# Del-One FCU — user reviews > 68 indexed App Store user reviews of Del by Del-One Federal Credit Union, rated 4.70/5 from 3,668 ratings. - Source: https://appshunter.io/ios/app/del-one-fcu/id573585110/reviews - App overview in markdown: https://appshunter.io/ios/app/del-one-fcu/id573585110.md - Rating breakdown: 5★ 3,170 · 4★ 257 · 3★ 87 · 2★ 35 · 1★ 119 ## What do users think of Del? Overall sentiment: negative **Pros** - 🚀 Fast and user-friendly app - 💰 Affordable banking services - 👍 Good customer service **Cons** - 🐛 Frequent app crashes and bugs - ⚠️ Unreliable mobile banking functionality - 🔒 Security issues with login and access - 🤔 Confusing and outdated UI **Commonly reported bugs** - Unable to log in due to 'no network connection' error - App freezes or shows a white screen on launch - Face ID and fingerprint login not working consistently - Intermittent issues accessing account information **Most requested features** - Improve mobile deposit functionality - Add Zelle integration - Allow transferring between personal and business accounts - Provide more detailed transaction history and account analytics ## Newest reviews (18 of 68) ### 2/5 — not working *2024-06-12, version 4013.1.0* used to work very well but the app suddenly is not working for me like at all. just a white screen at launch. ### 3/5 — Unable to login *2022-12-18, version 4005.0.1* I'm trying to login my account online and I can't receive code to my phone number or email to access it,this has been happening since I got the account open ### 2/5 — Not Really Liking New Update *2022-05-16, version 3023.3.0* Please. In settings, can you allow us to edit the snapshot feature and each individual account review page so we can switch the Ledger Balance to display the Available Balance instead? ### 2/5 — Decent update with issues *2022-05-07, version 3023.3.0* Overall the app works fine. Except when trying to view the Credit Card transaction history, it shows and error. This has been consistent since the app relaunched last month ### 1/5 — Worst banking app *2022-04-26, version 3023.2.0* I’ve hated this app from the start. So many issues, so very opposite of user friendly. However, I’ve made due. Until the most recent app update. Ever since it won’t let me login. In face, as soon as I pull the app up it immediately sends an error message. I’ve deleted and redownloaded it 10+ times and nothing. It’s been almost a week of this. Happened to have some bank card issues around the same time as the update too, I’m sure that’s related. But I’m fed up. Supposedly this update was to “fix bugs” and all it’s done is screw the whole system up. I’m ready to move states just so I can drop this bank and it horrendous app. (For the record, my spouse and I have used BofA, chase, WF, Synchrony, PPal, Cap One, and even a private local bank app with less issues combined than this one) ### 1/5 — App doesn’t work *2022-04-26, version 3023.2.0* Without notice, they cut access to all mobile banking for a full week (as if people don’t have bills to pay) for a “major” update. The app has always been subpar, doubt it will be any better after access resumes over a week later. ### 1/5 — FIX APP *2022-04-24, version 3023.2.0* This app won’t even let me open the app with out it saying “no network or connection” & I even re downloaded the app and it’s still pop up the same thing! This app needs to get fix ASAP I can’t even check my bank balance!!!! ### 1/5 — Horrible App *2022-04-24, version 3023.2.0* I was once able to access my account on the app and after this new update I can no longer access my account. ### 1/5 — Horrible *2022-04-24, version 3023.2.0* App is jacked up keeps kicking me out the app, what a waste, keeps saying it fixes bug but the app is still acting stupid, don’t waste your time banking with these horrible people! ### 1/5 — Trash update *2022-04-23, version 3023.2.0* App update and now no one can access their accounts til 4/26. And that’s a problem bc I need to be able to have access to my money/account. It’s too many issues with this app and bank in general. Really considering changing banks ### 1/5 — new update *2022-04-23, version 3023.2.0* the new update is horrible, it won’t even let me load in. it’s been saying for the past 3 days “Unable to connect” and after reading these reviews it seems that this is a universal problem for us who are using the app. even in the browser it does not work as well. ### 1/5 — Unusable *2022-04-23, version 3023.2.0* After most recent update, am unable to log in due to “no network connection “ message even I am connected to wifi or mobile data ### 1/5 — App is trash. Zero stars *2022-04-22, version 3023.2.0* Terrible app!! I cannot even check my account the way this app intends for you to do. Half the time it says there is an error when you try to log in and after a certain time trying to check your account? Forget about it. Every time they do an update to it, it gets worse. Now the app isn’t even working. Same your time and phone storage for something else. It wouldn’t allow me to this review without giving a rate. But my rare is 0 stars !!! ### 1/5 — App No Longer Working *2022-04-22, version 3023.2.0* This app has not worked since the last update. Please fix immediately! ### 1/5 — Worst update ever *2022-04-22, version 3023.2.0* This new update was not good at all instead of fixing problems with the app it just made everything worst. At least before I could log in into my account not it just says it can’t connect and won’t let me log in at all! ### 1/5 — Trash!! *2022-04-22, version 3023.2.0* I tried to log into my app yesterday and I couldn’t because the app needed to be updated. I updated the app and I still can’t sign in because of some so called “internet connection”. I’ve turned my wifi and tried and still can’t log into the app!!!! ### 1/5 — Don’t update *2022-04-22, version 3023.2.0* If you haven’t updated to the new version, don’t. Worst ever! ### 2/5 — Updated App not responding *2022-04-22, version 3023.2.0* I can no longer get into Del One app since the recent update of the app. It is telling me my connection is unstable and to try again. Had no issues with older version. ## Most critical reviews (10 lowest-rated) ### 1/5 — Well the App isn’t working *2024-07-04, version 4013.2.0* Well, for the past 2-3 weeks I can’t use the app, it just shows a white screen…would love to submit an issue but yah know, app doesn’t work. ### 1/5 — Broken App *2024-06-24, version 4013.1.0* Can’t even load the app to look at my account. Just a constant white screen. ### 1/5 — Don’t bank with them!! *2024-05-15, version 4013.0.0* Worst customer service ever biggest mistake I made making them my primary bank they save yourself the frustration someone needs to start a class action lawsuit!!!!! ### 1/5 — Regret getting this loan *2024-03-08, version 4012.1.0* I regret getting this loan from Del-One. Wish I could go back to Truist! What difference does it make what external account I’m using? Just let me make the payment! This is absolutely atrocious! ### 1/5 — Latest update 👎🏼 *2023-10-18, version 4010.2.1* Latest update has the app crashing more than opening, and the Face ID isn't working at all. ### 1/5 — Newest update 8/25/23 *2023-09-01, version 4009.1.1* WTH???? Where is landscape? ### 1/5 — Scamners *2023-02-01, version 4005.5.2* Where’s my car title scamners banking people ### 1/5 — New update crashes *2022-11-05, version 4005.0.1* The new update crashes every time it tries to read my face. There is no where to report the issue other to write a review. ### 1/5 — Mobile deposit takes forever *2022-10-05, version 4002.1.2* Its been a week since I deposited my check through the app and they still haven't processed it and given me my money, do your jobs people ### 1/5 — Horrible *2022-05-31, version 3023.3.0* Absolutely the worst banking app ever. Nothing ever works. I always have to physically go to the bank and I hardly have time! ABSOLUTELY HORRIBLE ## Most praised reviews (10 highest-rated) ### 5/5 — READ THIS!!!!! *2022-04-23, version 3023.2.0* The app is down because they are working on the mobile banking system, the app should start working within the next week or 2. Just relax people. ### 5/5 — Update *2022-04-22, version 3023.2.0* The app wont open since the update today ### 5/5 — Good app *2021-02-21, version 20.2.50* Makes life easier! ### 5/5 — Affordable *2021-01-16, version 20.2.50* Affordable ### 5/5 — Customer Service *2020-10-02* I called in today and spoke with Brianna at the Dagsboro Branch location. She was patient, pleasant and very helpful with my payment needs. She did not make me feel stupid for being behind the times and was encouraging. This saved me a trip. So glad I called and even more happy to speak with Brianna today. Thank you!! ### 5/5 — Awesome! *2020-09-18* The app is fine very user-friendly when they updated the app they update for reason to make the customer experience better. I saw the last review it was two years ago ?obviously that guy or a girl was user error. lol ### 5/5 — No Problem Easy *2020-03-28, version 19.3.20* Wonderfully done! ### 5/5 — Del One app *2020-02-27, version 19.3.20* I’ve never had trouble with this app! ### 5/5 — Banking @ Del-one *2019-07-02* I have been banking with this bank for over 5 years and after all the banks I’ve dealt with Del-one is by far the best. They will help you get your credit straightened out n help you with your financial for FREE. Staff is very friendly n I have had no issues with my banking. Free ATM and reimburse you for atm charges from other machines. Would not bank anywhere else. ### 5/5 — Abusive: Laura Cruz *2019-04-23, version 18.4.50* Sad; they allow managers to abuse laws and bully customers to abuse appeased discernment. This bank should be closed by law for they take advantage of policy and than; know to pretend. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*