# Desk.com > Mobile customer service and support case management tool. (iPhone/iPad app by salesforce.com.) - Source: https://appshunter.io/ios/app/deskcom/id534325556 (this page in markdown: same URL + `.md`) - Developer: [salesforce.com](https://appshunter.io/developer/281826149) - Category: Business, Productivity - Price: Free - Rating: 1.40/5 from 5 App Store ratings · 50 written reviews indexed - Age rating: 4+ - Requires: iOS 9.2 · 33 MB - Languages: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - Released: 2012-07-14 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/deskcom/id534325556/reviews.md ## What is Desk.com? Whether you're on the road or just in the conference room, the Desk app will help you stay on top of customer issues, collaborate with your team, and track and respond to cases. It's that easy and it's always safe and secure. Use this completely redesigned Desk native app from your iPhone or iPad and never lose touch with your customers, even when you’re on the go. Features: • Free app synced to your Desk site • Compatible with iPhone and iPad • View all of your customer inquiries • Check in on your support queues • Reply and resolve customer requests • Search for cases, companies or customers • Swipe to resolve cases • Add internal notes for only colleagues to see • Add quick replies and actions (called macros) to cases • Set case status and priority • Assign cases to agents and groups • Detailed customer information • Push notifications alert you about new cases ## Key features - View customer inquiries - Respond to and resolve cases - Search for cases and customers - Add internal notes - Use quick replies (macros) - Assign cases to agents - Push notifications for new cases ## Recent user reviews (10 of 50) All indexed reviews: https://appshunter.io/ios/app/deskcom/id534325556/reviews.md ### 2/5 — Good for basic ticket management, but lacking key features *2017-07-02, version 3.3.3* Works ok for basic tasks such as replying and moving tickets around, but that's about it. Our company has over 1000 labels and swiping down through most of them to find that one label is a major pain. Is there any chance we could get a search option for labels to speed that up? Also, I have yet to find a way to merge tickets. Will that be added in a future release or am I missing the option somewhere? ### 1/5 — Tons of identical notifications *2017-06-06, version 3.3.3* Can someone ever fix this bug of receiving multiple sane pieces of notifications at one time? Only one is quite enough, please. It sent 2 duplicated ones at first, now it's getting worse up to SIX. If not for the reason of work, I must have deleted this app. ### 4/5 — Great improvement *2017-04-28, version 3.3.2* The recent update has been a very good improvement in many ways. Look and feel has been much improved and it seems stable from what I can tell so far. Two things I would really like to see is advanced search options as well as to be able to change customers and merge cases. Once these features become available on the app then it would be 5 stars as it then would be fully mobile without having to go back to the desktop version for certain tasks. Keep up the good work and I hope further updates are in the makings. Update May1st of 2016: I was a little fast with my previous endorsement for the recent update. While I still like of it, I have experienced too many times when I have to close and reopen the app to actually load the content. It gets hung up often and requires closing and reopen. Still ok but not as good as it could be. Please fix! Update - April 2017 I am missing further updates to the app. Improvements are coming too slow. Things such as being able to changing a customer/company, advanced search, etc are still missing and I'm hoping that there will be more focus on improving the app experience/functionality soon. Most people are on the go and rely on apps. Please make it a priority. Thank you ### 5/5 — Great updates! Filters are better! *2016-05-20, version 3.1.0* Love the continued updates on this app... Great work! ### 5/5 — Much improved! *2016-05-19, version 3.1.0* App has steadily gotten much better and now is really starting to shine!!! ### 1/5 — Recent update rendered app unusable *2016-04-27, version 3.1.0* Your recent update is awful. The UI makes navigating a chore, cases don't update like they used to, and sometimes they don't even show up at all. Please fix. Old version worked very well. ### 3/5 — Good but needs some improvements *2016-04-22, version 3.1.0* The app overall is good, but needs a few things to be better. 1.) I can't ever see all of my tags at once. 2.) I (along with my entire team as well) always get 3 notifications on my phone when a ticket comes in. This is super frustrating. ### 1/5 — Needs Fixing *2016-03-08, version 3.0.8* The app use to crash all the time. I say use to because now no matter how many times I try to login it will not work. Someone needs to take time out and seriously fix and update all the problems this app has. ### 1/5 — Hardly usable *2016-02-08, version 3.0.8* Still can't figure out how to resolve a case from within the case. Seems like you have to go pack to the list and mark resolved from there which is really annoying. Push notifications don't work. Creates a draft each time you open the reply window even if you don't type anything, then you can't remove the draft. The app is slow and jumpy. All in all just a really disappointing experience. ### 3/5 — Could be better *2015-12-10, version 3.0.8* The app shows end-users that the agent has left the chat while the app is still open. The background refresh could be better (I just got cases that were submitted 4+ hours ago). I do like the ability to check cases wherever I am. ## Frequently asked questions about Desk.com ### What does the Desk app do? The Desk app helps you manage customer support cases and collaborate with your team. You can view customer inquiries, respond to requests, track case status, and receive notifications about new cases, all from your mobile device. ### What are the key features of the Desk app? Key features include viewing all customer inquiries, checking support queues, replying to and resolving customer requests, searching for cases, adding internal notes, using quick replies (macros), setting case status and priority, assigning cases, and viewing detailed customer information. Push notifications alert you to new cases. ### Is the Desk app free to use? Yes, the Desk app is a free app that syncs with your existing Desk site. There are no additional costs mentioned for using the mobile application itself. ### What devices is the Desk app compatible with? The Desk app is a native app designed for use on iPhones and iPads. It ensures you can stay connected to your customer support operations from these Apple mobile devices. ### How does the app help with customer support on the go? The app allows you to manage customer issues, collaborate with your team, and respond to cases even when you are not at your desk. Features like push notifications and the ability to resolve cases with a swipe make it efficient for mobile use. ## Version history (last 1 release) ### 3.3.3 — 2017-05-23 This app has been updated by Apple to display the Apple Watch app icon. - bug fixes and improvements ## Apps similar to Desk.com | App | Rating | Price | Category | | --- | --- | --- | --- | | [Vistar VOIS](https://appshunter.io/ios/app/vistar-vois/id1460371254) | 5.0 (1) | Free | Business | | [Store Execution Mobile](https://appshunter.io/ios/app/store-execution-mobile/id1527524871) | 1.0 (1) | Free | Business | | [Lux POS](https://appshunter.io/ios/app/lux-pos/id1587962682) | 5.0 (91) | Free | Business | | [Salexor](https://appshunter.io/ios/app/salexor/id1577581216) | — | Free | Business | | [Limits for Salesforce](https://appshunter.io/ios/app/limits-for-salesforce/id1097448006) | 4.6 (5) | Free | Business | | [MobileForce](https://appshunter.io/ios/app/mobileforce/id586733513) | 2.0 (5) | Free | Business | ## More apps by salesforce.com - [Salesforce](https://appshunter.io/ios/app/salesforce/id404249815) - [Salesforce Authenticator](https://appshunter.io/ios/app/salesforce-authenticator/id782057975) - [Salesforce Social Studio](https://appshunter.io/ios/app/salesforce-social-studio/id840173798) - [CRM Analytics](https://appshunter.io/ios/app/crm-analytics/id916982402) - [Salesforce Events](https://appshunter.io/ios/app/salesforce-events/id1021413071) All apps by salesforce.com: https://appshunter.io/developer/281826149 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*