# Dermstore: Shop Pro Skin Care — user reviews > 77 indexed App Store user reviews of Dermstore by The Hut.com Ltd, rated 4.90/5 from 9,752 ratings. - Source: https://appshunter.io/ios/app/dermstore-shop-pro-skin-care/id1569033429/reviews - App overview in markdown: https://appshunter.io/ios/app/dermstore-shop-pro-skin-care/id1569033429.md - Rating breakdown: 5★ 9,119 · 4★ 388 · 3★ 106 · 2★ 38 · 1★ 101 ## What do users think of Dermstore? Overall sentiment: neutral **Pros** - ⭐ Great product selection - ⭐ Convenient shopping experience - ⭐ Rewards program - ⭐ Fast delivery - ⭐ Loyal customer base **Cons** - 🐛 Recurring issues with rewards/credits - 🐛 Buggy and slow app - 🐛 Unreliable shipping and order tracking - 🤦‍♀️ Poor customer service - 🤷‍♂️ Confusing website navigation **Commonly reported bugs** - Inability to purchase advertised sale items - Rewards/credits not properly applied at checkout - Recurring errors when trying to sign up for rewards program - Shipping issues leading to missing or delayed orders **Most requested features** - Improve app usability and performance - Enhance customer support and order tracking - Streamline rewards program and credit redemption - Offer more payment options (e.g., Apple Pay) ## Newest reviews (10 of 77) ### 2/5 — overly difficult and when I added the discount code that was texted to me it was invalid *2026-02-17, version 1.37.0* Good products but Questionable app ### 2/5 — No option to enter 15% off promo *2025-12-10, version 1.37.0* If you download the app they send you a discount code, but there is nowhere to enter the discount code at checkout. ### 3/5 — Dermstore is Great! *2025-07-04, version 1.35.0* I love how it’s so easy and fast to find my favorite brands and the treatments within that brand. While the bonus gift is wonderful, I also appreciate a discount on shipping. But, I would score you higher if your base prices and shipping were lower. ### 1/5 — Bad cart UX, false discount claims *2025-05-08, version 1.35.0* The cart totaling UX on this app is confusing and overly complicated. There are multiple pops up that shouldn’t appear because I don’t qualify for the new user discount. What is the point of signing into an app if I’m going to continued to be bombarded with messages not personalized to me? Teased with ad on website saying I’d get 15% off for using the app. There was no disclaimer which products don’t qualify. Only learned the products I ordered didn’t qualify at the end of the process. So basically it lied. The company has bad practices too, including sending a separate box with nothing but a postcard in it. What a wasteful way to conduct business. Won’t shop here again. ### 4/5 — Not always easy to check out *2025-04-11, version 1.35.0* Not always easy to check out. ### 2/5 — Slow, non-existent customer service *2025-03-31, version 1.35.0* tech issues, slow, inaccuracy on redemptions, and they could care less if you have had a good experience in their app. ### 4/5 — Not able to purchase what is advertised *2025-01-04, version 1.33.0* I was not able to purchase what was advertised as a sale item. The “box” was grayed out, prohibiting the purchase. ### 3/5 — Slow, clunky *2024-12-15, version 1.32.1* You can make purchases - like, it’s possible, but it isn’t a good experience at all. The app is slow and hard to navigate. Every page and modal takes a few seconds to load. The experience isn’t smooth. Sometimes there are multiple navigation patterns layered on top of one another, which gets confusing. It must all be built in web. I will probably use the app to get what I need and get out. The experience isn’t good enough to just sit a browse through products. Glad they’re starting somewhere though! ### 3/5 — Integrate with autofill *2024-11-19, version 1.31.0* There is no way to utilize the autofill. I needed to enter address, enter phone number, enter PayPal account all manually. Why would i use the app?? ### 1/5 — Never get my full reward credit *2024-10-23, version 1.28.0* For the past year I have never received my full reward credit when redeeming. For my most recent order I redeemed my $30 credit and when I checked out on $10 was deducted from my account. I have tried contacting customer service but the people I speak with are not helpful at all in straightening out this issue. Not sure what the issue is but it seems to be an ongoing issue and extremely frustrating and disappointing. Why provide rewards if you are not going to allow customers to redeem? ## Most critical reviews (10 lowest-rated) ### 1/5 — App Download Promo NOT Accepted at Checkout *2026-07-28, version 1.43.0* Downloaded the app for the 15% off promo and it wouldn’t apply it. Bait and switch. Booo ### 1/5 — Doesn’t allow me to use my reward points *2026-05-23, version 1.38.0* As title states. Haven’t been able to use my rewards points. Not automatically applied like the rewards page states. ### 1/5 — Consumer *2026-04-02, version 1.38.0* Felt cheated, signed up for app thinking 15% was off on the whole order, when checking out, that was not the case. Shame on me for getting sucked in. ### 1/5 — Great products - terrible app *2026-02-17, version 1.37.0* I will continue shopping here because I love the product selection, but man is it stressful to login to my account and track packages. Not very user friendly. ### 1/5 — Unethical Business *2025-12-01, version 1.37.0* This company is unethical. I have purchased thousands of dollars of items from them. My last order from them was missing an item. They will not ship it to me. I have filled out their forms and gone back and forth without any resolution. They only want to offer me a 50% discount but won’t send me the item. ### 1/5 — Subscription Fraud *2025-11-03, version 1.37.0* They offer discount for subscription and say you cancel anytime. I signed up and canceled the next day, got an email confirming the cancellation request. I then deleted my card info off the app. 4 months later, I see another pending charge. Customer service refused to cancel the order saying it’s. “Too late” although it hasn’t shipped yet. They also won’t delete my credit card information. Total fraud ### 1/5 — Bad *2025-10-14, version 1.37.0* Doesn’t allow me to checkout as guest and copy paste password ### 1/5 — Can’t configure notifications *2025-08-30, version 1.37.0* They send too many notifications ### 1/5 — Poor web site *2025-08-07, version 1.37.0* I was supposed to get a 15% discount for first time purchase. I was Not given the code nor did the option to enter the code appear on the purchase order. ### 1/5 — atrocious customer service *2025-06-24, version 1.35.0* After spending thousands of dollars here in a few short months I had trouble on two occasions getting helpful customer support. ## Most praised reviews (10 highest-rated) ### 5/5 — Best Skincare *2026-05-15, version 1.38.0* All of the products I have purchased are “hands down” great! ### 5/5 — Appreciate the rewards program! *2026-02-07, version 1.37.0* I appreciate the free shipping, the rewards, and the occasional present off! ### 5/5 — Skincare I love *2026-01-05, version 1.37.0* Love that I can fine all the skincare I love in one place! ### 5/5 — Great products to choose from *2025-08-11, version 1.37.0* It’s easy shopping for brands that are hard to locate, especially when you live in smaller towns. They also have competitive sales and great perks. The package always arrives in great condition and extra surprises in it. Simple shopping without the attitudes. ### 5/5 — Excellent *2025-05-13, version 1.35.0* Excellent! Everything is here ### 5/5 — Skincare *2025-04-12, version 1.35.0* I love the skincare and shopping experience ### 5/5 — Shop to Drop *2025-04-10, version 1.35.0* Love ordering from Dermstore, great product selections and promos! ### 5/5 — Best deals *2025-03-06, version 1.35.0* I always find my medical grade skincare for the best price on Dermstore! ### 5/5 — Awesome Website *2025-02-16, version 1.35.0* It’s really cool. ### 5/5 — Ordering *2024-12-19, version 1.32.1* A bit difficult for 70 year olds. So many products to find what you needed to find! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*