# Dekco — user reviews > 85 indexed App Store user reviews of Dekco by HONG KONG GLAZERO INTERNATIONAL TRADE CO.,LIMITED, rated 3.20/5 from 74 ratings. - Source: https://appshunter.io/ios/app/dekco/id1611495945/reviews - App overview in markdown: https://appshunter.io/ios/app/dekco/id1611495945.md - Rating breakdown: 5★ 34 · 4★ 4 · 3★ 5 · 2★ 4 · 1★ 27 ## What do users think of Dekco? Overall sentiment: negative **Pros** - 📹 Clear image quality - 🔄 24/7 continuous recording capability - 👍 Easy installation and setup - ⚡ Responsive customer service - 💰 Affordable price point - 📱 Simple and intuitive app interface - 🎯 Reliable motion detection and tracking - 🔌 Good camera coverage **Cons** - 🐛 App crashes and freezes frequently - 📺 Video playback fails consistently - 🔄 Recent update broke core functionality - ⏸️ Cannot scroll through video timeline - 🔍 Difficult to review past footage - 🌐 Poor WiFi connectivity and latency issues - ⚠️ Lost 24/7 recording access after update - 🔐 Security concerns and account hacking reports - 📵 Live view fails when away from home - 🎚️ Removed fast-forward/rewind features - 🌙 Auto night mode feature removed - ⏱️ Slow camera pan/tilt response times - 🔊 Muffled audio quality - 💳 Unexpected subscription charges - 🔗 Incompatibility between old and new app versions **Commonly reported bugs** - App freezes during multicam view - Video preview not displaying after update - Session expiration and login failures - QR code scanning malfunction during camera setup - Events fail to load without manual refresh - Recording gaps appearing in 24/7 footage - Camera randomly turning without user input - Video playback cutting every 10 seconds - Black screen when viewing alerts - App crashes when scrolling through timeline - Motion detection stops working intermittently - Live view unavailable on non-home WiFi - Camera setup fails with manual entry method - Notification delays after recent update - Signal drops and connection instability **Most requested features** - Restore old timeline interface for video scrubbing - Add scrolling capability through full 24-hour footage - Implement fast-forward and rewind buttons - Restore auto night mode switching - Multi-camera simultaneous viewing - Customizable notification sounds and alert tones - Area blocking to prevent false motion detection - Dark mode for app interface - Search functionality for events and dates - Support for older camera models in Dekco app - Unified app for all Dekco camera models - Next video button for cloud recordings - Bird detection mode - Continuous light and infrared options - Alexa motion detection integration ## Newest reviews (14 of 85) ### 2/5 — Inconformidad *2026-07-10, version 5.1.50* El hardware funciona bien, pero el software que se utiliza para el monitoreo, se cuelga mucho, no no graba para los momentos más necesarios y no sirve para nada ### 3/5 — What did you do? *2026-04-23, version 5.0.30* Updated app and now it doesn’t work at all. Double check your update settings and try again. ### 1/5 — Muy caro *2026-02-20, version 4.1.30* Los precio de espacio en la nube son demasiado caros ### 1/5 — It’s not helpful *2026-01-17, version 4.1.30* I thought this was a good camera until I realized it was no good I purchased the 30 days so I could go back and review my surroundings This camera was no good don’t record I stay in a neighborhood watch and I was embarrassed when they needed footage of something and o couldn’t provide it plus it don’t let me see nothing but when u go outside I couldn’t even see my dog when he was running around They took my money I can post videos of the truth ### 1/5 — Not recommended *2026-01-01, version 4.1.30* I won’t recommend to no one, except if you wanna have a headache ### 1/5 — Terrible Update *2025-11-27, version 4.1.30* No scrolling option or availability after update No 2X speed reviewing after update!! This was a terrible update!! Needs the old timeline version available ### 2/5 — Watching feedback is terrible *2025-11-06, version 4.1.30* The camera’s seem decent and the app won’t let me watch the videos after recording. That defeats the purpose of having cameras. ### 1/5 — Faulty app *2025-10-23, version 4.1.30* Camera has been working fine for quite a while. The latest update has ruined the whole experience and the reason for home security it doesn’t playback videos and is the worst version of the app since my purchase ### 2/5 — Can’t scroll! *2025-10-13, version 4.1.30* I can’t scroll through the video! I basically just have to sit there with the footage on 2x the speed to get to the time I want. It’s really annoying, please change this. ### 1/5 — These belong in the trash *2025-09-24, version 4.1.30* It does no good to buy cameras when the playback and live view fails to play every single time. Complete garbage. Will never waste my hard earned money on this brand again. This should be illegal!! ### 4/5 — Please fix latest patch. *2025-09-12, version 4.1.30* I like my camera, and it works well, it records and stores 24/7 footage. This latest update, however, is glitchy. It creates gaps in recording and makes camera turn randomly. ### 1/5 — Garbage update *2025-09-06, version 4.1.30* This update totally changed everything slows down the notification time . Dropped signal very unhappy can’t wait for them to change this update . Still trash fix it back to the old version ### 1/5 — My Camera wont turn right anymore *2025-09-03, version 4.1.30* Suddendly my Camera stop turning right anymore for the price you pay for those camera its disapointing ### 1/5 — BRING BACK OLD UPDATE *2025-08-27, version 4.1.30* New update is terrible can’t even view past history videos without it cutting every 10 second - BRING BACK THE OLD UPDATE ## Most critical reviews (10 lowest-rated) ### 1/5 — Account *2026-08-08, version 5.1.50* Unable to establish an account even after several tries ### 1/5 — Cloudege not compatible with dekco *2026-07-26, version 5.1.50* If you have dekco camera operating on the cloudedge app they cannot be added to the dekco app and vise versa, this is a waste of money i cant believe the developers didnt think of this when they updated the cameras ### 1/5 — I stop being good!!! *2026-07-03, version 5.1.50* I want to keep my eyes open on the cameras on my cell phone that I no longer use but every 5 minutes the windows close and it tells me "the video recording has failed, please try again" and so every 5 minutes, a few months ago I could have the application open 24/7 but now I have to be pressing for it to reconnect. ### 1/5 — sucks *2026-06-14, version 5.0.31* sucks after new upgrade ### 1/5 — Moving the camera *2026-06-08, version 5.0.31* I moved the camera to a different location. Setting it up again has taken hours and hours rather than minutes and minutes. It worked perfectly before I chose to move it. Now, it won’t wait at all. ### 1/5 — The update is awful *2026-06-08, version 5.0.31* Can now longer review my recorded events, the prompt for the 30day trial To iCloud won’t close, even after disabling trials and suggestions through app. This camera is now no longer useful. I’d give it zero stars if possible !!!!! ### 1/5 — Latest update has broken everything *2026-05-28, version 5.0.31* Worked perfectly for 6 months, then the most recent update caused the app to lose connection to both cameras. Now when I try to connect them the app cannot find any WiFi networks meaning the entire system is useless. ### 1/5 — constantly disconnected *2026-05-10, version 5.0.30* cameras go offline once a month. no longer notify you, live feed doesn’t work and SD cards stop saving. today may 10th just noticed my cameras have been off since April 14th even tho i rebooted them april 2nd. 4th time this year. waste of money not a good sense of purpose ### 1/5 — App issues *2026-04-30, version 5.0.30* After updating IOS, this app will cause issues. Cannot do “View Multicam”, app freezes and crashes. Very inconvenient. Customer service is responsive but issue still present and was told to wait for resolution. ### 1/5 — Before this update everything was good. *2026-04-30, version 5.0.30* After update it is very hard to use, can’t see preview like before. They just want us to buy subscription to solve their issue. I’m going to get rid of this garbage camera. ## Most praised reviews (10 highest-rated) ### 5/5 — Works as intended. No issues *2026-04-10, version 4.1.30* Decent product ### 5/5 — Love these! *2026-01-21* Was so pleased with the 1st two that I bought so I bought a second pair. Has 24-7 loop recording. Had a little hiccup with the live recording, but customer service was extremely helpful and 1on1 with me and we resolved it rather quickly 👍 ### 5/5 — Voice Alert *2025-11-13, version 4.1.30* It’s good app but you should add more voice alerts because the app is glitching the only thing needed is adding more voice alerts ### 5/5 — Nicu pan *2025-10-21, version 4.1.30* Happy with camera, very clear images ### 5/5 — Great product *2025-10-09, version 4.1.30* I had the old version of these and just about have replaced the old ones for the new. I like the 24 hr recording to chip. I wish it had a way to if one camera detected someone appearing that it could set the other camera to be looking in the general vicinity to continue where the others left off. I didn’t find any place to send a feedback to the manufacturer. Only one was for the app and the link is broken. ### 5/5 — Decko cameras *2025-08-02, version 4.1.30* All good had two cameras now for 4 months front and back of house ### 5/5 — Good App *2025-05-25, version 4.1.30* The app is simple to use, perfect for security. Recording events is perfect can’t fault its performance. ### 5/5 — Great *2025-02-10, version 3.4.23* I was very impressed how fast a representative was online and answer my questions . Keep up the great work ### 5/5 — Amazing! *2025-01-07, version 3.4.23* Got these cameras because I didn’t want expensive monthly fees. They have exceeded my expectations with all the things they can do, not to mention customer service that is easy to contact and very responsive. I look at buying more in the future. ### 5/5 — Impressed with the support *2024-10-18, version 3.3.0* The cameras also provide a lot of coverage and notifications/movement tracking are pretty consistent. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*