# Deskero — Help desk software

> Mobile customer support and help desk management software. (iPhone/iPad app by Nabra Ltd.)

- Source: https://appshunter.io/ios/app/deskero/id946006712 (this page in markdown: same URL + `.md`)
- Developer: [Nabra Ltd](https://appshunter.io/developer/946006711)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 15.6 · 9 MB
- Languages: American English, French (France), Italian, European Spanish
- Released: 2014-12-21
- Data updated: 2026-06-09
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/deskero/id946006712/reviews.md

## What is Deskero?

Great customer care cannot be tied down to a desk! Engage customers and deliver great support on the fly with the Deskero app: a super easy tool that packs all the great Deskero features right inside your smartphone, allowing you to easily follow all your team activity and quickly reply to customers.

And it doesn’t end here: with the Deskero app, our integrated chat system is right at your fingertips, as well as our advanced social monitor features. Chat in real time and engage customers on social networks, right from your phone!

Key features

- Take care of all your tickets, from start to finish: you can open them, edit their status, reply and immediately change any detail 
- Reply to any ticket with a single tap: smart and easy!
- Overview everything in your customized agent dashboard.
- Manage everything, from agent re-assignment to ticket priority: you can edit any single ticket’s feature directly from the app.
- Keep an eye on your help desk and all your team activity to quickly monitor any incoming request, be it from email, social network or chat.
- Quickly search for tickets and customers through an advanced filter system.
- Chat with registered customers and even casual website visitors and convert any interesting conversation into a ticket, to fully integrate it in your workflow!
- Monitor and manage all your customer’s details and quickly edit contact data and information.
- Gain immediate access to any past conversation with any customer, through Deskero’s advanced chronology. Search and filter it in a snap!
- Collaborate with other agents, either by sharing a note or by using the internal chat system.
- Quickly use predefined answers to solve the most common problems in a minute: just choose your macro answer, edit it to your taste and hit reply!
- Create and manage custom view filters to simplify your searches and monitor specific issues.
- Use customized scenario to automate recurring actions, right from your phone.

## Key features

- Ticket management
- Real-time chat
- Social media monitoring
- Agent dashboard
- Customizable views
- Predefined answers
- Automated scenarios

## Recent user reviews (3 of 3)

All indexed reviews: https://appshunter.io/ios/app/deskero/id946006712/reviews.md

### 1/5 — Closing the app by itself

*2019-10-07, version 1.2.6*

When I try to open, it closes by itself immediately

### 4/5 — So fast and responsive!

*2018-04-04, version 1.2.1*

Great app, greater company!  We’ve been using Deskero about 3 years now and the team has always been so helpful!

### 5/5 — Nice app

*2015-10-05, version 1.1.0*

Good functions with easy to use UI

## Frequently asked questions about Deskero

### What are the main features of Deskero?

Deskero allows you to manage all your tickets from start to finish, reply instantly, monitor team activity, and chat with customers in real-time. It also includes social media monitoring and customizable agent dashboards.

### Is Deskero available on multiple devices?

Yes, Deskero is available on iPhone, iPad, and iPod. It also supports Mac for a comprehensive cross-platform experience.

### How often is Deskero updated?

Deskero was last updated on December 15, 2025, with version 1.4.16. This indicates a commitment to ongoing development and improvements.

### What is the age rating for Deskero?

Deskero has an age rating of 4+, making it suitable for a wide range of users and appropriate for younger team members.

### Can I collaborate with my team using Deskero?

Yes, Deskero facilitates team collaboration through features like sharing notes and an internal chat system, allowing agents to work together efficiently.

### Does Deskero offer any automation features?

Deskero allows you to use customized scenarios to automate recurring actions directly from your phone, streamlining repetitive tasks and saving time.

### How does Deskero handle customer inquiries from different channels?

Deskero monitors incoming requests from email, social networks, and chat, consolidating them into a unified system for efficient management and response.

### Does Deskero have ads?

No, Deskero does not contain advertisements, providing an uninterrupted user experience for managing customer support.

## Version history (last 5 releases)

### 1.4.16 — 2025-12-15

Improved keyboard management.

### 1.4.15 — 2025-11-14

Time tracking: record time spent on tickets.

### 1.4.14 — 2025-10-02

Improved email address validation.

### 1.4.13 — 2025-08-04

Improved custom fields management.

### 1.4.11 — 2021-01-28

Minor fixes and improvements.

## Apps similar to Deskero

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| --- | --- | --- | --- |
| [Help Desk+](https://appshunter.io/ios/app/help-desk-plus/id1574984413) | 5.0 (3) | Free | Business |
| [Greenspeed EV Charging](https://appshunter.io/ios/app/greenspeed-ev-charging/id6448539987) | — | Free | Business |
| [Vision Helpdesk](https://appshunter.io/ios/app/vision-helpdesk/id1050415247) | 2.0 (2) | Free | Business |
| [Freighthood](https://appshunter.io/ios/app/freighthood/id1666375075) | 5.0 (1) | Free | Business |
| [Harbi Group](https://appshunter.io/ios/app/harbi-group/id6743460602) | — | Free | Business |
| [Logipulse](https://appshunter.io/ios/app/logipulse/id1640450168) | — | Free | Business |

## Related topics

[nabra ltd](https://appshunter.io/ios/topics/nabra-ltd)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*