# Deseret First CU Mobile — user reviews > 94 indexed App Store user reviews of Deseret First CU Mobile by Deseret First Credit Union, rated 4.80/5 from 12,714 ratings. - Source: https://appshunter.io/ios/app/deseret-first-cu-mobile/id733068779/reviews - App overview in markdown: https://appshunter.io/ios/app/deseret-first-cu-mobile/id733068779.md - Rating breakdown: 5★ 10,797 · 4★ 1,583 · 3★ 252 · 2★ 32 · 1★ 50 ## What do users think of Deseret First CU Mobile? Overall sentiment: neutral **Pros** - 🚀 Convenient mobile deposit - 💡 Useful mobile banking features - 👍 Intuitive and user-friendly interface - 🔒 Excellent security and fraud protection - 👍 Friendly and helpful customer service **Cons** - 🐛 Unreliable mobile deposit functionality - 🔍 Difficult to find and access certain features - 🔋 High battery consumption - 🔍 Cluttered and confusing user interface after updates - 🔍 Duplicated and unnecessary features **Commonly reported bugs** - Mobile deposit repeatedly failing due to incorrect amount detection - Frequent app crashes and login issues - Inconsistent app behavior across devices and iOS versions - Delayed credit card balance updates **Most requested features** - Dark mode option - Customizable bottom navigation menu - Improved transaction search and organization - Ability to schedule payments from mobile app - Fingerprint/biometric login support ## Newest reviews (11 of 94) ### 4/5 — Dark Mode Theme ASAP *2025-02-12, version 4016.0.1* I have thoroughly searched the mobile application for an option to enable dark mode as my default setting; however, I was unable to locate it within the settings or profile sections. Based on my understanding of dark mode, it offers several benefits, especially in low-light conditions, as it is less harsh on the eyes compared to a bright screen. Furthermore, it is widely recognized that dark mode can contribute to extended battery life for mobile devices. The implementation of a quick update feature for dark mode would enhance user experience and satisfaction with the application. I believe that an update introducing this feature would be beneficial if it could be delivered within the current week. ### 2/5 — Issues login in *2024-08-11, version 4013.2.0* I’ve had no problems login until recently, they have this box you have to click to verify that you’re not a robot. As of lately when I’m try in to login in, I would type my information in and then click the box but it would say error. Causing me not to be able to get in the app. I’ve called about it, didn’t really help. I deleted the app and reinstalled it, got it to work for 2 days then it started doing it again. I’ve tried the uninstall and reinstall it again, but I wasn’t lucky this time. Nothing more annoying then trying to see how much is on your credit card then not being able to login in because of the app not thinking you’re a human even though you username and password are correct ### 3/5 — App restarting *2024-02-14, version 4012.1.0* Over the past couple of days the app has started to develop an issue where it restarts itself when I am in the process of transferring money. It is a minor issue but it is very annoying. ### 4/5 — Description of the transactions cut *2024-01-11, version 4011.1.0* I like the app and the easy way to get things done. However when I am reviewing my transaction history there is no way to see the whole information in the app and I am clueless what some of the items are about or what did I spend in.It would be amazing if when you click on the transaction you could see the full details. ### 5/5 — Easy APP *2023-06-04, version 4007.2.1* DFCU’s app is easy to use. I especially appreciate communicating with the customer service reps through the app! It’s like you’re in a branch, in person. They’re all so kind and professional. Thank you DFCU! ### 5/5 — Online banking at Deseret First *2023-06-02, version 4007.2.1* What a breeze it is to do banking online! It saves time. Thank you so much!! Wendy Cederlof ### 3/5 — It’s meh *2023-05-24, version 4007.2.1* It’s not the worst, but it’s definitely not the best. ### 5/5 — DFCU the best *2023-04-27, version 4006.0.1* We have been treated more friendly and respectfully by Deseret FIRST AND FEEL LIKE FAMILY. There is no other bank that has treated us better. Not Zions, Wells Fargo, or Bank of Utah. ### 5/5 — Simple ! *2023-04-15, version 4006.0.1* Not too complicated ! ### 2/5 — Improve plz *2023-04-11, version 4006.0.1* Mobile deposit is not good. ### 5/5 — The best! *2023-03-23, version 4006.0.1* Awesome app ## Most critical reviews (10 lowest-rated) ### 1/5 — Why is the system always down *2025-08-03, version 4017.2.0* Can’t access my account from my phone because the system is down. I have perfect internet and have tried uninstalling and reinstalling this, but to no avail. It has been like this for months now, and I cant seem to fix it. ### 1/5 — What were you thinking? *2025-02-09, version 4016.0.1* You buried the most useful features of the app and are now pushing features no one is asking for. Bill pay used to be one of the four main icons in the bottom navigation. Now it’s buried three layers deep in the UI. What even is card hub? I’ve never needed it. It serves no purpose. If you are going to change core functionality to serve some unknown agenda, at least offer a feature where I can customize the bottom menu! The card hub is front and center, taking the most valuable real estate on the UI and I have never needed it. Never used it. Have no reason to ever tap it. Even when I tapped it to see what it was, it took 30 seconds to load. When I tap “More”, there’s card hub again along with every other bottom navigation option. Why is this duplicated? At least go More > [list of features not on bottom navigation]. Ugh. This app is getting worse. Oh, and stop advertising inside the secure banking app. Screens are small. Real estate needs to be devoted to members. Not pushing products no one cares about. If I need those products, I know how to find them. DFCU is turning into all the things we hate about big banks. ### 1/5 — App getting glitchy and staff don’t act like credit union *2024-09-13, version 4014.1.3* Something happened with the app and my payment didn’t go through. The staff doesn’t care and won’t help. Each year they get more like a bank and less like a credit union. Their app potentially cost me a lot because an issue processing my payment and they will not help me. First missed payment in my life and a stupid app issues. Closing my account asap. ### 1/5 — What were you thinking? *2024-09-11* You buried the most useful features of the app and are now pushing features no one is asking for. Bill pay used to be one of the four main icons in the bottom navigation. Now it’s buried three layers deep in the UI. What even is card hub? I’ve never needed it. It serves no purpose. If you are going to change core functionality to serve some unknown agenda, at least offer a feature where I can customize the bottom menu! The card hub is front and center, taking the most valuable real estate on the UI and I have never needed it. Never used it. Have no reason to ever tap it. Even when I tapped it to see what it was, it took 30 seconds to load. When I tap “More”, there’s card hub again along with every other bottom navigation option. Why is this duplicated? At least go More > [list of features not on bottom navigation]. Ugh. This app is getting worse. Oh, and stop advertising inside the secure banking app. Screens are small. Real estate needs to be devoted to members. Not pushing products no one cares about. If I need those products, I know how to find them. DFCU is turning into all the things we hate about big banks. ### 1/5 — What were you thinking? *2024-07-10* You buried the most useful features of the app and are now pushing features no one is asking for. Bill pay used to be one of the four main icons in the bottom navigation. Now it’s buried three layers deep in the UI. What even is card hub? I’ve never needed it. It serves no purpose. If you are going to change core functionality to serve some unknown agenda, at least offer a feature where I can customize the bottom menu! The card hub is front and center, taking the most valuable real estate on the UI and I have never needed it. Never used it. Have no reason to ever tap it. Even when I tapped it to see what it was, it took 30 seconds to load. When I tap “More”, there’s card hub again along with every other bottom navigation option. Why is this duplicated? At least go More > [list of features not on bottom navigation]. Ugh. This app is getting worse. Oh, and stop advertising inside the secure banking app. Screens are small. Real estate needs to be devoted to members. Not pushing products no one cares about. If I need those products, I know how to find them. DFCU is turning into all the things we hate about big banks. ### 1/5 — What were you thinking? *2024-06-16* You buried the most useful features of the app and are now pushing features no one is asking for. Bill pay used to be one of the four main icons in the bottom navigation. Now it’s buried three layers deep in the UI. What even is card hub? I’ve never needed it. It serves no purpose. If you are going to change core functionality to serve some unknown agenda, at least offer a feature where I can customize the bottom menu! The card hub is front and center, taking the most valuable real estate on the UI and I have never needed it. Never used it. Have no reason to ever tap it. I tapped it to see what it was. It took 30 seconds to load. When I tap “More”, there’s card hub again along with every other bottom navigation option. Why is this duplicated? At least go More > [list of features not on bottom navigation. Ugh. This app is getting worse. Oh, and stop advertising inside the secure banking app. Screens are small. Real estate needs to be devoted to members. Not pushing products no one cares about. If I need those products, I know how to find them. DFCU is turning into all the things we hate about big banks. ### 1/5 — What were you thinking? *2024-02-17* You buried the most useful features of the app and are now pushing features no one is asking for. Bill pay used to be one of the four main icons in the bottom navigation. Now it’s buried three layers deep in the UI. What even is card hub? I’ve never needed it. It serves no purpose. If you are going to change core functionality to serve some unknown agenda, at least offer a feature where I can customize the bottom menu! The card hub is front and center, taking the most valuable real estate on the UI and I have never needed it. Never used it. Have no reason to ever tap it. I tapped it to see what it was. It took 30 seconds to load. When I tap “More”, there’s card hub again along with every other bottom navigation option. Why is this duplicated? At least go More > [list of features not on bottom navigation. Ugh. This app is getting worse. Oh, and stop advertising inside the secure banking app. Screens are small. Real estate needs to be devoted to members. Not pushing products no one cares about. If I need those products, I know how to find them. DFCU is turning into all the things we hate about big banks. ### 1/5 — Stop asking for ratings *2023-11-28, version 4010.2.1* I get asked every time I open the app. No I don’t want to rate. I just want to look at my account. So now it’s 1 star. If I had amazing things to say then I would rate it when I felt like it. ### 1/5 — What were you thinking? *2023-05-12* You buried the most useful features of the app and are now pushing features no one is asking for. Bill pay used to be one of the four main icons in the bottom navigation. Now it’s three taps away. What even is card hub? I’ve never needed it. It serves no purpose. If you are going to change core functionality to serve some unknown agenda, at least offer a feature where I can customize the bottom menu. Right now the flow for bill pay is: More > Transfers & Pay > Bill Pay. It’s buried! The flow for card hub is: Never needed it. All cards were visible from the accounts screen. I tapped it to see what it was. It took 30 seconds to load. When I tap “More”, there’s card hub again along with every other bottom navigation option. Why is this duplicated? At least go More > [list of features not on bottom navigation. Ugh. This app is getting worse. Oh, and stop advertising inside the secure banking app. Screens are small. Real estate needs to be devoted to members. Not pushing products no one cares about. If I need those products, I know how to find them. DFCU is turning into all the things we hate about big banks. ### 1/5 — Mobile deposit stopped working *2022-11-07, version 4002.1.2* I have had it with trying to get my mobile deposit to work in the last two months. I live in a rural area hours away from the nearest deseret first credit union and mobile deposit is the only option I have to get paid from work because they only do physical checks and for the past two months I have to redownload the app and retry two dozen times before my checks will go through. I’m endorsing all my checks the same way I have been for years so this is a very recent issue I’m coming a cross and it’s incredibly frustrating. At this point I will be changing banks soon because I have to be able to get paid for my work in order to live my life. ## Most praised reviews (10 highest-rated) ### 5/5 — Very lit *2024-05-16, version 4012.3.0* Very great banking love it thanks ### 5/5 — Love *2024-05-11, version 4012.3.0* I love my bank ### 5/5 — Five Star Banking *2024-01-21, version 4011.1.0* Deseret First Credit Union has excellent customer service, fraud protection, decent location availability and an awesome mobile banking app. I would highly recommend DFCU to anyone looking to open an account for their missionary or otherwise. My family chooses DFCU and will enjoy a lifelong relationship. ### 5/5 — Easy and Convenient *2024-01-13, version 4011.1.0* The app is easy to follow allows me to change, add to transfers bill pay anything I need to do with online banking! ### 5/5 — 💸💵💶💴💷💰🤑 *2023-12-11, version 4010.2.1* i LoVe MoNeY!! 🤑🤑🤑 ### 5/5 — Un Gran Empresa al Servicio de todos *2023-11-28, version 4010.2.1* Estoy muy contento con el servicio personalizado ### 5/5 — Great app *2023-11-10, version 4010.2.1* Easy and comprehensive banking app. ### 5/5 — Review *2023-09-06, version 4009.2.0* Deseret First Credit Union is Best with employees where integrity is there values, and you as a customer come first. Always a wonderful atmosphere to walk into whether storming outside or really hot outside! There call center is there to assist you ,if you are out of the country and need help . I wouldn’t go any place else. Thank you for the great service. Cathy Wagenman and Pepper Loves the dog treats ### 5/5 — Great *2023-08-05, version 4007.2.1* It works exactly how I need it to and how you would expect it to ### 5/5 — Tan fácil que no lo puedo creer! *2023-06-20, version 4007.2.1* Me encanta es el mejor que he visto --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*