# Delivery KPG — user reviews > 33 indexed App Store user reviews of Delivery KPG by DELIVERY SERVICE PHANGAN COMPANY LIMITED, rated 3.80/5 from 59 ratings. - Source: https://appshunter.io/ios/app/delivery-kpg/id1632709343/reviews - App overview in markdown: https://appshunter.io/ios/app/delivery-kpg/id1632709343.md - Rating breakdown: 5★ 38 · 4★ 2 · 3★ 1 · 2★ 3 · 1★ 15 ## Newest reviews (11 of 33) ### 2/5 — App experience can be improved big time *2026-01-17* Grateful to have delivery service here. However the app user experience is underwhelming. Currently you have to log in every time you use it plus it suddenly changed from login with whatsapp number to email and password. Also it asks you to use location twice every time you open the app. You need to be very patient to use this app. ### 2/5 — Very buggy app *2026-01-17* I enjoy the delivery service but the app is very bad. Logs you out very often, app crashes often, using it the interface is slow, it recently didn’t work completely for a few days. Before login was with phone number now suddenly it’s email. As soon as grab comes this app will be dead unless they put some effort into improving it ### 2/5 — Great, when it works *2026-01-15* It’s great to have a food delivery service here. But this app almost never works. Every single order takes 20-30 minutes to actually make, because the search function, OTP, Cart are bugged 24/7. Most days, it won’t even start or just shut down in the middle of the ordering process. Once an order is actually made, it’s great: quick, nice drivers and delicious food from most of KPGs best restaurants. ### 2/5 — Terrible *2025-04-11* This app is garbage, but I guess it’s good enough for here. Showing too many places that don’t deliver and then when you find a place, it posts a “60 plus minute warning” on any order taco, pizza, burger, you name it… charging western prices and getting garbage an hour later is not worth it ### 1/5 — Good, if it wouldn’t be overloaded whenever it’s dinner time *2025-03-26* The app is good, when it’s actually working. I understand it being overloaded on rainy days but even on a dry Wednesday evening at the end of March? I’d say, 6 out of 10 times when I wanna order it’s overloaded. Not sure if I’m just super unlucky or if it’s the app. But def inconvenient. ### 1/5 — Tech issues *2025-03-19* This app has massive tech issues, you can't rely on it... it's been years and they could not fix it still :( ### 1/5 — It could look less like Yandex… *2024-11-30, version 3.2.2* Please fix the bags in the app. It’s impossible to use. It’s really frustrating… ### 2/5 — Forced log out can't log in *2024-08-14* Can't use the app because it logged me out and won't let me log back in. It was good when it used to work. **Developer response:** Sorry to hear you're having trouble logging in. We're working to resolve this issue as quickly as possible. In the meantime, please reach out to our support team—they can help get you back into your account. Thanks for sticking with us, and we appreciate your patience! ### 1/5 — It doesn’t work *2024-07-21* I can’t order anything successfully. You can’t push the restaurant’s to use your app for delivery, but then have an app that doesn’t actually work. I just don’t get it. **Developer response:** Thanks for your feedback, and sorry for the trouble. We're working on improving the app's performance to ensure a smooth ordering experience. Please contact our support team so we can assist you directly and make sure your next order goes smoothly. We appreciate your patience and understanding. ### 1/5 — Terrible… *2024-06-07* never works 🤷🏻‍♀️ **Developer response:** Thank you for your feedback. We're sorry you're experiencing issues with our app. Contact our support team for further assistance. ### 1/5 — App won’t load *2024-05-11* Worked yesterday. This morning: nope. Stuck on the loading logo page and won’t progress beyond after 10 minutes of waiting. I have the latest app. I restarted the app and the phone. I have an excellent cell and wifi connection. What gives? **Developer response:** Thank you for your feedback. We're sorry you're experiencing issues with our app. Since you've already tried restarting the app and your phone, please try uninstalling and reinstalling the app. If the issue persists, contact our support team for further assistance. ## Most critical reviews (10 lowest-rated) ### 1/5 — worst delivery app on this planet *2026-03-14* Fix your cheap app or I will do a better delivery App in Koh Phangan ### 1/5 — Impossible Login *2026-03-03* The app crashed every time after trying to log in. Reinstalling didn’t fix ### 1/5 — App is not working *2026-02-12, version 3.2.4* The worst delivery app, can’t even log in, it’s broken and outdated ### 1/5 — Crashes and freezes at login can’t use *2026-01-24* Crashes and freezes at login can’t use ### 1/5 — Doesn’t work *2026-01-03* Loads forever, can’t log in, after trying 10 times ### 1/5 — Overpriced surcharges and 30% app outages *2025-12-17* It is pure luck if the app works properly - or at all and as soon as there is any rain or higher demand, the cost is a joke compared to everywhere else in the country. ### 1/5 — App do not work *2025-12-16* White screen when launching ### 1/5 — Poor experience *2025-10-21, version 3.2.4* Just ordered through the app using the “near me” feature, but it sent my order to a restaurant on the other side of the island instead of the one just 1km away — resulting in a really long delivery time and a poor experience for the driver who had to come all that way. Disappointing overall. ### 1/5 — Login Problem *2025-04-23* If you tipe in your Phonenumber ist still show „tipe in your number“ and wont let you continue ### 1/5 — Terrible… worse app in the world *2025-04-15* never works 🤷🏻‍♀️can someone please develop a food delivery app that works 🙏🏼 the island needs it and the market is there… just need to replace this one that is making everyone’s life miserable **Developer response:** Thank you for your feedback. We're sorry you're experiencing issues with our app. Contact our support team for further assistance. ## Most praised reviews (10 highest-rated) ### 5/5 — Super Service *2025-12-08* Takes Time, but works amazing. ### 5/5 — Khaled *2025-10-07* Great food ### 5/5 — FINALLY *2025-02-23* Delivery in koh phangan ### 5/5 — Ms. *2025-01-11* Good food delivered when I really need it! ### 5/5 — Einfach und übersichtlich *2024-03-31* Auf Empfehlung erhalten und funktioniert einwandfrei und ist übersichtlich aufgebaut 👍🏼 **Developer response:** Thank you for your positive feedback! If you have any further questions or need assistance, please feel free to reach out. Thank you for your trust! ### 5/5 — Great app *2024-02-11* Great app I still use it to this day. promotions discounts are all as usual prices by the way are not low enough but they are delivered in record time I haven’t even been served so quickly in restaurants) ### 4/5 — Doable *2023-05-05* Ordered food and received food with no problems. Great communication with driver. Will use again. **Developer response:** Thank you! We are waiting for you again in Delivery KPG. ### 3/5 — Worst delivery app in the world *2025-09-21* There's always a problem with this app. I hope we will get Grab on this island some day and get rid if this sub par service app ### 3/5 — Not the most reliable *2025-02-14* It always logs me out, and now they don't accept Mastercard or Visa for orders anymore. It's getting harder and harder to use **Developer response:** Sorry to hear you're having trouble logging in. We're working to resolve this issue as quickly as possible. In the meantime, please reach out to our support team—they can help get you back into your account. Thanks for sticking with us, and we appreciate your patience! ### 2/5 — Quite buggy *2026-01-31* Not the best user experience. Lots of bugs and flaws. Credit card payment didn’t work with two different providers. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*