# Denver Zoo Mobile — user reviews > 68 indexed App Store user reviews of Denver Zoo Mobile by Vantix Systems, rated 2.10/5 from 127 ratings. - Source: https://appshunter.io/ios/app/denver-zoo-mobile/id1175927683/reviews - App overview in markdown: https://appshunter.io/ios/app/denver-zoo-mobile/id1175927683.md - Rating breakdown: 5★ 25 · 4★ 8 · 3★ 4 · 2★ 11 · 1★ 79 ## What do users think of Denver Zoo Mobile? Overall sentiment: negative **Pros** - 👍 Digital membership card available - 🗺️ Map is visually appealing (one user) - 💡 Animal information provided (one user) - ✅ No crashing reported (one user) - ✅ Account and ticket access (one user) - 💡 Improved functionality (one user) - 🗺️ Map is useful (one user) - 💡 Animal pages offer extra info (one user) - 🚀 Fast load times (one user) - ✅ No crashing (one user) - ✅ Account access (one user) - ✅ Ticket access (one user) - 💡 Can order and pay for food - 💡 QR code for membership ID - 💡 Save membership to Apple Wallet - 💡 Basic, functional (one user) **Cons** - 🐛 App crashes frequently - 🐛 Login crashes app - 🐛 Map crashes app - 🐛 Purchase tickets crashes app - 🐛 Adding to Apple Wallet crashes app - 🐛 App doesn't open - 🐛 App is non-functional - 🐛 Map is low resolution - 🐛 Map is not up to date - 🐛 Cannot find menus - 🐛 Schedule won't load - 🐛 Special event offerings not in app - 🐛 Special event tickets don't load - 🐛 Membership card not loaded - 🐛 Cannot access past visits - 🐛 Cannot access carousel ride credits - 🐛 Daily schedule won't load - 🐛 Map is blurry - 🐛 Map is impossible to read - 🐛 App is useless - 🐛 App is worthless - 🐛 App is clunky - 🐛 Unintuitive layout - 🐛 Doesn't save login - 🐛 Membership card glitch - 🐛 Cannot add passes to Apple Wallet - 🐛 Login doesn't work - 🐛 Buttons lead to website - 🐛 App crashes on opening - 🐛 App won't open - 🐛 App crashes immediately - 🐛 App not working on iOS 18 - 🐛 App blinks and nothing happens - 🐛 App won't let me open it - 🐛 App crashes upon opening - 🐛 App won't open on iPhone 16 - 🐛 Membership card not accessible - 🐛 App collapses when trying to save to Apple Wallet - 🐛 Tickets do not show up - 🐛 Map is an embarrassment - 🐛 Cannot renew membership - 🐛 Won't accept password - 🐛 Login button does nothing - 🐛 Buttons don't load or show error - 🐛 Animal search not available - 🐛 Concessions search not available - 🐛 App needs to be rebuilt - 🐛 App is laggy/jumpy - 🐛 No map legend - 🐛 Map locks up app - 🐛 Cannot buy tickets - 🐛 Close button on top of hamburger menu - 🐛 Cart not saved - 🐛 Order not placed - 🐛 Snake image is frightening - 🐛 Tickets organized by purchase date - 🐛 Tickets have QR code per person - 🐛 Tickets clumped by same date - 🐛 App does nothing - 🐛 App helps with nothing - 🐛 App frozen or too slow - 🐛 App hasn't worked for weeks - 🐛 Crashes right away - 🐛 App crashes immediately - 🐛 Incompatible with iPhone 11 - 🐛 Crashes on new iOS 13.1.2 - 🐛 Freezes and closes - 🐛 Cannot log in without freezing - 🐛 Half the buttons don't work - 🐛 Instructions for password don't work - 🐛 White screen every time - 🐛 Not functional on iPhone X - 🐛 Loads and then does nothing - 🐛 Cannot get past login page - 🐛 Frozen on launch - 🐛 Login screen has issues - 🐛 Password field does not allow pasting - 🐛 High battery usage - 🐛 Location always used **Commonly reported bugs** - App crashes on login - App crashes when viewing map - App crashes when trying to purchase tickets - App crashes when adding membership to Apple Wallet - App crashes upon opening - App does not open - App crashes immediately upon opening - App not working on iOS 18 - App blinks and nothing happens - App won't let me open it - App crashes on iPhone 16 - Membership card not loaded - Cannot access past visits - Cannot access carousel ride credits - Daily schedule won't load - Map is low resolution and outdated - Special event offerings and tickets not displayed - App collapses when trying to save membership to Apple Wallet - Tickets do not show up in 'my tickets' tab - Map is an embarrassment - Cannot renew membership - Won't accept password for account access - Login button does nothing - Buttons at the bottom don't load or show error messages - Map locks up the app - Close button overlaps hamburger menu - Cart is not saved - Order is not placed after entering details - Snake image on home screen is frightening - Tickets organized by purchase date instead of visit date - Tickets have individual QR codes - App does nothing or is too slow - App hasn't worked for weeks - App crashes right away after download - App crashes on iPhone 11 - App crashes on iOS 13.1.2 - App freezes and closes - Cannot log in without freezing - Half the buttons don't work - Password setup instructions are incorrect - White screen appears every time the app is opened - App is not functional on iPhone X - App loads but does nothing - Cannot get past login page - App appears frozen on launch - Login screen editing area is not full width - Password field does not allow pasting - High battery usage when location is always on **Most requested features** - Link animals with map - Add location function to wallet card - Notification about card when approaching gate - Improve map zoom level and detail - Show heading on map - Link to Google Maps - Update map to be current with online map - Add menus - Show schedule for days other than today - Show special event offerings - Show special event tickets - Add facial recognition or remember email - Improve app searchability - Allow pasting passwords - Add option to only use location while using the app ## Newest reviews (16 of 68) ### 2/5 — Pretty much useless except for digital membership card *2025-10-19* The app has my digital membership card which is great. The rest is functionally useless. The map is super low resolution and not up to date with the online map, I can’t find the menus, the schedule for any day except today won’t load, and the special events (e.g. Boo at the Zoo) keep touting the app for things like event offerings, none of which show up in the app. Special event tickets also don’t seem to load. So, it replaces a membership email but that’s about it. ### 2/5 — Membership Card Glitch *2025-05-08* After renewing my membership the app correctly shows it as expiring next year. However when I ad the digital card to Wallet it shows the old expiration date for this year. ### 1/5 — Disappearing act *2024-11-22, version 1.3.4* I downloaded the Denver Zoo app from the App Store. It’s visible on my desktop but when I click on it, it blinks and nothing else happens. I’ve updated my phone, I’ve removed and re-downloaded, I’ve reset my phone and nothing. Disappointing. ### 1/5 — Crashes *2024-11-22, version 1.3.4* Crashes upon opening the app. ### 1/5 — App won’t let me open it *2024-11-19, version 1.3.4* The app won’t even let me open it on my phone. It just glitch quits on me and doesn’t give me any reason for it. ### 1/5 — Can’t open the app *2024-11-14, version 1.3.4* I can’t get the app to open ### 1/5 — Doesn’t open *2024-11-08, version 1.3.4* App won’t even open. Removed and downloaded a second time. Same problem. ### 1/5 — Does not open on iPhone 16 *2024-11-04, version 1.3.4* I cannot get this app to open on my iPhone 16. You click on the icon and it just crashes immediately. ### 2/5 — Minor Bug: A “Here” Links Leads to an “Oops!” Error Page *2024-08-25, version 1.3.2* iOS 17.6.1 Denver Zoo Mobile app for iOS (version 1.3.2) Date: 08/25/2024 Description: I would like to report a small bug that happens inside of the iPhone app. On the “My Profile” screen there is text that displays as: “It’s not you! It’s us! We had made changes to make a better zoo for you! Please reset your password by clicking on the link above - click here to learn more!” The “here” in the text above is a link. Unfortunately it does not lead to an informative page about changes to the app. It instead leads to an “Oops!” error message. Please fix, if possible. ### 1/5 — App Never works *2024-07-27* We can’t access our membership card in the app - which is the only way to get your membership card as it is not available anywhere else online. If you’re going to force us to use an app for membership, it needs to be working… ### 1/5 — Not ready for prime time… *2024-07-20, version 1.3.2* Doesn’t save your login, crashes when you try to add your membership to Apple Wallet, unintuitive layout, clunky. They should have waited to make sure the app was totally ready before publishing it. ### 1/5 — Crashes on login *2024-04-16, version 1.3.1* Trying to use this to reserve tickets with a membership. Crashes immediately upon login every time. Hasn’t worked once. Love the zoo, but the app is useless. ### 1/5 — Useless *2024-03-21* The app keeps asking me to type my email & password every time I open it, no facial recognition or even remembering my email. Then I cannot save my membership to the Apple wallet, as I’ve tried several times throughout the last several months and any time I try the app collapses, leading me to click to open and have to do the whole log in process all over again. Finally, my tickets do not show up on the “my tickets” tab. Why have an app at all if it’s just to not work and bring unnecessary frustration? Much bette not to create that expectation of service, for customers who paid for really expensive memberships. ### 1/5 — Completely worthless *2024-02-19* This has never been a great app, but the latest update has made a total mess of it. The map is an embarrassment. There used to be a way to search for an animal, find concessions, etc. Now it is just an image. I tried to renew my membership and it just crashes. I could say more but it’s not worth the effort. This app needs to be abandoned and a new one built from scratch. ### 1/5 — Won’t accept password *2024-02-19, version 1.3.0* Won’t accept pw to access account ### 1/5 — Can’t use- lots of error messages *2023-07-19* Can’t give it more than 1-star because it never worked. Can’t log in (the login button doesn’t do anything), and the buttons at the bottom either don’t load or say error. Bummer cause it’s a great zoo but the app is worthless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible app *2025-11-02* This is a terrible attempt at an online service for the zoo. Can’t login without the app crashing. Can’t change address to allow credit card payment. Better to just delete the app and use the website ### 1/5 — Map and login doesn’t work *2025-09-22* Every time I try to log into my account for the Denver Zoo on this app, it shuts the app down as soon as I click the “Login” button. Same with the map. If I click on the map button at the bottom, it will close the app out and I can’t hardly use this app. ### 1/5 — Doesn’t work at all *2025-08-06* This app is essentially nonfunctional. Anytime I open it at the zoo, my membership card is not loaded. Even when I sign in, I can’t access the card, past visits, or any credits for carousel rides. I wanted to check the daily schedule for tomorrow and it won’t load… the website says to check the app but it’s not there. I have been a member long enough that I remember and miss the prior app, which worked consistently!!! ### 1/5 — Trash *2025-06-26, version 1.3.6* Log in crashes app, trying to purchase tickets crashes, looking at map crashes app, might as well delete the darn thing from the app store, it is worthless ### 1/5 — Crashes *2025-04-23, version 1.3.5* Cannot add passes to Apple wallet as the app crashes every time. I have deleted and reinstalled several times. ### 1/5 — Doesn't work *2025-04-16, version 1.3.5* I can't even log in. It keeps asking me to log in and crashes. ### 1/5 — The Worst *2025-04-09* This might be the worst app I’ve ever used. Crashes almost instantly, and every button takes you to the website instead of being able to do anything in the app. What’s the point? ### 1/5 — Doesn’t even open *2024-12-06, version 1.3.4* The app won’t even open and I can’t access my membership recently purchased ### 1/5 — First work *2024-12-03, version 1.3.4* I can’t open the app without it immediately crashing. ### 1/5 — Terrible Application *2024-12-01, version 1.3.4* App will not run on iOS 18, please update ASAP. ## Most praised reviews (10 highest-rated) ### 5/5 — Evan Nordby *2025-03-18* Great app it can help you get across the Denver zoo and it tells you the animals name like I said great app. ### 5/5 — It should be said… *2023-03-16* I saw mostly negative reviews upon the download of this app and I wanted to state that: 1. You can’t even FIND a snake now, much less a photo of one, so no one should be frightened by that sight anymore. (And for my son, who holds an affinity for them, we’ll figure it out lol) 2. The map is absolutely beautiful, appears to be very easy to read and use, etc. We are not in the park yet, but from my poking around it looks to be a very useful tool. 3. The animal page is very cool, and offers a bit of extra information about the animals. That’s nice. 4. Zero crashing, from all angles and pages. 5. Signed in and had no problems with access to my account or tickets, and no other applications were opened to enable my viewing of either of those things. *Minor, first world* complaints: 1. The animal page is a bit laggy/jumpy as you scroll down the page, especially if going too fast. This is likely due to the absolutely beautiful graphics needing just a couple extra minutes to render and do their thing. 2. I initially didn’t know what the star icon meant on the map, as there is no map legend explaining the icons. But, since the other icons are so apparently obvious, I can see why that would be. And I was able to deduce what the star meant by clicking on it in the map… it’s attractions. So, actually, also pretty self-explanatory! TLDR: Great job, developers! I can see that you’ve taken criticisms to heart and continued to make improvements for a well functioning app! ### 5/5 — Great App *2021-03-06* The graphics used are great. Could look all around. Would be cool if they could link the animals with the map so you can see where an animal is in the park. ### 4/5 — Serviceable except for tickets *2021-07-05* Works alright but still have to buy tickets via the website. The app just opens a pop up window to the site, not terribly helpful when I downloaded the app because the site was giving me issues. ### 4/5 — Improved! Basic, functional *2020-07-20, version 1.1.11* The app does more than it ever has before but still has some room for improvement. 4 stars simply for being able to access member account and quarantine admission tickets via the app. Huge step up from the old version with just that! You can access a QR code for membership ID now and also save it to Apple Wallet. You can order and pay for food via the app (have not tried yet, only just downloaded the app). Quarantine admission tickets display in the app but are organized by purchase date rather than visit date which is annoying to sift through. Tickets also appear with a QR code for each person in the party so there is a need to scan each one rather than having one ticket for the entire party. Also, if you reserve tickets for multiple dates on the same day they are all kept on the same purchase date so you need to scroll through to find the correct tickets. They do at least clump the same date together so you are good to go once you find the start of the date you are looking for. Still easier and faster than finding an email with tickets! ### 4/5 — Add location function to wallet card *2019-01-23* Please add location function to the card in Apple wallet. It would be nice if I could get a notification about the card as I'm walking up to the gate. ### 3/5 — Please improve the map and GPS functionality *2025-08-13* I tried their app when navigating around the zoo and found myself wishing I had a paper map. All the minor paths are not shown and the ability to zoom in is very limited. I sure a detailed map of the zoo is available - why not use it? ### 3/5 — Why can’t I search for this app? *2020-11-18* I have one small complaint. I tend to search for apps on my phone when I need to open them, and when I type in zoo on my iPhone, this app does not show up. Seems a little odd? Instead of searching for it I always just open the App Store and get it to open, but it’s a little inconvenient. Wish it was easier to find so I didn’t have to scroll through all of my apps on my phone to open this one. ### 2/5 — Not Great *2026-05-08, version 1.3.10* It would be better if it was functional. Every time I try to tap the dining filter on the map, it abruptly closes the app. ### 2/5 — Fix the map *2025-10-20* 1. Map should be at a closer zoom level with more detail 2. Map should show heading so it’s easier to navigate Or just link to google maps which honestly you won’t be able to compete with. We got lost a bit at the zoo and switched to google maps and it was much easier to get around. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*