# Deskpro

> Mobile helpdesk ticket management for Deskpro users. (iPhone/iPad app by Deskpro Ltd.)

- Source: https://appshunter.io/ios/app/deskpro/id1050912818 (this page in markdown: same URL + `.md`)
- Developer: [Deskpro Ltd](https://appshunter.io/developer/692869173)
- Category: Business
- Price: Free
- Rating: 2.00/5 from 12 App Store ratings · 16 written reviews indexed
- Age rating: 4+
- Requires: iOS 9.0 · 19 MB
- Languages: American English, Arabic, Danish, Dutch, Finnish, French (France), German (Germany), Hungarian, Italian, Japanese and 11 more
- Released: 2016-06-03
- Data updated: 2026-08-12
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/deskpro/id1050912818/reviews.md

## What is Deskpro?

This is the all-new mobile companion app for Deskpro, the helpdesk software for 21st century organizations. As a Deskpro agent, now you can handle tickets from your iPhone or iPad as quickly and efficiently as you can from the desktop. You must have an existing Deskpro helpdesk running the latest Deskpro version for this app to work.  

* Create new tickets, users and organizations.
* Filter, sort, assign and update tickets.
* Swipe left in the ticket list for quick ticket actions.
* Customize the ticket view: choose to show custom fields or labels.
* Apply mass actions
* Reply quickly using your snippets and macros.
* Attach files from local storage, iCloud Drive, or Dropbox.
* Supports iOS notifications.
* Includes advanced features like problems & incidents.

## Key features

- Create tickets, users, and organizations
- Filter, sort, assign, and update tickets
- Quick ticket actions via swipe
- Customize ticket view
- Apply mass actions
- Use snippets and macros for replies
- Attach files from local storage or cloud

## Recent user reviews (10 of 16)

All indexed reviews: https://appshunter.io/ios/app/deskpro/id1050912818/reviews.md

### 1/5 — Pointless

*2024-05-12, version 2.4*

App doesn’t allow you to see open tickets, which is the only thing it NEEDS to do. Why have a ticketing system when the technicians have to see tickets and reply to them with an email account. Waste of money.

### 4/5 — Useful

*2023-04-24, version 2.4*

Useful app to view and answer tickets on the go

### 4/5 — Helpful on the go

*2023-03-17, version 2.4*

App is good for on the go management of tickets. However would love to see app expanded to include publish and community features.

### 5/5 — Great

*2023-03-16, version 2.4*

Great app 👍

### 5/5 — Useful for around the clock support

*2023-02-27, version 2.4*

This mobile app works well to let me respond to tickets on the go - useful for when I'm away from the office or on holiday

### 1/5 — Abandoned App

*2020-11-14, version 2.4*

App crashes when you try to open a ticket. In addition, there is no functionality whatsoever for chats.

### 1/5 — Unstable

*2020-09-02, version 2.4*

Crashes every time I try to click in a ticket.

### 1/5 — Does not currently work

*2020-07-20*

Ticket list just sits spinning. Vendor is aware of the issue but considering no updates to the app since 2018 I’m not very confident. The mobile web experience is horrible as well so mobile use of this product on iOS is not possible. Disappointing...

### 1/5 — BROKEN!

*2020-06-27, version 2.4*

Since moving to AWS hosted, the app is broken. DO NOT UNINSTALL. I was instructed to uninstall and reinstall due to refresh of filtered tickets not working. Now I cannot see ANY filters/tickets except in alerts.

### 5/5 — Love this App!

*2020-05-15, version 2.4*

Hello DeskPRO!

We absolutely love this app to manage our tickets and all, but one thing that we are have an issue with is the constant app crash every time we try and view the users or organizations. Is this going to be fixed? 

Thank you for all of the hard work you put into this app!

## Frequently asked questions about Deskpro

### What is Deskpro?

Deskpro is a helpdesk software designed for modern organizations, allowing for efficient management of customer support tickets and inquiries.

### Does Deskpro require an existing installation?

Yes, the Deskpro mobile app is a companion to the desktop Deskpro helpdesk software and requires an existing, up-to-date installation to function.

### What devices does Deskpro support?

Deskpro is available for iPhone, iPad, and iPod devices, offering mobile ticket management capabilities across these platforms.

### How often is Deskpro updated?

The latest version of Deskpro is 2.4, which was last updated on March 2, 2018. Update frequency can vary based on developer releases.

### What is the age rating for Deskpro?

Deskpro has an age rating of 4+, making it suitable for a wide range of users, including younger individuals who may be involved in support roles.

### Can I create new users and organizations with Deskpro?

Yes, the Deskpro mobile app allows you to create new tickets, users, and organizations directly from your mobile device, streamlining administrative tasks.

### Does Deskpro have ads?

No, Deskpro does not contain advertisements. As a free application, it focuses on providing a clean and uninterrupted user experience for managing helpdesk tickets.

### What are the main benefits of using Deskpro on mobile?

The mobile app allows Deskpro agents to handle tickets, create new entries, and perform actions like filtering and assigning tickets efficiently while away from their desktop.

## Version history (last 5 releases)

### 2.4 — 2018-03-02

This app has been updated by Apple to display the Apple Watch app icon.

- Fixed the crash when replying to a ticket from an iPad.
- Ticket ordering choice is now remembered across app launches.

### 2.3 — 2018-02-28

- Various bug fixes and minor improvements

### 2.2 — 2017-12-22

- Lots of changes and minor improvements when replying to a ticket
- Search is available in the CRM
- Inline images can be inserted when replying to a ticket
- Improved iPad support
- Agents can be @mentioned when replying with a note
- Bug fixes and other improvements

### 2.1 — 2017-10-04

Here’s what’s new in Deskpro iOS app 2.0:

Features
 • Magic link can be sent to email to enable quick login for agents with long passwords
 • Users can now log in to multiple helpdesks

 • Redesigned login screen


Improvements
 • Improved design of the ‘More’ menu

 • Switching between ticket replies and tickets now easier

 • App icon updated to reflect Deskpro’s new brand

 • Viewing the app in landscape on iPad improved

 • iPad touch targets now improved

 • Login form now supported by CAPTCHA if this is enabled by the admin

 • ‘Switch’ & ‘Logout’ options now available from ‘About’, ‘Help’ and ‘Tutorial’

 • Protocol now displayed alongside domain on login page

 • Force Touch shortcuts restored

 • External authorisation process when logging in improved

 • URL validation now improved

 • Keyboard on ticket screen now more dynamic


Bug Fixes
 • App no longer logs users out unless specified

 • Bug causing the app to crash whilst viewing tickets fixed

 • Editing certain properties on tickets no longer affects others unless specified

 • URLs now working correctly when input by user

 • Status bar now displayed correctly

 • Label criteria now displayed alphabetically

 • Line breaks working correctly when replying to tickets

 • Line breaks working correctly when editing signatures

 • Opening Deskpro helpdesk links in browser now correctly opens the Deskpro app

 • Shortcodes in Snippets now working correctly

 • Adding followers now working correctly

 • Inserting Snippets into ticket replies no longer removes agent signature

 • Adding labels no longer disrupts ‘reply’ or ‘add note’ functions in tickets

 • Ticket list now loading correctly

 • Custom and default ticket fields now working correctly

 • URL now displayed correctly after logging out

Version 2.1 includes various bug fixes and other improvements

### 2.0 — 2017-09-20

Here’s what’s new in Deskpro iOS app 2.0:

Features
 • Magic link can be sent to email to enable quick login for agents with long passwords
 • Users can now log in to multiple helpdesks

 • Redesigned login screen


Improvements
 • Improved design of the ‘More’ menu

 • Switching between ticket replies and tickets now easier

 • App icon updated to reflect Deskpro’s new brand

 • Viewing the app in landscape on iPad improved

 • iPad touch targets now improved

 • Login form now supported by CAPTCHA if this is enabled by the admin

 • ‘Switch’ & ‘Logout’ options now available from ‘About’, ‘Help’ and ‘Tutorial’

 • Protocol now displayed alongside domain on login page

 • Force Touch shortcuts restored

 • External authorisation process when logging in improved

 • URL validation now improved

 • Keyboard on ticket screen now more dynamic

Bug Fixes
 • App no longer logs users out unless specified

 • Bug causing the app to crash whilst viewing tickets fixed

 • Editing certain properties on tickets no longer affects others unless specified

 • URLs now working correctly when input by user

 • Status bar now displayed correctly

 • Label criteria now displayed alphabetically

 • Line breaks working correctly when replying to tickets

 • Line breaks working correctly when editing signatures

 • Opening Deskpro helpdesk links in browser now correctly opens the Deskpro app

 • Shortcodes in Snippets now working correctly

 • Adding followers now working correctly

 • Inserting Snippets into ticket replies no longer removes agent signature

 • Adding labels no longer disrupts ‘reply’ or ‘add note’ functions in tickets

 • Ticket list now loading correctly

 • Custom and default ticket fields now working correctly

 • URL now displayed correctly after logging out

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## More apps by Deskpro Ltd

- [Deskpro Horizon](https://appshunter.io/ios/app/deskpro-horizon/id1599078718)

All apps by Deskpro Ltd: https://appshunter.io/developer/692869173

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*