# DentiCare — user reviews > 30 indexed App Store user reviews of DentiCare by DENTICARE PAYMENT SOLUTIONS PTY LTD. - Source: https://appshunter.io/ios/app/denticare/id1534707515/reviews - App overview in markdown: https://appshunter.io/ios/app/denticare/id1534707515.md ## Newest reviews (10 of 30) ### 1/5 — Penalties for paying early *2023-01-30* I made a $600 payment and got charged $10 for doing so.! What a rip off ! Trying to get ahead and get it paid off yet you penalise me for doing so ### 1/5 — Useless *2022-11-20, version 1.6* Useless ### 1/5 — Denticare App Will not Load or Delete! *2022-06-28* App has not worked for over a month! It just keeps trying to load but wont! I have called Denticare & they suggested to delete the App from my phone & then Reinstall. I deleted the App but its still there..it wont remove! I need, can someone help me please! **Developer response:** Hi, Thank you for reaching out regarding the DentiCare app. I am sorry to hear you are experiencing issues with the app. Can you please advise what device you are using ie. iphone 11 etc. Can you also please advise your Plan Number so I can investigate the details in the back end. To liaise directly with myself please email: product@sliqpay.com Thank You, Kylie Manning DentiCare Product ### 1/5 — Dodgy service - unreliable app *2022-05-23, version 1.6* Shonkey brothers! App tells first payment processed; debt reduced by 8%; yay Then I get a notification ( same day) payment failed: fee incurred and amt still owing. Ring both numbers both times recorded message saying to call back during office hours - in which time zone? It’s 1:30pm on a Monday Double shonky! So not resolved. Regret going on this payment plan. ### 1/5 — Opportunistic AF *2022-05-18, version 1.6* So there’s no way to set up reminders for payment due dates… very convenient for DentiCare, because if you miss a payment they can charge you a $16.50 reprocessing fee 🤠 ### 1/5 — Bad as *2021-12-05* My app doesn’t work at all when on it, it just keeps loading and that’s it basically. I wish I can add a photo of the screenshot so you can see. It’s been like this for months and months. I have the latest apple device iphobe 13 pro Max. Please let me know how to sort it out as I need to know the balance owing on my account. If the app worked it would’ve been the greatest app bcoz it has everything in there. Thanks ### 1/5 — Can’t paste in text fields *2021-09-13* Not possible to paste either my account number, or my password. This means I’m not able to choose a super-secure password, because I’m limited to something short enough to type in every time. One star. Developers: please fix ### 1/5 — Unable to register *2021-08-29* When trying to register I repeatedly get the message that the account is invalid and I need to input a valid email. I am putting in the email address that DentiCare already sends me emails to! ### 1/5 — Cant Login *2021-08-04, version 1.3* I cant login/sign up to my account, keeps saying my email is wrong when I try to sign up ### 1/5 — Can’t sign up with either of my email addresses *2021-07-22, version 1.2* Can’t sign up. Won’t accept any email address. All other details correct. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible Payment System *2026-08-14* Please Read!! This app has the worst payment system ever and has caused me to loose more money than needed! This is because when you go into the app to pay off your payment plan you can either choose from two options; that being to pay off the total remaining balance in whole OR to pay off a custom amount that is deducted from the total remaining balance but NOT from the payment that is due!! And THIS is where my issue begins as I’ve consistently been having problems with the direct debit system, thus causing for my initial payment to then BECOME overdue as I am unable to manually and automatically transfer the payment - due to the horrible design of this app, THUS making me incur an overdue fee!! I’ve already discussed this issue with the DentiCare customer service team(s) on multiple occasions and have been unable to resolve this issue since. Incredibly Unhappy. ### 1/5 — Useless app *2026-02-05* The app is actually useless. It’s difficult to sign into. It’s ridiculous that you need to sign into it every time you open it on your phone. ### 1/5 — Do not do use DentiCare *2025-09-12* Do Not Use DentiCare !!!!! They are an absolute scam, they rip off their customers. They also process direct debits of almost double the amount with asking for your permission. They are one of the grubbiest companies I have ever seen ### 1/5 — No essential features on the app *2025-02-07* The app only offers a high level review of your currently payment plan. There’s no live chat to help answer questions. Nowhere you can download your MONTHLY health fund payment receipt to claim from insurance. They used to email you every month now they stopped it, but please make sure that customer can download themself at least? It’s kind of useless to be honest. ### 1/5 — Terrible App *2024-05-24* Have been paying my daughters braces via DentiCare for past year and a half. Would be nice if the app actually worked. My name, email and account details are all correct however the app keeps telling me they’re not ….. I can’t even create an account. ### 1/5 — Does not work if you have a hyphen in your name :( *2023-10-12* The app will not let me register, it says ‘incorrect format’ because my name has a hyphen in it, but I can’t register without the hyphen as it doesn’t match my registered plan. Is there any chance you can fix this please? ### 1/5 — Dodgy company *2023-08-06, version 2.0* I can accept a late fee but this company is ruthless. For example, a late payment was made with the required late fee. An additional $22.00 was attached as a “reprocessing fee”. Then an extra $38.00 reprocessing fee plus a mysterious $3.50 with another outrageous $16.50 reprocessing fee! Crazy greedy and immoral. Also early on I paid manually and didn’t update the automatic payment information so would constantly get voicemail harassment. I decided to ring the company and explained to the lady I was paying manually ie THE ACCOUNT IS BEING PAID and did not think it was right to get a late fee when it wasn’t late. Also the company changed its bank details last year and when money was taken out of my account by a mysterious entity I contacted the bank to cancel my card as it looked like fraud. I then got calls from real people demanding I contact the bank and explain that it’s them. I told the fellow that how do I know that YOU are not a fraud and he scoffed at me. At this time I was bedbound recovering from a bypass which I explained and sure enough while sick and bedridden, the voicemail calls started up again. ### 1/5 — Horrible *2023-05-11* This app is impossible to use, glitches when I open it and won’t let me register for an account despite using the correct email - I have been getting emails from DentiCare for the last year since starting with them, so I know it is correct. This is the same email I gave them and that they have on record. The customer service is awful, I called up to make a payment over the phone and also asked for help setting up the app as it wasn’t letting me log in, after processing the payment she said that there were people waiting on hold so she wouldn’t help me with the app, and that I would have to call back again despite having already waited on hold for half an hour. She wanted me to wait on hold a second time instead of helping me??? They constantly leave me voicemails using the wrong first name, despite my email records showing they have the correct name for me on my payment plan. Overall has just been a horrible, stressful and unpleasant experience. ### 1/5 — Can’t make a payment *2023-05-06* App won’t let me make an extra payment, I need to login every time I open it , even have set up that Face ID , when finally login I select make a payment and app just shuts down. ### 1/5 — Bad *2023-01-31, version 1.6* Pretty awful and so is the company. They’ve been charging me an extra 6 dollars without making it clear on the app. So, I make sure I have the 335.25 in my account only for it to dishonour and they take more money from me. Nice move guys. Not dodgy at all… ## Most praised reviews (10 highest-rated) ### 5/5 — Much better app *2023-08-17* The new update has improved this app. Easy to use and manage the payments which is its purpose. Very happy with the update. ### 5/5 — Jesscia C *2021-09-17* Super handy! I love that it has a percentage of how much you’ve paid, and so much easier to do extra payments rather then waiting on the phone. ### 5/5 — Super handy *2021-08-12* I found this super easy to register for. As soon as I logged on I could see immediately an overdue amount. I was able to simply click pay now where the funds were debited without me having to re-verify banking details. Awesome. I like how it has the percentage of how close you are to paying it off. I’ve been wondering this for a while. Thanks for the app!!! ### 5/5 — A great time saver *2021-08-05* Very glad that this was introduced since I hate waiting on the phone! ### 4/5 — Things you could work on *2021-10-20* why do i have to login EVERY time i get out the app it’s annoying and unnecessary ### 3/5 — Feature suggestions *2021-08-20* Overall a very useful and decent app to keep track of payments. A few things that you could add in the app are: - Copy & Paste ability - Live chat support if possible - Ability to save login details without using faceID - Options to change when you want to pay ### 3/5 — It’s fine… but why *2021-08-05, version 1.3* Not really sure why this app exists… I already get email updates each month that keep me up to date. Don’t see any value in it at all… Also, not allowing copy and pass into the app for things like usernames, passwords or even the policy number to create an account is ridiculous. How am I supposed to use my password manager?… I had to manually copy my generated password from my emails tabbing back and forth. Crazy any app in 20221 doesn’t allow this. ### 2/5 — Always logs me out!! *2023-12-09* Why does this app constantly log me out? So annoying that I have to log in every. single. time. I want to use the app! Ridiculous! ### 2/5 — Doesn’t promote the use of complex passwords *2021-08-20* Unable to use a password manager to set complex passwords as the login screen will not allow you to paste in values. Everything must be typed in manually. No way to change a password unless you say you’ve forgotten it ### 2/5 — Unable to make payments *2021-06-08* The app is good until I try and make a payment. The sms never gets received **Developer response:** Hi Reynomit, Thank you for your feedback. We have investigated the reason for this and found that by updating your mobile number in the Denticare app you were then able to successfully make the payment. Please don't hesitate to contact a DentiCare team member via the 'Contact Us' feature in the App if you have any other issues using the App --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-15.*