# Delaware Mobile ID — user reviews > 114 indexed App Store user reviews of Delaware Mobile ID by IDEMIA Group, rated 4.67/5 from 1,059 ratings. - Source: https://appshunter.io/ios/app/delaware-mobile-id/id1484936896/reviews - App overview in markdown: https://appshunter.io/ios/app/delaware-mobile-id/id1484936896.md - Rating breakdown: 5★ 913 · 4★ 67 · 3★ 15 · 2★ 7 · 1★ 57 ## What do users think of Delaware Mobile ID? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient to have ID on phone - 💡 Useful for when wallet is forgotten - 🔒 Secure with Face ID **Cons** - 🐛 Buggy performance, crashes frequently - 🐛 Compatibility issues with newer iPhones - 🐛 Face ID/camera recognition often fails - 🔒 Privacy concerns with biometric data sharing **Commonly reported bugs** - Unable to scan ID properly on iPhone 13 Pro - Face ID setup is inconsistent and unreliable - App crashes when trying to sign in on iOS 17+ **Most requested features** - Integration with Apple Wallet - Improved stability and reliability - Better instructions and setup process ## Newest reviews (10 of 114) ### 3/5 — Setup process is buggy *2025-10-14, version 2.5.21* Overall I experienced multiple errors when attempting the initial setup. Between it not recognizing my id, needing to uninstall the app and try again, took probably 10 minutes to get it working. This is a massive deterrent for getting people Onboarded and using the app. The app is also just a little buggy and has inconsistent performance in general. Updates come very infrequently. ### 1/5 — Doesn’t work in iOS 16+ *2024-12-04, version 2.5.21* Waste of time download/ install and support doesn’t help to resolve. App crashes from past 3 years ### 1/5 — Horrific App *2024-11-10, version 2.5.19* This may be one of the worst iPhone apps I’ve ever downloaded. It’s a buggy mess. Most of the time it won’t recognize my drivers license with a blurry picture and it’s almost impossible to do the selfie. Wish Delaware would go to Apple’s version of this app. ### 3/5 — Egh *2024-11-09, version 2.5.19* Every few months it resets and I have to upload my id. Doing it again now and the camera will not focus to upload my id. Ip 16 pro. ### 4/5 — Optimistic *2024-10-20, version 2.5.19* This feature is excellent. It is a first step. Next should be to allow it in apple wallet. ### 1/5 — Awful *2024-10-15, version 2.5.19* The user experience is painful. It’s the biggest pain to try to even unlock. Why are we not supporting apple wallet instead Delaware legislators? Cronyism at its best. ### 5/5 — Great ID idea *2024-08-31, version 2.5.19* Looks great & easy to use ### 5/5 — sanjay *2024-08-30, version 2.5.19* great ### 5/5 — Delaware Mobile ID app *2024-08-29, version 2.5.19* It’s easy to set up, it’s secure and easy to use. ### 5/5 — Easy to Use *2024-08-22, version 2.5.19* Downloaded the app and followed it’s directions. Setup was easy and quick. ## Most critical reviews (10 lowest-rated) ### 1/5 — iPhone 17 not supported *2026-04-19, version 2.5.21* Recently switched to iPhone 17 pro max and found out it’s not supported. ### 1/5 — Unable to scan *2026-03-26, version 2.5.21* This app has been more trouble than it's worth ### 1/5 — No working on iPhone 17 lineup *2025-10-15, version 2.5.21* No working on iPhone 17 lineup ### 1/5 — Great when it works *2025-06-25, version 2.5.21* So buggy. It works sometimes but juuust when you need it, it flakes out. Today’s error #60380-20-4. I hope the DMV didn’t pay anyone for this. ### 1/5 — Warning: Major Privacy Risks. *2025-04-26, version 2.5.21* This app collects and stores your biometric data (like live facial scans) and shares it with third parties — but once it’s shared, they take no responsibility for how it’s used. They disclaim all liability for hacks, errors, or misuse. If anything goes wrong, you’re forced into private arbitration in Virginia and could owe their legal fees. Read the fine print carefully before trusting your ID and personal information to this app. ### 1/5 — Trash App *2025-04-21, version 2.5.21* Fails to focus on iphone 13 pro ### 1/5 — often stops working *2025-04-19, version 2.5.21* Subject: Issues with the DE Mobile ID Application Dear Sir or Madam, I am writing to bring to your attention some significant technical issues I have encountered while using the Delaware Mobile ID (DE Mobile ID) application. Specifically, I have experienced the following problems: 1. Unstable performance: The app crashes unexpectedly and frequently, making it unreliable for regular use. 2. Limited functionality on iPhone: It is currently not possible to add the digital ID to the Apple Wallet, unlike similar applications offered by other states. This limits the convenience and accessibility of the digital ID for Delaware residents. Given the increasing importance of digital identification, I respectfully request that you consider making improvements to the application, including: • Ensuring greater stability across various iPhone models; • Enabling integration with Apple Wallet, similar to implementations in states such as Arizona and Colorado. Implementing these enhancements would significantly improve user experience and strengthen the digital infrastructure of the State of Delaware. I would appreciate your response and any information regarding upcoming updates or planned improvements to address these concerns. ### 1/5 — Mobile ID face detection doesn't work *2025-04-17, version 2.5.21* After connecting the dots and getting the checks many times it errors out over and over again ### 1/5 — The authentication doesn’t work well *2025-04-10, version 2.5.21* I keep getting locked out ### 1/5 — Needs A Lot of Work *2025-04-03* This app is very difficult if not impossible to set. In my case it took more times trying to set up the app than I care to mention. Then after changing phones I could not get the app set up on my new phone. Eventually l just gave up. Not to mention you still need to carry a physical license. Please abandon this app and use the feature in Apple Wallet like other states are starting to do. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy and great! *2025-01-07, version 2.5.21* First, I will say I wish that this app had Apple wallet support so we can put ID in our wallet on iOS. Hopefully that’s something that will come soon but other than that the app is very well made. It doesn’t appear to cost anything now which is great it used to cost $20 And it was very easy to do. You can secure your ID with Face ID, which is nice. ### 5/5 — A little hard to start *2024-11-07, version 2.5.19* It was a little hard to start but then on it was easy and it a very nice app to have ### 5/5 — LadyP *2024-11-03, version 2.5.19* Love it, easy to use and never need my wallet ### 5/5 — Mrs *2024-11-03, version 2.5.19* Works well ### 5/5 — Easy *2024-10-30, version 2.5.19* Don’t worry about leaving it at home ### 5/5 — Great *2024-10-18, version 2.5.19* Convenient to use ### 5/5 — Best app *2024-10-18, version 2.5.19* Best app ever ever ever ### 5/5 — Mr *2024-09-28, version 2.5.19* Great app & very convenient ### 5/5 — Excellent app *2024-09-22, version 2.5.19* Never lets you down ### 5/5 — Love it *2024-09-18, version 2.5.19* Great app getting the picture was a little trying but it’s great. This app is very useful it’s really good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*