# Defender Guard — user reviews > 194 indexed App Store user reviews of Defender Guard by Empowerment Technologies Inc., rated 4.60/5 from 4,196 ratings. - Source: https://appshunter.io/ios/app/defender-guard/id1471331497/reviews - App overview in markdown: https://appshunter.io/ios/app/defender-guard/id1471331497.md - Rating breakdown: 5★ 3,343 · 4★ 477 · 3★ 159 · 2★ 67 · 1★ 150 ## What do users think of Defender Guard? Overall sentiment: neutral **Pros** - 🚀 Great camera quality - 👍 Easy installation - 🔒 Provides security - 💡 Excellent value for money **Cons** - 🐛 Notifications not working properly - 🐛 Connectivity issues - 🐛 Crashes and app instability - 🐛 Overly sensitive motion detection - 🐛 Inability to distinguish between humans and other motion **Commonly reported bugs** - Notifications not showing live camera view - Cameras going offline frequently - App crashing when trying to set up detection zones - Inability to view past recordings - Inconsistent performance across different cameras **Most requested features** - Ability to log in on multiple devices simultaneously - Improved motion detection to distinguish between humans and other motion - Faster and more intuitive app interface - Option to override recordings when storage is full - Integration with smart home platforms like HomeKit ## Newest reviews (17 of 194) ### 3/5 — Logging in *2026-08-08, version 4.0.1* I know this has happened before. When I first started using this app, it stayed logged in. Then there was a point where it was logging out so I have to re-login. Then an update came, and this issue was resolved. Now the problems back again, where the app keeps logging me out. ### 4/5 — Can’t register (fixed) *2026-04-04, version 4.0.1* Update: initial chat conversations were frustrating, but company fixed the issue. Email conversations were helpful. Cameras are great so far. Updated from 1 to 4 stars. Original review: Bought via Costco and have to return. The app won’t send me a verification code to register and set up the product. Can’t use it. Company was not helpful in repeated attempts to rectify. ### 2/5 — Overall good, but ads? *2026-01-08, version 4.0.1* The app was great a few years ago but got bloated up with proposed subscription plans and recently even started sending notifications for their cloud services. Very annoying. ### 2/5 — Ads. Reduced features. *2026-01-07, version 4.0.1* Recently the app got an update that improved the user interface, however, I’ve started receiving annoying ad notifications and the app opens up to a several second long full screen un-skippable ad. This aggressive advertising is not only annoying, but a security issue when I need to respond quickly to a camera event. ### 3/5 — Cameras stopped recording *2025-10-21, version 3.3.2* After the update of the App several cameras stopped recording. Still not working. ### 4/5 — AI detection *2025-10-10, version 3.3.2* I don’t know if it’s the app or the camera but notifications keep going off to my park vehicles. I keep getting vehicle detected notifications at random intervals. For this reason I am taking 1 star. Other than that the application does what it is supposed to do. I love the cameras the quality of video and the device itself is great. ### 2/5 — Fails to track. *2025-10-08, version 3.3.2* The camera for some reason, when in the tracking mode will pick up a subject, begin to track that subject then just stop while the subject is still in frame. This usually occurs when tracking from left to right. Tried to correct the issue to no avail. ### 2/5 — Camera Auto-Movement & App Logout Issues *2025-09-29, version 3.3.2* PT camera shifts from set position, HD switches to QHD, and the app keeps logging out even with quick pass, on the latest 3K Tri Lens.” ### 2/5 — Problems *2025-09-02, version 3.3.2* Seems to be ongoing issues. Difficult to register and set up ### 3/5 — No notification *2025-08-24, version 3.3.2* The app is not given any notifications. Everything seems to be enabled but notifications are not popping up. I have to manually open app every time to view footage ### 2/5 — 3K Plus *2025-08-16, version 3.3.2* Les détections ne sont pas enregistrés. Seulement quand je clique sur enregistrement continu que l’enregistrement fonctionne. ### 1/5 — Spam Ads *2025-07-09, version 3.3.2* Constantly spams you with push alerts and ads. It’s awful. ### 2/5 — Lots of false positives *2025-07-09, version 3.3.2* This system will be triggered by leaves, shadows and even light going off at night. ### 1/5 — Poorly designed app *2025-07-09, version 3.3.2* I have two Defender Cameras 1. Main App Screen only shows live video on top camera. Competitors are able to show live video simultaneously from multiple cameras 2. Cameras cannot be dragged around ir rearranged. I prefer second camera to be on top. App won’t allow it. 3. Timestamp is on top right of video. During day time that part of screen has the sky - so, cannot read timestamp. I requested they move timestamp to bottom of video like the competition. Frustrating. 4. Once a week I would like to reboot camera to fix any glitches. Competition offer it as an option within automatic routines. I requested this. Not done. 5. Within routines, please allow enabling select time periods for human detected, vehicle detected etc instead of generic ‘motion detected’. Folks who live near busy street, would benefit from disabling human notifications during day and enabling human notifications during night. ### 1/5 — New home screen spam with ads *2025-07-08, version 3.3.2* The app has been recently spamming me with iPhone home screen notifications, hawking stuff like their cloud service. It never used to be this way. The Ad toggle within the app’s settings is off. Support has not contacted me back. ### 4/5 — Can not register *2025-07-03, version 3.3.2* Can not register ### 1/5 — Bad update - crashing *2025-07-02, version 3.3.1* Crashes every time you try to open the app. Submitted a ticket through their support link, haven’t heard anything back. Please let us rollback to a function version of the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — No thumbnail show for iPhone notification *2026-07-27, version 4.0.1* Poor App support ### 1/5 — Very disappointed with Defender Cameras and their customer support. *2026-05-21* Very disappointed with Defender Cameras and their customer support. I already owned a Defender system with 3 cameras, and nowhere during the cloud subscription purchase process was it clearly explained which camera models were actually compatible with that specific cloud plan. Because of that lack of information, I ended up purchasing the wrong cloud service. After realizing the issue, Defender refused both options that any reasonable company should offer in this situation: either refunding my money or changing the cloud subscription to the correct compatible version. Instead, they simply blamed the purchasing process and said they could not help. Trying to reduce my losses, I even purchased another model called Defender Go because it was cheaper and I thought it would at least work with the cloud plan I had already paid for. But again, nowhere was it clearly stated that Defender Go cameras use a completely different app and are NOT compatible with the regular Defender cloud service. So now I’ve had problems TWICE: - My original 3-camera system became basically useless for the cloud plan I purchased. - I had to spend more money trying to fix the situation myself. - I still lose the money from the incorrect cloud subscription. - Customer support was extremely slow and unhelpful the entire time. Yes, I may still be able to return the Defender Go cameras, but that does not solve the fact that I am still taking a financial loss because Defender failed to clearly explain compatibility between their own products and services. A company should make compatibility information obvious BEFORE customers pay. This entire experience has been frustrating, confusing, and unnecessarily expensive. **Developer response:** Hello Daiana, We’re very sorry to hear about your experience and understand how frustrating this situation has been. We appreciate you taking the time to share your detailed feedback regarding the cloud subscription compatibility and setup process. We would like the opportunity to review your case further and see how we can help. Please email us at support@defendercameras.com with your order details. If you have already contacted our support team, please provide your ticket number so we can locate your case and assist further. Best Regards, Stephanie | Defender Customer Experience Expert ### 1/5 — Ads on lock screen *2026-05-15, version 4.0.1* I have ads turned off in the settings yet I’m still shown ads for Defender services. I am already a customer. Stop trying to extract more money from me. ### 1/5 — Used to Work Great on macOS… Now It’s Broken *2026-04-02, version 4.0.1* I used to rely on Defender Guard on macOS, and honestly it worked pretty well before. But lately it’s been a mess. After recent macOS updates, it either doesn’t run properly or just fails silently. Features that used to work are now unreliable, and troubleshooting feels like guesswork. For something that’s supposed to provide protection, that’s a pretty big problem. It’s frustrating because it used to be solid. Now it feels like the macOS version has been neglected or broken by updates, and there hasn’t been a clear fix. Wouldn’t recommend it on Mac right now unless they address these issues. ### 1/5 — Trash *2026-04-02, version 4.0.1* My neighbours passed away in a fire two days ago and the camera caught nothing. It says I need a sad card. Absolute garbage. Just devastating this could have saved or give us a reason to how the fire started don’t buy ### 1/5 — Can’t register *2026-03-26, version 4.0.1* Bought via Costco and have to return. The app won’t send me a verification code to register and set up the product. Can’t use it. Company was not helpful in repeated attempts to rectify. ### 1/5 — Garbage ads *2026-01-17, version 4.0.1* They never list whats in the next update .. now i have ads in my way. Everything seems to have ads running everywhere. ### 1/5 — so annoying *2025-11-23, version 4.0.1* I cannot even login to my app. I successfully reset my password and still, at last step I get a red memo with login failure. I’m foing to take your cameras back to Costco! Enough of this nonsense! ### 1/5 — No post-recording duration setting upon detection & cannot download videos *2025-10-16, version 3.3.2* The app requires post-recording duration setting. Please add that. Now, the recording file just stops as soon as after it detects a human or a vehicle. I have to manually go to all recordings folder to check the rest of the detection. Also, there should be a convenient way to just download the videos, not recording again and having screenshots. ### 1/5 — Meh *2025-07-24, version 3.3.2* Notifications appear and aren’t camera notifications but spam to buy stuff from them. App is hard to navigate, pages are confusing and don’t quite make sense the way they’re organized so the user experience is awful. Recently had this expensive camera go offline for no reason. Following the prompts to remedy and half-way through it says to push the reset button without telling you where it is - there’s just a pic of an arrow pointing to the LED light which is just a repeat of the previous page’s graphic. Try to find info in the app showing where the reset button could be located before climbing up a ladder and can’t find a user guide anywhere within the app. Maybe it’s there, maybe it isn’t but the stupid way it’s set-up, I’ve gone in circles for the last 15 minutes and couldn’t find it. ## Most praised reviews (10 highest-rated) ### 5/5 — App Worked great *2025-11-16, version 4.0.0* I had no issues with this app in the time Ive been using it , it functioned as intended. ### 5/5 — Awesome product *2025-09-04, version 3.3.2* Fully satisfied with this security camera. ### 5/5 — Amazing app! Amazing Cameras!! *2025-08-11, version 3.3.2* This app is easy to use and reliable. I have never had a crash or false notifications since installing my Guard Cameras. The activity zoom settings allows me to only monitor the high traffic areas and minimize extra alerts. ### 5/5 — Defender Guard *2025-06-27, version 3.3.1* Al abrir app sólo Parparea y se sierra sola. ### 5/5 — Great app and it's Free! *2024-12-26, version 3.2.0* Been using Defender Guard security cameras for past 3 years. Initially, app wasn't that good to use but as updates over the years has improved to satisfying. Eventually will need new cameras later but happy with the products and app work great together. ### 5/5 — Great app *2024-12-20, version 3.2.0* Camera and app work fantastic ### 5/5 — Impressive cameras and app! *2024-12-19, version 3.2.0* Very happy with these cameras and app. Fast, high quality, and responsive. Only 2 requests: 1. Please release a native Apple TV app! 2. Please fix portrait/landscape mode in iPad app. Thanks! ### 5/5 — Awesome update! *2024-09-13, version 3.1.0* Thank you so much for adding the arm/disarm feature! This has made the app so much better and easier to use! The updates keep getting better awesome product! 💯 ### 5/5 — Great camera *2024-07-31, version 2.0.8* I love this camera, it way much better than Logitech circle which is replaced with this camera, in fact I now have 3 cameras setup on my property. ### 5/5 — Camera *2024-05-26, version 2.0.8* Excellent service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-24.*