# Delhi Metro Sarthi App — user reviews > 78 indexed App Store user reviews of Delhi Metro Sarthi App by DELHI METRO RAIL CORPORATION LIMITED, rated 2.50/5 from 18 ratings. - Source: https://appshunter.io/ios/app/delhi-metro-sarthi-app/id691105308/reviews - App overview in markdown: https://appshunter.io/ios/app/delhi-metro-sarthi-app/id691105308.md - Rating breakdown: 5★ 6 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 11 ## Newest reviews (16 of 78) ### 2/5 — Getting Worse *2026-07-19* This app used to be very good, but it keeps getting worse with every update. Recently they have made it so that you can only pay using upi by writing your upi id and sending a request. Such a stupidly complicated system for no reason. Earlier we could just pay directly via a upi app. They introduce dumb new features like this every update. Please fire the developers and hire a new team. ### 2/5 — Too many side features *2026-06-10, version 7.1.17* This app lost its true purpose. Now you can book hell lot of other stuff, making the app super heavy and requiring strong internet connection. During on the go journey, it Takes a minute to load station list. Earlier it used to work seamlessly. Poor update. ### 3/5 — Smart card missing after update *2026-02-25, version 7.1.4* I recently upgraded the app in February 2026 and I can see It is not showing the smart card. I had the balance in my card, but now it is not showing. ### 4/5 — App is slow *2026-02-09* Came out quite late and needs a lot of improvement in terms of performance. Runs slow and freezes unlikely. The development team must look into it. Many commuters faced such an issue today. The gates didn’t read QR at exit. ### 2/5 — Technical problems *2025-10-11, version 6.57.8* Not sure if everyone’s getting that 20% discount, but mine stayed the same. Why am I even bothering with this app? My first transaction failed and four days later, still no refund. Thought I’d give it another shot today, recharged again, and yet…surprise…another fail. I’m back to my classic metro card ! ### 3/5 — Problem with Virtual Smart Card *2025-07-31* Very often the gates will open but not register the exit. You have no way to know exit had not been registered. Result - when you try to enter again, it will show error. Help counter guys are clueless. And you are charged 60 bucks as penalty for overstay for no fault of yours. The three dots from where you are supposed to end the journey do not work. Filed a complaint on the app but no response. Very disappointed. ### 3/5 — Ads ruining the experience *2025-07-30, version 6.57.2* The app is good and useful. But then like every other app it is loaded with ads of all kinds. Request to DMRC- can we have a paid version as well to not getting any ads at all. ### 1/5 — Application user *2025-03-31, version 6.56.7* Worst application ever seen till date. Metro card details used to be accurate and that was around an year ago after that the user interface is getting worst and worst unnecessary adding multiple options for multiple things without correcting the previously problematic stuff makes no sense! ### 1/5 — Ever *2025-03-01* I had a very disappointing experience with the Delhi Momentum 2.0. When I started my journey, I faced issues mostly every day , i delayed to reach office from technical glitches and issues. The service was not smooth at all, and it made the entire travel experience frustrating. I expected better efficiency and reliability, but unfortunately, the issues persisted. I hope they improve the system for future passengers. ### 1/5 — SCAM APP *2025-02-10, version 6.56.5* Terrible experience! Tried booking tickets twice on the Momentum 2.0 Delhi Sarathi app—both times, the payment went through successfully, but no ticket was issued. No confirmation, no refund, nothing! Feels like a complete scam. There’s no proper customer support to resolve the issue either. Avoid using this app unless you want to lose your money for nothing! ### 1/5 — Not available for strangers *2025-02-05, version 6.56.5* You need an Indian number to sign up... ### 1/5 — App does not work *2025-01-21* I purchased 2 tickets on this app. The payment was done through the wallet in the app. The transaction went through. The amount was deducted from my wallet. When I try to view the QR code, it gave me an error “please use that device on which you generates your ticket”. I am using the same device. The support has not responded to my emails. Don’t waste your money using this app. ### 1/5 — The worst app I’ve ever seen *2024-12-29* At starting I thought it’s so much easy, but after recharging it’s just like a hell. You have to compulsory recharge when it is less than 100 rupees and even if you recharge it, the gateway doesn’t accept it and you have to refresh multiple times and go to counter multiple times but none of them are very helpful because even they don’t know what goes wrong in it. Seriously very bad app. Just go and buy yourself a metro card that’s more be helpful to you then this one. ### 1/5 — Poor Functionality *2024-12-17, version 6.56.3* First of all, the multiple journey QR does not refresh smoothly. Secondly, if you have added the QR, why not give users options to enlarge it for easily scanning it. Please hire some good ux designers as well to understand the problem of users. This app is just created without understanding what users really need. ### 2/5 — No ticket showing *2024-11-19* I booked my ticket at 10pm and it didn’t show up in my tickets at all and the app doesn’t allow to buy a second ticket i ended up missing my airport line due the wait with this error ### 1/5 — Worst app *2024-08-29, version 6.55.9* Why the app is so sophisticated, if it’s made for metro it should only show metro routes not other things ## Most critical reviews (10 lowest-rated) ### 1/5 — Worst app ever *2026-04-25* No use of using the app as it doesn’t register either the exit or entry and then it won’t let you but a new ticket also You compare it with metro card but atleast card registers the exit and if it doesn’t the counter people can at-least clear it but the app won’t work in that part too I’ve recharged my virtual card for 1k now it’s stuck there idle because im not able to use my money for the travel ### 1/5 — Slow UI - too many steps to access virtual card *2026-03-16* It is currently very difficult to access the virtual smart card in the app. The application is quite laggy, and it often takes a long time for the smart card to load at the exit gates. Because of this delay, people end up waiting in long queues just to access the gates. I kindly request that the process be simplified. For example, integrating the card with Apple Wallet or providing a quick-access feature such as an active notification or shortcut could allow users to access the card instantly. This would significantly improve the experience and reduce waiting time at the gates. ### 1/5 — Virtual smart card 👎 *2026-02-11* Very often the gates will open but not register the exit. You have no way to know exit had not been registered. Result - when you try to enter again, it will show error. Help counter guys are clueless. And you are charged 60 bucks as penalty for overstay for no fault of yours. The three dots from where you are supposed to end the journey do not work. Filed a complaint on the app but no response. Very disappointed. ### 1/5 — Scammer DMRC App *2026-02-07, version 7.1.4* This app took my money for virtual card which doesn’t exist anymore. I was using this feature until December 23 where i recharged last time and today when I wanted to use my balance from the card. It doesn’t exist anywhere. I wonder how many people are affected by this scam. It’s a big struggle because of this issue. Highly disappointed with this experience ### 1/5 — Pathetic app *2025-11-10, version 7.0.0* For virtual card, keeps on refreshing. Once you add money you are not able to use it. ### 1/5 — Extremely frustrating experience — please fix this app *2025-11-06* I’m honestly so frustrated with this app. So many times, the metro gates open but the exit doesn’t get registered — and there’s no way to even know that it hasn’t worked. Then when you try to enter again, you get an error and end up being charged ₹60 as a penalty for “overstay,” even though it’s clearly not your fault. The help counter staff have no idea how to fix it and just tell you to file a complaint on the app — which I did, but of course, no one ever replied. To make things worse, the three dots option that’s supposed to let you end the journey manually doesn’t even work. It’s just such a frustrating experience. You’re trying to use the official app, follow the rules, and still end up being penalized because of poor tech and zero support. Really disappointing from something that’s supposed to make commuting easier. ### 1/5 — Virtual Smart Card Feature is Unreliable and Refunds Never Come *2025-10-23* I’ve been using the DMRC Virtual Smart Card feature from around July 2025 and it’s been a very frustrating experience. The recharge and scan features often don’t work properly. excess amount deducted never gets refunded even after raising multiple complaints through the app and by email. The support team hardly responds, and if they do they redirect the issue to some where else instead of fixing it. the refund process seems completely broken. DMRC should seriously fix these technical glitches and make the refund system transparent and responsive. Right now, this app just causes inconvenience instead of saving time. ### 1/5 — Big Scam! Not a Service *2025-10-12, version 6.57.8* The Delhi Metro Sarthi app is a complete waste of money and time. They don’t let you use your full wallet balance, which makes the whole system feel unfair and misleading. It seems like they want you to keep using the app without realizing how much you’re losing. Definitely not a user-friendly experience — very disappointing. ### 1/5 — Virtual Smart card is worse than worst *2025-08-25, version 6.57.6* It often doesn’t log the exit and charge you officially 60 (i.e. it mentions Rs 60 in deductions) but unofficially (it doesn’t mention anything on app) any random amount (sometime double of the journey). Humble request to DMRC, to close the app until you’ve hired and gotten fixed the money looting app bugs with some good programmers/engineers. ### 1/5 — Extremely Poor Refund Experience with DMRC – ₹240 Still Not Settled *2025-06-13* I’m extremely disappointed with DMRC’s refund process. It’s been over two weeks and my ₹240 is still unsettled. I’ve sent multiple emails, made several calls, but no one has responded or provided any update. The customer care team is completely unresponsive and there seems to be no accountability. For such a reputed organization, this kind of service is unacceptable. If DMRC cannot handle such small refund issues in a timely manner, how can commuters trust the system for larger concerns? Very poor experience. Please improve your refund and support services. We deserve better. ## Most praised reviews (10 highest-rated) ### 5/5 — Free pass *2026-02-09, version 7.1.4* I have been using for 6 months daily and paid 200 max ### 5/5 — Great app, helpful in quick booking of tickets *2025-12-18, version 7.0.0* The app is fairly intuitive and easy to use. Kindly add a recurring ticket purchase option for the same route. ### 5/5 — 2.0 version is great *2024-12-19* Used it few times to get QR code ticket. Very quick and easy service. ### 5/5 — Stepped up their game!!! *2024-11-25, version 6.56.3* This app has all conceivable information that you might need for using the Delhi metro, DMRC are real ones for making such great updates in the sarthi app system. ### 5/5 — Great App *2024-08-18, version 6.55.9* Surprised to see their ratings, it is wonderful app with so many services. Heard that the digital version of the card is also coming soon. ### 5/5 — Ticket Booking Experience with Extra Perks! *2024-04-28* I’ve been using this ticket booking app for a while now, and I must say, it’s become an indispensable tool for all my local travel needs. The interface is incredibly user-friendly, making it a breeze to search for and book tickets on the go. What sets this app apart is its additional services like bike rides and a marketplace. The option to book bike rides directly through the app adds a whole new level of convenience, especially when I’m traveling to a new city and want to explore without worrying about transportation. The marketplace feature is also a game-changer, allowing me to browse and purchase items I might be interested in. I’ve found the customer service to be top-notch as well. Any time I’ve had a question or issue, the support team has been quick to respond and resolve it, ensuring a smooth and stress-free experience every time I use the app. Overall, I highly recommend this ticket booking app to anyone looking for a seamless and convenient way to plan their daily travel. With its intuitive interface, extra perks like bike rides and a marketplace, and excellent customer service, it’s become my go-to choice for all my ticketing needs. ### 5/5 — The Super App for All my needs *2024-02-14, version 6.55.3* Seamless experience and a Multitude of Great Services All in One Place Locker Service is a unique concept My courier and e-commerce orders were also delivered within 2-3 days Waiting for Hyperlocal to be introduced as well Having used Paytm for recharging my card earlier and having a bad experience, shifting to DMRC Momentum 2.0 was completely worth it My card recharge was instant on this app Ticket booking has been also seamless ### 5/5 — New QR ticketing feature is just amazing! *2023-11-23* Older version was just having route planning, but this app is having almost every utility we can use in our daily lives which is ground breaking! ### 5/5 — Very nice app, better than the previous versions *2023-11-23, version 6.54* QR ticketing has become so easy with this app, and so is smart card top. No need to stand in long queues. Tried booking lockers, ordered chocolates, got them delivered hassle freee. Best app. ### 5/5 — Solved all ur purpose *2023-02-21, version 6.46* No idea why rating is less it’s working perfectly fine --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*