# Degoo: Online Cloud Storage — user reviews > 1,205 indexed App Store user reviews of Degoo by Degoo Backup AB, rated 4.50/5 from 9,322 ratings. - Source: https://appshunter.io/ios/app/degoo-online-cloud-storage/id1154082727/reviews - App overview in markdown: https://appshunter.io/ios/app/degoo-online-cloud-storage/id1154082727.md - Rating breakdown: 5★ 7,138 · 4★ 956 · 3★ 421 · 2★ 198 · 1★ 609 ## What do users think of Degoo? Overall sentiment: negative **Pros** - 🚀 Good storage for cost - 👍 Lots of free storage - 💡 Rewarding for referrals **Cons** - 🐛 Laggy and unstable - 🔒 Concerns about data privacy and security - 🔋 Slow upload speeds - 🚫 Accounts terminated without warning - 🚫 Difficult to retrieve data **Commonly reported bugs** - App crashes frequently - Inconsistent performance across devices - Uploads get stuck or reset - Inability to access/download files **Most requested features** - Add delete/organization options for files - Improve upload/download speeds - Provide better customer support - Ensure data privacy and security ## Newest reviews (13 of 1,205) ### 2/5 — Great storage but clunky app *2026-01-03, version 2.51.0* I like that this company offers an inexpensive option for cloud storage. My only issue for the app is it doesn’t back up on its own reliably. There are many photos and videos I have which are missing, so for me to delete pictures to clear some space on my phone is a tedious process of checking Degoo storage if the pictures and videos are there or not. If they can fix this software issue, easily would be a 10 star product! ### 1/5 — Degoo removed everything *2025-11-14, version 2.51.0* I used Degoo since 2021 with lifetime 10TB package. Why not? It was cheap and it was on mobile. My phone struggled to upload files which were thousands. The app needed to be opened all the time of uploading. The app tried to load all the cloud photos into the app while opens and the app eventually crashes (most likely inefficient memory) before all the new photos were uploaded. I was thinking it’s all good. I can go with that since I know that all my old photos were already archived here. I haven’t used the app for a few years but the app was always in my phone. 3 years passed. I wanted to find an old photos and opened the app. The app opened fast not like before. Then … I found nothing. I installed the app into my new iPhone 14 Pro and it was the same. All my photos were gone. The account was empty 10 TB with all my archived photos gone with no trace of anything left. My additional bonus storages were also gone. The account was reset like a joke. I received no warning or notification in my email as well. At that point I won’t bother complaining for less than 100 euros and I had most of the photos saved in some old HDD which was more reliable. Lesson: never rely on a cheap service to archive your data for lifetime. ### 1/5 — I need my videos back *2025-10-27, version 2.51.0* I used to download videos from this app,until few days ago I cannot view them or download them. I don’t n ow what ya doing but ya need to get this app working. There’s valuable videos that I have. Thank you. Hope to get a response back asap. ### 1/5 — Poor customer service *2025-10-20, version 2.51.0* I have been trying for years to get access to my files, only to be told that they deleted my account because my files were above the allocated amount. The last correspondence I got from them was July 2023. Stay away from this app. ### 1/5 — 残念ながら *2025-10-01, version 2.51.0* ファイルアップロードしようとすると1/8の転送で固まる。いつまで経ってもアップロードが完了しない。サーバーのキャパシティに問題があると思う。 ### 1/5 — Rubbish *2025-07-31, version 2.51.0* Absolutely rubbish service. Claims copyright on your own photos, and then deleted your entire account. Scam service. Do not use. ### 1/5 — Cant do anything on web biz popular premium req desktop *2025-07-20, version 2.51.0* Can’t manage on web and on iPhone when you upload no any stop or pause ### 1/5 — ứng dụng dỏm *2025-07-17, version 2.51.0* chỉ 1 gmail tự tiện xoá sạch video tranh ảnh của khách ### 1/5 — Horrible company *2025-07-16, version 2.51.0* I paid $60 for a lifetime membership. The “Degoo bot” sent me an email saying my account would be terminated due to copyright infringement. There was a video file that I had saved that I was simply messing around with in adobe after effects and added a song (that I bought and paid for) from my audio library to it. This video was never published or meant to be published, yet Degoo decided I’m such a horrible customer that I needed to be banned. Don’t waste your money. ### 1/5 — Hoax, Fraud *2025-07-05, version 2.51.0* I backed up my photos in degoo, but they deleted all my photos and videos and documents without informing me and I also suspect that they may sell my photos to 3rd parties ### 1/5 — Horrible app do not recommend *2025-06-25, version 2.51.0* Good for storage, but terrible quality when downloading or extracting photos and videos. You can’t download more than one at a time or it’ll skip a photo or two, and the files don’t come back in full quality. I don’t recommend using this. ### 1/5 — Abandoned? *2025-06-01, version 2.51.0* Not sure why this app is still available. It has not been updated for years and the service was abruptly cut off without warning. It simply “stole” all my photos under the guise of being a “backup” solution. ### 1/5 — Bought lifetime-never worked *2025-05-06, version 2.51.0* Deleted everything all my photos etc.... bait and switch $$$ operation, illegal in USA. I will change this review if they ever fix iOS app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Its a scam *2026-06-12, version 2.51.0* DO NOT USE THIS APP ### 1/5 — Vids not playing or downloading from app *2026-06-02, version 2.51.0* On android, the vids do not play in the app, nor show even a thumbnail when downloaded and still don’t play. Using the web on mobile, the vids do not indicate video with the icon and do not have an option to play. Worried that I’ve lost my vids playability. Confirm each upload by searching the date manually. Sometimes it says uploaded when it is not. ### 1/5 — App does not work *2026-04-24, version 2.51.0* Hasn’t been updated in 3 years. And good luck saving your personal music collection. They will delete it. ### 1/5 — There’s not enough space on your phone to back up *2026-04-06, version 2.51.0* This error message comes up when I have 9 gb of free space. So I need an empty phone before I can upload? Ridiculous ### 1/5 — Deleted Years of Memories *2026-03-25, version 2.51.0* They did not give me the option to bulk-download my content before reducing my free storage, and proceeded to lock me out of the app altogether. ### 1/5 — Terrible *2026-02-02, version 2.51.0* Doesn’t work. Struggling to down load one image ### 1/5 — Junk - Slow - Deceptive *2026-01-15, version 2.51.0* This is total data scraping junk. No way I. Eli eve this has a legit 4.5 stars. Even that is scammy and suspicious. Good luck. ### 1/5 — Vids not playing or downloading from app *2026-01-02, version 2.51.0* On android, the vids do not play in the app, nor show even a thumbnail when downloaded and still don’t play. Using the web on mobile, the vids do not indicate video with the icon and do not have an option to play. Worried that I’ve lost my vids playability. ### 1/5 — Not able to upload in background *2025-12-18, version 2.51.0* App is good but very slow on ios and unable to automatically upload ### 1/5 — Worst app and service *2025-12-17, version 2.51.0* Worst app. Money totally wasted. Terabytes of data uploaded but worst ever display and performance issues. ## Most praised reviews (10 highest-rated) ### 5/5 — Süpriz bir şekilde Stabil *2026-05-08, version 2.51.0* İlk kurulduğu zamanlarda ömür boyu lisans alırken biraz tedirgindim ama yıllar süren kullanımdan sonra hala yüzümü güldürüyor. ### 5/5 — Five Star App *2025-11-04, version 2.51.0* It’s absolutely amazing ❤️ ### 5/5 — Rápida *2025-10-03, version 2.51.0* Rápida y muy buena ### 5/5 — Muy bien *2025-09-12, version 2.51.0* ... ### 5/5 — Good Cloud Storage *2025-06-20, version 2.51.0* I use this app as cloud backup for my photos for years now and it works well ### 5/5 — Super *2025-06-15, version 2.51.0* Super chmura :) ### 5/5 — La mejor nube *2025-05-15, version 2.51.0* La mejor nube para guardar información, se suben rápido y eficientes los archivos. 👏. Fácil de entender y gestión rápida. Sigan así 💪 ### 5/5 — Scammers *2025-02-23, version 2.51.0* This app always burn our data and best liars ### 5/5 — Generally good but file navigation needs improvement *2025-02-16, version 2.51.0* Lots of things I like here, generally great app. The desktop website however is hard to navigate, especially when organising photos, videos and documents in folders and subfolders ### 5/5 — SCAM *2025-02-12, version 2.51.0* Not worth installing. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*