# Desk.com — user reviews > 50 indexed App Store user reviews of Desk.com by salesforce.com, rated 1.40/5 from 5 ratings. - Source: https://appshunter.io/ios/app/deskcom/id534325556/reviews - App overview in markdown: https://appshunter.io/ios/app/deskcom/id534325556.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 2 · 1★ 3 ## Newest reviews (10 of 50) ### 2/5 — Good for basic ticket management, but lacking key features *2017-07-02, version 3.3.3* Works ok for basic tasks such as replying and moving tickets around, but that's about it. Our company has over 1000 labels and swiping down through most of them to find that one label is a major pain. Is there any chance we could get a search option for labels to speed that up? Also, I have yet to find a way to merge tickets. Will that be added in a future release or am I missing the option somewhere? ### 4/5 — Great improvement *2017-04-28, version 3.3.2* The recent update has been a very good improvement in many ways. Look and feel has been much improved and it seems stable from what I can tell so far. Two things I would really like to see is advanced search options as well as to be able to change customers and merge cases. Once these features become available on the app then it would be 5 stars as it then would be fully mobile without having to go back to the desktop version for certain tasks. Keep up the good work and I hope further updates are in the makings. Update May1st of 2016: I was a little fast with my previous endorsement for the recent update. While I still like of it, I have experienced too many times when I have to close and reopen the app to actually load the content. It gets hung up often and requires closing and reopen. Still ok but not as good as it could be. Please fix! Update - April 2017 I am missing further updates to the app. Improvements are coming too slow. Things such as being able to changing a customer/company, advanced search, etc are still missing and I'm hoping that there will be more focus on improving the app experience/functionality soon. Most people are on the go and rely on apps. Please make it a priority. Thank you ### 3/5 — Good but needs some improvements *2016-04-22, version 3.1.0* The app overall is good, but needs a few things to be better. 1.) I can't ever see all of my tags at once. 2.) I (along with my entire team as well) always get 3 notifications on my phone when a ticket comes in. This is super frustrating. ### 3/5 — Could be better *2015-12-10, version 3.0.8* The app shows end-users that the agent has left the chat while the app is still open. The background refresh could be better (I just got cases that were submitted 4+ hours ago). I do like the ability to check cases wherever I am. ### 2/5 — Constant Log Out *2014-08-24, version 2.1.0* This app was very useful to quickly check-in on tickets while on the move. The latest update is constantly logging out though for "inactivity" even when checks are close together. Incredibly annoying and significantly blunts the advantages and speed of the app. ### 1/5 — Disappointment.. *2014-05-22, version 2.0.0* Very disappointed with this update after such a long time.. The look is certainly better but app is very slow and still has almost all the bugs from previous version... This is a shame.. Besides that, I see no new functions and even some has also been removed.. The new design is not intuitive at all and very confusing.. I was hoping this update would fix issues and bring new functions but I guess I was wrong.. ### 2/5 — Bring back swipe functionality! *2014-05-21, version 2.0.0* New design is slick (and hopefully more reliable than the last regarding lost drafts/messages) but really miss the ability to easily resolve cases with the swipe. Bring that back please! ### 1/5 — Removing functionality? *2014-05-19, version 2.0.0* You can't resolve/close a case from toplevel lists by swiping to the left. Now you have to drill down into each case... Slooooow This makes things worse not better. ### 1/5 — you have a 50% chance... *2014-04-06, version 1.3.15* ... of being able to handle a ticket. they tell me a new one is coming out. you MUST compose your responses in some other editor and copy and paste in to desk app unless you are ok with a 5050 chance of losing it ### 2/5 — Basic functionality, but nothing more *2014-01-11, version 1.3.15* Writing a long reply to a customer is impossible because the composer screen doesn't scroll. Then, sometimes your replies are "unable to be saved" for whatever reason. Seems like they gave this app the old college try but it needs a lot of polish. On the plus side, you can execute macros. ## Most critical reviews (10 lowest-rated) ### 1/5 — Tons of identical notifications *2017-06-06, version 3.3.3* Can someone ever fix this bug of receiving multiple sane pieces of notifications at one time? Only one is quite enough, please. It sent 2 duplicated ones at first, now it's getting worse up to SIX. If not for the reason of work, I must have deleted this app. ### 1/5 — Recent update rendered app unusable *2016-04-27, version 3.1.0* Your recent update is awful. The UI makes navigating a chore, cases don't update like they used to, and sometimes they don't even show up at all. Please fix. Old version worked very well. ### 1/5 — Needs Fixing *2016-03-08, version 3.0.8* The app use to crash all the time. I say use to because now no matter how many times I try to login it will not work. Someone needs to take time out and seriously fix and update all the problems this app has. ### 1/5 — Hardly usable *2016-02-08, version 3.0.8* Still can't figure out how to resolve a case from within the case. Seems like you have to go pack to the list and mark resolved from there which is really annoying. Push notifications don't work. Creates a draft each time you open the reply window even if you don't type anything, then you can't remove the draft. The app is slow and jumpy. All in all just a really disappointing experience. ### 1/5 — Can't stop crashing *2015-04-12, version 3.0.1* This app has been unusable since the day I downloaded it. Been waiting for updates that fixes crashes and not one has fixed that yet. I only use it for read only purpose, because that is the only thing you can do with it, try add a label, crash, try resolve a ticket, crash, try reply, crash! I am done with this app, since I have been using the web version for a while might as well stick to it, but this update was the last straw, the app will be deleted once I submit this review. ### 1/5 — Did not work *2014-11-29, version 2.2.4* The app required me to log into the mobile version of the site, through two different login pages. Then it just brought up the mobile site within the app. That was it. It never logged me into the app. Disappointed. ### 1/5 — Horrible app. Needs ton of work. *2014-11-15, version 2.2.4* The app logs out all the time. If you log us out for security then add an app pin and let us stay connected. Google apps login is so flawed. I sign in takes me to another login page then I sign in again doesn't work then I press back on top and poof I'm logged in. How dumb. ### 1/5 — Worse *2014-10-16, version 2.2.2* Still not optimized for 6+. New version includes bugs. Frequently impossible to swipe to resolve, tickets opening slowly and general unresponsiveness. Disappointing as this app was moving in a good direction. I just want to easily be able to view tickets, respond and change status. ### 1/5 — Broken, completely unusable. *2014-10-16, version 2.2.2* Crashes when it opens up. Tried uninstalling, reinstalling the app. Salesforce needs to do better testing before releasing these updates. The app has been buggy since it was released. ### 1/5 — Needs Work *2014-06-04, version 2.0.1* I'm in my trial, and a mobile app is top on my list for a help desk. I keep getting logged out after following a notification and can't log back in. It's also not refreshing my ticket statuses (updated from desktop) when I pull down to refresh the inbox. I have to click on each one to force them to refresh. A badge count for the icon would be great also! ## Most praised reviews (10 highest-rated) ### 5/5 — Great updates! Filters are better! *2016-05-20, version 3.1.0* Love the continued updates on this app... Great work! ### 5/5 — Much improved! *2016-05-19, version 3.1.0* App has steadily gotten much better and now is really starting to shine!!! ### 5/5 — Couldn't live without it. *2015-05-04, version 3.0.2* Keeps getting better. I use it to handle customer tickets while I'm traveling (which is often). ### 5/5 — Awesome functionality! *2015-04-15, version 3.0.0* I can't believe how much I'm able to do from my iPhone. My productivity away from the office is amazing!!! I can review and respond to cases with ease. Having the ability to set labels and custom field values and to apply macros means I don't lose any of the productivity or tracking tools I love so much with Desk. ### 5/5 — So awesome! *2015-04-15, version 3.0.1* Such an easy to use app. Very well designed. Desk keeps me connected to my customers better than anything else I've found. ### 5/5 — So convenient! *2015-04-15, version 3.0.1* Easy to respond to customers from wherever. Hate being tied to my computer, so this is great! ### 5/5 — Awesome! *2015-04-15, version 3.0.1* Makes my life so much easier when on the go. I can just pop in and check on my cases or help our customers. A+! ### 5/5 — Custom field editing FTW! *2015-01-30, version 2.2.7* Love the latest update. Really appreciate the ability to edit custom fields! ### 5/5 — So much better! *2014-05-30, version 2.0.0* What an improvement to the previous version! This is a multiple times a day app for me and I love it! ### 5/5 — New app is fantastic *2014-05-22, version 2.0.0* The new app is a huge upgrade over the old one. A better UI and more functionality. I'm glad they realized native was the way to go versus HTML5. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*