# Deskpro — user reviews

> 16 indexed App Store user reviews of Deskpro by Deskpro Ltd, rated 2.00/5 from 12 ratings.

- Source: https://appshunter.io/ios/app/deskpro/id1050912818/reviews
- App overview in markdown: https://appshunter.io/ios/app/deskpro/id1050912818.md
- Rating breakdown: 5★ 3 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 9

## Most critical reviews (10 lowest-rated)

### 1/5 — Pointless

*2024-05-12, version 2.4*

App doesn’t allow you to see open tickets, which is the only thing it NEEDS to do. Why have a ticketing system when the technicians have to see tickets and reply to them with an email account. Waste of money.

### 1/5 — Abandoned App

*2020-11-14, version 2.4*

App crashes when you try to open a ticket. In addition, there is no functionality whatsoever for chats.

### 1/5 — Unstable

*2020-09-02, version 2.4*

Crashes every time I try to click in a ticket.

### 1/5 — Does not currently work

*2020-07-20*

Ticket list just sits spinning. Vendor is aware of the issue but considering no updates to the app since 2018 I’m not very confident. The mobile web experience is horrible as well so mobile use of this product on iOS is not possible. Disappointing...

### 1/5 — BROKEN!

*2020-06-27, version 2.4*

Since moving to AWS hosted, the app is broken. DO NOT UNINSTALL. I was instructed to uninstall and reinstall due to refresh of filtered tickets not working. Now I cannot see ANY filters/tickets except in alerts.

### 1/5 — It crashes everytime I try to open a ticket?

*2020-03-16, version 2.4*

Every single time. I can see all of the tickets but as soon as I click to open one it closes. Everytime.

### 1/5 — Misst

*2019-07-20, version 2.4*

Wen ein App nicht läuft sollte es nicht angeboten werden 😣

### 1/5 — Login nach wie vor nicht möglich...

*2017-12-24, version 2.2*

...wenn DeskPRO on-premise und nicht cloud-basiert vorhanden/installiert ist. Schade! Insbesondere, da ich den DeskPRO-Support mehrfach darauf hingewiesen habe. Die alte (inzwischen nicht mehr verfügbare) App läuft witziger Weise problemlos...

### 1/5 — Langsam wird es lächerlich...

*2017-10-04, version 2.1*

Noch immer nicht unter iOS lauffähig..
Support wurde schon mehrmals kontaktiert. 
Schade - und vor allem peinlich!!

### 3/5 — Better then previous attempt

*2016-07-13, version 1.0*

This is a much better agent app then was available before. Looks like I can do everything that I can do in the agent portal.

## Most praised reviews (6 highest-rated)

### 5/5 — Great

*2023-03-16, version 2.4*

Great app 👍

### 5/5 — Useful for around the clock support

*2023-02-27, version 2.4*

This mobile app works well to let me respond to tickets on the go - useful for when I'm away from the office or on holiday

### 5/5 — Love this App!

*2020-05-15, version 2.4*

Hello DeskPRO!

We absolutely love this app to manage our tickets and all, but one thing that we are have an issue with is the constant app crash every time we try and view the users or organizations. Is this going to be fixed? 

Thank you for all of the hard work you put into this app!

### 5/5 — Doesn’t work on iOS 13.4

*2020-04-12, version 2.4*

Please update so it will support on iOS 13.4

### 4/5 — Useful

*2023-04-24, version 2.4*

Useful app to view and answer tickets on the go

### 4/5 — Helpful on the go

*2023-03-17, version 2.4*

App is good for on the go management of tickets. However would love to see app expanded to include publish and community features.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*