# Defender 24-7 — user reviews > 93 indexed App Store user reviews of Defender 24 by Empowerment Technologies Inc., rated 4.70/5 from 3,390 ratings. - Source: https://appshunter.io/ios/app/defender-24-7/id1449212954/reviews - App overview in markdown: https://appshunter.io/ios/app/defender-24-7/id1449212954.md - Rating breakdown: 5★ 2,855 · 4★ 277 · 3★ 95 · 2★ 43 · 1★ 120 ## What do users think of Defender 24? Overall sentiment: negative **Pros** - 🚀 Good quality and value - 👍 Easy setup and use - 🔒 Reliable system - 💡 Customizable motion detection **Cons** - 🐛 Frequent crashes and freezes - 🐛 Playback and live view issues - 🐛 Connectivity and sync problems - 🐛 Buggy app updates - 💤 Slow app performance - 🔒 Poor customer support **Commonly reported bugs** - Inability to share devices with other users - Time/date inaccuracies - Push notifications not working - Frequent app crashes and freezes - Compatibility issues with iOS and Mac **Most requested features** - Improved motion detection and alerts - Ability to set custom camera views - Better playback controls and scrubbing - Seamless multi-device support - Expanded desktop/web app functionality ## Newest reviews (13 of 93) ### 4/5 — No 2x playback *2026-02-18, version 1.5.1* The app is fine but I wish there was a way to speed up the playback on the app ### 2/5 — Won’t stop crashing *2025-11-25, version 1.5.1* Won’t stop crashing ### 2/5 — Camera system and app *2025-03-23, version 1.5.1* The camera system is good for the first year or two latest after. The camera than gets blurry and the it take 3-5 time of opening the app before it stops crashing ### 2/5 — Time is always off *2025-02-04, version 1.5.1* Camera works, but cannot get the time and date to be correct. No way to set it in the app…. Also notifications don’t work ### 2/5 — Crashes and Playback Issues *2024-12-29, version 1.5.1* I’ve had the 16 camera system for almost 10 years now and on my 3rd iPhone during that time. The iPhones are used to check on my house when away. Unfortunately, the app often glitches (freezes & crashes) out when trying to use it. So when trying to review the motion activated videos it becomes quite the challenge. ### 4/5 — Good, but could be better *2024-12-07, version 1.5.1* Missing speed setting on playback. ### 2/5 — Defender 24 *2024-08-19, version 1.5.1* Only one camera can be used for voice or sound. Can’t not be live watching on computer. On tablet this software keeps freezing on live watching. ### 1/5 — Latest update *2024-03-27, version 1.5.1* The last update on 9/2/23 is a pain. Keeps failing, a half inch of the screen is a yellow bar, and I don’t know what the new part with the little man icon is all about. Go back to the way it was. It has been six months from the last app update. Whoever worked on that update should be fired. This was a great app before September. Now it constantly crashes. It crashes on my iPad, my iPhone, my wife’s iPad and iPhone constantly. You have to log in multiple times. I have had to log in as many as thirteen times before it is stable. That never happened before the update. This is my second system, I had the 1080 system and updated to the 4K system I now have and was considering upgrading to the NVR system, but there is no way I would do that the way this app works. If I do change systems to a newer system it would no longer be Defender. ### 3/5 — App crashes *2024-01-20, version 1.5.1* Since the last update this app has begun crashing if I try to open any camera or view without waiting 15-30 seconds. Occasionally it will crash on its own or if I change camera views too quickly. iPhone 12 on latest release. ### 1/5 — No customer service whatsoever *2023-12-24, version 1.5.1* I contacted this company several times to get a very simple issue resolved. It took over two weeks for them to respond, then they gave me an incorrect answer. When I contacted them again, maybe a third or fourth time they never responded. I would never purchase another product from this company. ### 1/5 — Literally the worst *2023-12-17, version 1.5.1* Never was able to get online the System says it has so many options but not a single instruction to tell you how to do any of it totally worthless. A colossal waste of money. ### 2/5 — Don’t care for new app configuration *2023-11-16, version 1.5.1* Preferred the app before this last configuration. Images would appear upon opening. Now you have to open each camera image separately. Please return to previous set up. ### 4/5 — Good quality *2023-10-31, version 1.5.1* Two 2 years and working !!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible customer support *2026-06-29, version 1.5.1* I truly do not know how these people have such high reviews. I have not been able to get any help from anyone regarding my system for over 3 hours. I can’t imagine if a real security issue was happening how incompetent the service would be then. Sell your stock and find someone else, someone better to protect you. ### 1/5 — Still garbage *2026-04-06, version 1.5.1* When are you people going to release an update that doesn’t cause the app to crash every other time it is opened? Never I guess. How this app has over 4 stars for the reviews is beyond me. Even your so called customer service has no clue how to resolve issues with the app. Crashing every time it’s opened now. ### 1/5 — Defender *2025-06-13, version 1.5.1* The app keeps on crashing. No desktop app. ### 1/5 — Garbage camera system *2025-05-09, version 1.5.1* App doesn’t work well at all - bad all the way around ### 1/5 — Broken app and system needs an entire tech department to use properly *2024-11-19, version 1.5.1* I bought these cameras a few years ago from Costco. And thank God, I have not needed to use the footage until yesterday. First of all on my phone I can record record the incident, but the app is broken and will not let me share the footage I recorded. And once it’s recorded, and you go to play it back, you cannot zoom in or it pauses the entire video. So I went to the hard drive on my TV and tried to figure out how to save the specific date so it doesn’t get recorded over. Absolutely impossible to figure out without a tech department. I still cannot figure it out. These are supposed to be 4K cameras. And the video footage I have is so grainy you can barely tell if it’s a woman or a man. I cannot tell the make or model of vehicle let alone the license plate. So how do these cameras help me now that I actually need the footage. Better to go to Best Buy and buy some more user friendly. ### 1/5 — Mike *2024-10-26, version 1.5.1* Idk why the app has to time you out and say you are only “allowed” to view YOUR CAMERAS live on your device for 5 minutes so I cannot view on my devices I have only just to display my cameras at and away from home. It will not let you continuously view them. Why??? ### 1/5 — App *2024-09-26, version 1.5.1* The worst app and camera system to purchase. I advise everyone not to waste their money. I bought 3 systems to replace at my 3 business. None of them is doing the job ! ### 1/5 — Slow *2024-08-22, version 1.5.1* The camera App is getting slow, the app was running very smote before and now it takes forever to load all cameras and if you watching playback good luck it will hardly work. Hope they come up with an upgrade for this app and make it smooth is before..Thanks!!! ### 1/5 — Still garbage *2024-05-02, version 1.5.1* When are you people going to release an update that doesn’t cause the app to crash every other time it is opened? Never I guess. How this app has over 4 stars for the reviews is beyond me. ### 1/5 — crash *2024-03-30, version 1.5.1* worst app ever .. need to update . app crash a every time. They need to update and implement service. ## Most praised reviews (10 highest-rated) ### 5/5 — Camera *2026-07-16, version 1.5.1* Can’t figure how to get rolling please help me please!! ### 5/5 — Best *2025-09-08, version 1.5.1* Good love it ### 5/5 — Customer service & equipment *2024-08-28, version 1.5.1* I have just purchased my 2nd set of cameras for our new house. My first one was 8 cameras. This one is 16 cameras. I install cameras for business and home I used a different brand . I have now switched to Deffender cameras. They have better picture quality especially when you zoom in to capture a face or license plate . They are easy to use and the recording play back is clean as the live video . The customer service is outstanding. You actually speak to a person that understands the system they sell . This by far the best for the money. You’ll love the app for your phone you’ll instantly pictures and video of what’s going on at home. This system gives you peace of mind when your not home. Thanks Deffender Tim C ### 5/5 — Review *2024-04-07, version 1.5.1* Very reliable system ### 5/5 — 4K *2023-12-22, version 1.5.1* Absolutely stunning pictures and videos. Easy setup and simple to use. Great value for the money and simple to install. ### 5/5 — Works great second time *2023-12-21, version 1.5.1* Every time we log on the first time it does image recognition and then closes have to open a second time then it works great. It does this on all three of our devices. We are using a iPhone 13, iPhone 14, and iPhone 12 Also would be nice if went back to older version of viewer when you had the large version of camera on phone and when you swipe all the way left and get to last camera it would go back to first camera. Now when you swipe all the way left and gets to last camera it won’t go and you have to swipe right to get back to first camera. When trying to watch something that is on multiple cameras the old way was much easier. ### 5/5 — Feel safer. *2023-10-23, version 1.5.1* Best system going for quality and affordability.I would recommend Defender products over the other brands. ### 5/5 — Love my defender system *2023-10-21, version 1.5.1* Exactly what I wanted. I’ve had a defender system for over 10 years now. ### 5/5 — Satisfacción level *2023-10-20, version 1.5.1* I have three different types of cameras at three different locations and this one is the best quality in many aspects. The resolution is great, the alert sensitivity is easy and accurate to adjust and the respond moving from one camera to another on the app is fast no lag time. Great product! ### 5/5 — Need customer service *2022-12-29, version 1.4.0* I love these cameras I just have a issue I cannot find how to get in contact with customer service I bought the cameras myself but my ex bf used his email and log information and passcode i told him to get off of my cameras he said he did get his email out but i want to speak to customer service to see what i can do because his email is still on the cameras system and i need to know how exactly he can get off my cameras. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*