# Dell Help a Customer

> Customer support and feedback capture tool for Dell employees and partners. (iPhone/iPad app by Dell Inc..)

- Source: https://appshunter.io/ios/app/dell-help-a-customer/id1289886774 (this page in markdown: same URL + `.md`)
- Developer: [Dell Inc.](https://appshunter.io/developer/461040046)
- Category: Business, Productivity
- Price: Free
- Rating: 5.00/5 from 6 App Store ratings
- Age rating: 4+
- Requires: iOS 11.0 · 23 MB
- Languages: Czech, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Chinese and 2 more
- Released: 2017-09-29
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/dell-help-a-customer/id1289886774/reviews.md

## What is Dell Help a Customer?

The HaC (Help a Customer) Mobile App empowers all people internally and approved partners to take action on behalf of our customers anytime, anywhere. It provides a convenient intake method to capture customer feedback & issue details and seamlessly connect to Dell's existing Help a Customer service and support flows.

## Key features

- Customer feedback capture
- Issue detail recording
- Connects to support flows
- Mobile customer assistance
- Partner access


## Frequently asked questions about Dell Help a Customer

### What is Dell Help a Customer used for?

Dell Help a Customer is used by internal employees and approved partners to capture customer feedback and issue details. It then connects this information to Dell's existing customer service and support processes.

### Who can use Dell Help a Customer?

The app is designed for internal Dell employees and approved partners. It empowers them to take action on behalf of customers.

### Is Dell Help a Customer free to use?

Yes, Dell Help a Customer is available for free. It is listed as a free application with no mention of in-app purchases or subscription costs.

### What devices does Dell Help a Customer support?

Dell Help a Customer is supported on iPhone and iPod devices. It is designed for mobile use on these platforms.

### How often is Dell Help a Customer updated?

The latest version of Dell Help a Customer, 2.4, was released on March 29, 2024. This indicates the app is actively maintained and updated.

### What is the age rating for Dell Help a Customer?

Dell Help a Customer has an age rating of 4+. This means it is suitable for users of all ages, with no mature content.

### Does Dell Help a Customer have ads?

No, Dell Help a Customer does not contain advertisements. The app is listed as having no ads, providing an uninterrupted user experience.

### What is the user sentiment for Dell Help a Customer?

Based on the limited data, Dell Help a Customer has received a perfect rating of 5.0 stars from 6 ratings, suggesting very positive user sentiment among its users.

## Version history (last 5 releases)

### 2.4 — 2024-03-29

Bug fixes and performance improvements

### 2.3 — 2020-09-23

Hot fix

### 2.2 — 2020-08-14

Hot Fixes

### 2.1 — 2020-06-24

Bug fixes and performance improvements.

### 2.0.3 — 2020-02-20

Crash fix
Bugs

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## More apps by Dell Inc.

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All apps by Dell Inc.: https://appshunter.io/developer/461040046

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*