# Deskie — Multichannel helpdesk

> Multichannel helpdesk (iPhone/iPad app by OMNI SUPPORT SYSTEMS LP.)

- Source: https://appshunter.io/ios/app/deskie/id6443624096 (this page in markdown: same URL + `.md`)
- Developer: [OMNI SUPPORT SYSTEMS LP](https://appshunter.io/developer/1397094863)
- Category: Business
- Price: Free
- Age rating: 17+
- Requires: iOS 15.6 · 90 MB
- Languages: English, Spanish, Turkish
- Released: 2024-03-19
- Data updated: 2026-07-28
- User reviews in markdown: https://appshunter.io/ios/app/deskie/id6443624096/reviews.md

## What is Deskie?

Deskie — a powerful helpdesk solution for support and communication with customers through many popular channels: email, widgets, help center, API, social media, messengers, online chat, calls, custom channels, and many more.

The Deskie iOS app enables you to manage cases from all channels using your mobile device, allowing you to stay in touch with your customers at any time.

The main features of the app include:
- Working with standard and custom filters created in the web version of the service
- Processing cases and chats
- Using shared and personal macros for quick responses and actions
- Editing all case parameters, including custom fields
- Viewing and editing user data, including custom data
- Accessing customer's previous cases
- Communicating with colleagues through internal notes
- Viewing colleagues' actions in cases
- Searching cases and accessing the history of search queries synchronized with a web version
- Setting up notifications for new cases, chats, responses, and mentions in notes
- Accessing the application using biometric data

There is no need to purchase the app separately; it is available regardless of the plan you choose.


## Version history (last 5 releases)

### 1.5.0 — 2026-07-27

This release adds a new Liquid Glass app design for iOS 26, rating display, label management based on agent permissions, and mentions of agents with a specific role in notes. It also fixes known issues.

— IMPROVEMENTS —

1. New Liquid Glass app design for iOS 26.
2. Rating display in cases and chats.
3. Label management based on agent permissions.
4. Mentioning agents with a specific role in notes.

— FIXED BUGS —

• Messages could overlap after a user edited their previous message;
• Quoted user message text was not displayed;
• Draft text was not autosaved when switching between a reply and a note;
• Macro text was not inserted into the reply field if it already contained other text; 
• A note from a macro was not added to a case;
• The username in an active chat was overlapped by the new message indicator;
• The time and date of previous messages were displayed incorrectly;
• Replies could still be sent in cases from disabled channels;
• Case parameters were not updated dynamically in active chats;
• The app froze when an agent tried to mark a case as spam in the “Search” section;
• Visual defects and errors occurred in the “Search” section.

P. S. If you run into any issues, email support@deskie.io and include your exact iOS version, device model, and app version.

### 1.3.0 — 2026-05-09

This release introduces Mattermost channel, along with the ability to copy user contact details. Includes improvements and bug fixes.

— IMPROVEMENTS —

1. Added support for Mattermost channel.
2. Added the ability to copy user contact details (email, phone number, username) with a long tap.

— FIXED BUGS —

• Attachments weren't being added when using macros;
• Notes by Deskie and AI service error notes were displayed incorrectly;
• The app would freeze after applying a macro and then returning to the chat list;
• It was not possible to send a reply consisting only of an attachment in an inactive chat;
• The email address selected in the "Reply from address" field while composing a reply was not applied;
• The default email address for sending replies set in the agent's settings was ignored;
• The app would sometimes crash when attempting to download an attachment;
• While scrolling through a chat with attachments, the attachment background, title color, and icons would change, and the file size would disappear;
• It was possible to change the case status in an active custom channel chat;
• An extra case status change occurred when an agent replied;
• Emojis were displayed as plain text codes.

P. S. If you run into any issues, email support@deskie.io and include your exact iOS version, device model, and app version.

### 1.2.0 — 2026-01-01

— IMPROVEMENTS —

1. Added Microsoft Teams integration.
2. Refined the password change flow in the app.
3. Improved how edited user responses are displayed.

— FIXED BUGS —

• The file type was missing for some uploads, so they could not be previewed in the app without downloading;
• HEIC files sent as images were missing the extension and could not be opened on the user side;
• In long conversations, the screen did not scroll to the latest message after sending a response;
• The agent’s or user’s original response did not appear when quoting a message;
• Search results were displayed in a random order;
• The app could freeze or crash on iOS 26 when adding a note;
• The app crashed on iPad when opening the list of cases from the Search section;
• The failed-delivery icon overlapped the avatar of a colleague viewing the same case.

P. S. If you run into any issues, email support@deskie.io and include your exact iOS version, device model, and app version.

### 1.1.0 — 2025-08-23

This update improves app stability, adds new chat features, and fixes several issues.

— IMPROVEMENTS —

1. New messages in active chats now appear dynamically, just like in the web version — no need to refresh the page or chat manually.

2. Push notifications have been improved, and dark mode app icons are now supported on iOS 18.

3. Eliminated delay when ending a chat: now it disappears from the "Active chats" tab instantly.

— BUG FIXES —

• Fixed a crash that occurred when changing the text size in settings;
• Fixed a crash when opening a chat containing a GIF file;
• Long usernames in the active chats list are now properly truncated;
• Text size preview screenshots in settings are now displayed correctly in the selected language;
• Switching quickly between cases no longer causes the "Send response" and "Add note" buttons to briefly appear in the wrong language;
• Attaching a file in a chat no longer sends it immediately before the message — it now follows the message as intended;
• Entering an incorrect login or password now shows the correct authorization error instead of an IP restriction modal.

P. S. If you encounter any issues, please contact us at support@deskie.io with your iOS version, device model, and app version.

### 1.0 — 2024-03-19

No release notes.

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## More apps by OMNI SUPPORT SYSTEMS LP

- [Omnidesk](https://appshunter.io/ios/app/omnidesk/id1397094864)

All apps by OMNI SUPPORT SYSTEMS LP: https://appshunter.io/developer/1397094863

## Related topics

[desky](https://appshunter.io/ios/topics/desky)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-28.*