thomas for your efforts. ### 1/5 — Almost impossible to get it cancelled or get rid of. *2024-11-23, version 1.2.6* While placing request to cancel the card, the guy literally said, sir we believe you are not leaving the country, just lying to get the card cancelled!!! The card was cancelled after 5 months and several emails/calls. The direct debit associated with the card should also be cancelled, but it isn’t. Now, Need another countless emails and international calls to get it cancelled. Due to this I can’t cancel my salary account and will be suffering the charges. ### 1/5 — Poorest application *2024-11-11, version 1.2.3* To be very honest this app and their customer service either its through instagram or application or their customer care number everything is worthless, first you apply for loan or credit card they take all your details along with the official email verification and then they forget about it. I hope that they doesn’t use our details for some other things. I highly recommend to avoid this application as it has been many days i didn’t receive any response. Couldn’t give zero star as its not in the option ### 1/5 — Cash Up point not show *2024-09-26, version 1.2.3* Cash up point not showing in my app ### 1/5 — Charging Over limit fee every month *2024-09-21, version 1.2.1* After your new app updating you are charging an excess limit fee of 325/- and VAT for every month even though I am not exceeding my credit limit. When I am reach to the customer care regarding this they were not a customer friendly service. ### 1/5 — Confusing app with horrible customer service *2024-09-20, version 1.2.1* The app is clearly cheaply made with horrible design, not functional or understandable. Most (not all) service staff are misguided and unhelpful for most crucial tasks like activation issues, clarity on card processes etc. Only interest from Deem team comes when salespeople call to sell new credit card or loan. But again when mentioning problems with existing issues - no solution from salespeople, customer service, anyone unless we call complain aggresively. Clearly another example of company with big name launching a weak credit card, weak application, pathetic service that is sold by overstressed sales people begging customers to help hit their targets. Wish I could cancel this card without someone in the Deem team losing money, but not an option. Please do not make my mistake, don’t take the card for the welcome offers - it is not worth the hassle after. ### 1/5 — Can't register *2024-09-05, version 1.1.4* Can't register new user after entering email address it's got blank white page and your app stuck called customer service wasn't helpful ### 1/5 — Worst *2024-08-28, version 1.0.9* Worst credit card.. issued cash back card on feb 24 , 30 aed cashback recived on next statement.. then no more.. talked with customer care they said stopped cashback benifits feb last.. 🥰 . And i cannot cancel the card for 1 yr because of welcome bonus🤣. ### 1/5 — No current balance of cards *2024-08-19, version 1.0.9* The app does not show the current balance in our credit cards and only shows last month statements due balance. Realtime balance is so basic feature which is not available in Deem app. Strangely, Deem cards can be added to Google wallet but NOT to Apple wallet. ### 1/5 — Worse Credit card *2024-08-09, version 105* I don’t know how this type of Credit card exist in uae , These people are worse credit card service they have charge me without using the credit card which is unacceptable . I told them that i don’t wanna use the account and i won’t pay anything that i haven’t use it . i send them email they didn’t response my email and all . They made my Credit score BAD . I will recommend everyone don’t use this account . ### 2/5 — Cc full limit *2024-07-14, version 0.9.4* Cc full limit is not showing in the dashboard just used and remaining this is not good ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working *2025-10-23, version 1.3.8* Not working in iphone ### 1/5 — Overall *2025-10-03, version 1.3.8* No response to the calls and no action to service requests. Requested for card cancellation long time back and given false offer promises. Fed up with calling too many times and loosing phone recharged amount. ### 1/5 — Bad customer support *2025-09-23, version 1.3.8* No option to connect with customer care. I am trying to cancel my card, sent multiple emails, raised multiple service request- no action. ### 1/5 — Password change *2025-09-03, version 1.3.8* Tried to change password but when I put new password it says login session expired what is this happening? ### 1/5 — Worst bank - Stay away *2025-08-30, version 1.3.8* The app is super glitchy, they have automatically changed my reward payout category. I have raised multiple requests but no response and they ignore it. 1000 calls before you take a card, none when you actually need them… ### 1/5 — Predatory payment method *2025-07-18, version 1.3.8* They will charge money despots of fault of their App. And despite of no pending amount they will not let you close the card. There is no option to get away with this card through App, email or customer care. Abhorrent and disgustingly scamming company ### 1/5 — Half star was maximum they deserve *2025-07-18, version 1.3.8* I wish I couple have given them even lower rating than this as they don’t deserve to have even 1 star. Until a prospect has not taken any facility with them , these guys will chase you day and night. And the day you want to settle your account and request for a liability letter , believe me that to get your request answered is impossible. They will make sure not to answer any emails no phone calls (which is on automation). Their customer service is not POOR as POOR has some credit to it. These guys are below POOR as they don’t answer any query of yours when any client wants to settle his or hers account. ### 1/5 — Extremely Poor customer service *2025-05-12, version 1.3.7* When it’s time to cancel the card, they don’t respond for days on end, and then lie and say they tried calling you and close the case. The approx wait time for customer service is 10-15mins and there’s never a manager available to speak with! Terrible customer service! DO NOT use them! ### 1/5 — Bad customer service *2025-05-10, version 1.2.3* Very bad experience, you update your software to a version that can’t be accessed by my mobile so I’ve been without access for some time and your customer service did nothing about it ### 1/5 — Extremely disapointed *2025-05-05, version 1.3.7* I was asked to apply for this credit card stating lifetime free still they charged me with the anual fee which i had to forcefully pay to avoid overdue n interest charges and immediately i placed request to close my credit card which they didn’t do it now its been more than a year i am following up with the team on emails as i am no longer residing in uae still there are only automated emails reply coming without any solution i simply want to close my credit card as all my dues were clear kindly assist me as i m in india kindly try to reach out to me or simply close my credit card ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent service *2025-07-31, version 1.3.8* Hello team , I would like to thanks for one of ur staff mr wasay best sercive and knowledge he provide throughout my concern really appreciate ### 5/5 — Service *2025-04-21, version 1.3.0* Their retention team is awesome, specially Mr. Syed Akbar Naqvi, I was suppose to paid my card, but just because his dealing with I came back again and retained my card. ### 5/5 — Good *2024-04-17, version 0.8.2* My problem resolved Akbar ali from complaint department thank you soo much ,5* My cash back points credited,excellent service from Akbar ali ### 5/5 — Support to close my credit card *2024-03-19, version 0.8.2* KHALED and AKBER ALI provided me with excellent support in closing my credit card Thank you both for your support. Thank you both for your support. ### 5/5 — Great *2024-01-17, version 0.7.0* New app better then old ### 5/5 — Great Improvements *2023-11-08, version 0.6.2* The New Application is showing better features and most of the previous issues are resolved. ### 5/5 — Good user experience and better look👍 *2023-11-06, version 0.6.2* Useful to check card details. ### 5/5 — User Friendly Interface *2023-11-06, version 0.6.2* This is just awesome & user-friendly for managing my credit card. Navigating through my account, checking transactions, and making payments is a breeze, it so easy to pay my credit card bills. I can make payments within minutes and the payment history is well-organized, helping me stay on top of my finances. ### 5/5 — Great App *2023-11-01, version 0.5.8* Very good app to check real time usage of my card and plan my finances. ### 4/5 — App is just ok, but there’s more to improve *2023-12-24, version 0.6.7* They fixed a few errors that was existing in previous version and its better now. However, there is still scope to improve especially on navigation. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*