# DeepPocket — user reviews > 151 indexed App Store user reviews of DeepPocket by T2P Company Limited, rated 3.90/5 from 33 ratings. - Source: https://appshunter.io/ios/app/deeppocket/id1012822362/reviews - App overview in markdown: https://appshunter.io/ios/app/deeppocket/id1012822362.md - Rating breakdown: 5★ 24 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 8 ## Newest reviews (14 of 151) ### 4/5 — Works good for me *2026-06-04, version 5.8.2* I have downloaded the app after a similar company unexpectedly paused my account for QR payments abroad. Had to retake photo of my ID several times for the check but everything else worked well and it was easy to set up an account to use it. Tried several payments including bills and QR payments. All worked seamlessly. Would be great if PEA could be added amongst companies to pay bills to. Thank you. ### 4/5 — Add this *2026-05-02, version 5.8.2* Would be good if you can add multiple debit/credit cards ### 3/5 — It works, with a major caveat *2026-04-22, version 5.8.1* I was able to do all the ID checks, top up my account, and spend money using QR codes. The issue is that it's not possible to take out money if you're a foreigner into another bank account. I contacted customer service about this, and they mentioned that they have no plans of supporting this feature. This is a serious flaw. ### 2/5 — Take my money but no credit *2026-03-18, version 5.7.5* Application take my money from 20.02.2026 and I give them all information all bank information and they still didint give my money back and yesterday one of stuff from massanger text me and say we fix ur problem please check balance I check still no money and I ask no money he didint answer and Today difrent person text me how can I help u its like a big JOKR and DEEPPOCKET STIİLL DIDINT GIVE ME MY MONEY İ JUST WANT MY MONEY İN APLİCATİON ! ### 3/5 — Потеряли карту *2026-03-06, version 5.7.2* Отправлял карту на адрес в таиланде, курьер не смог доставить, в итоге отправили обратно, в приложении до сих пор висит окно «активируйте карту», поддержка больше года отвечает однотипно, не решая проблему. ### 1/5 — Scam *2026-03-05, version 5.7.1* Bank of scammers. Never use this bank. ### 1/5 — Avoid *2026-03-02, version 5.7.1* Total scam of a company, promotes you can scan QR codes to pay, can’t even pay MEA electricity bill or phone/wifi/tv of a major Thai phone company, cant even transfer account balance back into AUD ### 1/5 — Slow performance, High fees *2026-02-28, version 5.7.1* The app is too slow. The transfer process is not straightforward and the top-up fees are high. ### 4/5 — How to find an account number *2026-02-18, version 5.7.1* I can't find my card account number. How do I do this? I want to top up my account through my bank, but I only see the card number. Is there a way to find out my card details? ### 1/5 — Scam? *2026-02-05, version 5.7.0* It’s good till your money go missing and the customer service representative repeatedly copy paste msgs and no outcome. QR paid 1900 and the money got deducted but the vendor never received. All I asked is give me a pdf confirmation of transaction so I can forward to vendors bank but still nothing from DeepPocket. Cash is kinda, carry cash ### 1/5 — Блокируют средства *2026-02-04, version 5.7.0* Используя данный сервис будьте готовы к тому, что в любой момент ваши средства могут заблокировать без возможности вывода, если вам их перевели по куар коду. Обосновывая это тем, что пополнение некорректное или от подозрительного лица. Вернуть средства не дают. Причем деньги могут заблокировать за пополнение, которое вы сделали несколько недель назад и эти средства уже потрачены. В моем случае после использования сервиса на протяжении года заблокировали около 500$ и не дают вывести. Вот это я понимаю лояльность и защита потребителя.. ### 1/5 — คนไทย *2026-02-03, version 5.7.0* อย่าใช้แอพแย่มาก ### 1/5 — Illegal blocking of funds *2026-02-03* They blocked the card with my money because my friend topped it up with his Thai card. After that, they ask for their friend’s passport details and a photo of his passport! They stopped responding to my messages in the chat! More than one service has no right to demand information about third parties and their passport data without their consent! It’s not written anywhere in the contract! **Developer response:** Please note that some reported issues may result from usage not in line with the intended purpose of the application. For your safety and to expedite assistance, kindly share the details of the problem via our Call Center at 01-114-7456 or email at service@t2pco.com. Our team will review, coordinate, and provide you with an update at the earliest opportunity. ### 1/5 — Not working *2026-01-28, version 5.6.2* Scan my passport 10 times and it still says it’s blurry. You can’t manually put in your passport information, and each time when the scan fails you need to start from the beginning again and scan your face I give up… ## Most critical reviews (10 lowest-rated) ### 1/5 — i guess it is scam *2026-06-30, version 5.8.4* i afraid used infos stolen ### 1/5 — SCAM *2026-06-23, version 5.8.3* They are inactive my account and they take my passport and card photo. Open my account. ### 1/5 — DON’T BOTHER! *2026-06-06, version 5.8.2* My experience with Deep Pocket has been extremely disappointing and has left me without access to my own money when I needed it most. I deposited funds into the platform with the expectation that I would be able to use them for everyday transactions and transfers. However, when I attempted to transfer THB 10,000 to pay my rent, I was informed via Messenger that transfers were limited to approximately THB 1,700 per transaction. This limitation was not made clear to me beforehand and came as a complete surprise. Even more concerning, I was then told that I should not make too many transfers because multiple transactions could trigger restrictions or suspension of my account. I was advised that making more than five transfers could create issues, despite the fact that five transfers would not even allow me to move the full THB 10,000 required to pay my rent. The situation became even worse when my account was subsequently restricted and my funds effectively became inaccessible while I was asked to provide documents and wait for a review process that could take several business days. During this time, I still had financial obligations to meet, but no practical access to my own money. The combination of undisclosed transfer limitations, warnings about making multiple transfers, account restrictions, lengthy review periods, and poor communication has created an experience that I can only describe as stressful and wholly unsuitable for anyone who needs reliable access to their funds. Financial services depend on trust, transparency, and predictability. In my experience, Deep Pocket failed on all three counts. Based on my experience, I would strongly recommend that anyone considering this app proceed with extreme caution and carefully consider whether they are comfortable with the possibility of unexpected transfer restrictions and delayed access to their funds. ### 1/5 — Ain’t even topping up *2026-06-03, version 5.8.2* Can’t ### 1/5 — Waste of time *2026-05-11, version 5.8.2* Spent an hour providing ID then it says card inactive - not working from Australia I assume. ### 1/5 — Not for tourists *2026-05-08, version 5.8.2* The ads shown on TikTok are scam, this is for long-term Thai foreigners, not tourists, even though you give your passport you need at least 1 Thai document, total waste of time ### 1/5 — Worst customer service and features *2026-05-08, version 5.8.2* For 3 years I used it, the developers try to make something more stupid from that last fail, first it was % from each transfer, then 3000 Bhat limit, now it is 1700 Bhat for each transaction, so What was the point of making this app, only god knows…. ### 1/5 — Blocked the money *2026-04-20, version 5.8.1* They blocked the money in my account. First, they told me to go to the sender's bank, but after I visited, they told me to go to the police station. The funds were never unblocked. ### 1/5 — แย่มากแย่ที่สุด This is the worst application I've ever used. *2026-04-16, version 5.8.1* ถ้าใครกำลังที่จะใช้หนีไป ใช้อยู่ดีดีบัญชีก็โดนแล้วรอเป็นอาทิตย์ พอปลดปุ๊บสักพักนึงก็โดนล็อกอีก สุดท้ายทำเรื่องถอนเงินเข้าบัญชีอีกสองอาทิตย์ For anyone unfamiliar with this app, I strongly advise against using your account. It can get frozen at any time, and the process of unlocking takes a very long time. I strongly do not recommend it, but if you want to try, go ahead. ### 1/5 — Verification *2026-03-07* Terrible verification system. I’ve attempted it dozens of times and it keeps rejecting my photo for being ‘blurry’ or ‘face doesn’t match.’ Completely frustrating and a waste of time. **Developer response:** For further assistance, you may provide us with additional details (e.g., registered phone number, national ID or passport number, or other personal information for verification) via service@t2pco.com or through our Call Center at 02-114-7456, available 24/7. ## Most praised reviews (10 highest-rated) ### 5/5 — perfect app for tourists in thailand. *2026-07-21* this saved my life in thailand! so easy to use and works so well!! ### 5/5 — LIFE SAVER! Finally something that you can do on your own. *2026-06-13, version 5.8.3* This app saved our trip! We had so many issues trying to set up thaitag and using prompt pay while in Thailand and because we didn’t bring any AUD it wasn’t possible. We wanted something I could set up in the hotel room and continue travelling without going to the bank and giving them AUD. Besides the app being abit slow to load sometimes everything worked really well !! Super happy with this and it made our trip so much easier being able to pay for things using the QR scan. ### 5/5 — Easy to use *2026-05-25* So nice to be able to top up with an American credit card. Many places don’t take a credit card and this is very handy. ### 5/5 — Great *2026-03-30, version 5.8.0* This is perfect if you want a functional account to use in Thailand ### 5/5 — Great app *2026-03-29, version 5.8.0* Best Thai spending app available for expats ### 5/5 — Convenience *2026-03-14, version 5.7.4* Easy to pay, ### 5/5 — Works flawlessly! *2026-01-05, version 5.6.2* aussie in thailand, found this treat, no fluffing around as long as you got internet, just like home banking but with code scaning, would like to see that i could pay with face card, but 6 passcode work! ### 5/5 — Request *2025-12-17, version 5.6.1* Please add the way to export transaction history or add email notification for each transaction. ### 5/5 — Works good *2025-12-17, version 5.6.1* Don’t have any problem with the app. Works fine for almost a year. Though things don’t develop much here. ### 5/5 — Great app *2025-12-11* If you going to Thailand or you already in Thailand you should install this app to pay by scan to local currency everywhere in Thailand **Developer response:** We sincerely thank you for your valuable feedback on the DeepPocket Application. We truly hope that you will continue to enjoy an improved experience with our services. Should you have any further suggestions or usage inquiries, please do not hesitate to contact us at service@t2pco.com or via our Call Center at 02-114-7456. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*