# Dekco

> Smart home security camera app for remote home monitoring and family safety. (iPhone/iPad app by HONG KONG GLAZERO INTERNATIONAL TRADE CO.,LIMITED.)

- Source: https://appshunter.io/ios/app/dekco/id1611495945 (this page in markdown: same URL + `.md`)
- Developer: [HONG KONG GLAZERO INTERNATIONAL TRADE CO.,LIMITED](https://appshunter.io/developer/1696930328)
- Category: Utilities
- Price: Free
- Rating: 3.20/5 from 74 App Store ratings · 85 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 456 MB
- Languages: British English, Arabic, Azerbaijani, Bashkir, Basque, Belarusian, Bangla, Bosnian, Bulgarian, Burmese and 59 more
- Released: 2023-05-10
- Data updated: 2026-09-02
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/dekco/id1611495945/reviews.md

## What is Dekco?

Protecting your home has never been easier. Our smart home security camera helps you monitor your home anytime, anywhere, ensuring safety and comfort for your family.

Welcome to Dekco, our brand-new home security app! We've officially launched with the goal of providing you with a safer and more convenient home security experience.
In this version, we've introduced the following new features and improvements:
- Enhanced video interaction experience: Enjoy smoother viewing and control of your cameras for an improved user experience.
- Online customer support: Chat directly with our customer service team within the app to address any questions or concerns you may have.
We will continue to refine and optimize our products and services to deliver an even better home security experience. If you have any feedback or questions, please don't hesitate to reach out to us.

## Key features

- Remote home monitoring
- Smart security camera integration
- Enhanced video interaction
- Online customer support
- Family safety features

## What do users think of Dekco?

Overall sentiment: negative

**Pros**

- 📹 Clear image quality
- 🔄 24/7 continuous recording capability
- 👍 Easy installation and setup
- ⚡ Responsive customer service
- 💰 Affordable price point
- 📱 Simple and intuitive app interface
- 🎯 Reliable motion detection and tracking
- 🔌 Good camera coverage

**Cons**

- 🐛 App crashes and freezes frequently
- 📺 Video playback fails consistently
- 🔄 Recent update broke core functionality
- ⏸️ Cannot scroll through video timeline
- 🔍 Difficult to review past footage
- 🌐 Poor WiFi connectivity and latency issues
- ⚠️ Lost 24/7 recording access after update
- 🔐 Security concerns and account hacking reports
- 📵 Live view fails when away from home
- 🎚️ Removed fast-forward/rewind features
- 🌙 Auto night mode feature removed
- ⏱️ Slow camera pan/tilt response times
- 🔊 Muffled audio quality
- 💳 Unexpected subscription charges
- 🔗 Incompatibility between old and new app versions

**Commonly reported bugs**

- App freezes during multicam view
- Video preview not displaying after update
- Session expiration and login failures
- QR code scanning malfunction during camera setup
- Events fail to load without manual refresh
- Recording gaps appearing in 24/7 footage
- Camera randomly turning without user input
- Video playback cutting every 10 seconds
- Black screen when viewing alerts
- App crashes when scrolling through timeline
- Motion detection stops working intermittently
- Live view unavailable on non-home WiFi
- Camera setup fails with manual entry method
- Notification delays after recent update
- Signal drops and connection instability

**Most requested features**

- Restore old timeline interface for video scrubbing
- Add scrolling capability through full 24-hour footage
- Implement fast-forward and rewind buttons
- Restore auto night mode switching
- Multi-camera simultaneous viewing
- Customizable notification sounds and alert tones
- Area blocking to prevent false motion detection
- Dark mode for app interface
- Search functionality for events and dates
- Support for older camera models in Dekco app
- Unified app for all Dekco camera models
- Next video button for cloud recordings
- Bird detection mode
- Continuous light and infrared options
- Alexa motion detection integration

## Recent user reviews (10 of 85)

All indexed reviews: https://appshunter.io/ios/app/dekco/id1611495945/reviews.md

### 1/5 — Account

*2026-08-08, version 5.1.50*

Unable to establish an account even after several tries

### 1/5 — Cloudege not compatible with dekco

*2026-07-26, version 5.1.50*

If you have dekco camera operating on the cloudedge app they cannot be added to the dekco app and vise versa, this is a waste of money i cant believe the developers didnt think of this when they updated the cameras

### 2/5 — Inconformidad

*2026-07-10, version 5.1.50*

El hardware funciona bien, pero el software que se utiliza para el monitoreo, se cuelga mucho, no no graba para los momentos más necesarios y no sirve para nada

### 1/5 — I stop being good!!!

*2026-07-03, version 5.1.50*

I want to keep my eyes open on the cameras on my cell phone that I no longer use but every 5 minutes the windows close and it tells me "the video recording has failed, please try again" and so every 5 minutes, a few months ago I could have the application open 24/7 but now I have to be pressing for it to reconnect.

### 1/5 — sucks

*2026-06-14, version 5.0.31*

sucks after new upgrade

### 1/5 — Moving the camera

*2026-06-08, version 5.0.31*

I moved the camera to a different location. Setting it up again has taken hours and hours rather than minutes and minutes. It worked perfectly before I chose to move it. Now, it won’t wait at all.

### 1/5 — The update is awful

*2026-06-08, version 5.0.31*

Can now longer review my recorded events, the prompt for the 30day trial
To iCloud won’t close, even after disabling trials and suggestions through app.  This camera is now no longer useful. 
I’d give it zero stars if possible !!!!!

### 1/5 — Latest update has broken everything

*2026-05-28, version 5.0.31*

Worked perfectly for 6 months, then the most recent update caused the app to lose connection to both cameras. Now when I try to connect them the app cannot find any WiFi networks meaning the entire system is useless.

### 1/5 — constantly disconnected

*2026-05-10, version 5.0.30*

cameras go offline once a month. no longer notify you, live feed doesn’t work and SD cards stop saving. today may 10th just noticed my cameras have been off since April 14th even tho i rebooted them april 2nd. 4th time this year. waste of money not a good sense of purpose

### 1/5 — App issues

*2026-04-30, version 5.0.30*

After updating IOS, this app will cause issues.  Cannot do “View Multicam”,  app freezes and crashes.  Very inconvenient.  Customer service is responsive but issue still present and was told to wait for resolution.

## Frequently asked questions about Dekco

### What does this app do?

This app allows you to monitor your home remotely using a smart home security camera. It provides a safer and more convenient home security experience by enabling you to check on your property anytime, anywhere.

### What are the key features of this app?

Key features include enhanced video interaction for smoother viewing and control of your cameras, and online customer support where you can chat directly with the service team within the app to address any questions or concerns.

### Is this app free to use?

Based on the provided information, the app is free to use. There are no mentions of subscription fees or in-app purchases.

### Who is this app designed for?

This app is designed for homeowners and families who want to enhance their home security and have peace of mind by being able to monitor their property remotely.

### How can I get help if I have issues with the app?

You can get help by using the online customer support feature directly within the app. You can chat with the customer service team to address any questions or concerns you may have.

## Version history (last 5 releases)

### 5.1.50 — 2026-06-25

Improvements in version 5.1.50 include: 
· Enhance your experience with our latest refinements and enhancements. 
· Thank you for your ongoing support. We remain dedicated to delivering an even better product.

### 5.0.31 — 2026-05-11

Improvements in version 5.0.31 include: 
· Enhance your experience with our latest refinements and enhancements. 
· Thank you for your ongoing support. We remain dedicated to delivering an even better product.

### 5.0.30 — 2026-04-22

Improvements in version 5.0.30 include: 
· Enhance your experience with our latest refinements and enhancements. 
· Thank you for your ongoing support. We remain dedicated to delivering an even better product.

### 4.1.30 — 2025-04-02

Improvements in version 4.1.30 include: 
● Enhance your experience with our latest refinements and enhancements. 
● Thank you for your ongoing support. We remain dedicated to delivering an even better product.

### 3.4.23 — 2024-12-26

Improvements in version 3.4.23 include: 
- Enhance your experience with our latest refinements and enhancements. 
- Thank you for your ongoing support. We remain dedicated to delivering an even better product.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*