# Del Norte Credit Union — user reviews > 52 indexed App Store user reviews of Del Norte Credit Union by Del Norte Credit Union, rated 4.80/5 from 6,842 ratings. - Source: https://appshunter.io/ios/app/del-norte-credit-union/id1537396730/reviews - App overview in markdown: https://appshunter.io/ios/app/del-norte-credit-union/id1537396730.md - Rating breakdown: 5★ 6,029 · 4★ 578 · 3★ 154 · 2★ 33 · 1★ 48 ## What do users think of Del Norte Credit Union? Overall sentiment: positive **Pros** - 👍 Easy access and convenient locations - 👍 Friendly and helpful service - 👍 Smooth transactions - 👍 Excellent mobile banking experience - 👍 Convenient check cashing - 👍 Great security features - 👍 Positive long-term experience **Cons** - 🐛 Delayed processing of bill payments - 🐛 Frequent sign-out issues - 🐛 Difficulties with check deposits - 🐛 Unreliable Zelle functionality - 🐛 Account locking issues - 🐛 Slow app performance and crashes **Commonly reported bugs** - Forced landscape orientation on iPad - Unexpected errors during login - Issues with receiving verification codes **Most requested features** - Immediate deduction of bill payments from available balance - Increased daily ATM withdrawal limit - Improved app stability and reliability ## Newest reviews (14 of 52) ### 4/5 — Where is Zelle? *2025-08-20* I’m recently able to pay rent to my landlord using Zelle. I can’t seem to find the function on the iPad app. I finally found the function on my iPhone. Are there plans to include it in the iPad app or am I just not looking in the right place? This is a downside to the app in my opinion. ### 4/5 — 👌🏻 *2025-06-29, version 4017.2.0* App is good and convenient. It has improved. Needs minor improvements (Tweaks) and it should be golden!! •GIBBY ### 4/5 — Glitchy but functional *2024-12-24, version 4015.1.2* It works. Does the things. Layout is weird, but functionally servicable. ### 3/5 — Available funds *2024-06-05* I like the DNCU mobile app very much but there is one feature it is lacking that causes me trouble. When I use the “Bill Pay” function to pay my bills, the dollar amount I enter as payment is not immediately deducted from my “Available” balance. When these bills are paid by a DNCU physical check it can take weeks for the check to process and be reflected in my account activity. Frequently I forget I have outstanding checks, rely on the number indicated as my available, and wind up overdrawing my account. Please please change this. If I have authorized a payment I want to know it is a done deal. I know that other credit unions have this feature active so I know it can be done. Please save me and other members by fixing this. ### 4/5 — 👍🏻 *2024-05-17, version 4013.0.0* App is good and convenient. It has improved. Needs a few more improvements (Teaks) and we should be GOLDEN!! GIBBY ### 4/5 — Holy appbloat batgirl! *2023-07-20* New review after recent update: Finally, not forced into landscape any more on iPad. App now loads to Home Screen with reasonable speed. Took a while to get here, but app is finally OK to use, almost as good as the old app. Changed to 4 stars. Old review below: —————————————————————— Old app was great. Had great reviews. Wow what a cluster, but we all know this. Is this change for the sake of change? Was a “designer” hired, or was someone trying to justify their salary by moving to this new design and bloat? Who exactly made the decision to do this, when everything was previously fine? Why does that person still have a job? ### 5/5 — Opinion *2023-06-12, version 4007.2.1* I love DNCU and I will recommend anyone who is interested. ### 5/5 — Great app *2023-06-01* I almost never have app issues with this bank. It’s easy to use and it’s reliable. I also love DNCU anyway so this is an added bonus. ### 5/5 — Great Job *2023-05-29, version 4007.2.1* Easy and fast ### 2/5 — Photo aspect of App is terrible *2023-05-12, version 4007.2.1* This app makes it very difficult to take photos of checks. I will likely change to another financial institution because of it ### 5/5 — Great service *2023-03-31, version 4006.0.1* Helpful staff ### 5/5 — Love this Credit Union *2023-03-13* I use for my business, and it makes everything so much easier. I should of joined earlier ❤️‍🔥 Thanks you Del Norte Credit Union ### 3/5 — Sign in issues *2023-01-05, version 4005.3.1* Only problem with this app is it continually kicks me out of it causing me to sign in again and again… Keep me signed it doesn’t work… ### 4/5 — Zelle not working *2022-12-26, version 4005.3.1* Everything is looking good except that the zelle option isn’t working. Could fix that ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t load *2026-08-15, version 4022.1.1* 9/10 times the app can’t load transaction history. Always shows an error. ### 1/5 — Bad support *2025-06-19, version 4017.2.0* Most of have to work everyday despite holidays and getting paid late. You have very insensitive workers on customer support including supervisors of customer support. ### 1/5 — Raymond Archuleta *2025-04-01, version 4016.1.2* Not a very good website. It is difficult to login every time you login you need aPass code ### 1/5 — This app is endlessly frustrating *2024-09-16, version 4014.1.3* Every time they do a forced update they log you out and refuse to recognize your credentials. ### 1/5 — I’m trying to make a payment it won’t let me. *2024-03-01, version 4012.1.0* Won’t late me make payments ### 1/5 — Never works *2023-09-19, version 4009.1.1* Would be nice if it actually worked ### 1/5 — Bring back the old app! *2022-04-25, version 3023.2.0* Are you guys aware of how dysfunctional the new app is? ### 1/5 — Never works correctly *2022-04-14, version 3022.1.2* This is the most worthless app I have ever had. I don’t know what they did to it the first one was perfect this one is always shutting down always forgetting my username and password I have the most difficult time checking my account balances from this app! ### 1/5 — New app needs more development *2022-03-29, version 3022.1.2* Unable to make deposits to my savings account. Please fix this !!! The app is useless if you cannot make a mobile deposit!!! I could on make deposits on the old app!!! ### 1/5 — New Update is terrible *2022-03-22, version 3022.1.2* When it works, it is a good UI. However, it never works. Every single time I try to log on, and ‘unexpected error’ occurs, kicking me out. I am unable to log in using Face ID. I have to try to enter my password which never works (even when I enter it correctly) and makes me reset. Then the app requires me to enter a code sent to my phone or email which I never receive (not the same day at least) which expires in 15 minutes. FIX the app Del Norte!!! So many bugs!!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great service *2025-04-08, version 4016.2.2* Customer service is exceptional! ### 5/5 — Love DNCU *2024-11-27* Easy access. Convenient locations around town so you can always find one depending on what part of Santa Fe you are in. Friendly service. The service providers remember me transactions are always smooth ### 5/5 — Another faithful Del Norte customer… *2024-11-05, version 4015.0.1* Great people and service - the only place to bank in Northern New Mexico! ### 5/5 — Ayye6$iixXx6 *2024-04-07, version 4012.2.0* Spectacular services and very helpful staff ### 5/5 — Long term fan *2024-04-07* Mobile Banking is the best and the DNCU site is generally very user friendly. I love cashing my checks on line! I love being able to monitor my activity so easily. THANKS ### 5/5 — Review for Del Norte credit Union *2024-02-29* I love this Bank. They help me every time I have a banking issue. A gentleman in one of the main branches even stayed on the phone with me to help me get one of the online people to stop charging me for a subscription to some app that I didn’t subscribe to. always warm and friendly and willing to help me out. Also help me with getting stuff notarized, quick easy and fast as you go through the drive-through only had one problem when I was overdrafted. And a gentleman that seemed like he was new there told me I wouldn’t be able to get my money for two weeks. Because I was overdrafted by $13. I ended up going to the ATM, depositing the check and getting all my money, except for what I had owed the bank. previously, I was upset because I was getting charged $25 when I went over my limit instead of somebody taking it out of the savings to make it fair. That issue has been resolved. Thank God I still feel the credit union owes me lots of money for all the overdraft when they could’ve just been taking it out of my savings when I didn’t have enough in the checking, still great. Love the security guy Richard he does a good job. ### 5/5 — DNCU app is super convenient *2024-01-17* The Del Norte app makes it easy to check my accounts, pay bills, deposit checks. ### 5/5 — Good Bank *2023-11-01, version 4010.2.1* A* ### 5/5 — An Absolutely Great Bank App *2023-07-31* This is one of the easiest bank apps I have ever used. It is clean and simple and convenient. I love Del Norte, very service oriented and offer great accounts and services ### 5/5 — Great bank *2023-06-22, version 4007.2.1* I’ve had a good experience with Del Norte. Thank you! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*