# DeFacto - Clothing & Shopping — user reviews > 30 indexed App Store user reviews of DeFacto by DEFACTO PERAKENDE TICARET A.S., rated 4.50/5 from 800 ratings. - Source: https://appshunter.io/ios/app/defacto-clothing-and-shopping/id1018207358/reviews - App overview in markdown: https://appshunter.io/ios/app/defacto-clothing-and-shopping/id1018207358.md - Rating breakdown: 5★ 625 · 4★ 87 · 3★ 15 · 2★ 9 · 1★ 64 ## What do users think of DeFacto? Overall sentiment: negative **Pros** - 💎 Best shopping app - ⚡ Fast delivery - 👍 Great quality products **Cons** - 🚫 No delivery to Iraq - 🤖 Poor customer service - 🔍 Difficult color selection - 🙅‍♀️ App not working **Commonly reported bugs** - Orders not received - Orders not refunded - App not displaying products **Most requested features** - Add support for Iraq - Improve color selection process - Add English language option ## Newest reviews (10 of 30) ### 4/5 — I like it *2026-06-13* Good for online shopping **Developer response:** Hello, Thanks for information. Have a nice day. ### 2/5 — Renk seçimi *2026-01-07* Son güncellemeden sonra ürün renk seçimi çok zorlaştı. Renkleri görmek için artı işaretine basıp aşağıya kaydırmak gerekiyor. Tam bu sırada en ufak bir harekette ya da 3 saniye renklere bakayım derken renk seçimi kayboluyor ### 3/5 — التطبيق قبل يستحق اكثر من خمس نجوم حاليا بعد التحديثات يستحق نجمة وحده بلزايد *2025-08-12* ر ### 5/5 — Iraqi customers *2024-03-17* As you can see there’s a lot of Iraqi trying to use the app but it is not supported, the website is good but the application is better tool. Please try to work on something for us & we will be grateful **Developer response:** Dear customer, In Iraq we are trying our best to make it easy for our customers. stay tuned. Thank you for choosing DeFacto ### 3/5 — language *2024-02-23* why you dont add English to your app? Its so hard for not native to use app. **Developer response:** Dear customer, In Iraq we dont have app. But in website you can choose arabic and english. ### 3/5 — language *2023-04-26* why you dont add English to your app? Its so hard for not native to use app. **Developer response:** Dear customer, In Iraq we dont have app. But in website you can choose arabic and english. ### 2/5 — Country not supported *2023-04-24* Sooo the defacto website actually ships to iraq and there are so many defacto stores in iraq but the app does not have support for iraq?😬😬😬 **Developer response:** Dear customer, Unfortunately we dont have App in iraq, but you can order from the website :) ### 1/5 — Support iraqi market! *2022-11-14* Didn't understand why a large well known market as you in iraq didn't support us in anyway in the App.!!! **Developer response:** Dear Customer, You can shop from our website in Irak or you can contact us through support@defacto.com. ### 5/5 — Where is Iraq *2022-11-14* I can't buy anything Why is Iraq not supported, while on the site it is supported? **Developer response:** Dear Customer, You can shop from our website in Irak or you can contact us through support@defacto.com. ### 1/5 — Bad *2022-11-09* So bad , I think there’s something wrong in this application it’s not working **Developer response:** Dear Customer, You can use our website in Irak or you can contact us through support@defacto.com. We are here to help :) ## Most critical reviews (10 lowest-rated) ### 1/5 — The worst customer support *2026-05-07* I just made an order and it shoes error the money is deducted and i can’t contact any customer support only ai auto reply . The worst online shopping experience. In Iraq ### 1/5 — Don't pay with CARD in Iraq! *2026-01-09* I placed an order more than a year ago, I never received it and they didn't refund nor reply to my inquiries. If you're ordering from Iraq stick to cash payment. ### 1/5 — خدمة عملاء فاشلة *2025-09-13* كل ساعة يجاوب مرة ويمكن بوت مو بشر حقيقي ### 1/5 — التطبيق *2025-08-27* غير شغال لايظهر الملابس ولا اي شي مع الاسف ### 1/5 — بغداد *2025-08-16* التطبيق مابي اي صور او ملابس يطلعلي -١ ليش عود ### 1/5 — التطبيق لا يعمل لدي جهازي ايفون 16 pro ومحدث على اخر تحديث لكن تظهر (نتيجه البحث -١) *2025-08-16* ارجو حل الموضوع ### 1/5 — العراق *2024-12-22, version 4.86.1* لا يوجد توصيل لمعظم الدول ### 1/5 — Very bad *2023-05-17* We went to defacto and we bought some clothes the cashier there offered us delivery for the clothes and said it was something new, so we accepted because we wanted to try, they kept saying the order will come in 2 days it took A LONG time!!! when it came they didnt give us all the clothes and we literally paid for them?!we called them and they said they will give us the rest in a few days after a long time it arrived and guess what? the pants had A SENSOR in it?! can you believe that?! I do not recommend!! **Developer response:** Dear customer, Firstly we apologize for the problem you faced. And there is no any policy that it will arrive to you in 2 days. Secondly you can check the delivery time in our official webiste Main page. For any assistance you can contact us through support@defacto.com. ### 1/5 — Very stupid app/ Very bad customers service *2023-05-03* I order an item online through the app. After successful payment, the order was deleted from the account. Now, I can’t track my order or get a refund. The customer service is terrible, no help at all. ### 1/5 — Order ETA: 2055 *2022-12-20* My friend ordered some clothes 20 days ago but never got them! (Payment on delivery)..Do not recommend them! **Developer response:** Dear Customer, You can only shop as online from our official website. ## Most praised reviews (10 highest-rated) ### 5/5 — العراق *2025-12-26* البضاعة جميلة والتسوق اونلاين ممتع شكرا لسرعة التوصيل ### 5/5 — ا *2025-09-27* 🥰🥰 **Developer response:** Merhaba, ilginiz için çok teşekkür ederiz. Sevgilerle ❤ ### 5/5 — Best quality, fast delivery *2025-09-25* Very helpful ### 5/5 — 😍 *2025-06-22* My favorite on line shopping ### 5/5 — ممتاز *2025-04-28* ممتاز جداً ### 5/5 — Love it *2025-04-25* Very useful ❤️❤️❤️ ### 5/5 — Iraq *2025-03-04* The best shopping app in the world, thank you ### 5/5 — Support Sulaymaniah, Iraq *2025-02-09* Hello DeFacto, as a customer I can’t order your products because I’m living somewhere as sulaymaniah hopefully you’re having service to The province of Sulaymaniah, Thank you. ### 5/5 — النجف *2024-12-18, version 4.86.1* مجمع السلطان ### 5/5 — Suggestion *2024-07-10* Add Palestine to your app please --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*