# DelightChat - Customer Support — Shared Customer Support Inbox > Unified customer support inbox for eCommerce brands with team collaboration and Shopify integration. (iPhone/iPad app by Saasberry Apps, Inc..) - Source: https://appshunter.io/ios/app/delightchat-customer-support/id1577703156 (this page in markdown: same URL + `.md`) - Developer: [Saasberry Apps, Inc.](https://appshunter.io/developer/1577703158) - Category: Business, Productivity - Price: Free - Rating: 5.00/5 from 1 App Store ratings · 7 written reviews indexed - Age rating: 4+ - Requires: iOS 15.1 · 40 MB - Languages: American English - Released: 2021-07-27 - Data updated: 2026-07-21 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/delightchat-customer-support/id1577703156/reviews.md ## What is DelightChat? Grow your brand with delightful customer service using DelightChat (Delight Chat). Reply to customers across WhatsApp, Instagram, Facebook & Emails, view order data from Shopify, and collaborate with your team on customer issues. All from one dashboard. Say hello to DelightChat, a ridiculously easy-to-use customer service tool tailor-made for eCommerce brands with powerful features. Never miss a customer query across any channel Connect all your customer support channels to DelightChat and respond to customers from the same screen. Easily collaborate with your team Leave private notes, assign relevant customer queries and more and make team collaboration seamless. Easily access order data from Shopify DelightChat can match an incoming customer query to your Shopify customer database and show customer & order details on the dashboard! Reply swiftly using macros DelightChat’s Fast Reply (aka macros) allows you to create pre-made templates to common queries so that you can answer them in 2-clicks. We love feedback and our team reads every support ticket. If you wish to see a feature on the app, feel free to let us know! ## Key features - Unified inbox for multiple channels - Team collaboration tools - Shopify order data integration - Pre-written reply templates (macros) - Centralized customer query management ## Recent user reviews (7 of 7) All indexed reviews: https://appshunter.io/ios/app/delightchat-customer-support/id1577703156/reviews.md ### 5/5 — A1 *2025-05-21, version 2.7.4* Aapka app bdiya hai, easy to use, bas kai baar crash kr jaata h jab 6-7 tickets ek saath close kro, consecutively krte h tab ### 5/5 — Excellent Support Staff *2023-07-23, version 1.11* The app provides a great Omnichannel support and support staff is always there for our assistance whenever we face any issue. Highly recommended one in all all for seamless integration with major social media apps. ### 5/5 — Convenient and easy to use *2023-04-04, version 1.9.0* I can manage all my customer chats from WhatsApp, Instagram and Facebook when I am away from my computer. Very convenient and useful! ### 3/5 — Wish the team was a bit more proactive! *2022-08-20, version 1.9.0* There is no doubt the app is helpful, and has so much more potential. We wish the team working on the app was a bit more proactive to messages and responses. Its difficut to get through to them to get answers and solutions for basic bugs that should not be there in the first place. Turn around time is slow and basic resolutions take forever. They are supposed to help businesses to grow, while they grow with the business they have made promises to. Its just really unfortunate. ### 3/5 — Not bad, but could be better *2022-05-24, version 1.5.0* Sometimes the app crashes ### 1/5 — Terrible experience on iOS *2022-02-12, version 1.3.0* App is extremely slow and clunky, it’s really hard to work on your mobile using it, fast replies are always presenting a black screen. I migrated from Helpscout and everything is harder now. I hope you can develop a truly good App with a better experience. ### 5/5 — Such a beautiful support app for Shopify stores! *2021-07-28, version 0.1.0* Absolutely needed if you want all your social media accounts, emails, and even WhatsApp under one app. I literally have eliminated 40 tabs from my browser and 10 apps on my phone because of DelightChat! ## Frequently asked questions about DelightChat ### What channels can I connect to DelightChat? DelightChat allows you to connect and manage customer inquiries from WhatsApp, Instagram, Facebook, and email all within a single dashboard. ### Does DelightChat integrate with Shopify? Yes, DelightChat integrates with Shopify to display customer and order details directly on the dashboard when a customer query matches your database. ### How does DelightChat help with team collaboration? You can leave private notes on customer conversations, assign queries to specific team members, and ensure seamless collaboration to resolve customer issues efficiently. ### Can I use pre-written responses in DelightChat? Yes, DelightChat features 'Fast Reply' or macros, allowing you to create and use pre-made templates for common queries, enabling 2-click responses. ### What devices is DelightChat available on? DelightChat is available on iPhone and iPod devices, offering a convenient way to manage customer support on the go. ### How often is DelightChat updated? The latest version of DelightChat is 2.8.24, and it was last updated on March 22, 2026, indicating regular maintenance and feature additions. ### What is the age rating for DelightChat? DelightChat has an age rating of 4+, making it suitable for a wide range of users and businesses. ### Does DelightChat have ads? DelightChat is free to use and does not contain advertisements, providing an uninterrupted customer support experience. ## Version history (last 5 releases) ### 3.0.4 — 2026-07-13 - Performance improvements and bug fixes. ### 3.0.3 — 2026-06-20 - Performance improvements and bug fixes. ### 3.0.2 — 2026-05-29 - Performance improvements and bug fixes. ### 3.0.1 — 2026-05-15 - Performance improvements and bug fixes. ### 3.0.0 — 2026-05-07 - Performance improvements and bug fixes. ## Apps similar to DelightChat | App | Rating | Price | Category | | --- | --- | --- | --- | | [Freshchat](https://appshunter.io/ios/app/freshchat/id1273666080) | 3.7 (52) | Free | Business | | [ZOKO Dashboard](https://appshunter.io/ios/app/zoko-dashboard/id1608840673) | — | Free | Business | | [Gallabox](https://appshunter.io/ios/app/gallabox/id1542957177) | — | Free | Business | | [Richpanel](https://appshunter.io/ios/app/richpanel/id1612931297) | 4.0 (4) | Free | Business | | [Shopney](https://appshunter.io/ios/app/shopney/id1447088256) | 4.9 (162) | Free | Business | | [Interakt](https://appshunter.io/ios/app/interakt/id1573532290) | 3.5 (13) | Free | Business | ## More apps by Saasberry Apps, Inc. - [DailyHabits: Build Good Habits](https://appshunter.io/ios/app/dailyhabits-build-good-habits/id1660929974) All apps by Saasberry Apps, Inc.: https://appshunter.io/developer/1577703158 ## Related topics [vendoor customer](https://appshunter.io/ios/topics/vendoor-customer) · [onus customer](https://appshunter.io/ios/topics/onus-customer) · [customer care advantage](https://appshunter.io/ios/topics/customer-care-advantage) · [customer support](https://appshunter.io/ios/topics/customer-support) · [act customer](https://appshunter.io/ios/topics/act-customer) · [lt customer care](https://appshunter.io/ios/topics/lt-customer-care) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-21.*